Joe Mamone, Sr. Director HR – Business Finance

DHL Express

Developing a Global Community

2

My “Cultural” Journey …..

Italy - Rome Post Tower - BonnSkyline - Toronto

3

Welcome to the Most International Company in the World –

Welcome to DHL Express

Approx. 1,500 Facilities

Approx. 34,000 Service Points

Approx. EUR 14 billion revenue

Approx. 2.6 million customers

Approx. 308 million shipments (all products)

3 Global Hubs & 19 Main Regional Hubs

More than 500 airports served globally

Approx. 38,000 vehicles

More than 250 dedicated aircrafts

More than 220 countries/territories served

Approx. 86,000 employees

MAIL EXPRESSSUPPLY

CHAIN

FORWARDING/

FREIGHT

4DHL Express HR | Abu Dhabi | October 2016

A Journey From Good to Great – A Challenge to Employee Engagement

Challenges for Employee Engagement

DHL transports

first shipping

docs from San

Francisco to

Honolulu

Start of Asia

Pacific

ExpansionStart of

European

Expansion

Deutsche Post

acquires

100% of DHL

Deutsche Post

acquires

100% of Airborne

US Domestic Exit

Re-FOCUS

on core

competency

Realize

performance

targets

All employees

are CIS

certified

1969 1970 20091974 2002/3 2011 20122010

How to create a common culture

during a period of M&As?

How to become the Employer of Choice

in a volatile business environment?

How to manage Employee Engagement Globally?

From Good to Great

238mEBIT in € = 785m 927m 1.1b

5

Our FOCUS Strategy starts with our Motivated People

6

Motivated People – The Global Board displaying Passion!

Ken Allen

Global CEOJoe Joseph

Global CFOCharlie Dobbie

Global COO

John Pearson

Europe CEO

Ken Lee

APEC CEO

Mike Parra

AM CEO

DongMing Wu

China CEO

7

Motivated People – 100,000 Certified International Specialists!

SPEED PASSIONCAN DO RIGHT 1st TIME

8

Motivated People – Recruitment Toolkit

9

Motivated People – Recruitment Toolkit

Passion

10

Motivated People – Recruitment & Development

Recruiting, Onboarding and Developing Motivated People, and Recognizing our

Superstars is key to our achieving our Motivated People Strategy

Onboarding Journey

Recruitment Toolkit

CIS

Career Development

Recognition Toolkit

Development Toolkit

11

Recruitment Toolkit

Interview Guide

(tools for managers)

Recruitment Handbook

(knowledge for managers)

Motivated People – Recruitment Toolkit

The Recruitment Toolkit allows us to attract, identify, and select motivated

people that fit our Insanely Customer Centric culture

Stay Connected Bag

(gift for candidates)

(more info on next slide)

12

Onboarding Journey

Motivated People – Onboarding Journey

The Onboarding Journey ensures that our new hires are brought up to

speed quickly and maintain their engagement from day 1

• Branded welcome package

• Contains contract, code of conduct, & local documentation

• Guides the new hire through the journey

• Introduction to our company, culture, & DNA including the

new DHL Values Card

• Step-by-step guide for manager to lead onboarding

• Guides conversations, process, & actions

• Box of items including welcome message, branded

gifts, CIS information

• Delivered to the employee’s home before they start

Leader’s GuideEmployee Journal

Contract Package DHL in a Box

13

Motivated People - Employee Recognition

Our 7 Pillars of Recognition ensure that recognizing our superstars

of the Express industry is a focus throughout the year

14

Are we an INTERNAL EMPLOYER OF CHOICE?

Employee Engagement

ActiveLeadership

6875 77 79 82 86

6975 77 80 82 84

50

60

70

80

90

2010 2011 2012 2013 2014 2015

Our engagement approach has led to outstanding feedback from our people

via our annual Employee Opinion Survey

EBIT in € = 790m 930m 1.1b 1.1b 1.3b 1.4b

Employee Opinion Survey (EOS) Results: 2010-2015

15

Are we an INTERNAL EMPLOYER OF CHOICE?

Employee Opinion Survey (EOS) Results: 2015

7286

7490

External

Norm1)

Employee Engagement

ActiveLeadership

76 84

Future & Strategy71

86

Communication76 85

Teamwork80 90

Learning &Development

75 88

Customer Centricity & Quality

78 86

Job Fulfillment& Workplace

ContinuousImprovement

6081

Group Responsibility

89

External

Norm1)

Our engagement approach has led to outstanding feedback from our people

via our annual Employee Opinion Survey

1) Composite score from organizations across the IBM global data base

External

Norm N/A

16

Saudi Arabia

UAE

Turkey

Netherlands

France

Spain

Poland

Germany

UK

Belgium

Italy

Austria

Sweden

Latvia

Slovakia

USA

Mexico

Brazil

Jamaica

Barbados

Curaçao

Singapore

Hong Kong

Philippines

Malaysia

Russia

Ethiopia

Ghana

Kenya

Nigeria

South Africa

Uganda

Are we an EXTERNAL EMPLOYER OF CHOICE?

32 Countries 6 Regional

Europe

N AmericaL AmericaAsia PacificAfrica

1 Global Award

MENA

Many additional country awards including ‘Great Place to Work’ won all over the world

In addition, our engagement approach has led to external awards which

further reinforce our image in the market as an Employer of Choice