CAREER OPPORTUNITY

Title: TicketServicesSeniorAgent

Department: TicketServices

Reportsto: TicketServicesManager,DayShift

Location: Dallas

JOBSUMMARY: Thisfulltime40hour/weekpositioninourinboundcustomerservicecentersupportsphonesalesandcustomerserviceforpatronsoftheAT&TPerformingArtsCenterandourpartners.SeniorAgentswillbethefirstandprimarycontactforpatronstakingthemajorityoftheCenter’s inboundcallvolumeeachday.SeniorAgentsareresponsiblefortakingallphonecallsinatimelyandefficientmanner.

The positionwill be scheduled to generally work 5 days per week between the hours of 9:30am to 6:00pmMonday-Friday. However,theflexibilitytoworkanyshifttosupportoureventcalendarandbusinessneedswillbenecessary. Thispositionisagreatfitforanyonewithticketing,callcenterorboxofficeexperienceaswellasaninterestandappreciationoftheperformingartsand/orentertainmentindustry.

PositionResponsibilities(includebutarenotlimitedto):

• Support theday today ticketing, sales and customer serviceoperationsof theCenter and itspartnersinthecustomerservicecallcenter.

• Respond to patron inquiries regarding events, ticketing, parking, website navigation,membershipservicesandoverallcustomerservice/salesassistance.

• Communicateeffectivelyandmaintainhighstandardsofcustomerservicewitheachinteractionoverthephoneandviae-mail.

• De-escalatesituationsandresolveissuesquicklyandefficiently.• Print,auditandpackageticketstoeventsformailingorwill-call.• AccuratelyenterpatronandorderinformationintotheTessituraticketingsystem.• Actively monitor all Center customer service email accounts and communicate with other

departmentstoobtaininformationrelevanttothecustomer’sinquiry.• CoordinatecomplimentaryandcharityticketrequestswiththeappropriateCenterdepartment.• Providerecommendations forstreamlinedprocesses thatoffer improvedbusinessefficiencies,

customerserviceandcustomerexperiences.• Balancecreditcardbatchesandassumingresponsibilityfortransactionaccuracy.• Additionalresponsibilitiesandtasksasassigned.

Benefits:• Complimentaryticketstoselectperformances• Freeunderground,downtownparking

• Health,DentalandVisionBenefits• 403BRetirementPlanTheCenter’splancurrentlyprovidesamatchingcontributionof50%of

eachdollaryoucontributeuptoamaximumof$4,000• Funworkenvironment

EducationandExperience:• Highschoolgraduateorhigher• Superiorcommunicationskillsamust;bothoverthephoneandinperson• Box office, ticketing, retail, call center, food service, customer service, sales or similar work

experiences• Mustbeabletopasspre-employmentbackground-screening

SkillSet:• Intermediatecomputerskills;including,butnotlimitedtotyping,websitenavigation,e-mail• Excellenttrackrecordofattendanceandtimeliness• Tessituracomputerizedticketingsystemaplus• Excellentverbalandlisteningskillsarecriticalasistheabilitytoworkwellunderpressure• Pleasantclearspeakingvoice,professionaldemeanorandappearance• Bi-lingualskillsaplus

AT&T Performing Arts Center is an equal opportunity employer and is committed to the belief that eachindividualisentitledtoequalemploymentopportunity.

Forimmediateconsideration,sendcoverletter,resumeandsalaryrequirements.

ByEmail: careers@attpac.orgByMail: HumanResourcesAT&TPerformingArtsCenter

2100RossAve.,Suite650-Dallas,TX75201

ABOUTTHEAT&TPERFORMINGARTSCENTERThe AT&T Performing Arts Center is a nonprofit foundation that operates and programs three premierperformancevenuesanda10-acreparkformusic,opera,theatreanddanceintheheartofdowntownDallas.OpenedinOctober2009,theCenterhelpedcompletethe30-yearvisionoftheDallasArtsDistrict.

TheCenter’smissionistoprovideapublicgatheringplacethatstrengthenscommunityandfosterscreativitythroughthepresentationofperformingartsandartseducationprograms.

TheCenter’scultureistofocusonthevaluesthatguideitspeople'sactions.TheCenter’sCoreValuesaretopassionatelypursueourmissionbybeing:

AchievementFocused - Committed to the advancement and cultivation of the Performing Arts in Dallas

CommunityMinded–Activelyfosteringandparticipatinginmeaningfulcommunityinteractions

CustomerServiceDriven–Dedicatedtotheserviceofinternalandexternalconstituentssothatallwanttoreturn

Flexible–Willingtochangetoachieveresults

Audiencesenjoy thebestandmost recent fromBroadway; the finest inworlddanceandmusicco-presentedwithTITAS;topconcerts,lecturesandperformerswithCenterPresents;andafive-yearundertakingtopresentTheCompleteWorksofWilliamShakespeare. TheCenteralsopresentsawiderangeoffreeprogrammingforaudiencesfromeverypartofDallas, includingPatioSessionsconcerts,SunsetScreenings,LocalMotionfitnessprogramsandStudio2403,danceclasses inSammonsPark. TheCentermakesperformanceartaccessible tothousandsoflocalstudentsthroughitseducationprogram,OpenStages.Throughavarietyofspecialprogramsandbenefits,theCenter’smembersandvolunteersareabletobecomeinvolvedandengagedinthearts.

FiveesteemedresidentcompaniesutilizetheCenter’sperformancespaces:AnitaN.MartinezBalletFolklorico,Dallas Black Dance Theatre, The Dallas Opera, Dallas Theater Center and Texas Ballet Theater. Theseperformance spaces are some of the finest venues in the world, designed by internationally acclaimedarchitecturalfirms:

• MargotandBillWinspearOperaHouse,designedbyFoster+Partnersof London, is a stunning2,200seatvenuewrappedinredglasswithoutstandingacousticperformancehalls.

• DeeandCharlesWylyTheatre,a575-seattheatrewithadistinctivealuminumexterior,ishometooneof the most versatile stages in the world designed by REX/OMA, Joshua Prince-Ramus (partner incharge)andRemKoolhaas.

• ElaineD.andCharlesA.SammonsPark,anurbanparkdesignedbyMichelDesvignewithnativeplantsand grasses, landscaped lawns, performance spaces, a reflecting pool, and an Information Center byFoster+Partners.

• Annette Strauss Square, an open-air entertainment venue with lawn and patio seating for 2,000designedbyFoster+Partners,underastarlitskyandsurroundedbythedowntownskyline.

FormoreinformationontheAT&TPerformingArtsCenter,tobecomeamember,ortomakeadonation,visitwww.attpac.org.