job satisfaction & burnout in fast-pitch softball coaches
DESCRIPTION
Job Satisfaction & Burnout in Fast-Pitch Softball Coaches. Robin Hardin, Ph.D. University of Tennessee Rebecca Zakrajsek, Ph.D. University of Tennessee. Job Satisfaction. A positive emotional response following an employee’s job expectations being met or exceeded ( McChesney , 2005 ). - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/1.jpg)
JOB SATISFACTION & BURNOUT IN FAST-PITCH SOFTBALL COACHES
Robin Hardin, Ph.D. University of Tennessee
Rebecca Zakrajsek, Ph.D. University of Tennessee
![Page 2: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/2.jpg)
Job SatisfactionA positive emotional response following an employee’s job expectations being met or exceeded (McChesney, 2005).
Nine Dimensions of Job Satisfaction (Spector, 1994)
Job Satisfaction Factor Description
Pay Pay & Remuneration
Promotion Advancement Opportunities
Supervision Immediate Supervisor
Fringe Benefits Monetary & Nonmonetary
Contingent Rewards Appreciation & Recognition for Job Performance
Operating Conditions Organization Policies & Procedures
Coworkers People Who Work with You in the Organization
Nature of Work The Actual Duties of the Job Itself
Communication Information Flow within the Organization
![Page 3: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/3.jpg)
Burnout
Reaction to chronic stress that involves a negative interaction
between one’s environment and their personal characteristics (McChesney, 2005).
Emotional Exhaustion: Being emotionally overextended and
drained of emotional resources (Gomez & Michaelis, 1995).
Depersonalization: Development of cynicism and a dehumanizing
attitude towards athletes or patients (Gomez & Michaelis, 1995).
Personal Accomplishment: An individual’s perception of his/her
own ability to control his/her own situation (Gomez & Michaelis, 1995).
![Page 4: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/4.jpg)
So What?• Negative effects of burnout on the coaches’ mental
and physical health
• Negative effects of burnout on coaches’ co-workers, family members and athletes/patients
• Attrition and job turnover
• Burnout and Job Satisfaction examined together
![Page 5: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/5.jpg)
Research Questions• What is the level of job satisfaction in Fast-Pitch
Softball Coaches?
• What is the level of burnout in Fast-Pitch Softball Coaches?
• What is the relationship between job satisfaction and burnout?
![Page 6: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/6.jpg)
METHODOLOGY
![Page 7: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/7.jpg)
Subjects
• IRB Approval
• Members of National Fast-Pitch Coaches Association (~4300)
• Recruitment via email– Initial email (cover letter with instructions and link to online
survey)– Follow email 1 week after initial contact
• 326 Respondents (7.6% response rate)
![Page 8: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/8.jpg)
Instrumentation• Maslach Burnout Inventory – Human Services Survey (22 job
related statements)– Emotional Exhaustion - EE (feelings of being exhausted or
overextended)• 9 questions
– Depersonalization - Dp (unfeeling towards work)• 5 questions
– Personal Accomplishment - PA (feelings of competence or successful achievement)• 8 questions
– High levels of burnout is reflected by high EE & Dp scores with a low PA score
![Page 9: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/9.jpg)
Instrumentation• Job Satisfaction Survey (JSS) (Spector, 1994)• 9 factors of JS (4-items per factor)
• Summed score for each factor– 4-12 (dissatisfied with job)– 12-16 (ambivalence with job)– 16-24 (satisfied with job)
Job Satisfaction Factor Description
Pay Pay & Remuneration
Promotion Advancement Opportunities
Supervision Immediate Supervisor
Fringe Benefits Monetary & Nonmonetary
Contingent Rewards Appreciation & Recognition for Job Performance
Operating Conditions Organization Policies & Procedures
Coworkers People Who Work with You in the Organization
Nature of Work The Actual Duties of the Job Itself
Communication Information Flow within the Organization
![Page 10: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/10.jpg)
RESULTS & DISCUSSION
![Page 11: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/11.jpg)
Mean Scores for the Dimensions of Burnout
Burnout X SD Ranking
Emotional exhaustion 23.4 10.5 Average
Depersonalization 9.6 4.5 Average
Personal accomplishment 49.0 5.5 Low
![Page 12: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/12.jpg)
Mean Scores for the Dimensions of Job Satisfaction
Job Satisfaction X SD Ranking
Supervision 19.6 4.3 Satisfied
Coworkers 19.9 3.4 Satisfied
Fringe benefits 15.1 4.9 Ambivalence
Communication 17.7 4.9 Satisfied
Operating conditions 14.9 4.2 Ambivalence
Contingent rewards 16.0 4.8 Ambivalence
Nature of work 21.5 2.6 Satisfied
Pay 13.2 5.6 Ambivalence
Promotion 13.2 4.5 Ambivalence
Overall 151.19 28.59 Satisfied
![Page 13: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/13.jpg)
Frequency for the Dimensions of Job Satisfaction
Dimensions Dissatisfied Ambivalent SatisfiedPay 46% 24.2% 29.8%
Promotion 43.8% 34.6% 21.6%
Supervision 9.5% 14.9% 75.6%
Fringe Benefits 29.2% 33.3% 37.5%
Contingent Rewards 23.2% 29.5% 47.3%
Operating Conditions 28.6% 40.6% 30.8%
Coworkers 3.2% 15.2% 81.6%
Nature of work 1.0% 3.4% 95.6%
Communications 17.8% 20.3% 61.9%
Overall 6.7% 36.2% 63.8%
![Page 14: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/14.jpg)
Burnout is prevalent in the area of personal accomplishment
Tangible benefits are reflected as ambivalent in Job Satisfaction
Working conditions are ambivalent as well.
![Page 15: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/15.jpg)
Coaches are working for the love of the game and not necessarily the financial gain but there is some unrest in this area.
Low levels of personal accomplishment show the coaches are not getting a sense of fulfillment
![Page 16: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/16.jpg)
Next Steps?Which dimensions of job satisfaction are related to burnout?
Are any demographic variables related to job satisfaction or burnout?
Are sport managers aware of burnout and the impact of it on athletes and co-workers?
![Page 17: Job Satisfaction & Burnout in Fast-Pitch Softball Coaches](https://reader036.vdocuments.site/reader036/viewer/2022062222/5681642e550346895dd5f666/html5/thumbnails/17.jpg)