Julie Rodgers Smith, M.S.

Director of Public Private Partnerships

Phones for Health

A global cross-sector partnership to leverage the rapid growth of mobile phone

networks in the developing world to help countries deliver health services more

effectively. Currently being implemented in Kenya, Tanzania and Rwanda.

The Balanced Scorecard

Financial PerformanceManaged through standard financial tracking, and measured through cost effectiveness analysis

Financial Perspective

Financial Management &

Cost Effectiveness

Partnership Logic Model

& Strategic Plan

Human Capacity Development

Ownership & Sustainability

Learning & Growth Perspective

Customer Perspective

Program Design &

Performance

Partnership Governance & Performance

Internal Business Process

Perspective

Program PerformanceMeasured & managed through suite of performance indicators & periodic evaluations

Partnership PerformanceManaged through carrying out

partnership mapping and partnership health & fitness checks

How does “Phones for Health” work?

                                                                    

                                                                   

The system allows health workers to report data from the field using their mobile phones, as well as PCs and PDAs.

Once entered, the data is mapped and analyzed by the system and made immediately available to health authorities at multiple levels via the web.

The system also supports SMS (text messaging) alerting and notification and tools for communication and coordination with field staff.

Program Reporting

Disease Surveillance

Blood Donor Messaging

Master Facilities List

Human Capacity

Development

Increase accuracy

Increase

engagement

Increase in donors

receiving messages

Compile all lists into 1

central database

Increase data analysis to

inform decision making

Increase timeliness

Increase

system use

Increase in donor

retention

Increase system usage

Increase MOH ownership of

system management

Increase feedback to providers

Reduction in reporting burden

Increase in volume of

blood donated

Cultivate buy-in from MOH

Ultimately disengage P4H

support

Areas of focus for performance metrics

Data collection training in Tanzania

80% of community workers trained submitted reports, 97% submitted on time

Partnership Performance

Assess Partnership Health & Fitness Do we have a healthy Partnership?Is it fit for purpose?

4. Take Remedial Action 1. Conduct Partner Profiling Interviews

3. Facilitate Partnership Conversations 2. Conduct Partnership Mapping

Lessons Learned

Partnership Performance

• Focus on drivers: understand and respect the drivers of each partner• Facilitate openness, transparency, and clarity

Program Performance

• Bring measures to life. For each indicator/evaluation, define: • Purpose – how the indicator can be used / linked to intended outcome• Action – if indicator is not improving, identify potential root causes

Financial Performance• Seek equity (as opposed to equality) between the contribution of partners• Focus on value and efficiency

Framework Development

• Ensure a Balanced & Holistic Framework• Use it!

Prepared with the assistance of Kitrhona Ramday, ADP