job search guide - school of informatics and computing - indiana

www.soic.indiana.edu/

career

2013-2014

Job Search Guide

SCHOOL OF

INFORMATICS AND COMPUTING

The School of Informatics and Computing requires all participants in the recruiting program to conduct them-selves professionally and act in good faith regarding the application, interview, and employment offer processes. Participation in the recruiting program is a privilege, revocable without written notification. To gain access to SoIC Careers, carefully review each of the following Career Services policies and professionalism standards.

Representation•Honestyandintegritythroughouttherecruitingand

job search process reflect on my character and on the reputation of the School of Informatics and Computing.

• Imustactinaprofessionalmannerandbecourteousand respectful throughout my job/internship search.

• Imustwearprofessionallyappropriateattiretoall interviews and Career Services functions and could be turned away from events if I do not. I need to check with Career Services if I am unsure what to wear.

• Imustprovideaccurateandhonestinformationonall resumes and other materials provided for the purpose of securing employment, including my SoIC Careers profile.

• IfIfalsifyinformationinaresume,coverletter, application, SoIC Careers profile, or other candidate documentation, my access to SoIC Careers will be limited or revoked, and if I repeat this behavior more than once, I could lose access to all recruiting privileges for the remainder of the semester or year.

Interviews• ImustnotapplyforpositionsforwhichIwouldnot

accept an interview offer.

• Imustacceptordeclineallinterviewofferswithinthewindow of time stated in SoIC Careers.

• ImustarriveontimeorearlytoallinterviewsIobtainthrough the efforts of Career Services, its job posting services, and its other resources. If an emergency prevents me from attending an interview, I must promptly notify both the potential employer and Career Services.

• IfIdonotshowupforascheduledinterview,Imustcontact Career Services within 24 hours and write a letter of apology to the employer, providing a copy to Career Services, so they can submit it on my behalf. If I fail to do either of these things, my access to SoIC Careers will be suspended.

•Missingmorethanoneinterviewwillresultintheimmediate suspension of my SoIC Careers account and will require me to meet with the Director of Career Services to discuss whether my privileges can be reinstated. I will also be required to write a letter of apology to the employer.

Employment Offers• Iamawarethatsomecompaniesconductcriminal

background checks and/or drug screenings and that I must contact Career Services if I have any questions or concerns about this.

•OnceIhaveacceptedanofferofemployment, I must withdraw all pending applications, cancel all scheduled interviews, and cease seeking employ-ment or entertaining other offers of employment.

• IwillnotrenegeonceIhaveacceptedanoffer of employment.

• IfIcontinuetointerviewafteracceptingemployment,Career Services reserves the right to revoke all of my recruiting privileges for at least the remainder of the current academic year.

Communication•Emailistheprimaryandofficialformofcommunica-

tion used by Career Services to notify me of import-ant information regarding job postings, job fairs and events, and other career-related resources. I must check my IU email account regularly to remain informed of all such Career Services activities.

• ImustkeepmyappointmentswithCareerServices.If a conflict arises with respect to a scheduled appointment, I must promptly notify Career Services by canceling my appointment in SoIC Careers.

• ImustprovideCareerServiceswithmyemploymentstatus as requested in surveys or otherwise.

• Iwillacceptresponsibilityformyjobsearch,career,and professional development and will act with ethics and integrity in the job and career search process.

These guidelines are not all-inclusive. They are intend-ed to serve as a framework within which the career planning and recruitment processes should function and as a professional standard to be observed. If you have questions, please contact Career Services.

Expectations for Students Who Participate in Recruiting Activities with the School of Informatics and Computing

Recruiting Expectations .................................................................................................................................. 1

SoIC Careers ............................................................................................................................................................ 4

Career Fair ................................................................................................................................................................ 6

Self-Assessment .................................................................................................................................................. 8

Your Resume ........................................................................................................................................................... 9

Resume Format ............................................................................................................................................ 10

Sample Action Verbs ..................................................................................................................................14

Sample Resumes ..........................................................................................................................................15

Cover Letters .........................................................................................................................................................20

Sample Cover Letters ................................................................................................................................ 22

References .............................................................................................................................................................24

Sample Reference List .............................................................................................................................25

Interviewing .........................................................................................................................................................26

The Offer Process ............................................................................................................................................... 33

The Negotiation Process ................................................................................................................................34

For International Students ...........................................................................................................................35

Contents

4 School of Informatics and Computing Job Search Guide

SoIC Careers is the online job posting system for the School of Informatics and Computing. All of the jobs posted are technology-related and all are posted by employers looking to specifically recruit Indiana University School of Informatics and Computing students.

What can I do with SoIC Careers?•Searchforopenpositionsandapplyforjobsonline.

•Researchemployersandperformgeographicandjob-category specific searches.

•Requestinterviewswithemployersinterviewingon-campus.

•SearchandRSVPforemployer-relatedevents.

•Scheduleappointmentswithcareeradvisors.

How do I get access to SoIC Careers?•EverystudentintheSchoolofInformaticsandComputing,aswellasIUBloomingtonstudentswitha

certified SoIC minor or who have completed at least 6 credits in informatics or computer science courses has an SoIC Careers profile.

•Gotobit.ly/soiccareers to access or create a profile.

•Makesuretokeepyourprofileupdatedwithyourcurrentinformationandcurrentresume.

How do I upload my resume, cover letter, or other document?•FromyourSoICCareershomepage,select“MyDocuments”inthetopmenu.

•Select“AddNew”andbrowseforafile.Labelthedocumentandselectatype(e.g.,resume,coverletter,etc.).

•Onceyourresumeisuploaded,itmustbeapprovedbyamemberoftheSoICCareerServicesstaff.Itwill belistedinthe“PendingDocuments”tabuntilithasbeenapproved,andyouwillreceiveanautomatically generatedemailonceitisapproved.NOTE:Resumesareonlyapprovedbetweenthehoursof8a.m.to5p.m.,MondaythroughFriday.

•Onlythefirstresumeyouuploadrequiresapproval–subsequentversionsofyourresumewillnotneedtogothrough the approval process. You may have up to 10 documents stored in SoIC Careers at any given time.

• Ifyouhavemorethanoneresumeinthesystem,youmustdesignatewhichresumeyouwouldliketobethedefault resume.

How do I search for an open position in SoIC Careers?•FromyourSoICCareershomepage,hoverover“Jobs/Internships”andselect“Jobs/Internships”fromthe

dropdown menu.

•Youwillseeafulllistofalltheon-campusinterviewandnon-on-campusinterviewpositionspostedinthe SoICCareerssystem.Tofilterthislist,youcanselectthe“ShowMe”drop-downmenuandselectfromoptionssuchas“AllInterviews,”“AllJobPostings,”“JobsIQualifyFor,”etc.

SoIC Careers

5School of Informatics and Computing Job Search Guide

•Youcanalsofilterbypositiontypeand/orbydistance.

•Select“MoreOptions”tofilterbyjobfunction,orindustry.

How do I apply for an open position?NOTE:Youmusthaveatleastoneresumeuploadedandapprovedbeforeyouareabletoapplyforany job posting.

•Followtheinstructionsunder“HowdoIsearchforanopenpositioninSoICCareers,”andselectan open position.

• Ifyouqualifyfortheposition,the“Apply”buttonwillbeontherightsideofthepositiondescriptionunder “Wantthisjob?”Click“Apply”andchoosethedocumentsyouwouldliketousetoapply.

NOTE:Someemployershaveapplicationinstructionsinplaceof,orinadditionto,theApplybuttonunder “HowtoApply.”Besuretofollowthoseinstructionscarefully.

• Ifyoudonotqualifyfortheposition,youwillseeinredtext“Youdonotqualifyforthisposition”whenyou searchforopenpositions.Anexplanationforwhyyoudonotqualifymayappearunder“ApplicationStatus” on the right side of the position description.

•YoucanreviewyoursubmittedapplicationsandapplicationstatusundertheApplicationstabonyour homepage.

How do I sign up for an on-campus interview?•Fromthehomepage,select“Interviews”fromthetopmenu.

• IfyouappliedforanOn-CampusInterviewposition,yourinvitationstatuswillbelistedas“Pending” until the employer makes candidate selections.

•OnthefirstdayofPre-selectSignup,yourinvitationstatuswillchangefromPendingtoeither“Invited” or“NotInvited.”

• Ifyouareinvitedtointerview,youcanselectthe“ScheduleInterview”buttontoreviewinterviewtimes and sign up.

How do I RSVP for events?•FromyourSoICCareershomepage,select“Events”fromthetopmenu.

•Selectwhichtypeofeventyouareplanningtoattend:InformationSession,Workshop,etc.

•Youcanselectthespecificeventfromthelistofactiveevents,andclickthenameoftheeventformore information.

•Clickthe“RSVP”buttontoRSVPfortheevent.

How do I schedule an appointment with a career advisor?NOTE:Drop-inadvisingsessionsareavailablethroughoutthesemesterattheCareerServicesOffice. Check the SoIC website for the drop-in advising schedule.

•FromyourSoICCareershomepage,select“ScheduleanAppointment”fromtheright-sidemenu.

•Fromtheoptionsontheleft,selectType,DateRange,Length,Location,Counselor(s),orDaysoftheWeek andclick“CheckAvailability.”

•Chooseanadvisingtimebyclickingthenameofthecareeradvisor.

•Fillintherequiredfields(ifany)andclick“SubmitRequest.”

•Tocancelyourappointment,select“Cancel”underthespecificApprovedAppointment.

•Selectthereasonforthecancellationfromthedrop-downmenuandclick“Submit.”


Career FairCareer fairs are a great way to connect with potential employers. The School of Informatics and Computing hosts two career fairs each academic year – one during the fall semester and one during the spring semester. By attending the career fair, you can learn more about specific companies and organizations, investigate open positions and career possibilities, and discover the skills and qualifications you need to develop to become a more competitive candidate in the future.

What to Expect:•Mostcareerfairsareheldinonelargeroom,withrowsoftablesthatarestaffedbyrepresentativesfrom

participating organizations and decorated with table displays and company swag.

•Studentregistrationtablesareusuallylocatedattheentrancetothecareerfair.Youwillbeaskedtowear a name badge to identify yourself, and there is typically a coat rack for you to stow your belongings.

•Listsofattendingorganizationsandmapsidentifyingtheirlocationsmayalsobeavailable.

•Bepreparedtowaitinlineatcheck-in.Byattendingearlyinthemorning,youaremorelikelytobeable to meet with your desired employer.

•Dependingonthetimeofday,thecareerfairislikelytobenoisyandcrowded.Ifyoulosefocuseasily, try to attend when classes meet or towards the end of the day when traffic has slowed.

How to Prepare:•Research:Reviewthelistoforganizationsthatwillbeattendingthefair.ThisisavailableinSoICCareersand

ontheSoICwebsite.Researchtheemployersthatareofinteresttoyoubyvisitingtheirwebsites.Comepreparedwith questions to ask the representatives.

•Strategize:Prepareastrategyforworkingthefair.Prioritizeemployerswithwhomyouwouldliketospeak,identifythe information that you would like to get from them, and specify the goals you hope to achieve by attending the fair. Don’tspeakwithyourfavoriteemployersfirst–taketimetogetusedtonavigatingthefairbeforeyoutalkwiththem.

•Resumes:Printanadequatesupplyofresumesonqualityresumepaper.Bringatleast15copies.

•Attire:Plantodressinprofessionalbusinessattire–afullsuitorsuitalternative.Jeans,sweatpants,leggings,tennis shoes, flip flops, and other casual attire are not appropriate and will not be allowed in.

•Practice:Practiceansweringsomegeneralinterviewquestionsandpreparequestionsthatyouwouldliketo ask the employers based on your research and your current career goals.

At the Fair:•Employersrespondpositivelytoadirectapproach:makeeyecontact,offerafirmhandshake,andtellthem

what you are looking for, including two or three possible interest areas.

•Prioritizeyourtimetomeetwithalloftheemployersonyourlist.Besuretogiveyourresumetoeachemployer, but don’t get frustrated if you are directed to apply on the company website. This is becoming standard procedure in hiring practices.

• Ifyouareinterestedininterviewingwithanemployer,askiftheyareconductingnext-dayinterviewsorwill be participating in on-campus interviews during the fall.

•Knowyourscheduleforthenextdayincasetheemployerasksyoutoparticipateinnext-dayinterviews.

•Writedowninformationonthebackofbusinesscardstoreferenceinyourthankyounotestoemployers. Don’tbeshyaboutaskingforabusinesscard–employerswillnotnecessarilyvolunteertogivethemout.


After the Fair:•Writeathankyounote/emailandsenditthenextdaytotheaddressontheemployer’scard.Besuretothank

the employer for his or her time and restate your interest in and qualifications for the position.

• Iftheemployerindicatedthattheywouldbehostingnext-dayinterviews,makesureyouhaveyourphonewithyouthateveningorthenextdayandcheckyourvoicemailpromptly.Returnallcallsimmediately.

•Followup!Withinoneweekofthefair,makecontactwiththerepresentativesyouspoketo,unlessyouhavealreadydiscussedanalternativearrangement,likeaninterview.Employersmayleavethefairwithhundreds ofresumes,andlessthan5%ofstudentsfollowupafterthefair.Thissimplestepcangiveyouasignificant advantage.

•BesuretoapplyforopenpositionsviaSoICCareers.Ifemployersareholdingon-campusinterviewsduringthesemester, applying through SoIC Careers is the first step in the interview process. You must remember to apply by the resume submission deadline. Some deadlines will be the day of the fair.

Questions to Ask:Youwillhaveabriefamountoftimetoasktherepresentativesquestionsabouttheposition.Besuretointroduceyourself before jumping into your questions and thank them at the end of the conversation. Do not ask questions that could be easily answered by the company’s website.

Samplequestionsinclude:

• (Afteryoudescribeyouracademicandworkexperience)Whataretypicalentry-levelpositionsforsomeonewithmymajor,skills,andexperience?

•Whattypeofpreviousworkexperiencedoyoulookforincandidates?

•Doyouhaveaformalinternshipprogram?

•Whatskillsdoyoulookforincandidates?

•Whatisthebestwaytoapplytoyourorganization,andhowlongdoesthehiringprocessusuallytake?

•Willyoubeoncampustointerview?

•Whatqualitiesdoyouthinkmakeyourcompanystandoutfromthecompetition?

Questions You May Be Asked:Besuretoprepareresponsestotypicalinterviewquestions:

•Whatkindofpositionareyoulookingfor?

•Whenareyouavailabletobeginworking?

•Areyouinterestedinfull-timeorinternshipopportunities?

•Whyareyouinterestedinworkinginthefieldyoudescribed?


Self-AssessmentBefore beginning your job search, you need to assess your work interests, skills, and values in order to discover which career options may be a best fit for you. Interests are what you enjoy doing; values are what matters most to you; and skills are what you are good at. Once you assess your interests, values, and skills, you will have a greater understanding of the industries, organizations, or job opportunities you will enjoy.

Consider the Following Questions:Interests•Whatdoyoulovetodo?

•Whathaveyoulikedandnotlikedthroughoutyourworkactivities?

•Whatdidyoudreamofbeingwhenyouwere10?

•Whataresometopicsyoufeelverystronglyabout?

Values•Whatkindoflifestyleareyouseeking?

•Whatkindofworkenvironmentdoyouprefer?

•Whatcharacteristicsdoyouvalueinyourcareer?Forexample:

- Advancement:Opportunitiesforadvancementandpromotion.

- Challenge:Solvingdifficult,butinterestingproblems.

- Creativity:Creatingnewideas,objects,orprograms.

- Enjoyment:Ahighlevelofpersonalsatisfactionwithmywork.

- Expertise:Iwanttobecomeasubject-levelexpertinmyfield.

- Family/PersonalLife:Abalancebetweenpersonaltimeandwork.

- JobStability:Iwantareasonableassuranceoflong-termemployment.

-SocialService:Doingworkthatbenefitssociety.

Skills•Whatareyourgreatestskills?

•Whichskillsdoyouliketouse?

• Inwhattasksdoyouexcel,andinwhattasksdoyoustruggle?

Self-assessment is a long-term project, one that most people will return to again and again over the course of their professionalcareers.Asyougainworkexperienceandyourskillsgrow,yourinterestsandvaluesarelikelytoshiftand evolve as well. If you want help assessing your skills, interests, or values, schedule an appointment with a career advisor.


Your ResumeA well-prepared resume and cover letter are essential to getting a job interview, as is a concise presentation of your abilities, accomplishments, and future capabilities. For a U.S. job search, your resume and cover letter must conform to basic, generally accepted standards. The U.S. resume is succinct, including only information that is relevant to an employer’s needs. In comparison, an international resume is often a curriculum vita, a much longer and more detailed synopsis of your academic and professional history.

Generally speaking, there are major differences between U.S. resumes and resume formats from other countries. These differences do not apply to all countries and do not attempt to account for individual differences.

Resume Format and AppearanceYour resume should be organized chronologically, with the most recent job history information first. This format emphasizes job titles and organizations, and describes in detail the accomplishments and responsibilities associated with each position.

There is no one correct resume layout to use. The best resume is one that clearly and effectively communicates yourexperience,skills,achievements,andfuturepotential.Generally,yourresumeshouldbeattractiveandeasytoread:useconsistentfont,spacing,andformattingwithabalanceofwhitespace.Aresumewithoutwhitespacecan appear cluttered and chaotic, but a resume with too much white space gives the impression that you have run outofthingstoaddorsay.Abalanceofwhitespaceisreaderfriendly,asitallowsthereadertomaintainfocusortake notes on the resume, if needed.

Resumesshouldbefreeofspelling,grammatical,andtypographicalerrors.Besuretohaveseveralpeople reviewyourresumeforerrorsandomissions.Whenyouprintyourresume,chooseaneutral-toned(whiteorivory) letter-sized(8.5"x11")paperthatisheavierthanstandardprinterpaper.Coverlettersandreferencelistsshouldbe printed on the same type of paper as your resume.

Resume LengthAresumeshouldbeasinglepage.U.S.employersgenerallyexpectonepagepertenyearsofrelatedexperienceordegreeearned.Graduatestudentsorindividualswithextensivefull-timeworkexperiencemayhavetwopages,butthesecondpagemustbefull(i.e.,nohalfpages).

U.S. Resume International Resume

Concise, attractive marketing tool - summarizes jobs, skills, accomplishments, and academic background relevant to employment objective.

Chronologically details academic and formal workexperience.

Onetotwopagesmaximum. Sometimes two or more pages.

Does not include age, marital status, race, or religion. Sometimes includes age, marital status, race, and/or religion.

Mayormaynotincludecompletionofmilitaryservicedepending upon whether it is relevant or makes the person a stronger candidate.

Sometimes includes completion of military service.


Resume FormatFollow this step-by-step guide to create a draft of your resume.

Common SectionsSeveral sections of information should be included onyourresume:

•ContactInformation

•Education

•Experience

•TechnicalSkills

Optionalsectionsorsubsectionsinclude:

•Objective

•RelevantProjectsorRelatedCoursework

•StudentorVolunteerActivities/Clubs/Organizations

•HonorsorAwards

•Publications,Presentations,orPatents

•LanguageProficiencies

Asidefromcontactinformation,personalinformationisusuallyexcludedfromresumes.Therefore,informationthatshouldNOTbeaddedtoaresumeincludes:

•Aphotograph

•Maritalstatus

•Residencystatus

•Dateofbirth

•Socialsecuritynumber

•Nationalorigin

•Salaryexpectations

•Referencelist(referencelistsare aseparatedocument)

Contact InformationTheheadingcanbesetupinavarietyofways,butyournameshouldbethelargesttextonyourresume.Your contactinformationmustbereadableandconsistentacrossalljob-searchdocuments(resume,coverletter, referencelist).

Theheadingshouldincludeyour:

•Fullname

•Address

•City,state,zipcode

•Telephonenumber

•Emailaddress

Optionalinformationincludesyourwebsite,yourLinkedInpage,oryourTwitterhandle.Thisinformationshould beincludedONLYiftheyreflectyourprofessionalambitions.Personalwebsiteswithunprofessionalcontent (e.g.,Facebook)shouldnotbereferencedandmayneedtoberemovedentirely.

Example:

JOHN MATICS 500 Technology Avenue, Bloomington, IN 47406

[email protected] | (812) 855-5555


ObjectiveObjectivestatementsarenottypicallyrecommended,buttheycanbeusedtoinformemployersofyourcareer aspirations. These statements should be tailored to each employer and each position, and they should be focused onwhatyoucanoffertheemployer,notonwhatyouwanttheemployertoofferyou.Additionally,anobjectivestatementcanbeconsideredthethesisstatementofyourresume–anyskillsyouoffershouldbesupportedbytherestoftheresume.Thebest(andperhapsonly)timetoincludeanobjectiveiswhenyouareattendingacareerfair.

Examples:

•Toogeneral:“Togainexperienceinthefieldofinformatics.”

•Unspecifictoposition:“Seekingafull-timepositioninatechnology-focusedbusinessenvironment.”

•Specificandemployerfocused:“Seekingafull-timeweb-developerpositionutilizingprovenskillswithHTML,JavaScript,databaseimplementation,andcontentdevelopment.”

EducationEducationalexperiencesshouldbelistednearthetopofyourresume,andyoushouldalwayslistyourmostrecenteducationfirst.Highschoolinformationshouldnotbeincludedunlessitisyouronlyconnectiontoaplaceyouhope to return to or you graduated from a prestigious or specialized school.

Educationinformationshouldinclude:

Examples:

EDUCATION Indiana University, Bloomington, IN May 2015 Bachelor of Science in Informatics Cognate: Business Minor: Small Business Management & Entrepreneurship Cumulative GPA: 3.32/4.0, Major GPA: 3.89/4.0

EDUCATIONIndiana University, Bloomington, IN May 2014Master of Science in InformaticsCumulative GPA: 3.97/4.0

University of Hong Kong, Pokfulam, Hong Kong May 2012Bachelor of Science in Computer EngineeringCumulative GPA: 3.85/4.0

•Fullnameoftheschool,college,oruniversity

•City,state,orcountry

•Dateofgraduation(eitherpastoranticipated)

•Degree(writteninfull)

•Majorandcognateorspecialization,and/orminor

•GPAandacademichonors(YourcumulativeGPAshouldbelistedifitisabovea3.0.YourmajorGPAshould be listed if it is significantly higher than the cumulative, but it should be specified as the major GPAsoasnottomisleademployers.)


ExperienceIn this section, include full-time work, summer jobs, internships, co-ops, or volunteer opportunities that are relevanttothepositionyouareseekingorthathighlighttransferableskills.Experienceinformationshouldinclude:

•Placeofemployment

•Titleofposition

•Locationofcompany(cityandstateorcountry)

•Datesofemployment,includingmonthandyearorseason

•Responsibilities,qualifications,andaccomplishments

Donotincludereasonsforleaving,salaryhistory,exaggerationsofresponsibilities,namesorphonenumbersofsupervisors, or jobs you plan to hold in the future.

The responsibilities and qualifications should allow readers of your resume to get an idea of what your work entailed and what you accomplished in that position. This information should be presented in bullet points, each beginningwithastrongactionverb.Quantifyand/orqualifywhenyoucan.

Bullet PointsBulletpointsshouldbeformattedassuch:ActionVerb+Skill/Duty+Accomplishment

•Actionverb:“Developed…”

•Actionverb+skill/duty:“DevelopedCompanyA’sfirstwebsiteusingJavaandHTML…”

•Actionverb+skill/duty+accomplishment:“DevelopedCompanyA’sfirstwebsiteusingJavaandHTML, generatingapproximately10,000potentialcustomerhitsweekly.”

Additional TipsYoushouldprovideaframeofreferenceforemployersifthecompanyisnotwidelyknown.Forexample:

• “OneofthetopfiveresearchinstitutionsinIndia”

•“A$10millionmarketingfirm”

•“SecondlargesttechnologymanufacturerinEurope”

Ifyouareaninternationalstudent,writebulletpointsthatdemonstratethatyourEnglishandcommunicationskillsareuptotheemployer’sstandardsandexpectations:

• “TranslatedwrittenandspokenEnglishonadailybasisfortwoyears”

•“Tutoredinternationalstudentsinreading,writing,andspeakingEnglish”

Example:

EXPERIENCELeo R. Dowling International Center, Bloomington, IN September 2012-May 2013International Services Assistant• Ledguidedcampustourstointernationalvisitorsinorderassistwithadmissionand

recruitment processes.• TranslatedcoursedocumentsforChineseinternationalstudentstoimprovecommunication betweenstudentandfaculty.

• DevelopedandimplementedCulturalCoffeeHourstohighlightandencouragecross-cultural understanding among 45 different international student groups.


Technical SkillsEmployersrecruitingfromtheSchoolofInformaticsandComputingwanttoquicklyseethetechnicalskillsinwhichyouareproficient.Therefore,youshouldseparatetheseskillsintocategories(e.g.,languages,platforms,databases,etc.)andthenlistthespecificskillinorderofproficiency.

These skills can also include fluency in foreign languages, lab skills, or other areas of competence that are related to the job.

Example:

TECHNICAL SKILLSLanguages: Java, Scheme, C/C++, Python, Visual BasicPlatforms:UNIX,MicrosoftWindows,MacOS,LinuxDatabases:SQL,MicrosoftAccess,Oracle,FoxProWeb development:JavaScript,ColdFusion,HTML,XMLMiscellaneous:MicrosoftExcel,AdobePhotoshop,AdobeInDesign

Additional SectionsRelated Coursework or ProjectsArelatedcourseworkorprojectssectionisappropriateiftheprojectsandresearchyouhavecompletedare indicationsofyourknowledgeandpreparationforthejobyouareseeking.Relatedcourseworkcanbeincludedundertheeducationsectionandshouldbelimitedtothetitlesofsixtoeighthigher-levelcourses.Forexample, informatics undergrads can list and describe their capstone project in a few short phrases. Classes are often listed forthosewhohavenothadmuchworkexperience,anditshouldbeconsideredoptionaland/orunnecessaryif youhavesignificantexperienceinyourfield.

Student Leadership or Volunteer Activities/Clubs/OrganizationsEmployersliketoseethatyouareawell-roundedstudent,withactivitiesandinterestsoutsideofyouracademiccoursework. These activities include professional, educational, or organizational involvement, as well as accompany-ing leadership positions, and they are an indication of your leadership, team-oriented, and organizational skills.

Resume Do’s and Don’tsDo•Useexperiencebulletpointstofocusonyouraccomplishments,usingactionverbstoclearlyindicatetheskills

you’ve used and acquired.

•Quantifyanddescribeoutcomesandaccomplishments(e.g.,“Createdmarketingcampaignthatincreasedclubmembershipby25%”)

•Listexperiencesinreversechronologicalorder.

•Usearelatedprojectssectiontohelpemployersunderstandyourprojectexperience–theworldofwork is all about projects.

•Keepyourresumebriefenoughtofitononepage.Gradstudentsmaygobeyondonoccasion.

• Includeatechnologyskillssection.

•Printyourresumeonhighqualitybondpaperifyou’llbeprovidingtheemployerwithahardcopy.

•Haveotherslookoveryourresumeforcontentandgrammar.

•Beclearandconcise–employersonlylookatresumesforanaverageofeightseconds.


Don’t•Putanythingbesidesthetruthinyourresume–embellishingoroutrightfalsifyinginformationwillnever

benefit you.

•Usearesumetemplate–theyareveryrestrictiveandemployerscanspotthemeasily,givingtheimpression that you didn’t care enough to put more work into your resume.

• Includehighschoolinvolvement.Ifyoudonothaveenoughactivitiesnow,getinvolved!

•Usethesameverbrepeatedlyinmultiplebulletpoints.

• Includepersonalpronouns(e.g.,I,me,we).

• Includepersonalinformation,physicalcharacteristics,orphotographsonyourresume.

• Include“Referencesavailableuponrequest”onyourresume.Employerswillaskforreferencesifthey want them.

Visa StatusDeciding whether to share your visa status and need for sponsorship on your resume is a personal decision. However,youmaychoosetowaituntiltheinterviewstagetodiscloseyourstatus,simplybecausethatgivestheemployer an opportunity to review your credentials without considering sponsorship requirements—and it may be that they are willing to sponsor you after learning more about you and your abilities.

Sample Action VerbsUse action words to begin the bullet points that describe your experience and accomplishments. Here are some actions words to use:

accelerated

accommodated

accomplished

accounted for

achieved

acquainted

acquired

adapted

added

adjusted

addressed

administered

advertised

advocated

aided

analyzed

anticipated

applied

appraised

approved

assembled

assisted

assessed

attained

audited

budgeted

calculated

centralized

changed

collaborated

composed

condensed

conducted

constructed

contracted

converted

coordinated

created

cultivated

demonstrated

decided

defined

delegated

demonstrated

designed

developed

drafted

earned

edited

eliminated

employed

enforced

ensured

established

evaluated

executed

expanded

explained

forecasted

formed

founded

generated

guided

hired

implemented

improved

informed

insured

interpreted

interviewed

launched

maintained

managed

marketed

minimized

motivated

negotiated

obtained

operated

organized

originated

oversaw

performed

persuaded

planned

prepared

presented

prevented

produced

programmed

promoted

provided

publicized

published

received

recruited

reorganized

reported

researched

resolved

reviewed

revised

served

selected

separated

set up

simplified

solved

streamlined

studied

surveyed

staffed

supervised

taught

tested

trained

updated

upgraded

utilized

used


Sample Resume 1JOHN MATICS

500 Tech Avenue, Bloomington, IN 47408 [email protected] | (812) 555-5555

EDUCATION

Indiana University, Bloomington, IN May 2014 Bachelor of Science in Informatics Minors: Business, Small Business Management & Entrepreneurship Cumulative GPA: 3.81/4.00

WORK EXPERIENCE

John Deere, Moline, IL Summer 2013 Systems Analyst Intern

Acquired navigational and functional overview of SAP and its capabilities. Developed SAP solution from conceptualization to full production utilizing ABAP programming. Increased awareness of Access and Visual Basic through the analysis and development of a user-friendly tool

aiding in the data migration process from legacy system to SAP. Gained insight into roles of a business and technical analyst through hands-on experience. Enhanced time management skills by both creating and adhering to timeline for project completion.

Eli Lilly and Company, Indianapolis, IN Summer 2012 Information Technology Intern

Gathered and documented requirements and technical specifications for development of an internal SharePoint collaboration and knowledge management site which supports Lilly’s Supply Chain Management governance processes.

Developed site that allowed Lilly to save over $10,000 annually in maintenance and service costs. Selected as one of only nine IT interns nationwide.

University Information Technology Services, Indiana University, Bloomington, IN September 2011 – May 2012 Computer Consultant

Acquired communication skills by helping over 1900 students, faculty, and staff both on the phone and in person. Tracked university network problems and solved a wide range of computer-based problems. Collaborated with a team of consultants to answer the more difficult questions. Built technical knowledge by troubleshooting problems spanning across different operating systems, various types

of software, and miscellaneous hardware issues.

TECHNICAL SKILLS

Languages: Java, Visual Basic, Scheme, C/C++ Platforms: UNIX, Microsoft Windows, Mac-OS, DOS Databases: Structured Query Language, Microsoft Access, FoxPro, Oracle Web development: Front page, Java Script, Cold Fusion, HTML, XML Miscellaneous: SharePoint, SharePoint Designer, InfoPath, Microsoft Excel, Adobe Photoshop, Visio, ArgoUML, Xcode LEADERSHIP EXPERIENCE

Informatics and Computing Student Association, Bloomington, IN September 2012 – May 2013 Vice President

Successfully planned and executed major events as well as requested and received a $2000 sponsorship for ICSA. Co-led executive meetings and co-planned the strategic development and goals of the association.

Accenture Case Competition, Bloomington, IN March 2013 Collaborated with a team of two others to provide a 35-minute presentation on a CRM model. Worked approximately 12 hours in two days conducting research to present a specific business solution.

Undergraduate Instructor, I101: Introduction to Informatics, Bloomington, IN Spring 2013 Assisted in laboratories and office hours with the teaching of material and helped students struggling with

the material.

Peer Tutor, K201: The Computer in Business, IU Bloomington, IN Spring 2012 Increased problem-solving abilities by developing examples and answering questions that reinforce teaching

of Microsoft Access and Excel.


Sample Resume 2JANE SMITH

000-‐000-‐0000 [email protected] www.student.com 111 Student Avenue Bloomington, IN 47408

EDUCATION Indiana University -‐ Bloomington, Indiana Bachelor of Science in Informatics May 2014 Cognate: Human-‐Centered Computing, Minor: Telecommunications Cumulative GPA: 3.96/4.0 Honors and Awards o Selected as a direct admit student to the School of Informatics and Computing based on excellent academic achievements, strong leadership skills in high school, and a high interest in the Informatics degree track o Received a John Deere Scholarship based on academic excellence in an underrepresented group pursuing an Informatics major

PROFESSIONAL EXPERIENCE School of Informatics and Computing Career Services Student Assistant August 2012 -‐ Present o Upgraded the paper Career Fair employer evaluation to an iPad-‐specialized web application Office of First Year Experience Programs -‐ New Student Orientation -‐ Bloomington, Indiana Student Coordinator October 2011 – August 2012 o Assisted with the selection, supervision, training, and evaluation of 30 peer Orientation Leaders o Designed the 2011 Orientation Team recruitment campaign including brand development in print, web, and new media o Executed and oversaw Orientation program components including New Student Welcome for 2200 students in 15 sessions, Family programming for 2800 family members in 14 sessions, and evening student activities o Integrated a blog communication platform for the Orientation Leader training class in order to streamline the delivery of course information, job training, and daily placement schedules Orientation Leader April 2011 – July 2011 o Assisted in the implementation of 40 Freshman and 5 Transfer New Student Orientation programs by facilitating small group discussions about transitional topics and student life and presenting to groups of 200 students about resources and opportunities University Information Technology Services (UITS) -‐ Bloomington, Indiana User Support and Communication Assistant November 2010 – May 2011 o Created student-‐focused communication plans for UITS Support Service areas and generated excitement about UITS activities, specifically the IT Ambassador Club, through postings on Oncourse project pages, Facebook, and other electronic media Perfective Web Designs -‐ Flora, Indiana Website Designer and Developer June 2006 – Present o Served as the project lead for the design and development of 15 custom websites for small businesses and organizations, 5 of which utilize the WordPress content-‐management platform, using a combination of graphic design, HTML, CSS, and jQuery skills

STUDENT ACTIVITIES & LEADERSHIP EXPERIENCE School of Informatics and Computing Student Ambassador, Students & Technology in Academia, Research & Service (STARS) Team Leader Fall 2010 -‐ Present o Represent and promote the School of Informatics and Computing by meeting one-‐on-‐one with prospective students, staffing a Sneak Peak day for potential students and their families, and serving as a student blogger, all in order to offer a current student’s perspective as an Informatics major and foster a sense of community among the School o Serve as a STARS Team Leader with the mission of recruiting and retaining women and underrepresented groups in computing disciplines by implementing programs related to mentoring, professional and leadership development, and civic engagement Informatics and Computing Student Association (ICSA) Vice President of Technology & Communication Fall 2010 -‐ Present o Administer the technological advancements of ICSA including maintaining the organization’s website, managing all social media outlets, planning two school-‐wide Game Day events, and overseeing and advising 4 peer directors University Information Technology Services (UITS) Student IT Ambassadors President Fall 2010 – Spring 2012 o Lead initiatives on campus to raise student awareness of the tools and services UITS provides by assisting in the planning and implementation of promotional events and offering productive feedback on these efforts

TECHNICAL SKILLS Platforms: Microsoft Windows, Mac OS X, UNIX Web Development: HTML, CSS, jQuery, XML, WordPress, Adobe Dreamweaver Creative: Adobe Photoshop, Adobe Flash, Adobe Illustrator, Prezi Languages: Python


Sample Resume 3

HICKSSTEPHENCHARLES

user experience mercenaryinteract ion design vigi lante

+1 (123) 456-7890 [email protected] www.myportfol io .com

EDUCATION

B.A. in JournalismMinors in Human-Centered Computing and InformaticsINDIANA UNIVERSITY, BLOOMINGTON, IN

M.S. in Human-Computer Interaction/DesignINDIANA UNIVERSITY, BLOOMINGTON, IN

2008-2012

2012-2014 (EXPECTED)

OBJECTIVEI fight for the user.

EXPERIENCE

Associate InstructorIU School of Informatics

Bloomington, IN

Assist students in the design and critique of their personal resumes

Provide career advice, interview preparation, and job search resources to students looking for internships or full time employment

Part of the HCI/D Connect team, a group of interaction design students responsible for the planning and execution of the HCI/D Connect career fair

AUGUST 2012 - PRESENT

Research AssistantIU School of Informatics

Bloomington, IN

Designing an interactive timeline as a community outreach experience for the current research agenda on amateur creativity and multimedia

AUGUST 2012 - PRESENT

Associate InstructorH.S. Journalism Institute

Bloomington, IN

SUMMER 2011 AND 2012

Assisted in a three-week summer journalism program for high school students

Taught core concepts and skills of multimedia and online journalism, including Final Cut Pro and Wordpress

Lab AssistantIU School of Journalism

Bloomington, IN

AUGUST 2009 - AUGUST 2012

Maintained and distributed audio/video equipment to School of Journalism students, including digital SLRs, HD video cameras, and sound recorders

Assisted students in their design and multimedia projects

VideographerSchulte StorageBloomington, IN

OCTOBER 2010 - DECEMBER 2010

Shot and edited a twenty minute public relations video detailing a tour of the company’s manufacturing plant in Bloomington, IN

SOFTWARE

AFFILIATIONS

METHODS/SKILLS

Prototyping Tools

BalsamiqAxure

Operating Systems

Mac OSXLinuxUnix/FreeBSD

Windows

Office ToolsMS Office

Adobe Production Suite

After Effects

InDesign

Premiere

Audition

Photoshop

Adobe Creative SuiteInDesign

Illustrator

Flash

Photoshop

Dreamweaver

Society for News Design

User Research

Delta Kappa Epsilon

Sketching/Ideation

Ernie Pyle Scholars

Prototyping

Krane Scholars

WireframingUsability Testing


Sample Resume 4

Sushama Patel 1000 E. Informatics Lane, Bloomington, IN 47406

Email: [email protected] ▪ Cell: 812-555-5555 ▪ Twitter: @sushama

OBJECTIVE Seeking a full-time position the field of computer science research that utilizes my skills in the areas of information retrieval, data mining, search and ranking, distributed and cloud computing, social networks, web development, which will allow me to contribute effectively toward the growth of an organization.

EDUCATION Indiana University, Bloomington, IN, United States May 2014 Master of Science in Computer Science GPA 3.84/4.00

Bangalore University, Bangalore, India May 2008 Bachelor of Engineering in Information Technology Percentage: 78% (stood 1st in third and final year of engineering)

KEY COURSES Computer Networks, Advanced Database Management Systems, Human Computer Interface, Data Mining, Advanced Database Management Systems, Distributed and Cloud Computing, Cryptography

PROFESSIONAL EXPERIENCE Wipro Limited, Bangalore, India July 2008 – August 2012 Project Leader, Over 4 years of programming and consulting experience in finance, automotive, and retail domains.

Bracdale, Bangalore, India June 2007 – June 2008 Project Intern, Developed “Online Time Management System” as a web application developer.

TECHNICAL SKILLS Languages: Java, XML, PHP, ASP.NET, C#, CSS, HTML, DHTML, Java Script, C++, ASP, AJAX, VB, SQL, COBOL, JCL,

CICS, REXX Databases: MYSQL, DB2, SQL Server, Oracle, Microsoft Access, IMS/DB Platforms: Microsoft Windows, OS/390, Unix and DOS Tools & Utilities: Dreamweaver, Eclipse, Wamp, Visual Studio, Microsoft Office, Rational Rose Other: RDF, Semantic Web, Jena, Apache Axis2, Web services

CERTIFICATION DB2 Universal Database V8.1 Fundamentals certification (IBM Certified Database Associate)

ACADEMIC PROJECTS Researched in semantic web to provide schema-guided interface for users to express more complicated queries that span

multiple layers of structures in the RDF data. This interface would display schema on demand, allow users to dynamically create filters on concepts and properties in a discreet manner, and translate the queries into SPARQL queries in the backend for evaluation. [Semantic Web, RDF, SPARQL]

Developed a ray tracing web service and user-distributed computing to speed up the response time of ray tracing. Built a graphics rendering web service using parallel computing resources, exposed using Web services and carried out a performance analysis on the system. [Java, Apache Axis2, WSDL]

Developed online DVD rental system to allow clients to rent DVDs, with an admin component developed to manage movies, cast, and approve or reject DVDs. [PHP, JavaScript, AJAX, SQL, MYSQL]

Implemented public trace route servers, Wiretap-Network protocol analyzer, reliable UDP (provide reliability, congestion control, flow control over UDP) [C, C++, Linux]

Implemented the HITS algorithm and designed the data set, experimented with the convergence factor and the relationship between the size of the data set and the convergence factor [C++, Linux]


S. Patel – page 2 EMPLOYMENT PROJECTS Sea’s Home (Merchandize and Logistic [M&L] applications) June 2011 – August 2012 Project Lead for Wipro Ltd., Bangalore, India

Sea’s Home is one of the largest privately owned mainline department store companies with more than 250 fashion stores. Recruited and built a team of 12 individuals for knowledge transfer and production support process of Sea’s Home’s M&L

applications (total of 34 applications). Accomplished complete knowledge from new client (Sea’s Home) in 3 months by implementing KARP (knowledge

acquisition and retention process) rigorously and prepared dossiers for future reference. Tracked all problems in Sea’s Home’s M&L area and troubleshoot a wide range of application related problems Managed a team which was located at multiple locations.

General Motors Financials September 2010 – June 2011 Onsite Coordinator for Wipro Ltd., Detroit, MI, US

Involved in historical financial, logical and physical separation of the wholesale application. Played a major role in data separation by developing new tools, data migration, and building a new environment for General

Motors financials which involved setting complete batch job cycle, programs, online CICS screens, libraries and creation of schedules.

Adhered to SOX compliance for finance related documents. Shipping Company January 2010 – August 2010 Onsite Coordinator for Wipro Ltd., Portland, ME, US

Worked together with clients in all phases of the project’s system development life-cycle. Analyzed the system to determine impacted programs for “Due Date” and “Ship Date” changes. Identified the modification in code, implemented code change and tested those changes. Utilized team collaboration skills to build the international team of onsite and offshore team members.

General Motors (US Imports) July 2008 – December 2009 Sr. Programmer Analyst at Wipro Ltd., Bangalore, India

Played a major role in developing a new system PAPS (Pre-Arrival Processing System) – for customs clearance process for productive parts across US-Canadian border. PAPS is a harmony of web and legacy systems, with a thin user-friendly web application that can be accessed globally and a robust mainframe backend.

Involved in a reengineering project. Developed REXX tools to analyze programs and databases. The tools were used to extract data from the source code and generate excel sheets which were later used to application analysis.

Developed logic and code to facilitate the communication process between Java frontend and mainframe backend. Used middleware IMS connect for IMSDB (information management database) and stored procedures for DB2 relational databases.

Developed tools to synchronize data between hierarchical and relational database.

Bracdale (Online Time Tracking System) June 2007 – June 2008 Project Intern at Bracdale, Bangalore, India

Developed web-based system using ASP, JavaScripts, SQL Server to calculate project costs and ensure accurate customer billing by tracking employee time and expense.

Developed tools to generate various dynamic reports such as monthly timesheets, variance reports, invoice generation.

HONORS AND AWARDS VOILA award for the development of PAPS (Pre-Arrival Processing Systems) Achievement Award proposed by Senior Client Manager for efforts in wholesale project at onsite Ranked 1st in Third and Final year of Engineering Ranked 15th at State Board in Secondary School Certificate examination

EXTRACURRICULAR ACTIVITIES Conducted training sessions in DB2 and COBOL for 40 colleagues Coached C and C++ programming languages at training institute KAROX, Pune, India Member of SYNERGY Team at Wipro Ltd. to encourage workplace camaraderie


Cover LettersA cover letter (also known as a letter of application) is a formal letter of introduction that accompanies a resume when you are applying for a job. A cover letter should always be sent with a resume unless an employer instructs otherwise, as it is an opportunity for you to send a personalized message to the employer that communicates your interest in the position and describes what you are able to contribute to the company. A letter of inquiry is similar to a cover letter, but rather than responding to a job posting, a letter of inquiry is written to ask about possible job opportunities or to request general information about a company. A resume is also sent with a letter of inquiry. Both letters should be modeled after standard business letter format.

Cover Letter ContentHeadingBesuretoincludeyourcontactinformationatthetopoftheresume.Yourcontactinformationshouldmatchthecontact information heading on your resume and list of references, in order to maintain the stylistic impression that those documents can make.

Theinformationmustinclude:

•Yourreturnaddress

•Thecurrentdate

•Theemployer’saddress

•Asalutationtoaspecificindividual(If you do not know a specific individual, do research to find out who that person

mightbe.DONOTaddresstheletterto“DearSirorMadam.”)

Example:

May 22, 2013

Ms. Rachel RecruiterRecruiting CoordinatorCompany Awesome1000 Indianapolis AvenueIndianapolis, IN 46201

Dear Ms. Recruiter:

JOHN MATICS 500 Tech Avenue, Bloomington, IN 47408

[email protected] | (812) 555-5555 EDUCATION

Indiana University, Bloomington, IN May 2014 Bachelor of Science in Informatics Minors: Business, Small Business Management & Entrepreneurship Cumulative GPA: 3.81/4.00

WORK EXPERIENCE

John Deere, Moline, IL Summer 2013 Systems Analyst Intern

Acquired navigational and functional overview of SAP and its capabilities. Developed SAP solution from conceptualization to full production utilizing ABAP programming. Increased awareness of Access and Visual Basic through the analysis and development of a user-friendly tool

aiding in the data migration process from legacy system to SAP. Gained insight into roles of a business and technical analyst through hands-on experience. Enhanced time management skills by both creating and adhering to timeline for project completion.

Eli Lilly and Company, Indianapolis, IN Summer 2012 Information Technology Intern

Gathered and documented requirements and technical specifications for development of an internal SharePoint collaboration and knowledge management site which supports Lilly’s Supply Chain Management governance processes.

Developed site that allowed Lilly to save over $10,000 annually in maintenance and service costs. Selected as one of only nine IT interns nationwide.

University Information Technology Services, Indiana University, Bloomington, IN September 2011 – May 2012 Computer Consultant

Acquired communication skills by helping over 1900 students, faculty, and staff both on the phone and in person. Tracked university network problems and solved a wide range of computer-based problems. Collaborated with a team of consultants to answer the more difficult questions. Built technical knowledge by troubleshooting problems spanning across different operating systems, various types

of software, and miscellaneous hardware issues.

TECHNICAL SKILLS

Languages: Java, Visual Basic, Scheme, C/C++ Platforms: UNIX, Microsoft Windows, Mac-OS, DOS Databases: Structured Query Language, Microsoft Access, FoxPro, Oracle Web development: Front page, Java Script, Cold Fusion, HTML, XML Miscellaneous: SharePoint, SharePoint Designer, InfoPath, Microsoft Excel, Adobe Photoshop, Visio, ArgoUML, Xcode LEADERSHIP EXPERIENCE

Informatics and Computing Student Association, Bloomington, IN September 2012 – May 2013 Vice President

Successfully planned and executed major events as well as requested and received a $2000 sponsorship for ICSA. Co-led executive meetings and co-planned the strategic development and goals of the association.

Accenture Case Competition, Bloomington, IN March 2013 Collaborated with a team of two others to provide a 35-minute presentation on a CRM model. Worked approximately 12 hours in two days conducting research to present a specific business solution.

Undergraduate Instructor, I101: Introduction to Informatics, Bloomington, IN Spring 2013 Assisted in laboratories and office hours with the teaching of material and helped students struggling with

the material.

Peer Tutor, K201: The Computer in Business, IU Bloomington, IN Spring 2012 Increased problem-solving abilities by developing examples and answering questions that reinforce teaching

of Microsoft Access and Excel.


Introductory Paragraph•Explainwhoyouareandwhyyouaresendingaresume:“Iamwritingtoapplyfor…”

•Statethespecificjobtitleofthepositionforwhichyouareapplying,andmentionspecificallyhowyoulearnedaboutthepositionortheorganization(e.g.,SoICCareerslisting,alistservemail,afriendatthecompany).Ifyoulearned about the position from a personal contact, mention that individual by name if they are in good standing withthecompanyandhavegivenyoupermissiontodoso–personalreferralscarryalotofweightforemployers.

• Indicatesomeknowledgeofand/orinterestintheorganizationtoshowthatyouhavedonesomeresearch.

Body Paragraphs (1-2)•Describehowyourskills,education,and/orexperiencearerelevanttothepositionandhowtheycoincide

withtheorganization’sneeds.Besuretoincludetermstheyuseinthejobdescription.

•Highlightyourstrengthsandqualificationswithoutrepeatingyourresume.Usespecificexamplestoprovideevidenceofskills,experiences,andaccomplishmentsthatfitwithwhattheyareseeking.

Closing Paragraph•Reiterateyourinterestinthepositionandreferthemtoyourenclosed/attachedresume.

•Statethatyouwouldlikeaninterviewandindicatefollow-upintentions,eitheractivelyorpassively.

- Active:“IwouldliketheopportunitytomeetwithyouinpersontodiscussPositionY.

-Passive:“IappreciateyourconsiderationandIlookforwardtohearingfromyou.”

•Expressyourappreciationfortheemployer’stimeandconsideration.

•Provideyourphonenumberandemailaddresstomakeiteasyforthemtocontactyou.

• Ifyouaresendingahard-copy,besuretosigntheletterafterthevalediction(e.g.,“Sincerely”).

•Alwaysindicatewhetherthereareenclosuresincluded(e.g.,resumes,transcripts,etc.)bywriting theword“Enclosure”belowyourname.

Cover Letter Tips•Useblockormodifiedblockbusinessletterformat,andkeepthewordingprofessional.

• Individualizetheletterbyincorporatinginformationyouhaveacquiredthroughresearchingthecompany.

•Writeadifferentletterforeachcompany/application.Formcoverlettersarenotacceptable.

•Donotaddressthelettertojustatitleoradepartment.Ifyoudonothaveacontactname,investigatethe company website and other online resources for contacts and addresses, or call the company and request the name of the person responsible for hiring college graduates in your career area.

•YourcoverletterSHOULDNOTbearepetitionofthewordingonyourresume.

•Writemultipledrafts.DONOTwriteitinonesittingandsendit.Comebacktoitafterawhileandmakesure you are happy with it. Schedule an appointment with a career advisor to have it reviewed.

•Don’tapologizeforanyshortcomings(e.g.,“WhileIdon’thavetherequiredexperience…”).Thecoverletter isforyoutopromoteyourself!

•Proofreadyourlettertoensureitiserror-free,andthenhavetwoorthreeotherpeopleeditandproofread theletterbeforeyousendit.Grammaticalerrorsandmisspellingswillhurtyou!

•Laserprinttheletteronhigh-qualitypaperthatmatchesyourresume.

•Whensendingaresumebyemail,youmayfollowthecoverletterformattointroducetheattachedresume, or you may draft a brief email and attach both documents.


Sample Cover Letter 1JOHN MATICS


May 22, 2013 Ms. Rachel Recruiter Recruiting Coordinator Company Awesome 1000 Indianapolis Avenue Indianapolis, IN 46201 Dear Ms. Recruiter: I am writing to submit my application for the Web Development Coordinator (Job ID 5425) position for Company Awesome’s Indianapolis office. I became aware of this opportunity through SoIC Careers, the Indiana University School of Informatics and Computing online job posting system. I am especially interested in a position documenting web-based applications or in a position that involves the use of XML, technical writing, web development, and knowledge management. Last summer I interned as a technical writer and process manager for Acme Solutions, the global venture between Dot, Inc. and Com, Inc. At Acme, I worked on a team that developed, managed, and documented provisioning processes for the launching of a global IP network called Acme IP Select, which offers a class of service-to-application mapping and traffic shaping on high-capacity connections for virtual private networks. This experience has provided me the necessary tools to collaborate on large web development projects, a skill that would serve me well as your Web Development Coordinator. Throughout my time as an informatics student at Indiana University, I have worked at John Doe Company on intranet development for their Managed Internet Service. I was responsible for building much of its Knowledge Management System, or KMS, an intranet with thousands of files. In this position, I wrote extensive process documentation, documented proprietary applications, organized a huge site with a JavaScript table of contents to simplify navigation, developed and maintained indexes for hundreds of documents, and managed a large-scale, book-length documentation project. I believe my internship and work experiences, combined with my Informatics degree are a great fit for the Web Development Coordinator position. Enclosed you will find my resume which further outlines my educational background and experiences. I would like the opportunity to meet with you in person to discuss the Web Development Coordinator position. You may reach me at 812-555-5555 or [email protected]. Thank you for your time and consideration and I look forward to talking with you soon. Sincerely, John Matics Enclosure


Sample Cover Letter 2Jingxin (Janie) Kim

1234 Hoosier Lane, Bloomington, IN 47401 [email protected] ▪ (812) 555-5555

May 22, 2013 Mr. William Worker Director of Human Resources Technology Job Corporation 1 Paycheck Avenue Chicago, IL 60111 Dear Mr. Worker: I am writing to apply for the International Systems Analyst position with Technology Job Corporation. I was informed of this job opportunity by Russell Referrer, who held an internship as a Systems Analyst with Technology Job Corporation last summer. I am currently a Master’s student at the School of Informatics and Computing at Indiana University, and I am very interested in seeking a position where I can contribute to the advancement and progression of Technology’s systems. While working for Cisco Systems, Inc. over the past few years, I was able to take advantage of exceptional opportunities to develop dynamic analytic strategies and apply them to Cisco’s hardware and software systems. From the technical perspective, I have gained extensive knowledge of complex decision analysis, optimization, and adaptation of standardized techniques to modify portions of a program. This experience has equipped me to make recommendations regarding implementation of data retrieval methods as well as formulate functional requirements for information systems, which are necessary skills for a Systems Analyst at Technology Job Corp. More importantly, I have developed strong interpersonal and communication skills from working with individuals from a variety of technical and non-technical backgrounds. As a student, I served as the Public Relations officer for the University of Hong Kong Institute of Engineers. In this role, I advertised and marketed student-focused events that welcomed and built community among both Hong Kong native students and international students studying engineering. I am confident that my previous experience in technology positions, as well as my international background make me an excellent candidate for the International Systems Analyst Position at Technology Job Corporation. Through this position, I hope to add to my skills and experiences while serving your company. I can be reached by email at [email protected] or by phone at 812-855-5555. Thank you for your consideration, and I look forward to hearing from you. Sincerely, Janie Kim


ReferencesReference lists are used by employers to find out more about your academic ability, your work ethic, and your personal characteristics. References are usually previous or current supervisors, professors, athletics coaches, high school teachers, or other advisors who are part of your network. Continue to build relationships with these individuals and keep them informed of what you are doing, so when you ask them to serve as a reference for you, they have a better idea of why you are asking them to serve in this capacity. Before adding people to your list, always ask permission first and provide them with an up-to-date copy of your resume. You need to ensure that they are willing to provide a strong reference for you. It is important for you to select people who know you well enough to paint an accurate picture of who you are and what you are capable of.

The reference sheet should include names, titles, addresses, phone numbers, and emails for each reference. Include the same name and address heading from your resume on your reference sheet so the documents match in style.

During the job search process, you should wait until an employer asks before providing your reference list. Usually, employers will contact references after conducting an initial interview, so references should not be sent with the cover letter and resume. If the employer asks for them, make sure to let your references know to expect a contact and from whom so they aren’t surprised.


Sample Reference ListJOHN MATICS


REFERENCE LIST

Samuel Supervisor, Software Development Executive Manager John Deere One John Deere Place Moline, IL 61265 Phone: (816) 555-5555 Email: [email protected] Diane Director, Technical Support Director University Information Technology Services Indiana University Bloomington Cyberinfrastructure Building 2709 East Tenth Street Bloomington, IN 47408 Phone: (813) 555-5555 Email: [email protected] Dr. Pauline Professor, Associate Professor of Computer Science Indiana University School of Informatics and Computing 919 East Tenth Street Bloomington, IN 47407 Phone: (814) 555-5555 Email: [email protected]


InterviewingThe interview is your opportunity to convince the employer that you are the right person for the job. Your resume gets you the interview, but the interview gets you the job, so it is important for you to be able to articulate your past work experiences and accomplishments and your future career goals, all while demonstrating your professionalism, communication skills, personality, and confidence. Therefore, you must be comfortable with the idea of marketing yourself to an interviewer.

Interviews in the U.S. are generally conducted over the phone or in person. Before you arrive for your interview, be sure to carefully review all available information about the company, reread the job posting, and prepare to answer questions about your goals, values, education, and experience.

If you are an international student, you should also be able to explain your visa status during an interview. Your educational background and work history will display that you are an international student, and hiring managers will ask the appropriate questions during the recruitment process. You must never lie about your visa status.

Preparing for the InterviewForasuccessfulinterviewexperienceyoumustdemonstratebothself-awareness(anunderstandingofyourownskills,abilities,values,andqualifications),aswellasawarenessabouttheemployer.

Self-AwarenessStartbytakingapersonalinventoryandassessyourskills,education,experience,andpersonalqualities. Byknowingyourownvalues,interests,andskills,youwillbeabletodeterminewhetheracompanyororganizationisagoodfitforyou.Bydoingathoroughself-assessment,youshouldbeabletoanswerthefollowingquestions:

•Whataremycareergoalsandobjectives?

•Whataremyskillsandabilities?HowdotheyrelatetothejobforwhichIaminterviewing?

•WheredoIwanttoworkandwhattypesofpositionsinterestme?

•WhatvariablesamIwillingtonegotiate(e.g.,salary,geographiclocation)?

•Whataremyweaknesses?AmIpreparedtoaddressthoseweaknessesinaninterview?

Employer AwarenessYou must research the potential employer in order to be considered a conscientious candidate. The research will help you understand what skills and qualities the employer is looking for, and you will be able to anticipate what kindsofquestionsmaybeaskedduringtheinterview.Yourresearchshouldinclude:

•Typeoforganization,itsfunction,anditsindustry

•Structureandsizeoftheorganization

•Companyhistory,mission,vision,andgoals

•Leadingcompetitors

•Productlinesandservices

•Geographiclocations

•Newtrendsinthefield

•Localornationalnewsreportsthataffectthecompany


Resources to Find this Information Include:

Interview FormatMostinterviewsfitageneralpatternlastingapproximately30-45minutes,andatypicalstructureisasfollows:

•Greeting, introduction, and small talk (5 minutes): The interviewer will build rapport with you to create a more relaxedatmospherefortheinterview.

•Discussion of your background and credentials (15-30 minutes): The interviewer will ask you questions about you, your skills, your personal qualities, and your credentials.

•Candidate questions (5 minutes): You will have the opportunity to ask questions of the interviewer about the position and the company. Your questions should allow you to clarify information not answered in the interview or through research, and they give the interviewer an opportunity to assess your interest in the position. It is not okaytonothavequestions!

•Wrap up (5 minutes):Theinterviewerwillexplainthenextstepsinthedecision-makingandhiringprocess.Youhave the opportunity to restate your interest in the position, to thank the interviewer for his/her time, and to ask aboutwhatyournextstepisorwhenyoucanexpecttohearfromtheorganization.Besuretogetabusinesscard so you can send a thank you note.

During the discussion of your background and credentials, the interviewer will ask questions about your past experiences,bothwithintheclassroomandinprofessionalsettings.Typesofquestionsinclude:

•Behavioral:Inthepast,howhaveyouappliedyourskillsinparticularsituations?(“Tellmeaboutatimewhen…”)

•Situational: Howwouldyoubehaveinahypotheticalfuturesituation?(“Whatwouldyoudoif…”)

•Technical:Whatisyourtechnicalknowledge?(“DesignacodethatdoesX…”)

•Off-the-Wall:Howdoyouthinkoutsidethebox?(“Ifyoucouldbeasuperhero,whatwouldyouwantyoursuperpowertobe?)

STAR TechniqueInpreparingfortheinterview,youshouldidentifyexamplesofsituationswhereyouhavedemonstratedthebehaviorsa given company seeks. During the interview, focus on a particular situation, not a general one, which relates to the question at hand. Described the situation, tell what you did specifically, and articulate the positive result or outcome.OrganizeyourresponseaccordingtotheSTAR technique in order to answer the question effectively.

S – Situation:Describethesituationyouwereinbybrieflyprovidingcontextforyourstory.

T – Task:Explainthetaskthatyouneededtoaccomplish.

A – Action:Describethevariousactionsyoutook(andwhy)thatledtoaccomplishingthetask.

R – Result:Explaintheresultsthatfollowedbecauseoftheactionsyoutook.Ifyouwoulddothingsdifferently inthefuturebasedonwhatyoulearned,tellthemthat!

Example:

•Situation:Lastyear,Iservedasthevicepresidentformystudentorganization,andIwasresponsiblefor planning a charity fundraiser.

•Task:Mygoalfortheeventwastoraise$3,000foraspecificnon-profit.

•Corporatewebsitesandtheirsocialmediasites(LinkedIn,Twitter,Facebook,etc.)

•www.glassdoor.com

•www.vault.com

•www.jobweb.com

•Blogs

•Newspapers

•Currentemployees


•Action:Tomaximizeefficiency,Iorganizedthevolunteersintosubcommitteesanddelegatedassignmentstoeachgroupsothateachgroupwasresponsibleforreachingouttoadifferentdemographicofconstituents(localbusinesses,alumni,faculty/staff,etc.).

•Result:Duetothetargetedapproachtofundraising,weraised$3,750andengagedtheentireorganization’smembership in participating in the fundraiser.

Possible Interview Questions

The Meaning Behind the QuestionItisimportanttoknowthatsomeemployersaskquestionsthatseemverysimple.However,themeaningbehindthequestionsmaynotbesimpleatall.(AdaptedfromthebookMoney Jobs.)

•Tellmeaboutyourself.

•Whatdoyouknowaboutus?Whydoyouwanttoworkforus?

•Whattechnicalskillsdoyouhavethatfitourposition?

•Whatstrengthsdoyouoffer?

•Whatisyourgreatestweakness?

•Whatideahaveyoudevelopedandimplementedthatwasparticularlycreativeorinnovative?

•Tellmeaboutateamprojectofwhichyouwere particularly proud of your contribution.

•Describealeadershiproleyouhaveheld,andtellmewhy you committed your time to it.

•Whatisyourgreatestaccomplishment?

•Whatthreetrendsdoyouseeinthefutureof ourindustry?

•Whatcharacteristicsdoyouthinkareimportant forthisposition?

•Wheredoyouseeyourselffiveyearsfromnow? Whatareyourfuturegoals?

•Whathasbeenoneofyourgreatestdisappointments,andhowdidyourespondtoit?

•Whatchallengesareyoulookingforinaposition?

•Whatworkexperiencehasbeenmostvaluableto youandwhy?

•Describeyouridealsupervisor.

•Whatisinformatics?

When Interviewers Ask You… What They Really Want to Know Is…

Describeyourself.Howdoesyourbackgroundqualifyyouforthisjob?

Can you take an incredible amount of information, organize it quickly in your head, and present it in a conciseandarticulatefashion?

Whatareyourgreateststrengthsandweaknesses? Aremyperceptionsofyourstrengthsandweaknessesthesameasyours?Howmatureareyouindealingwithyourweaknesses?Canyouidentifymethodsforself-improvement?

Wheredoyouwanttobeinfiveyears? Whatmotivatesyouandwhatdoyouwantout oflife?Isthisjobmerelyasteppingstoneto somethingbetter?

Whythisjob?Whythisorganization? Haveyoudoneyourhomework?Areyouanalytical?

Howwouldyourpeersdescribeyou? Howdoyouseeyourself?Areyoualeaderorafollower?

Whatmakesyouthinkyouwillsucceedin thisorganization?

Haveyouaccuratelyidentifiedtheskillsandexpertiseneededtosucceed?Canyouproveyouhavethem?

Whyshouldwehireyou?Whatdoyoubring tothisjob?

Howareyourpromotionandpersuasionskills?Areyoubelievable?Ifyoucan’tsellyourself,howwillyoubeabletosellourproducts/company/ideas?


Questions to Ask the Interviewer•Whatarethespecificdutiesorspecificprojectsassignedtoapersoninthisposition?

•Howoftenareperformancereviewsgiven?

•Howisjobperformanceevaluated?

•WhowouldIreportto?WhatkindofsupervisionwouldIreceive?

•Whatisthesupervisor’smanagementstyle?

•Whataresomeshortandlong-termgoalsoftheorganization?

•Howwouldyoudescribethecultureoftheorganization?

•Whatkindsofopportunitiesareavailableforprofessionalgrowth?

•Whatistheskillsetthatthecompanyislookingforinthepersonwhofillsthisposition?

•Whatdocertainindividualslikeaboutworkingfortheorganization?

•Whatisthenextstepinthehiringprocess?

Salary should not be discussed during the early stages of the interview process, unless the employer introduces the topic.Beforeyouinterview,youshoulddecidewhatyourfinancialexpectationsandfinancialneedsareandfindout what the general salary range is for a similar position.

Legal and Illegal QuestionsAccordingtotheU.S.EqualEmploymentOpportunityAct,certainquestionscannotbeaskediftheanswers willdisqualifyasignificantlylargerpercentageofmembersofacertaingroupthanothers.Beforeyougointoaninterview, be aware of what kinds of information you cannot be required to provide. The questions must be job related and necessary to judge an applicant’s competence for the job.

Whilemostindividualswillnotencounterthesequestionsatlargercompaniesandorganizations,youshouldbeprepared with a response should you be asked inappropriate question. Practice your response with a friend or a careeradvisor.Itisyourchoicewhetherornottoansweranillegalquestion.Yourresponsecanrangefrom:

•Answerthequestiondirectly(itisnotillegalforyoutoanswer).

•Answertheperceivedunderlyingquestionwithoutansweringthequestiondirectly(ifasked“Doyouhavekids?”youmightrespond,“Ifyouareconcernedaboutmywillingnesstotravel,Iknowthattravelisanimportant aspectofthisposition,anditissomethingIlookforwardto.”)

•Askhowthequestionisrelevanttoyourqualificationsfortheposition.

•Statethatyoudonotthinktheinformationisrelevanttoyourqualificationsfortheposition.

•Statethatthequestionisanillegalquestionand/oryouwouldprefernottoanswer.

•Terminatetheinterviewifyouareuncomfortableandillegalquestionscontinue.

Noticethatthemoreindepthyougo,themoredefensiveyoumightmaketheinterviewer.


Illegal Question Legal Question

National Origin/ Citizenship

AreyouaU.S.citizen?

Whatisyour“nativetongue”?

Whatisyour(oryourparents’)nationality,birthplace,etc.?

AreyouauthorizedtoworkintheU.S.?

Whatlanguagescanyouread,speak,orwrite?

Willyounoworinthefuturerequiresponsor-shipforanemploymentvisa(e.g.,H-1B)?

Age* (*These questions can be asked after you are hired.)

Howoldareyou?

Whendidyougraduate?

Whatisyourbirthdate?

Areyouovertheageof18?

Marital/Family Status

Whatisyourmaritalstatus?

Doyouplantohaveafamily?When?

Whatareyourchild-carearrangements?

Wouldyoubeableandwillingtotravelforthisjob?

Wouldyoubewillingandabletowork overtimeifnecessary?

Arrest Record Haveyoueverbeenarrested? Haveyoueverbeenconvictedofacrime?(Askingfordetailsispermissible,ifthecrimecouldberelatedtothejob.)

Military If you have been in the military, were you honorablydischarged?

InwhatbranchoftheArmedForcesdid youserve?

Whattypeoftrainingoreducationdidyoureceiveinthemilitary?

Affiliations and Member-ships

Whatclubsorsocialorganizationsdoyoubelongto?

Listanyprofessionalortradegroupsorotherorganizations that you belong to that you consider relevant to your ability to perform this job.

Disability Doyouhaveanydisabilities?

Complete the following medical history.

Howisyourfamily’shealth?

Whenandhowdidyouloseyoureyesight?

Areyouabletoperformtheessential functionsofthisjob?

Physical Description

Howtallareyou?

Howmuchdoyouweigh?

Areyouabletolift50lbsandcarryit100yards,aspartofthejob?

Tips for a Successful Interview•Confirmthetimeandlocationofyourinterview.Ifyouareunfamiliarwithwherethecompanyislocated,

check it out ahead of time.

•Arrive10-15minutesearly.

•Bringcopiesofyourresume,references,andworksamples.

•Asktheinterviewerforcontactinfosoyoucansendathankyou.

•Bringapenandpadofpapertotakenotesifneeded.

•Greettheinterviewerwithafirmhandshake,makegoodeyecontact,maintaingoodposture,andsmile.

•Bereadytoanswercommonandspecificinterviewquestions,anddraftalistofquestionstoask.


•Avoidtalkingnegativelyaboutformeremployersorcoworkers.

•Don’tbeafraidtotalkopenlyandhonestlyaboutyourfullrangeofstrengthsandabilities.

• IfyouareunsureaboutyourEnglish-speakingskills,practicebyspeakingupinclass,makingpresentations, orexpandingyourcircleofnativeEnglish-speakingfriends.

•Frameyourculturalbackground,yourinternationalexperience,andyourmultilingualabilitiesasanasset.

•Avoidcarryingtoomuchwithyou.Bringonlyyourkeysandaportfolioifyoucan.Leaveyourphonebehind.

Dress for SuccessYour appearance during an interview is very important, as you never have a second chance to make afirstimpression!Youshoulddressaccordingtoyourownstyleandbudget,butyourclothesshouldbe professional looking.

Women•Suits:Awell-fittedsolidcolornavy,gray,orblackpantsuitorskirtisrecommended.Businessdressesare

acceptableinlessformalorlessconservativefields.Askirtshouldbeknee-lengthandshouldcoveryourthighswhen you are seated.

•Shirts:Asolidorlightcoloredblouseisideal.

•Hosiery:Plain,non-patterned.Choosealight,naturalcolor.

•Shoes:Chooselowtomediumheels,basicpumpswithaclosedtoe.Avoidstrappy,multicoloredshoes. Color should complement the color of the interview suit.

•Makeup and nails:Minimalornatural-lookingmakeup.Avoidbrightcolors.Useaneutralorclearnailpolish oncleanandmanicurednails.Naillengthshouldnotbeexcessivelylong.

•Hair:Shouldbefreshlycleanedandneatlystyled.Ifyouareworriedthatyourhairwillfallinyourface/eyes, be sure to pull it back securely and neatly before you interview.

•Accessories:Minimizejewelry–avoiddanglingearrings;wearnomorethanoneortworingsperhandandadresswatch,nodanglingordistractingbracelets.Avoidpurses;carryaportfolioorbriefcaseinstead.

•NOTE:Beabsolutelycertaintoshowerandapplydeodorantbeforetheinterview.Personalhygieneisimportantandbodyodorisunacceptable.However,perfumeshouldbeminimal,notoverpowering.

Men•Suits:Atwo-pieced,well-fittedmatchingsuitinnavy,darkgray,orblackisbest.Colorshouldbesolid,invisible

plaid, or subtle weave.

•Shirts:Apressedlong-sleevedwhiteorlightbluedressshirt.

•Ties:Chooseagoodqualitysilktiethatcoordinateswiththesuit(solidcolororunderstatedpattern).Besuretheknot is neat and centered on your neck, and the bottom of the tie should just reach your belt.

•Shoes:Cleanandpolishedlace-uporslip-onshoesinblackordarkbrown.

•Belt:Wearablackorbrownbelt,withnolargebuckles,thatmatchesyourshoes.

•Socks:Dark,mid-calfsothatnoskinisvisiblewhenyousitdown.Sockcolorshouldmatchyourpantcolor. DONOTwearwhiteathleticsocks.

•Hair and nails:Clean,neat,andwellgroomed.Beardsandmustachesshouldbeneatandtrimmed.Fingernailsshould be trimmed short.

•Accessories:Avoidflashycufflinks,rings,goldchains,orearrings.Aweddingorcollegeringisacceptable. Donotcarryabackpack;bringaportfolioorbriefcase.

•NOTE:Beabsolutelycertaintoshowerandapplydeodorantbeforetheinterview.Personalhygieneisimportantandbodyodorisunacceptable.However,cologneshouldbeminimal,notoverpowering.


Interview Follow-UpThank You NoteAftertheinterview,alwayssendathankyoulettertotheemployer.Manycandidatesoverlookthisthoughtfulstep in the job search process.

•Sendthankyouletterswithin24-48hoursoftheinterview.

•Thankeveryonethatinterviewedyou.

•Beprofessionalandmakesuretherearenotypographicalerrors.

• Ifsendingbymail,useablockormodifiedblockbusinessletterformat.

•Ahandwrittennoteisagoodwaytoaddapersonaltouch,butnotifyouhavepoorhandwriting.

•Usethelettertoreiterateyourinterestinthepositionandmentionsomethingspecificyoulearnedduringtheinterview.

Example:

September 24, 2013

Mr. Trevor TechnologySeniorITDirectorACME Technologies1140 Maine StreetTechTown,IN47520

DearMr.Technology:

ThankyouforinterviewingmeforthesoftwaredeveloperpositionyesterdayattheSchoolof Informatics and Computing. I enjoyed meeting you and learning more about ACME Technologies.

Thepositionoffersanincredibleopportunitytolearnabouttheentiresoftwaredevelopment processinthecontextofalargercompany.IbelievethatmyeducationattheSchoolofInformaticsandComputingaswellasmysoftwaredevelopmentinternshipexperienceswithDot,Inc.and IT,Inc.fitideallywiththejobrequirementsoutlined.Iamveryeagertoworkinyourteam environment,soIwaspleasedtolearnaboutthecultureofcollaborationatACMETechnologies. IknowthatIcouldmakeasignificantcontributiontotheprojectsthatyoudescribed.

Iwouldliketoreiteratemystronginterestinthesoftwaredeveloperpositionandinworkingwithyou. Please feel free to call me at (812) 855-5555 or contact me at [email protected] if I can provideyouwithanyadditionalinformation.

Thankyouagainfortheinterviewandforyourconsideration.Ilookforwardtohearingfromyou.

Sincerely,

John Matics


The Offer ProcessOftentimes, the key to getting an offer is to understand the stages of an interview process and prepare for each stage appropriately. The following is an example of a typical interview process and what you can expect from each stage.

First Round InterviewThefirstinterviewisoftentheshortestinlengthanddepthofquestions.Employersarelookingforapositivefirstimpression,andforameasureof“fit”withtheirorganization(i.e.,thepotentialthatyouwillsucceedintheiror-ganization).Theemployer’squestionsareoftenbehavioralinnature,andyoushouldcomepreparedwithseveralquestions to ask the employer.

Second Round InterviewThis interview is often more in-depth. You may travel on-site to the company and meet with multiple people during the course of the interview. Tours, meals, and networking events may also be included along with a more traditional interview. Some employers will also incorporate a technical component into this stage of the interview process. Beforetheinterviewisover,askfornextsteps,andbepreparedtowaittwoweeksormoreforananswer.

Receive an OfferEmployerswilloftencallwithanofferratherthanemail,sobereadyforthephonecallandmakesuretoreturnamissed call immediately. If you receive an offer and you accept immediately over the phone, you are accepting the initial terms of the offer and may not negotiate. If you would like some time to evaluate the offer, which is perfectly acceptable,besuretoexpressyourappreciationandaskforadatebywhichyouneedtoprovidethemwithyourfinalanswer.Besuretoaskforacopyofaformalwrittenoffer,soyoucanevaluateallofthecomponentsoftheoffer,includingsalary,benefits,401k,vacationpolicy,etc.Feelfreetoscheduleanappointmentwithacareeradvi-sor if you’d like to talk through your offer.

Completethenegotiationprocess(seenextpageforadetailedbreakdownoftheprocess).

YoumayNOTnegotiateafteryouhaveacceptedanoffer.Ifyouwouldliketonegotiate,dosobeforeyouprovide an answer to the employer.

Accept or Decline OfferItiscustomarytocallwithyourfinalanswer,whetherpositiveornegative.Besuretoalsofollowitupwithanemailto the recruiter, so they have your answer in writing. Carefully follow all instructions that the employer provides you. Don’tforgetastepintheprocess!


The Negotiation ProcessNegotiation is very common in the hiring process. It is an opportunity for you to have a dialogue with your employer about the components of your offer. Below is a breakdown of the negotiation process and the important steps you should to take to ensure a successful negotiation.

When do you negotiate?Timing is very important. You must be sure to begin the negotiation process after you have received an offer from the employer and before you have accepted it. If you attempt to negotiate after providing the employer with a verbal acceptance, you may risk losing your offer.

What do you need to know to negotiate?Beforeyounegotiate,doyourresearchandcomepreparedwithinformationtojustifywhatyouareaskingfor. Wanttoincreaseyoursalary?RefertotheSchool’shiringstatisticsandaveragesalariesforourgraduates.Knowtheaveragesalaryforemployeesinthatcompanyinsimilarpositions.Bespecificandknowledgeable.Ifyouneedhelp finding this information, contact Career Services.

What do you negotiate?Almosteverythingisnegotiable.Commonitemsare:salary,startdate,movingexpenses,earlyreviews,vacationtime, professional development money, performance bonuses, geographic location, parking, stock options, company car, and retention bonuses.

How do you negotiate?First,youmustshowappreciationfortheofferasitstands.Askquestionsandmakesureyouknowallfacetsoftheofferbeforeyoubeginthenegotiationprocess.Whenyoubeginthenegotiationprocess,beginbyreiteratingyourinterest in the position and appreciation for the offer and ask for time to make your decision.

Makesureyourrequestisspecificandactionable.So,say“I’dliketodiscussthesalaryandthepossibilityof increasingthestartingsalaryto$60,000.”Insteadof,“I’dliketomakemoremoneythan$55,000.”

Youmustgivetheemployeranappropriateamountoftimetoanswer.IfyouranswerhasbeenrequestedbyFriday,don’tcallandbeginthenegotiationprocessonThursdayat3p.m.Givethemenoughtimetolistentoyourre-quests and come up with a counter offer.

What are some common mistakes?Candidatesmakemistakeswhentheystartthenegotiationprocesstoosoon(i.e.beforereceivingtheoffer)ornegotiate with the wrong person. You should always negotiate with your specific recruiting contact or the person whohasbeenorganizingyourinterviewprocess.Additionally,ifyoudon’tadequatelyprepareyourargumentandappear greedy as a result, you risk creating a negative impression of yourself during the process and starting your new career off on the wrong foot.

Five Ingredients for a Successful Negotiation:1.Expressappreciation.

2.Explainreasonsforyourcounteroffersuchasexperience,education,transferableskills,marketresearch,etc.

3.Berealisticinwhatyouaskforandavoidhavinganinflatednotionofyourworth.

4.Describeyourcounteroffer-bespecific!

5.WAIT–bepatient.Itwilltakethemsometimetorespond.


For International StudentsEmployment in the U.S. is not guaranteed or promised to foreign nationals entering the country on a student visa. However, the first step in a successful job search is to understand the U.S. job hunting process. You may be inclined to proceed as you would if you were conducting a search in your home country, but different cultures have different expectations, and you must become aware of the typical job search strategies, tendencies, and commonalities in the United States.

Common Cultural Barriers to an Effective Job Search

Expectation in the United States Possible Conflicting Cultural Values

Self- Promotion

Assertiveness.

Confidence in openly discussing goals and accomplishments.

Follow-upwithemployers(telephone inquiries,thankyounotes).

Unless presented as part of a group activity, citing achieved goals, accomplishments, and skills is viewed as boastful, self-serving, and too individualistic.

Askingemployersdirectlyaboutthestatusofan application may be viewed as rude.

Individual Responsibility in Finding Employment

Using a wide variety of resources in identifyingjobs(e.g.,socialnetworkingresources, friends, family, contacts, associations, career services, academic mentors,etc.)

Personal referrals can carry great weight in evaluating a candidate’s potential.

Jobsarefoundfortheindividualbyschool,family, or government.

Oneresource(e.g.,faculty,employmentagent)willfindappropriateworkforthejobseeker, with little proactive action on the part of the individual.

Dependency relationships in the job search are fostered.

Directness in Communication

Openanddirectresponsestoquestions.

Eyecontactwithinterviewers,relaxedpos-ture, and appropriate non-verbal behavior.

Discussion of salary and benefits only when initiated by interviewer or at time of job offer.

The candidate asks questions about the job at the end of the interview.

Eyecontact,especiallywithpersonsof higherstatus(e.g.,employer/interviewer),may be disrespectful.

Askingopen-endedquestionsabout the job may be seen as rude and inappropriately direct.

Career Self- Awareness

Demonstration of knowledge of self, career goals, and how they relate to the job.

Discussion of long-range career plans.

Abilitytobeself-directedinone’scareerdevelopment.

Questionsaboutroleincompanyindicatepotential disloyalty.

Jobsareassignedbygovernment,orfamily,or determined by school or test score.

Individualsmustbeflexibletoaccept whatever job becomes available, without regard to their own career goals.


Informality in the Interview Process

Congenial interviewing environment that encourages openness, some joking, and exchangeofinformation.

Professionalism in all written materials isexpected.

Sitting with a person of higher status requires deference.

Jobapplicantisverypoliteanddoesnot ask questions or provide information that may indicate a lack of respect for the interviewer’s position.

Handshaking,usingfirstname,crossing legs, etc. may be inappropriate.

Punctuality Arrive10-15minutesbeforeascheduledinterview.

Personal relationships are more important thantime.Arrivingafteranagreed-uponmeeting time is not insulting.

Effective Letters of Application and Resumes

One-page,error-free,concise,andattractiveoutlineofworkexperiences,skills,accom-plishments, and academic credentials.

Personalized to reflect each individual’s qualificationsandprofessionalinterests;tailored to each job description.

Resumesareadetailedchronologyof academicandformalworkexperiences and not a tool of self-promotion.

Contains personal information about family, marital status, a photo, partner’s occupation, etc.

Individual Equality

Race,sex,andagearelegallynotsupposedto affect the interview process.

Politeness and respect are shown to all employees a candidate meets, from receptionisttoCEO.

Malesandolderpersonsmayexpecttoassume dominance when interacting with females or younger persons.

Leveloforganizationalhierarchymay determine the amount of respect an individual is given.

Attitudesongender,race,andotherindividualcharacteristics, and how they impact hiring decisions, vary from culture to culture.

Preparation andOrganiza-tion

Obtainasmuchinformationaspossibleabout the organization and the job before the interview.

Demonstrate awareness of the organization in cover letter and during the interview.

Researchabouttheorganizationmay indicateexcessiveandundesirableinitiativeor independence.

(Editedfrom University of Buffalo School of Management Job Search Guide for International Students)


Frequently Asked QuestionsWhen in the hiring process do I reveal that I’m an international student?Thisisaverysensitivequestionwhichneedstobeassessedonacase-by-casebasis.Whilesomeemployers adhere to very strict policies against hiring foreign nationals, others may prefer to hire U.S. citizens, but can be open to hiring international students. Therefore, it should be your goal to get past the initial screening measures totheinterview.Ontheotherhand,youshouldprobablybroachthesubjectbeforetheemployerhasspenta significant amount of time and money trying to recruit you. It is usually recommended that students address the issueoftheirworkstatusduringthescreeningorfirstinterview.Eitherway,neverlieaboutyourstatuswhenaskedat any time during the process.

If a company says that they do not hire international students, should I even apply?Maybe.Itisrecommendedthatyoufirsttargetorganizationswithahistoryofhiringemployeeswithaworkvisa.Please note that in SoIC Careers, you will be unable to apply for opportunities for which you do not qualify. It is possible that when an employer says that they don’t hire international students, it means that they haven’t hired internationalstudentsinthepast.Youmaybethefirst!Inordertoconvincetheseprospectiveemployers,itisyourresponsibilitytoeducatethemabouttheprocessofhiringaforeignnational.Bemindfulthattheymaystillnothireyou, and this can become frustrating.

How do I find employers that hire international students?

•Seekoutcompaniesthathaveahistoryofhiringinternationalstudents.Makeconnectionswithotherinternationalstudentsand alumni to find out what companies they have worked for.

•Considerbothsmallandlargecompaniesforpotential employment–donotlimityourjobopportunitiesbyonly looking at one type of company.

•KeepinmindthatmanyjobswiththeU.S.federalgovernment,U.S. state and local government entities, and private employers who receive government contracts require the employee to be a U.S. citizen or permanent resident.

What can I do to make myself a more attractive candidate?

•Haveyourresumeandcoverlettersreviewedbyacareer advisor, employer, or alumni.

•Becomethoroughlyfamiliarwithimmigrationregulationsandbenefits attached to your visa status.

•Researchtheemployersandpositionsinwhichyouareinterested.

•Participateinamockinterviewandadjustyourinterviewingbased on the feedback you receive.

•Practicespeakingconfidentlyaboutyourskills,interests,andcareer goals.

• ImproveyourEnglishskillsbyspeakingupinclass,making presentations,andexpandingyourcircleofnativeEnglish- speaking friends.

H-1B Visa Approvals, 2012

Cognizant 9,281

Tata 7,469

Infosys 5,600

Wipro 4,304

Accenture 4,037

HCLAmerica 2,070

MahindraGroup (includingSatyam)

1,963

IBM 1,846

Larsen&Toubro 1,832

Deloitte 1,668

Microsoft 1,497

PatniAmericas 1,260

Syntel 1,161

EmployerswiththemostnewH-1Bvisaapplication approvals for fiscal year 2012. Source:Computerworld analysis of U.S. Citizenship and Immigration Services data. Some company divisions were combined, suchasIBMCorp.andIBMIndia,Tata consulting and engineering groups, etc.


Visa Information Belowisanoverview,butbesuretocheckwithIU’sOfficeofInternationalServices:Poplars221,(812)855-9086,for more detailed information and assistance.

•F-1:TheF-1classificationisforthoseforeignstudentswhohaveappliedforandhaveobtainedaU.S.studentvisa. This visa is required for any foreign citizen wishing to attend school within the United States. The student must have a valid educational purpose for coming to the United States and must be a full-time student. This studentvisacanbeappliedforandissuedataU.S.EmbassyorConsulateinthestudent’shomecountry.Thisvisa is valid as long as the student is enrolled in school and holds student status.

•OptionalPracticalTraining(OPT):OPTistemporaryemploymentauthorizationthatgivesF-1studentsan opportunitytoapplyknowledgegainedintheclassroomtoapracticalworkexperienceoffcampus.Youmay use some or all of the available twelve months of practical training during your course of study or save the full twelve months to use after you complete your studies.

•Curricular Practical Training (CPT):CPTisanemploymentoptionavailabletoF-1studentswherethe practical training employment is considered to be an integral part of the curriculum or academic program. Thisemploymentmaybeaninternship,cooperativeeducationjob,practicum,oranyotherworkexperience that is either required for a degree or for which academic credit is awarded.

•H-1B:H-1Bisanimmigrationclassificationthatisusedtohireaforeignnationalprofessional.InordertoqualifyfortheH-1Bvisastatus,thestudentmustfirsthaveajobofferwithanemployerandhaveanemployerwilling tofileanH-1Bpetitionontheirbehalf.H-1Bvisastatusisreservedforspecialtyoccupationsrequiringatleast abachelor’sdegree.TheH-1Bvisaholdercanstayinincrementsofuptothreeyears,withatotalstaylimited tosixyears.

(FromUniversityofTennesseeKnoxvilleJob Search Guide for the International Student)

Additional Online Resources www.passportcareer.com Passport Career provides databases containing country-specific career and employment resources including job searchresources,worldwidejob/internshiplistings,andcorporateprofiles.(FreeaccesstoIndianaUniversitySchoolofInformaticsandComputingstudents,contactCareerServicesforaregistrationkey.)

www.uscis.gov U.S.CitizenshipandImmigrationServices–providesinformationaboutstudentandworkvisas,application for citizenship, and immigration laws and regulations.

h1visajobs.com AnonlinedatabaseofAmericanemployersforinternationalstudents.

istudentcity.com Information for international students from start to finish. Includes online chats with other international students as well as helpful hints for job searching after graduation.

www2.etown.edu/vl InternationalAffairsResource–Comprehensiveguidetoresources,contacts,andotherinformationrelevant toInternationalAffairsontheInternet.Includescareer-relatedresourcesandnewpositions.

www.foreignmba.com TheForeignMBA–AleadingInternetcommunityforMBAstudentsfromallaroundtheglobe.

internationalstudent.com InternationalStudent.comwasstartedbyagroupofinternationalstudentslivinginNewYorkCitywiththegoal ofhelpingotherstudentsdealwiththeAmericanimmigrationauthoritiesandeducationsystem.

COMPLETE PACKAGE—01/2013 Copyright 2013 by Passport Career, LLC. All rights reserved.

FOR STUDENTS: SCHOOL OF INFORMATICS AND COMPUTING

Indiana University Bloomington

FO REGISTRATION KEY CONTACT: [email protected]

10 Tips to Getting Started with Passport Career! Welcome to Passport Career—your online career resource that will help you to explore opportunities around the world! You may be seeking a job, internship, volunteer work, or are studying abroad. In any situation, Passport Career provides extensive resources, guidance, strategies, tools and support to help you make your career move! Here are some tips to getting started with Passport Career:

1. ACCESSING PASSPORT CAREER First time users: a. Go to www.PassportCareer.com b. Click on Have a Registration Key? on the upper right

corner of the homepage c. Enter the Registration Key, which you will need to

request from: [email protected] d. Fill out the brief registration form. Use your school

email address (except alumni) to create your login/password for future use and you’re ready to roll!

e. Use your email/password to login in the future.

2. JOIN THE INTRODUCTORY WEBINAR To maximize the benefits of Passport Career, we suggest you immediately sign up for the webinar, called Using Passport Career Strategically. This webinar is offered monthly at different times and is an excellent way to help you take advantage of all the Passport Career system has to offer you. Click on Webinars at the top of the page.

3. GLOBAL OVERVIEW We suggest that you begin by reviewing the guidance and strategies relevant to your situation in My Global Career Briefcase. Click on the My Briefcase link at the top of the page.

4. GET CONNECTED! Be sure to sign up for Get Connected! It’s your exclusive social network. Here you will find other Passport Career members around the world who are interested in networking with you!

5. CHECK OUT THE TOOLS On the menu bar, you will find quick access to several of the tools available, including the H1B Employer Database for non-Americans seeking jobs or internships in the USA. You will also find a direct link to the International Jobs/Intern Portal, which is updated daily with more than 1,000,000 jobs/internships in 203 countries.

6. AVOID THE “ONE-VISIT” TRAP In order to be successful with your exploration and/or transition, you need to think of Passport Career as your personal career assistant. We suggest that you schedule 15-30 minutes each week to go into more depth of the content, resources and tools. People who use Passport Career regularly have the greatest chance of success with their career goals!

7. FORGOT YOUR PASSWORD? If you forgot your password, you can click on the “Forgot Password?” link at the top of the Passport Career homepage at www.PassportCareer.com.

8. EXPLORE THE COUNTRIES There are many amazing photos and videos of the countries throughout Passport Career. There are also more than 15,000 pages of expert career content! Take time to learn about other countries—especially their business culture, which is key (along with strategic networking) to successfully transitioning your career to a new location.

9. SHARE YOUR STORY We want to hear from you! Let us know how your job/internship search and career transition are moving along. What is working for you? Where do you need more help? What questions do you have? We are here to help you, so be sure to stay in communication with us. Send your stories, questions, requests to [email protected].

10. LOOKING FOR INFORMATION THAT YOU CAN’T FIND? Click on the “HELP” link at the top of the page and fill out the form to send to us your request or question. We’ll get back to you as soon as possible. OR, you can always send an email to [email protected].

www.soic.indiana.edu/

career

Contact UsSchool of Informatics and ComputingCareer ServicesInformatics East, off the Main Lobby919 E. 10th StreetBloomington IN 47408

[email protected]

Fall 2013

Fall Career Fair

Thursday, September 19, 11 a.m. – 4 p.m.

Next-Day Interviews

Friday, September 20, 8 a.m. – 5 p.m.

EmployerPanelsinSelectCourses

Fall Semester

On-CampusInterviews

September 23 – December 10

Spring 2014

HCID Connect

Thursday, January 23, 8 a.m. – 5 p.m.

WomeninI.T.NetworkingEvent

Thursday, January 30, 9:30 – 11 a.m.

Spring Career Fair

Thursday, January 30, 11 a.m. – 4 p.m.

Next-Day Interviews

Friday, January 31, 8 a.m. – 5 p.m.

EmployerPanelsinSelectCourses

Spring Semester

On-CampusInterviews

February 3 – April 18

Events Calendar 2013-2014

Visit soic-indiana-csm.symplicity.com for additional events and more information.

SCHOOL OF

INFORMATICS AND COMPUTING

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