25th June 2014

Julian Foster

Heathrow Delivery Director

Terminal 2 – The Queen’s TerminalProject and Programme Management Conference 2014

Delivering Quality Outcomes

Agenda

1. T2 – Part of the Heathrow Vision2. T2 Integrated Programme3. Delivery of the T2 Programme4. T2 – A Successful Outcome

Agenda

1. T2 – Part of the Heathrow Vision2. T2 Integrated Programme3. Delivery of the T2 Programme4. T2 – A Successful Outcome

Moving towards our Masterplan

Terminal 2 Campus

The Challenge

Clear Objective

June 2014

Deliver a noticeably better, “hub of choice” passenger experience through Heathrow, evaluating & delivering improvements in areas that matter for our passengers

Ensure a continued focus on improved resilience and

availability of sufficient hub capacity for forecast aircraft and

passengers

Q6 Joint Priorities Q6 Programmes

Passenger Experience

Terminal 2

Airport Resilience

Baggage

Asset Management & Compliance

Ensure Heathrow Airport’s total cost of operation is efficient and

competitive relative to the passenger mix, service and

facilities

Ensure Heathrow Airport investments to support efficient

airline operations, have defined and realisable benefits to airlines

and passengersQ6 Realisation

Hub Capacity

Strategic ProgrammesH

eath

row

’s V

isio

n is

to

be t

he U

K’s

dire

ct c

onne

ctio

n to

th

e w

orld

and

Eur

ope’

s hu

b of

cho

ice

by

mak

ing

eve

ry

jou

rney

bet

ter

Vision

HandoverFinal AccountOR

Business Cases

Programme Management and Business

Change

Project Delivery

Business ownership

Design ContractAward

BenefitsAsset Information

Geographical Delivery

Programme

Portfolio Team

Core CapexTriggers & incentivised to

deliver below P50

Regulatory Incentivisation

Development Capexcosts reimbursed

P80

Triggers & P50 baseline set @ Gate 3

Gate 3

Programme Process

Agenda

1. T2 – Part of the Heathrow Vision2. T2 Integrated Programme 3. Delivery of the T2 Programme4. T2 – A Successful Outcome

Landside

Ops Readiness

T2B Logistics

T1 Prolongation

T1 Transitions

OpsDelivery

Commercial

T2A

ICS

ORLandside

T2B

Landside

T2B

CRITICAL PATH

T2B

T1 Baggage

Landside

T1 Prolongatio

n

Logistics

The T2 Integrated Programme

Logistics

Landside

Ops Readiness

T2B

3rd Parties

T1 Prolongation

T1 Transitions

OpsDelivery

Commercial

T2A

ICS

ORLandside

Landside

T2B

T2B

T1 Baggage

Landside

T1 Prolongatio

n

Commercial

Engineering

Ops Deliver

y

The T2 Integrated Programme

Landside

Ops Readiness

T2B Logistics

3rd Parties

T1 Prolongation

T1 Transitions

OpsDelivery

Commercial

T2A

ICS

ORLandside

T2B

Landside

T2B

T2B

T1 Baggage

Landside

T1 Prolongatio

n

Commercial

Engineering

Ops Deliver

y

Logistics

3rd Parties

Airlines &

Handlers

The T2 Integrated Programme

Landside

Ops Readiness

T2B Logistics

3rd Parties

T1 Prolongation

T1 Transitions

OpsDelivery

Commercial

T2A

ICS

ORLandside

T2B

Landside

T2B

T2B

T1 Baggage

Landside

T1 Prolongatio

n

Commercial

Engineering

Ops Deliver

y

Logistics

3rd Partie

s

Airlines &

Handlers

The T2 Integrated Programme

Landside

Ops Readiness

T2B Logistics

3rd Parties

T1 Prolongation

T1 Transitions

OpsDelivery

CommercialLandside

T2B

Landside

T2B

T2Integrated Programme

The T2 Integrated Programme

Agenda

1. T2 – Part of the Heathrow Vision2. The T2 Integrated Programme3. Delivery of the T2 Programme4. T2 – A Successful Outcome

Technical (Inc. Systems)

Health and Safety

Programme Controls

Logistics

Quality and Environment

Innovation and Learning

Operational Readiness

ITT2A T2B Car Park Baggage

T2 Delivery Programme

Programme Leadership

AFR 0.036.5m manhours RIDDOR Free

Health and Safety

Using appropriate Tools and Controls

KPI Tracking Driving Float Creation

Critical Path Analysis

Using appropriate Tools and Controls

LANDED

Milestones and Interface Management

Integrated Planning

“One Version of the Truth”

Logistics

Quality and Environment

Innovation and Learning

Operational Readiness - Making sure it will work

Readiness Assessment

Process

24,000 staff familiarised

Live Flight

178 Trials10,000 People

Agenda

1. T2 – Part of the Heathrow Vision2. T2 Integrated Programme3. Delivery of the T2 Programme4. T2 – A Successful Outcome

T2A

T2B

Car Park and Forecourt

Baggage and IT

First flight - United Airlines from Chicago

Check-In operating well

First passengers arriving

Terminal 2 Opening

Working 2gether to deliver a fantastic customer experience

Never losing sight of what's important

Any questions?