Józefa Fawcett Learning & Academic Adviser

to Forward Networking

Learning Specialist, Instructional DesignerTrainer, Quality Assessor

Business Vocal Coach & Voice Over

©2011 J. Fawcett for Forward Networking

Systematic Approach To Training

ISO 10015

EFQM

©2011 J. Fawcett for Forward Networking

Research study into the effectiveness of

Corporate Universities

Monitoring, assessing and improving the quality of Corporate Universities

CHAPTER 5.

Results of 2011 ‘study’

Corporate EducationCorporate Learning

Corporate UniversitiesLearning & Organisational

Development

Key challenges and interesting insights

Who’s talking?

Project ManagersIT Consultants

CLO’sDirectors of Corporate Education

Heads of TrainingCEOs

E-learning providers

Marketing Managers

International Business

Development ManagersSenior HR Executives

OD Consultants

o Few discussions about leading a successful CU but lots about leadership programme contento Telecom in Cyprus – Richard’s CU blueprinto Not a one size fits all approach but close links with business strategy and top management supporto “Seven practical applications of ethics in CU context” o Recipe and ingredients! “Knowledge is Power”

o Managing people and conflict huge topic offeredo Stakeholders responsibility and management “sign-offs” key issue raised by quite a fewo Little discussion about CU strategy or planningo Collaborative strategic planning at Snr levelo Positive action (WiL) not part of CU strategy?o “How effective is your outsourcing strategy?” (nil)

o Emphasis on Project & Team Managemento Challenges faced by BPM and its reasonso Automating processes highlighting more complex interpersonal human challengeso Lean & Six Sigma still taught widelyo Increasing virtual classroom and self-paced learning options

o Little or no discussion about results or the impact CU provision makes in businesso Little difference between programmeso CU statistics o More stories about experiences might help?o Where are you with your Social Media strategy? (Richard and Martin)

o “Against which high-impact areas, and organizations, do you benchmark yourself? For example, what delivery methods or design tools do you use?” (nil)

o “My leader is adding training to his yearly objectives: what measures have worked for your leadership re: training objectives that will be pushed down to the entire organization to accomplish?” (nil)

Create your own story – based upon your CU needs

Our conference hashtag on Twitter is #ECUZurich

http://connectmeqr.com/jozefa