Zarina Abdul Rashid

No.88, Lorong Mahsuri 7, Bayan Baru, 11950, Penang, Malaysia

Mobile: 019-4724598(Mobile) Email:zabdul_rashid@yahoo.com

Linkedin URL: https://my.linkedin.com/in/zarina-abdul-rashid-905a1574

SUMMARY

With 19 years of experience in Human Resource Business Analyst, focusing on daily issue by transaction specialist, customers queries and tools. Improved process for Global Workforce Mobility, Relocations and Immigration tasks. With my secretarial background and work experience as a Business Analyst possess strong background of Administrative and transaction analyst on complex issues and process improvement. With strong interpersonal skills and able to understand and deliver to those expectations.

As Learning and Development Business Analyst, leading a team of 6 contingents workforce staff, ensuring operation execution with TPT.

To build my existing corporate skill set in both analytics and transaction execution, leading to increase responsible positions in current tasks.

To continue my career with an organization that will utilize my Management, Transaction, Supervision & Administrative skills to benefit mutual growth and success.

Secure a responsible position in relocation, Immigration and Leaning & Development and serve as a transaction representative sharing my breadth of experience and abilities effecting mutual employees and employer growth and success.

Result-oriented, high discipline, professional, with a combination of Public Affairs and Human Resources experiences, 13.5 years of global experience in Human Resource from transaction to analyst job, focusing on daily issue by transaction specialist, customer’s queries and tools. Learning and Development, Business Analyst, leading a team of 6 contingents workforce staff, ensuring operation execution with TPT. Superb and dynamics individual, who excels with teams in enforcing a high level of quality in support and services.

Very good interpersonal and communication skills. Able to work closely and establish strong rapport with manager, peers, subordinates, stakeholder. Has very good leadership skills and has initiative Able to deliver outcomes independently. A fast learner, and possesses effective people-skills that cut across various areas, globally, working

with teams around the globe. Highly adaptable to situations and environments.

Career aspiration : To contribute extensive knowledge and experience in a Human Resource. To be a significant contributor in empowering and engaging an organization that is able to inspire its people.

EMPLOYMENT HISTORY

Professional Experiences

Intel Technology Sdn. Bhd. HR Business Analyst September 2011 to June 2016

Intel Technology Sdn. Bhd. HR Analyst April 2010 to August 2011

Intel Technology Sdn. Bhd. Transaction Specialist September 2005 to March 2010

Intel Technology Sdn. Bhd. HR Administrative Assistant June 2002 to August 2005

Intel Technology Sdn. Bhd. Public Affairs Admin Jan 1997 to September 2005

KEY RESPONSIBILITIES

Supporting Relocation Moves on daily request, issues or ad hoc request that CW’s received, either related to Relocation Tool issues, exception process received from the Relocation GWM (Global Workforce Mobility), Global Immigration and Learning and Development.

Work closely with Business Partners and Global Immigration Suppliers on the current business support provided and also attend to the changes of the Tool or process if there is some implementation been done to replace the current tool.

Received additional request from Business Partner related to new task required CW's to perform related to Relocation matters either on the business process and etc.

Preparing and updating the DTP (Desktop Procedure) from time to time based on requirements Overseen the improvements from time to time by using Direct Observation and Time Study in daily

activities if required or if there is some changes needed for certain processes. Providing some feedback to GWM for the RME (Relocation Model Evolution) improvements for

Relocation Tool and Learning and Development Tool that CW’s using, and with this feedback it will help to reduce the no. of hours spending by CW’s to do manual work and also to avoid too many human intervention in their daily activities, and also to avoid too many errors happens.

Respond to Intel customer request on transaction request within the SLA. Dealing with and resolving problem and issues arises. Analyst the POS (Point of Surveys) surveys received on quarterly basis from the employees on

assignments, and published to the stake holder. An Excel been used to process the raw data upon roll-up the results before the final data been updated in the final presentation package (PowerPoint).

Supporting more than 20,000 requests on monthly basis from initiating to modification and etc. for Global Immigration, Relocation Transaction request and Learning and Development.

Monitored and audit the Relocation Payment process that been done by CW on monthly basis before send to Payroll for processing.

Work closely with Payroll team from time to time on the Relocation Payment matters for a smooth transaction with no major issues.

Fully involved in the Workday to RC2 (Relocation Tool) testing for SIT1 and SIT3. Executed 157 test cases with many underlying steps in a totally new system.

Fully involved in the Saba Cloud stabilization phase for Learning and Development. The collaboration between the Saba stabilization and support team was a critical factor the ability to overcome the issues and enabled the customers a relatively smooth transition to the new system.

Managing more than 6,000 employee profiles (P-File) transition from India site to Malaysia site to centralized the location to manage the employee profiles within Greater Asia Region.

Lead team of 3 contingents workforces staff to handle the filling system and also create a process flow on how to managed the employees without having an issue to track back the employees data

Uploaded the soft copy of the employee profiles in the system for back-up plan in case if the file lost un-accidentally due nature issue and etc.

Create business alignment process with the business partners on the agreement to have specific documents for archiving based on each country legal requirements.

KEY ACHIEVEMENTS

Influenced business partner to automated the daily and weekly reports for Learning and Development tasks and other Relocation Tasks

Transferring one of the Learning and Development task from email request to Service Now Ticket Review the DTPs process steps and ensure process is clearly documented with no hick-ups and CWs

understands and able to performs the tasks All issues are raised promptly and resolved within time line Identify the Issue and gray areas that are time consuming for Relocation, Immigration and Learning

and Development tasks.

Working History

N.M. Backer Holdings M) Sdn. Bhd. Secretary March 1996 to January 1997 Koperasi Tunas Muda Sdn. Bhd. Personal Assistant February 1995 to March 1996 ASE Electronics M) Sdn. Bhd. Contract Administrator October 1994 - February 1995 Komag USA (Malaysia) Sdn. Bhd. Receptionist Cum General Clerk September 1992 - May 1994 O-E Design Sdn. Bhd. Sales Personnel March 1991 to August 1992

EDUCATIONS

Secretarial studies, CYMA College (Stamford College Group), Malaysia

PROFESSIONAL DEVELOPMENT & TRAINING

Aldus Pagemaker Version 4.0 Electronic Spreadsheet (Lotus 1-2-3) Effective Telephone Communication Skills Workshop On Secretarial Development Programme Pride In Professionalism-Effective Reading Skills The Bullet Proof Office Professional Corporate Etiquette Expose Professional Excellence For Secretaries Administration 2000-High Performance High Potential Core Skills For Personal & Organisational Effective Clerical Development Programme EQ For Innovative Leadership Macromedia Dreamweaver Mx Macromedia Flash Mx Macromedia Flash Mx Action Script (Customized) Crucial Conversation Change Your Mindset Effectively Effective Interpersonal Communication Skills Leading Positive Performance With Fun Possibility Thinking - Yes I Can!!! Dare To Be Great

CORE SKILLS

Secretarial Administrative Analysis Microsoft Office Microsoft Excel Visio Lean Desktop procedure

Languages (Converse, Read and Write)

English Bahasa Malaysia

AWARDS

HR Division Recognition Award

In recognition for your successful deployment and execution of HRES' first Follow the Sun Model.

HRES Achievement Award In recognition of outstanding demonstration of teamwork in managing an urgent relocation of 400 employees and their families over a 7-week period

Department or Organizational Award

This certificate is awarded in recognition of your valuable contributions.

Q4'15 HRES Achievement Award