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JohnRobertoLifelongFaithAssociates

Empathize Define Ideate Prototype Test

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1.  ResearchtheTargetAudienceandIden4fyNeeds2.  BuildtheFaithForma4onNetworkDesign3.  GenerateProgrammingfortheFaithForma4onNetwork

4.  DesignaSeasonofFaithForma4onProgramming5.  BuildtheDigitalPlaGorm6.  DesignaProcessforAssessingandPersonalizingLearning

7.  TesttheSeasonalPlanandWebDesign8.  LaunchtheFaithForma4onNetwork9.  EvaluatetheSeasonofProgramming10.  DesigntheNewSeasonofProgramming

¡  Children&Families¡  Teens&Families¡  EmergingAdults:20s-30s¡  YoungAdults:30s-40s¡  Mid-LifeAdults:40s-mid50s¡  MatureAdults:mid50s-70s¡  OlderAdults:75+¡  Families¡  AllAges/Mul4genera4onal

1.  LifeStageIssues2.  Genera4onalIssues3.  Milestones&LifeTransi4ons

4.  Ethnic&CulturalNeeds

5.  Spiritual&ReligiousNeeds

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1.  Reviewtherelevantresearchandeffec4vefaithforma4onprac4cesforyourtargetaudience.

2.  Conductfocusgroups&interviews.3.  Conductresearchoutinthecommunity.4.  Findpa^erns/commonthemesintheresearchfindings.

1.  Compiletheresponsesforeachques4onfromalloftheinterviews.§  DigitalVersion§  NewsprintVersion§  Post-ItNoteVersion

2.  Reviewtheresponsesforeachques4ontoiden4fyrelatedthemes.Grouptheseitemstogetherbygivingiden4calorsimilaritemsthesamenumberbeginningwith#1.The#1itemshouldhavethemostresponses,the#2itemthesecondmostresponses,andsoon.

3.  Nameinonephraseorsentenceeachofthemostmen4onedresponses—themes.Developasummaryreportforeachques4onthatincludesonlythetopprioritythemes.

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SAY What do you hear your target group saying?

DO What actions and

behaviors do you notice in your target group?

THINK What might your target

group be thinking? What does this tell you about

their beliefs/convictions?

FEEL What emotions might your target group be feeling?

Produceasummaryreportoftheobserva4ons,asummaryreportoftheinterviews,andasummaryreportofthefocusgroups¡  Compileonereportofthemajorinsightsfromyourcommunityobserva4ons.

¡  Compileonereportofyourinterviewfindings—iden4fyingthemajorthemesforeachinterviewques4on.

¡  Compileonereportofyourfocusgroupfindings—iden4fyingthemajorthemesforeachfocusgroupques4on.

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ObservaBon Interviews FocusGroups

1.  CaringRela4onships2.  Celebra4ngtheSeasons3.  Celebra4ngRituals&Milestones4.  LearningtheChris4anTradi4on5.  Praying&SpiritualForma4on6.  ReadingtheBible7.  Serving,WorkingforJus4ce,&CaringforCrea4on

8.  WorshippingGod9.  Missional10.  LifeIssues11.  Life-Stage12.  MajorPrograms

Faith Community

Content Area

Content Area

Content Area

Content Area

Content Area

Content Area

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GROWTH IN FAITH

Caring Relationships

Rituals & Milestones

Church Year

Seasons

Learning the

Tradition

Praying

Spiritual Formation

Reading the Bible

Serving Working

for Justice Caring for Creation

Worshipping

FaithCommunity

Children&

FamiliesYouthand

Families

YoungAdults

Mid-lifeAdults

MatureAdults

OlderAdults

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IntergeneraBonalFaithCommunity

SundayWorship@Home Faith

PracBces@Home:

SeasonsoftheYear

FaithPracBces@Home:Bible&

LearningtheFaith

FaithPracBces@Home:Rituals&Milestones

FaithPracBces@

Home:Service

FamilyLifeAssets

ForParents

Children’sPrograms&

Events

Missional/Discovering

Faith

FamilieswithChildrenFaithFormationNetwork

IntergeneraBonalFaithCommunity

SundayWorship

LiturgicalSeasons

ScriptureEnrichment

SpiritualEnrichment

FaithEnrichment

Service&Mission

LifeIssues&

Milestones

Grand-parents

Missional&

DiscoveringFaith

AdultFaithFormationNetwork

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1.  Correlatethemostimportantneedsfromtheresearchintotheappropriatecontentareasofthenetwork.Someoftheimportantneedswillbeincludedinmul4plecontentareas.

2.  Addthefaithforma4onprogramsthatwillcon4nuetobeofferedforthetargetaudienceintotheappropriatecontentareasofthenetwork.Someprogramsmaybelistedmorethanonce.

3.  Addevents,ministries,andprogramsfromtheintergenera4onalfaithcommunityintotheappropriatecontentareasofthenetwork.Someevents/programsmaybelistedmorethanonce.

ContentAreas Needs CurrentPrograms

Inter-generaBonal

NewIdeas

DigitalStrategies

CaringRela4onships

ChurchYearSeasons

LearningtheTradi4on

Prayer/SpiritualForm.

ReadingtheBible

Rituals&Milestones

Service,Jus4ce,Crea4on

Worship

LifeStageIssues

Missional

Addi4onalArea

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ContentAreas Needs CurrentPrograms:AtChurch,AtHome

Inter-generaBonal

NewIdeas

DigitalStrategies

CaringRela4onships

ChurchYearSeasons

LearningtheTradi4on

Prayer/SpiritualForm.

ReadingtheBible

Rituals&Milestones

Service,Jus4ce,Crea4on

Worship

FamilyLifeStageIssues

FamilyAssets

Parents

Missional

1.  Whatneedsarewenotcurrentlyaddressinginthistargetaudience?

2.  Whoarewecurrentlyserving?Whoarewenotserving?Dowehaveoutreachandprogrammingdirectedtowardthe“churchless”—thespiritualbutnotreligiousandtheunaffiliatedanduninterested.

3.  Dowehavestrongintergenera4onalconnec4onsandprogrammingforthistargetaudience?

4.  Areweu4lizingonline/digitalprogrammingandresourceswiththistargetaudience?

5.  Dowehaveavarietyoflearningenvironmentsforthistargetaudience:self-directed,mentored,athome,insmallgroups,inlargegroups,church-wide,inthecommunity,andintheworld

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1.  Focusonthelifetasks,needs,interests,andspiritualandfaithjourneysofpeopleinthetargetaudience.

2.  Targetthespiritualandreligiousdiversityinthetargetaudience.3.  Developprogrammingaroundtheeightfaith-formingprocesses.4.  Offerawidevarietyofprogrammingtoaddressthediversityof

people’slives.5.  Usemul4pleenvironmentsforprogramming:self-directed,

mentored,athome,insmallgroups,inlargegroups,church-wide,inthecommunity,andintheworld.

6.  Designonline&digitallyenabledstrategiesintoprogramming.7.  Incorporateintergenera4onalprogrammingintofaithforma4on.8.  Designmissionalini4a4vestoreachthespiritualbutnot

religiousandtheunaffiliated.

IdenBfyopportuniBesforblendedfaithformaBon.

Online Faith Formation

Mostly Online with

Regular Interaction

in Gathered Sessions

Online Faith Formation &

Gathered Sessions (Flipped

Classroom)

Gathered Program

with Online Components beyond the

Program

Gathered Program

with Supportive

Online Content

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1.  Whatnewprogrammingdoweneedtooffertoaddresstheneedsthatsurfacedinourresearch?

2.  Whatwouldourtargetaudienceliketoseethechurchofferthemthroughfaithforma4on?

3.  Howcanweaddresstheaudience’sneedsthroughage-specificprogramming?

4.  Howcanweaddresstheaudience’sneedsthroughintergenera4onalorfamilyprogramming?

5.  HowcanwedevelopmissionaloutreachprogrammingandstrategiestoreachtheSBNR&unaffiliatedinourtargetaudience.

¡  Brainstormresponsestotheques4on:“HowMightWe?”andabbreviateonpost-itswith“HMW.”

¡  “HowMightWeAddressthisNeed…”Goforquan4ty,notqualityatthispoint.Postalloftheideasonsheetsofeaselpaper.ClustersimilarHMWstatements.

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¡  Useimagina4ontogenerateideas.¡  Listasmany“whatif”statementsasyoucanonPost-itnotes.

¡  Askthemtocompletethe“Whatif…”statementpersonally,wri4ngonestatementperpost-it.Aoerseveralminutes,askpeopletoplacetheirPost-itnotesonasheetofeaselpaper.Thenclustersimilarideastogether.Asenseofpriorityisooenrevealedasoneormoreoftheclustersclaimtheenergyandinterestofthegroup.

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1.  ResearchtheTargetAudienceandIden4fyNeeds2.  BuildtheFaithForma4onNetworkDesign3.  GenerateProgrammingfortheFaithForma4onNetwork

4.  DesignaSeasonofFaithFormaBonProgramming5.  BuildtheDigitalPlaXorm6.  DesignaProcessforAssessingandPersonalizingLearning

7.  TesttheSeasonalPlanandWebDesign8.  LaunchtheFaithFormaBonNetwork9.  EvaluatetheSeasonofProgramming10.  DesigntheNewSeasonofProgramming

FallSeason:September1–

January1

Winter/SpringSeason:January

1–May1

SummerSeason:May1–

September1

Fall

Winter-Spring

Summer

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1.  Iden4fytheseason.2.  Addcon4nuingage-groupprograms.3.  Addintergenera4onalprogramsandevents.4.  Addredesigned,digitally-enabledprogramming5.  Selectnewprogrammingideas.6.  Developthefinalversionoftheplan:§  Selecttheprogramideasforeachcontentarea§  Scheduletheprogramming,e.g.,amonthlyfocus

7.  Developspecificplansforeachprogram:§  Dateormonth§  Learningenvironment(s)§  Digitalstrategy(s)§  Resources§  Leaders§  Cost

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1.  Independent2.  Mentored3.  AtHome4.  SmallGroup5.  LargeGroup6.  Congrega4on-Wide7.  CommunityorWorld

IdenBfyopportuniBesforblendedfaithformaBon.

Online Faith Formation

Mostly Online with

Regular Interaction

in Gathered Sessions

Online Faith Formation &

Gathered Sessions (Flipped

Classroom)

Gathered Program

with Online Components beyond the

Program

Gathered Program

with Supportive

Online Content

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ContentArea Programming &Dates

Month1 Month2 Month3 Month4

ThemeorContentArea

Ac4vity1Resource

Resource

Ac4vity2Resource

Resource

Ac4vity3Resource

Resource

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IntergeneraBonalFaithCommunity

SundayWorship@Home Faith

PracBces@Home:

SeasonsoftheYear

FaithPracBces@Home:Bible&

LearningtheFaith

FaithPracBces@Home:Rituals&Milestones

FaithPracBces@

Home:Service

FamilyLifeAssets

ForParents

Children’sPrograms&

Events

Missional/Discovering

Faith

FamilieswithChildrenFaithFormationNetwork

FaithPracBces@Home

DailyDevo4on Resources

ReadingtheBible Resources

ServingOthers Resources

CaringConversa4ons Resources

ChurchYearSeasonal Resources

LearningaboutFaith Resources

Rituals Resources

Children&FamiliesProgramming

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Faith Community

Youth Programs

Confirmation Program

Sunday Worship &

Church Seasons

Adolescent Life Issues

Bible Study & Religious Learning

Prayer & Spiritual

Formation Service Projects Mission Trips

Milestones

Youth Leadership

For Parents

Parent-Teen Activities & Resources

Missional

YouthFaithFormationNetwork

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Prayer & Spiritual Life

Daily Devotion Resources

Spiritual Mentoring Resources

Prayer Group Resources

Spiritual Practices Course

Resources

Retreat Resources

Day at the Monastery Resources

Online Prayer Intentions

YouthProgramming

FaithCommunity

Worship&ChurchYear

LifeIssues,Transi4ons,

&Milestones

ScriptureEnrichment

FaithEnrichment

SpiritualEnrichment

Jus4ce,Service,Mission

Missional&DiscoveringFaith(AlphaCourse)

YoungAdultPeerCommunity

YoungAdultFaithFormationNetwork

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IntergeneraBonalFaithCommunity

SundayWorship

LiturgicalSeasons

ScriptureEnrichment

SpiritualEnrichment

FaithEnrichment

Service&Mission

LifeIssues&

Milestones

Grand-parents

Missional&

DiscoveringFaith

AdultFaithFormationNetwork

Spiritual Enrichment

Online Courses Resource

Apps & E-newsletters Resource

Online Prayer & Spirituality Resources

Small Group Bible Study Resources

Retreats Resource

Day at the Monastery Resource

Spiritual Book of the Month Club Resource

Monthly Spiritual

Practices Series Resource

AdultProgramming

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OtherPlaXormswww.wordpress.orgwww.wix.comwww.squarespace.com

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1.  Chooseadomainname.2.  Selectawebsitetemplatethatis“mobile”responsive.

3.  Createtheprimarynaviga4onsystem(mainmenu)fromthenetworkcontentareas.

4.  Buildeachwebpagetoincorporateallprograms,ac4vi4es,andresourcesforeachcontentarea.

5.  Designthewebpageforyourtargetaudience—writethewebsitecontenttoyouraudience.

1.  Don’tmaketheuserthink—makewebpagesself-explanatorysotheuserhardlyhasanyperceivedefforttounderstandthem,forexample,clearchoiceoflabels,clearly“clickable”items,simplesearch.

2.  Peoplegenerallydon’treadwebpagesclosely;theyscan,sodesignforscanningratherthanreading.

3.  Createaclearvisualhierarchyandmenusystem(mainmenu,submenus).

4.  Makeitveryclearhowtonavigatethesite,withclear“signposts”onallpages.

5.  Omitneedlesswords.6.  Thehomepageneedsthegreatestdesigncareto

conveysiteiden4tyandmission.7.  Promoteusergoodwillbymakingthetypicaltasks

easytodo,makeiteasytorecoverfromerrors,andavoidanythinglikelytoirritateusers.

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Discerning Learning Needs

Working with a Mentor/Guide

Finding Resources on the Network

Engaging in Formation in a Variety of

Learning Environments

Sharing Learning with Others

Reflecting on Growth & Identifying New Needs

Personalizedpathwaysfordiscipleship&faithgrowth....¨  Guidepeopleindiscerningtheirreligiousandspiritualneeds

¨  Equippeoplewiththeresourcesandtoolstolearnandgrowattheirownpace

¨  Providementoringandsupportforthejourney

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1.  Letyouruserexperiencethenetworkonline.Showdon’ttell.Letthemreviewthewebsiteandtheprogramming.Justtheminimumcontextsotheyunderstandwhattodo.(Havecomputersortabletsavailableforpeopletouseoraskthemtobringadevicetothefocusgroup.)

2.  Havethemtalkthroughtheirexperience.Forexample,whenappropriate,ask“Tellmewhatyouarethinkingasyouaredoingthis.”

3.  Ac4velyobserve.Watchhowtheyuse(andmisuse!)thewebsite.Don’timmediately“correct”whatyouruserisdoing.

4.  Followupwithques4ons,suchas:“Showmewhythiswould(orwouldnot)workforyou.”“Canyoutellmemoreabouthowthismadeyoufeel?”“Why?““Doyoufindthingsthatinterestyouandconnectwithyourlife?”“Aretherethingsyouwouldhavelikedtosee?”

Besuretopaycarefula^en4ontothe4tlesanddescrip4onssothattheycapturepeople’sinterests.Developdescrip4onsthatareposi4veintone,indicateclearlythecontentorfocusofanac4vity.1.  Describehowyourofferingsrespondtosomethingwithinthelivesofpeople.Highlighttherela4onshipbetweenthecontentandthepar4cularspiritualorreligiousneeds,interests,passions,concerns,orlifeissuesofpeople.

2.  Describethe2-3benefitsofpar4cipa4ngorengaginginfaithforma4on.

3.  ExplaintopeoplehowtousetheNetworkandhowtoaccesstheac4vi4esandresources.

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1.  Connectto(orextendfrom)agatheredevent,program,ministry.

2.  Usepersonalizedinvita4ons.3.  EstablishaFacebookpageforfaithforma4onforNetworkannouncements,updates,storiesandphotosfrompeopleengagedinfaithforma4on,etc.

4.  UseTwi^ertoannounceupdates,events,andinvitereflec4onsfrompeopleontheirexperiencesintheNetwork.

5.  Sendemailorregulare-newsle^erstotargetedgroups(useaservicelikeConstantContact).

6.  Providewaystoshareexperiencesusingblogs,Twi^er,Facebook:videos,reports,photos,etc.

Oursocialnetworkismadeupofallthepeoplewe’reconnectedto,allthepeopletheyareconnectedto,allthepeopletheyareconnectedto,andsoon.

You

YourFriends

YourFriends’Friends

YourFriends’Friends

YourFriends’Friend’sFriends

YourFriends’Friend’sFriends

YourFriends’Friend’sFriends

YourFriends

YourFriends’Friends

YourFriends’Friends

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Feedback Capture Grid METHOD

Use a feedback capture grid to facilitate real-time capture, or post-mortem unpacking, of feedback on presentations and prototypes – times when presenter-critiquer interaction is anticipated. This can be used either to give feedback on progress within the design team or to capture a user’s feedback about a prototype. You use the grid because it helps you be systematic about feedback, and more intentional about capturing thoughts in the four different areas.

1. Section off a blank page or whiteboard into quadrants. 2. Draw a plus in the upper left quadrant, a delta in the upper right quadrant, a question mark in the lower left quadrant, and a light bulb in the lower right quadrant.

It's pretty simple, really. Fill the four quadrants with your or a user’s feedback. Things one likes or finds notable, place in the upper left; constructive criticism goes in the upper right; questions that the experience raised go in the lower left; ideas that the experience or presentation spurred go in the lower right. If you are giving feedback yourself, strive to give input in each quadrant (especially the upper two: both “likes” and “wishes”).