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The NAVSUP Enterprise

PERSONAL PROPERTY

JOINT PERSONAL PROPERTY SHIPPING OFFICE YOKOSUKA

2018 JAPAN HHG CARRIER INDUSTRY DAY

4 Apr 2018 Ready. Resourceful. Responsive!

Welcoming Comments Navy HHG Enterprise Update JPPSO Regional Information Shipment Data (CY 2017 vs. CY 2018) 2018 Peak Season Tips Management Reminders Items of Interest Q & A Session

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AGENDA

Moving the RISING SUN with Professionalism and Competence!

Theme: Working Together to “IMPROVE THE MOVE” Process

Attendance Introduction

JPPSO Japan Team NAVSUP HQ Team TSP Representatives

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WELCOMING COMMENTS


NAVSUP Global Logistics Support (GLS) gone 1 Apr 2018

FLCY JPPSO - Japan becomes Echelon Level 3 directly under NAVSUP HQ at Mechanicsburg PA

New (WWW.MOVE.MIL) DoD Official Moving Portal

DPS Updates Effects of DPS Rollout New DPS Prototype to roll out in June 2018

KKFA/LKNQ to start with 2,000 shipments Creating Account without going to ETA

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NAVY HHG ENTERPRISE UPDATE


http://www.move.mil/

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WWW.MOVE.MIL


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WWW.MOVE.MIL

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WWW.MOVE.MIL


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WWW.MOVE.MIL


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WWW.MOVE.MIL


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WWW.MOVE.MIL


JPPSO REGIONALIZATION Singapore PPPO will fall under JPPSO-Japan effective 1 Apr

2018.

18 More Asian countries to regionalize under JPPSO-Japan Laos India Thailand Indonesia Bangladesh Malaysia Brunei Mongolia Cambodia Myanmar Nepal Philippines China East Timor Hong Kong Sri Lanka Papua New Guinea Vietnam

JPPSO-Pearl Harbor will relinquish back office & vendor pay functions to JPPSO-Japan in 2018

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JPPSO JAPAN REGIONAL INFORMATION


2017 – 26,002 shipments

Outbound – 16,544 Inbound – 9,458

2016 – 20,964 shipments


2015 – 11,645 shipments


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YEARLY STATISTICS


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CY 2017 WORKLOAD OUTBOUND

JAN

OUTBOUND = 16,544

AUG SEP OCT NOV DEC MAR APR MAY JUN JUL FEB

1,008 1,025 1,235

1,359

1,832

2,172

1,531 1,533

1,119 1,176 1,196

1,358

QEML 9%

QIMS 38%

QFAC 4%

QENF 8%

QENL 11%

QENQ 23%

QKAS 6%

Remote 1%

CY 2016 = 13,302

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CY 2017 WORKLOAD INBOUND

JAN

INBOUND = 9,458

AUG SEP OCT NOV DEC MAR APR MAY JUN JUL FEB

661 663 668

627 579 589

913

1,245

995

815 793

910

CY 2016 = 7,798

JA01 35%

JA02 24%

JA96 41%

PROJECTIONS: Normal summer peak season moves

No projected Home Port Changes

No projected unit moves

No projected volume moves

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2018 PEAK SEASON WORKLOAD


Read USTRANSCOM PPTY DIV (TCJ4-H) Advisory #18-0049, dated 9 Mar 2018, Subject: 2018 DP3 Peak Season Message for Movements of DoD Personal Property Shipments (9 pages).

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2018 PEAK SEASON TIPS


PEAK SEASON TOOLS: TSP Blackouts – KEY tool for TSPs to identify capacity

limitations. DP3 allows TSPs to negotiate pack/pickup dates with

customers. Shipment REFUSALs are NOT allowed in DP3 (Timed-

out shipments are considered refusals). TURN-BACKS may result in immediate 30-day suspension.

Short Fuse (SF) Window Changes – SF shipments are those with requested PU dates within five (5) GBDs…USTRANSCOM will monitor and may expand SF window if needed.

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2018 PEAK SEASON TIPS (Cont.)


UPDATING Shipment Status in DPS: Pack/Pickup dates, RDD changes agreed between TSP

and customer TSPs are required to “ARRIVE” shipment in DPS and

must enter “First Available Delivery Date”.

INCONVENIENCE CLAIMS: Between TSPs & customers Prepare to assist customers with inconvenience claims Provide eligibility requirements and appeal procedures

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2018 PEAK SEASON TIPS (cont.)


DPS CLAIMS: Customer to work directly with TSP to resolve claim

using DPS Videos/Slides guidance in www.move.mil &

www.archive.move.mil Customer must notify TSP within 75 days of delivery Customer must submit claim within 9 months of delivery

date to qualify for FRV NEW Claims Liability Rule: TSPs must acknowledge

receipt of claims in 15 days After 9 months, within 2 years with MCO at depreciated

value

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CUSTOMER SUPPORT: PPPOs and PPSOs encourage to use a “warm hand-off”

approach Exhaust all local options prior to engaging outside

resources Contact outside organization (i.e. TSP, MCO, Service

HQ, etc.) prior to having customer engage on their own “Warm hand-off” approach allows outside organizations

to handle the issue, instead of passing appropriate contact information to members.

Avoid customer “cold calls”; enable “warm hand-off” between customer service functions

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SHIPMENT MANAGEMENT

QUALITY ASSURANCE (QA) MANAGEMENT

VENDOR PAY MANAGEMENT

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MANAGEMENT REMINDERS


MANAGE BLACKOUT DATES: DPS is the system of record -- not EasyDPS TSPs and their local agents must communicate blackout

dates and consider time zone differences DPS will award a shipment if TSP is open on any of the

pack/pickup spread dates (e.g. pack/pickup is T/W/Th/Fri and TSP is not blacked out for Wed)

Do not manage blackout dates by initiating pick up date changes with the customer. TSP agrees to the pickup date at time of acceptance.

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SHIPMENT MANAGEMENT


UPDATE DPS INFORMATION:

Enter local agent information Status changes (Ex: “Intransit” to “Arrived”) Enter split shipment information Enter correct weights Enter Scheduled/Actual delivery dates Use shipment remarks section

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SHIPMENT MANAGEMENT (cont.)


GBL & GBL CORRECTION NOTICES:

Minimize SF1200, GBL Corrections Print SF1203, GBL, closer to the pick up date. This is to accommodate date changes and requests for

SF1200, GBL Corrections.

SUPPORTING DOCUMENTS: Supporting documentation uploaded in DPS MUST be

legible & accurate.

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SHIPMENT MANAGEMENT (cont.)


Update DPS Intransit Status Information: Examples of TSPs’ updates

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SHIPMENT MANAGEMENT (Cont.)


PRE-MOVE SURVEY (Ref: TOS Para C.1.b) TSPs agree to perform pre-move survey on ALL shipments; in residence survey

on all international shipments estimated at 3,200 pounds that are within a 50-mile radius of the servicing facility.

MUST be completed and updated in DPS with pre-move survey data (est weight, agreed pack/pickup dates, and RDD) ASAP but NLT 3 business days prior to the pickup date.

PRE-MOVE SURVEYOR: Discuss any issues or concerns (e.g. dirty house) Recommend to annotate pre-survey worksheet if customer has young children.

Normally customers will not allow crews to stay late. Provide realistic expectations; Don’t over promise the customer!!! Annotate Special Item(s) to be crated Keep customer informed of delays/changes

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QA MANAGEMENT


PRE-APPROVALS IN DPS (Ref: International Tender IT-17)

Submit Pre-Approvals PRIOR to the move date to allow timely review—Approved at the PPPO Level

Provide details in the Pre-Approval notes section: Shuttle Services: Exactly why is a shuttle needed (e.g. low hanging wires

or tree limbs, narrow roadway) Special Crating: Provide actual dimensions of the item to be crated,

what‘s unusual about the item that requires it to be special crated 3rd Party Service Requests: What is the item? Why is a 3rd party

required? Attempted Pickup/Delivery: TSP must immediately contact the PPSO if

these occur, thereby giving the PPSO a chance to contact the customer before any charges are incurred.

Labor charges: What is the labor for? Provide estimates: number of men, time, and cost.

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QA MANAGEMENT (cont.)


COMMON TOS VIOLATIONS: TSPs Not Identifying Local Agents in DPS Missed RDDs Improper inventory preparation Failure to unpack/re-assemble

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QA MANAGEMENT (Cont.)


MILITARY CLAIMS POCs: Navy DSN: 564-3310, Comm: 757-440-6315 TOLL FREE: 888-897-8217 Email: [email protected] Online: http://www.jag.navy.mil/organization/code_15.htm Marine Corps DSN: 278-9533, Comm: 703-784-9533 Email: [email protected] Online: http://www.jag.navy.mil/organization/code_15.htm Comm Fax: 703-432-2591

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mailto:[email protected]

http://www.jag.navy.mil/organization/code_15.htm


http://www.jag.navy.mil/organization/code_15.htm

MILITARY CLAIMS POCs: Army for OCONUS Claims DSN: 315-757-2607/2631/2632 Comm: +82-50-3357-2607/2631/2632 Email: [email protected] Coast Guard Comm: 757-523-6940 Email: [email protected] Air Force DSN: 986-8044, Comm: 210-652-3312 Email: [email protected] Fax DSN: 954-4263; Comm: 210-321-4263

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DPS INVOICING DELAYS—Common Causes:

No Ocean Bill of Lading (OBL): Needed to verify Fuel Surcharges

Required shipment documentation not received prior to submitting invoice

DPS status not updated No response to DPS invoicing messages Motorcycle Crates: charges are based on actual dimension of

motorcycle plus 5 inches Special Crates: No rounding up of total cubic measurement

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VENDOR PAY MANAGEMENT


DPM INVOICING: Continue to use manual invoice processing for this FY TPPS – SYNCADA will be the automated system in the

near future Projected rollout for OCONUS in Jul 2018

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VENDOR PAY MANAGEMENT (Cont.)


JTR, APPENDIX B – TENDER OF SERVICE (TOS)

Rewrite in the near future

ONE-TIME-ONLY RATE SHIPMENTSF TO PHILIPPINES Willing TSPs are becoming less & less

CUSTOMER SATISFACTION SURVEY (CSS)

Performance report in DPS to rate TSPs Looking at changing name to TSP SCORECARD

US FLAG CARRIER WAIVER Waiver process causing to miss RDDs

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ITEMS OF INTEREST


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OPEN DISCUSSIONS


YOUR TURN to COMMUNICATE!!!

Theme: Working Together to “IMPROVE THE MOVE” Process

COMMUNICATION: Effective Communication to ensure full understanding by all parties Customers JPPSO/PPSO/PPPO TSPs/local Agents

COMPETENT: Continually Improve Competency Level JTR, DTR, DPS & Advisories Definitions & Tender of Service International Tenders & Services Regulations

CUSTOMER SERVICE: Maintain Focus on Excellent Customer-Service and be Professional at All Times Personal Accountability

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TAKE-AWAYS

Customers TSPs

JPPSO Local Agents PPPO

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QUESTIONS?

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