John Robert Neal

Twenty five years of In Vitro Diagnostics experience with 23 years associated with Sysmex products.

Career includes roles in supply chain management, operations, technical services, manufacturing, sales

support, customer service, and IT supporting hematology, hemostasis, chemistry, immunochemistry,

urinalysis, molecular, blood gases, microbiology, and general clinical laboratory products and business

processes.

Work Experience

Sysmex Corporation, Kobe, Japan

Associate VP SCM Planning September 2015 – Current

Two year expat assignment focusing on improving global operational efficiencies and enhancing

the global infrastructure to support Sysmex’s continued market-share and product portfolio

growth

Sysmex Americas, Inc.

VP Operations and Sales Support June 2010 – September 2015

Responsible for SCM including inventory planning, warehousing, distribution, and sales and

operational planning; sales support including purchase and lease contract management, sales

commission administration, sales CRM systems, sales proposal creation, and instrument service

contracts; purchasing, fleet, facilities, and customer service. Supported the rapidly growing

market-share, improved operational efficiencies and cost ratios, achieve high fill rates while

controlling inventory, and maintained high customer satisfaction scores

Member of Steering Committee, 401K Committee, and Risk Management Committee

Sysmex Reagents America, Inc.

Senior Director Manufacturing March 2008 – June 2010

Completed the SRA Illinois building project, achieved ISO 9001, ISO 13485, and ISO 14001

certification, and received RINGI Production Approval for over 25 reagents. Improved

operating income and cost per unit every year by improving operational efficiency and reducing

costs. Expanded factory capacity in 2010 by 25% to meet growing product demand.

Sysmex Americas, Inc.

Director ERP Implementation November 2006 - March 2008

Led the Americas BIS Ebisu SAP ERP implementation team to an on-time and on-budget go-live

of SAP in 30 weeks. SAP software was implemented in the accounting, supply chain,

purchasing, customer service, manufacturing, regulatory, and human resources departments

replacing existing legacy systems.

Participated on the Sysmex Corporation’s Global SAP implementation project

Director Service Operations October 2003 - November 2006

Developed business and support infrastructure, including Technical Services back office

functions, needed to enable the launch of SAI’s direct to customer business model. Responsible

for Metrix CRM support, service parts supply chain and inventory management, technical

training, service contracts and invoicing, internal service center, fleet, and development and

reporting of Technical Services’ Key Performance Indicators

Regional Service Manager July 2003 - October 2003

Transitioned the hematology business unit from Roche Diagnostics to Sysmex Americas

John Robert Neal, resume, page 2/2

Roche Diagnostics

Field Service Supervisor February 2002 - July 2003

Technical Trainer of Sysmex Products February 1999 - February 2002

Sysmex Americas, Inc.

Technical Automation Specialist August 1998 - February 1999

Chiron Diagnostics

Senior Field Service Engineer March 1997 - August 1998

Field Service Engineer August 1996 to March 1997

Dade International / Baxter Scientific Products

Senior Field Service Representative March 1993 - August 1996

Field Service Representative April 1990 - March 1993

Education Master of Business Administration May 2009

Loyola University, Chicago, IL

Bachelor of Science Organizational Management December 1999

Tusculum College, Greeneville, TN

Associate of Science Engineering Technology Electronic Engineering June 1987

Tri-Cities State Technical Institute, Blountville, TN

Instructor and Facilitator Certification, Professional Certification April 2001

Langevin Learning Services

Clinical Laboratory Equipment Technology Certificate (C.L.E.T.) May 2001

Purdue University, Indianapolis, IN

Social Responsibility Activities

Boy Scouts of America Northeast Illinois Adult Leadership Recognition Award (2014) for

long term leadership and contributions supporting youth programs; local troop Committee

Member and Treasurer, and local troop assistant leader since 2006

Habitat for Humanity, active volunteer participate since 2009

Wildwood Presbyterian Church, Clerk of Session and Board Member since 2010