judith stubbs & associates legal needs: collecting and tapping into your own data
TRANSCRIPT
JUDITH STUBBS
& Associates
Legal Needs:Collecting and Tapping IntoYour Own Data
Legal Needs Strategic Planning Project
Evidence-based strategic planning
Jane CipantsSenior Research Associate
Judith Stubbs and [email protected]
4 May 2010
JUDITH STUBBS
& Associates
Overview of Presentation
• Introduction to Legal Needs & Strategic Planning Project
• Overview of Toolkit• Your Service & ‘Met’ Need• Your Service & ‘Met’ and ‘Unmet’ Need• Your Service’s Evidence-based Strategic Plan
JUDITH STUBBS
& Associates
Legal Needs & Strategic Planning Project
• Aim: To develop a tool to help CLCs better meet legal need in their communities
• Identified 13 key indicators/characteristics of legal need, also considering disadvantage (the LNAF)
• Worked with 2 centres to develop evidence-based strategic plans
• Created toolkit for other CLCs to do the same• Phase 2 roll out with 4 centres (current)
JUDITH STUBBS
& Associates
Toolkit designed to help CLCs …
• Understand and apply the 13 key indicators of legal need to your service and catchment
• Conduct a ‘gap analysis’ of unmet need for target groups and geographic areas:• Quantitative data from LNAF & CLSIS• Qualitative data from service interviews, analysis of other
service locations, own values, funding & commitments
• Develop an evidence-based strategic plan
• Evaluate progress over time
• Know where to go for help if needed
JUDITH STUBBS
& Associates
Overview of Toolkit
• Section 1: Your Service & ‘Met’ Need
• Section 2: Your Service & ‘Met’ and ‘Unmet’ Need (Gap Analysis)
• Section 3: Your Service’s Evidence-based Strategic Plan
JUDITH STUBBS
& Associates
Your service & ‘Met’ Need
• Describe your service• Geographic catchment area• Current service provision across this area• Current staffing arrangements• Current vision, mission and objectives
• Use CLSIS to understand expressed need• Service activities• Client profile• Geographic spread of clients• Mix of problem types
• Explore alignment between current service activities and stated objectives (Workshop 1)
JUDITH STUBBS
& Associates
Your service & ‘Met’ and ‘Unmet’ Need
• Apply LNAF to your catchment to understand ‘unmet’ need• Use Excel Tables 1 & 2 for LNAF, SEIFA, Calculated Legal Need
and Need Ratio values• Use LNAF maps • Use table with matter types more likely to be experienced by each
key indicator of legal need
• Interview key stakeholders and review other info to better understand met and unmet need in your catchment
• Explore alignment between your service & ‘met’ and ‘unmet’ need (Workshop 2)
JUDITH STUBBS
& Associates
Your Service’s Evidence-Based Strategic Plan
• Workshop 3: Apply lessons learned through ‘gap’ analysis to…
• Clarify mission, vision and objectives
• Reassess service delivery to your catchment
• Finalise your evidence-based strategic plan
• Commit to regular review
JUDITH STUBBS
& Associates
Before getting started…
• Understand and commit to an evidence-based approach
• Allow enough time – 3 months
• Engage Board, staff and other relevant stakeholders
• Need good data – work to improve data collection & CLSIS inquiries
• Requires some technical skills
• Needs an open-minded approach and willingness to change…be BRAVE!
JUDITH STUBBS
& Associates
JSA & 4 CLCs Working Together
• JSA to provide each centre with 4 days of support through the strategic planning process• 2 days technical and data analysis support• 2 days strategic planning support / facilitation
• Additional support possible subject to negotiation w/ centres and NSWCLC• Legal needs mapping by suburb• Additional days of support