Jordan Christine Fay1265 N Frontage Road W, 1107, Vail, CO 81657 l C: 720-365-6085 l

jordancfay@yahoo.com

About:A multi-faceted professional with 11 years of experience in; accounts payable, accounts receivable, payroll, credit, collections and human resources. Key strengths lie in the ability to influence future business decision making, and being able to effectively juggle multiple priorities. Able to work in an environment of change, challenge and multiple deadlines. Excel at reviewing accounts, and communicating key information and analysis to senior management. Extensive experience in streamlining processes, and driving efficiency.

Skills: Microsoft Office ADP PeopleSoft SAP QuickBooks Experian, Dun & Bradstreet, Equifax Salesforce Sarbanes-Oxley auditing procedures

Accomplishments: Surpassed quality and productivity goals established by management each year Modified current credit scoring model to include updated pertinent information. Improved the process on how and what credit terms are offered Edited the process on how deposits for contracts with tariffs are received Created a new credit application, increasing efficiency for internal and external

customers.

Experience:Eagle River Water & Sanitation District l Vail, CO l October 2015 – Present l

Human Resources Coordinator

Created plan profiles for Open Enrollment Lead on Open Enrollment benefits, including answering employee questions and

lending assistance in enrolling Processing employee pay raises and bonuses Liaison for employees and insurance providers Prepared 1095-C forms for ACA reporting for all employees Prepared 1094-C form for ACA reporting for the District Work closely with Accounts Payable and Payroll as needed to ensure accurate

processing Complete corrections and adjustments to timecards for all employees Processed Mutual of Omaha self-bill Process employee terminations Process COBRA benefits information for terminated employees Process new employee paperwork Entering new employees into ADP Perform new employee ADP walk through Verify all new hire I-9 documentation Complete pre-employment reference checks Ordered pre-employment drug screens Completed pre-employment background checks Developed and produced Total Compensation Statements for all employees Provide excellent customer service to employees and their dependents Maintain all employee personnel folders Provide verbal and written employment verifications Restructured employee filing system for faster more accurate record keeping Created a template for employee reviews to ensure on time processing by

Supervisors and Managers Completed training guides for: open enrollment, employee action forms, 401a

loans Hosted training for Supervisors and Managers on completing employee action

forms Assisted with creation and distribution of feedback from annual employee survey Completed multiple salary compensation surveys for the SDA and MSEC Analyzing employee turnover and developing strategies for employee retention Processed unemployment claims through the State of Colorado Member of the following committees: sustainability, wellness and uniforms

CenturyLink, Inc. l Denver, CO l October 2008 – September 2015 l Credit Analyst II

Evaluated creditworthiness and established credit limitations on major domestic and global corporations

Provide robust modeling and reporting to facilitate executive-level decision making

Interpreting complex financial data from a variety of accounting andoperational sources

Performed ad-hoc analysis and reporting Assign a risk rating by estimating the probability of default by the borrower and

by estimating the amount of loss that CenturyLink would suffer in the event of default

Confer with credit association and other business representatives to exchange credit information

Market, train, counsel, advise, and communicate credit department policy and procedures to company personnel

Generate financial ratios, to evaluate customers' financial status Evaluate customer records and recommend deposit payment plans based on

earnings, payment history, and purchase activity Negotiate deposits with both internal and external customers Negotiate agreements with customers to ensure on-time payments Staying informed about the legal, compliance and market-risk-related issues

involved in the approval of credit Ensured accuracy and procedural compliance with Sarbanes-Oxley Maintained the highest level of confidentiality while handling proprietary customer

information Attended the National Association of Credit Managers quarterly meetings Interviewed, trained and completed performance reviews for summer interns Make daily collections calls on past due customers Processed customers' incoming payments by wire, ACH and check Initiated adjustments to customers' accounts to correct billing errors or

misapplied payments Handled weekly advance pay customers ensuring that their true-up amount was

received on the due date Negotiated payment plans with customers in order to avoid permanent

disconnect and write-offs to bad debt Processed write-offs for disconnected customers Processed A/R adjustments on accounts with credit balances Held the back-up team lead position for a team of 6 Was promoted after 9 months employment

Weaver Group l Denver, CO l March 2008 – October 2008 l Collections Analyst

Responsible for collecting on past due customer accounts Ran credit reviews for new and existing customers Prepared daily deposits received by check Printed and sent invoices to customers including a copy of their printed

advertisement Worked closely with sales to ensure the customers' needs were being met and

for assistance with customers with past due balances Worked with auditors to ensure they had all necessary information

Fidelity National Asset Management l Westminster, CO l May 2007 – February 2008 l Accounts Receivable Team Lead

Managed the accounts receivable team of 12 Trained newly hired employees Responsible for sending out invoices with proper documentation of charges

invoiced Ensured all invoices were sent out within the deadline Responsible for billing and collections on the company's largest client Researched unapplied cash and created accounts receivable adjustments to

correct any errors Maintained the “Unbilled” report Posted invoices into the AR system for all invoices being sent to customer Reviewed and approved all write-offs prior to being sent to upper level

management Led meetings to discuss the goals of the AR team once a week

Crestview Water & Sanitation District l Denver, CO l October 2005 – May 2007 l Accounts Receivable Clerk

Updated and maintained accounts payable and receivable Updated system from manual ledgers to Excel spreadsheets Prepared monthly financial statements Prepared bi-weekly payroll Performed collections for utility billing Posted payments via check, cash and credit card to the customers' accounts Prepared billing cycle shut offs for delinquent accounts Posted late fees to past due accounts Prepared weekly invoices to be sent to the customers Calculated sewer averaging on a yearly basis Filed liens through the Adams County Clerk and Recorder’s office on unpaid

balances

Provided reports to management on shut off accounts and the number of collections notices sent out per month

Completed general ledger entries and balancing Typed out monthly minutes for board meetings Changed customer shut off warning letters to better serve the district and

customers Participated in interviews for new hires Trained new employees

Education:Pomona High School l Arvada, CO l