JPL-Element-X500

User Guide

Features:• User changeable headband from single ear to dual ear

• Universal patented base with slot-in cartridge drawer to accept Bluetooth or USB modules (Optional accessories - sold separately)

• DECT wireless technology level A

• Surround Shield™ noise cancelling microphone

• Sound Shield™ hearing protection

• Max100m(300ft)coverage

• Max 30 users in 50 square meters

• 6 hours talk time (stand by ~ 140 hours)

• Quick recharge time (60 to 90 mins)

• Volume contol on headset

• Boom arm adjustable through 270°

• In use / busy light indicator on speaker housing

• 50mm smooth protein leather ear cushion

• Headset weight 65g/80g

• Compatible with MS-Lync

• Patented design

• Full range of EHS cords available

• 24 Month repair or replacement warranty

Thisheadsetwillautoconfiguretoyourdeskphone. The compatibility switch should be used in the alternative position, if no dial tone is heard in the headset whenactive.Itwilltakeupto3minutesforthephoneandheadsettoestablishtheoptimumcallqualitywithourAutoSetupfeature,ensuringthebestsound.Simplymakeatestexternalcallandtheheadsetwillconfiguretotherequiredsettingsforyourphone.

IMPORTANT AUTO SET UP NOTICE

Helpful Setup Videos Found Here - https://www.jpltele.com/jpl-tutorials.aspx

What’s included

Base Unit

MonauralHeadband

MicrophoneBoom Arm

MonauralHeadband

Switch Mode Power Supply with Multi

Country Adapters & Telephone Cord

Optional Accessories

Binaural Headband

BluetoothModule

USB 2.0 Module andUSB Cable Type-A to Mini-B

JPL-DECT Lifter Electronic Hook Switch (EHS)

Type of lead varies depending on phone model.

Please refer to EHS Guidewww.jpltele.com/ehs-cables

USB Cable Type-A to Micro USB for optional

headset charging method

MicrophoneBoom Arm

Attaching the headband

To attach the microphone boom arm to the headband, align the triangle shape on the microphone boom arm with the triangle shape on the headband and push to clickintoplace.Themicrophoneboom arm will then rotate to your requiredposition.

Detaching the headband

To detach the microphone boom arm from the headband, gently push the microphone speaker from insidetheearcushion.Thiswillpopthemicrophoneboomawayfromtheheadband.

DO NOT pull on the microphone boom to remove it from the headband.

Align

Positioning the Microphone

30mm

Themicrophoneboomarmisflexible,soyoucangently bend the boom and position it to suit the curveofyourface.

The ideal position for the microphone is at the corner ofthemouthapproximately30mm(2fingerwidth)awayfromthemouth.

Microphone Boom Volume Control

Down Up

Mute

Mute / Speaker Volume

HookOn/OffAnswer / Enda call

In-use / busy indicatorTo change the speaker volume: roll the volume

switch towards the ‘plus’ sign to increase the volume and roll the switch towards the ‘minus’ sign to reduce the volume and press the switch to activatethemicrophonemutemode.

Connecting the Base Unit to your Desk Phone

DC Jack AUX Port

Handset Port

Telephone Port

• Plug the supplied telephone cord into the TEL port of the base unit

• Connect the other end of the telephone cord to the HEADSET port of the desk phone

Desk Phone with Headset Port

• On the desk phone, unplug the handset cable from the phone

• Plug the handset cable into the HANDSET port on the base unit

• Plug the telephone cord into the TEL port on the base unit and plug the other end of the telephone cord into the HANDSET port on the desk phone

Compatibility Switch• Select ‘1’ or ‘2’ until a dial tone is heard via the telephone connection

Desk Phone without Headset Port

Base Unit

Compatibility Switch

This headset will auto configure to your desk phone. The compatibility switch should be used in the alternative position, if no dial tone is heard in the headset whenactive.Itwilltakeupto3minutesforthephoneandheadsettoestablishtheoptimumcallqualitywithourAutoSetupfeature,ensuringthebestsound.Simplymakeatestexternalcallandtheheadsetwillconfiguretotherequiredsettingsforyourphone.

IMPORTANT AUTO SET UP NOTICE

Helpful Setup Videos Found Here - https://www.jpltele.com/jpl-tutorials.aspx

Operating Instructions

Pairing a headset to the base unit:

1) Taketheheadsetoffthebaseunit

2) Make sure there is no power to the base unit

3) Place the headset on the base unit

4) Pluginthepowercordtothebaseunitandthe‘GREEN’TELlightwillflash.

Now the base station is in pairing mode

5) Press the ‘mute button’ on the headset for 2-3 seconds until the ‘BLUE’ indicatorlightontheheadsetstartstoflash(indicatingpairingmode)

6) Duringpairing,thebasestation’s‘GREEN’lightwillflashandthe‘BLUE’lightontheheadsetwillflash

7) Whenpairinghassuccessfullycompleted,thereisaconfirmationbeeptoneontheheadset’searpiecespeaker.Thenbothlightswillstopflashing.

Pairing a second headset to a base station:

1) Oneheadsetshouldalreadybepairedtothisbaseunit,ifsoitneedstobeturnedoff

2) Toturntheheadsetoff,firstlytakeitoffthebaseunitandpressthecallaccept/rejectbuttontodeactivate the green phone light on the base unit

3) Hold the call accept/reject button for 3 seconds, you should hear a short beep and then a longer beepsignifyingthefirstheadsetisoff

4) Follow the steps in ‘Pairing a headset to a base unit’ above to connect the second headset

5) Oncethesecondheadsetisconnectedturnthefirstheadsetbackonwithashortpresstothecallaccept/reject button

6) Testtheheadsetsbycallingthephonesystemconnectedtothebaseunitandeachheadsetshouldring.

Please note: Pairing two headsets to one base unit allows each headset to answer the incoming call, (amaximumoffiveheadsetscanbepairedtoonebaseunit)however,onlytheperson(thefirsttoanswerthecall)willbeabletohearandinteractwiththecaller.

Mute

Please note: Your JPL-Element-X500 is supplied paired to the base unit straight out of the box.

However,ifafterchargingtheheadset,the‘GREEN’TELlightdoesn’tactivatewhentheheadsetisremovedfromthebaseunit,thenyoushouldfollowtheseinstructions.

Base Unit

Bluetooth Pairing Button

PC/TEL Selection

Microphone Mute Button

Microphone Volume

Compatibility Switch

Mini ‘B’ USB/Bluetooth Module Drawer

Bluetooth Button This function works when the Bluetooth module is inserted

PC/TEL Selection This function works when the USB cartridge is inserted

Microphone Mute Button Press to mute the call

Microphone Volume Yourheadsethasautomaticaudioconfiguration,(thiscantakeafewminutes to settle) however, if required, you can adjust the volume level for the speakers and microphone to suit

Compatibility Switch Select ‘1’ or ‘2’ until a dial tone is heard via the telephone connection

DC Jack Connect Power Adapter to DC Jack

AUX port ConnectionforHandsetLifterorEHSAdapter(optionalextra)

Telephone Port Connect telephone cord to the headset port or handset port of a telephone / base unit

Handset Port Plug Handset cord from the phone to Handset port

DC Jack AUX Port

Handset Port

Telephone Port

Microphone Mute Indicator(Red Light)

PC/Bluetooth Indicator(White Light)

Battery Charge Indicator(Blue Light)

Telephone Indicator(Green Light)

Bluetooth Button

PC/TEL Selection

Microphone Mute Button

Visual IndicatorCharging Status LED Status

Charging Battery Indicator: ‘Flashing’ 1 sec-ON, 1 sec-OFF

Fully Charged Battery Indicator: ‘ON’

LowBattery BatteryIndicator:‘Flashing’0.5sec-ON,0.5sec-OFF

Event LED Status

Press Microphone Mute Mute Indicator: ‘ON’

Press PC/TEL Selection PC/TEL Indicator - TEL: ‘OFF’ PC: ‘ON’

HookOff SelectedModeIndicator:‘ON’

Audio IndicatorEvent Sound Effect

Speaker / Microphone Volume Beep Sound ‘UP’ - High Tone, ‘DOWN’ - Low Tone

Max/Min Speaker Volume Double beep

Max/Min Microphone Volume Double Beep

Microphone Mute/Unmute Beep / Double Beep

Mute Reminder Beep (every 3 seconds)

HookOff/On DoubleBeep(HighTone/LowTone)

Low Battery Continuous beep in headset when battery is low

Base Unit

Trouble Shooting

1. Cannot hear a dial tone.• CheckthePC/TELbutton.TELMute:PC/TELindicator–‘OFF’• Pleasecheckthecableconnectionbetweenbaseunitandphone.• Check that the power adapter is plugged in and has power• Pleasecheckthecompatibilityswitch.Adjustcompatibilityswitchuntilyoucanhearthedialtone.

2. Microphone volume (TX) is low / dead.• Makesurethatthemicrophone(TX)mutefunctionisdeactivated.• Check the position of the boom arm and make sure that the microphone is placed as close as

possibletoyourmouth(approx.2fingersdistance).• Adjustthemicrophone(TX)volumeonthebottomofbaseunit.

3. Buzzing sound on the headset• Telephone may not be fully immune to the radio transmission between your headset and base

unit.Toovercomethisproblem,movethebaseunittoatleast30cm/12”awayfromthephone.

4. Headset echoes• Adjustthetelephone’svolume.Ifnecessary,adjustyourmicrophonevolumeontheheadsettoa

lowersetting.

5. EHS doesn’t work with the telephone• Makesurethetelephoneiscompatiblewiththewirelessheadset.RefertotheEHSguide.

6. Headset was working, but it has stopped.• Headsetmayneedpairingtothebaseunitagain.Refertothe‘OperatingInstructions’• Headsetbatterymaybedead.Returntheheadsettothecradleonthebaseunitforcharging.

For more information, please contact: Support@jpltele.com and share the following information:

- Your name - Your phone number - Your email address - Phone number - Region - Fault with product - Barcode serial number (found on the bottom of the base unit) - Number of units

Wewillendeavourtorespondtoyouwithinthenextfullworkingday.

Helpful Setup Videos Found Here - https://www.jpltele.com/jpl-tutorials.aspx

X500 Cartridge Module for USB Connection• SoftphoneinteroperabilitythroughUSB/computerwith3CX,AvayaOne-X, CiscoJabber,CounterPathandSkypewithassistancefromtheJPLGateway.

• JPLGatewaysoftwaremustbeinstalledandrunningforremotecallcontrolfunctionstoworkwithsupportedsoftphones.www.jpltele.com/gateway

• Before inserting your USB cartridge, make sure that the base unit ispowered-off.

Additional Accessories

PC/Bluetooth Indicator

PC/TEL Selection

• Afterinsertingthecartridge,connectthepowerandthenconnecttheUSBcable.

• TomakeaUSBcall,pressthe“PC/TEL’button.

• Whenyoupressthe“PC/TEL”button,the“PC/TEL”LEDwillflashonandoff.

USB Cable Type-A to Mini-B

Bluetooth Pairing Button

PC/TEL Selection

Microphone Mute Button

Microphone Volume

X500 Cartridge Module for Bluetooth Connection• Bluetooth allows the DECT headset to connect wirelessly to Bluetoothenabledsmartphones.

• This headset allows wireless conversations from any desk phone, softphoneandmobile.

• Before inserting your Bluetooth cartridge, make sure that the base unitispowered-off.

JPL-DECT Lifter• TheJPL-DECTLifterremotelyliftsthedeskphonehandset

tomakeoransweracall.

www.jpltele.com/accessories (RefertotheJPL-DECTLifterinstallationguide).

Electronic Hook Switch (EHS) Adapter• EHS Adapter enables an incoming call to be answered

orendedbyusingtheOn/OffbuttonontheHeadset.

www.jpltele.com/ehs-cables Refer to the EHS Compatibility Table to see which adapter you need for your deskphone.(RefertotheEHSAdapterinstallationguidetoseehowtoinstallyourEHScable).

USB Cable Type-A to Micro USB• Optionalmethodforchargingtheheadset.

Connect the micro USB jack to the micro USB port located on the side of the headset

Type of lead varies depending on phone

Additional Accessories

GUARANTEE

Register for 24 Month Warranty on-line at http://www.jpltele.com/product-registration.

Your JPL product has been carefully manufactured and 100% tested using high quality assured components. It isguaranteedagainst faultyworkmanshipandmaterials foraperiodof24monthsfromthedateofpurchase. Intheunlikelyeventthata failureshouldoccur,pleasecontacttheJPLdealer from which you purchased this product or visit www.jpltele.com and follow our product returnsprocedure.YouwillbegivenaRMAnumberandinstructionsonhowtoreturnyourheadset.

Further help can be found on-line at www.jpltele.com on our FAQs page.

Note: Removing the factory-applied warranty label on the back of the control unit will void the warranty. Specifically exempt from warranty are limited-life consumable components subject tonormalwearand tear, suchasmicrophonewindscreens,earcushionsandotheraccessories. Yourstatutory rights under common laware in noway affectedby this guarantee. Thewarranty doesnot cover cosmetic damage or damage due to misuse, abuse, negligence, acts of nature, accident, disassemblingormodificationof,ortoanypartof,theproduct.Thewarrantydoesnotcoverdamagedue to improper operation, maintenance or installation, or attempted repair by anyone other than

JPLTelecom.Anyunauthorisedrepairswillvoidthiswarranty.

LIMITED WARRANTYConsequential and incidental damages, including without limitation, loss of property and those arising from breach of any express or implied warranty, are not the responsibility of JPL Telecom and

totheextentpermittedbylaw,areexcluded.

In accordance with its policy of progressive product design, JPL Telecom reserves the right to changeproductspecificationswithoutpriornotice.

*Repairorreplacementisatthediscretionofthemanufacturer.

REGISTERED ADDRESS

UK Office: JPL Telecom LimitedUnit 1, Church Close Business Park, Church Close, Todber, Sturminster Newton,

Dorset, DT10 1JH England

USA Office: JPL Telecom LLC445 W Merritt Ave, Merritt Island, FL 32953, USA

RegisteredinEnglandNo.5250754

(NB. For product returns, please follow instructions and returns department address provided on our website. Returned products received at the registered addresses are likely to be returned to sender).

www.jpltele.com

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