August, 2015

RECRUITMENT INFORMATION PACKAGE COLLECTIVE PURPOSE HUB OPERATIONS MANAGER

COLLECTIVE PURPOSE

CONTENTS

1. Recruitment process 2. Organisation profile

3. Job description

4. Advertisement for the position

August, 2015

1. RECRUITMENT PROCESS 1. Position to be advertised by various electronic media, commencing Monday

31st August 2015.

2. Applications to be submitted by email to Cecilia Rais at Cecilia.r@being.org.au

3. Closing date for applications – Close of business, Monday 21st September 2015

4. All applications will be acknowledged by email.

5. Applications should include a covering letter or email, a current resume or CV, and a statement addressing all Selection Criteria (see Job Description and advertisement attached). Applications will not progress to interview if all the selection criteria are not addressed.

6. Selected applicants will be invited to attend an interview and will be given at least one week’s notice of the time and date.

7. Interviews will be conducted by a recruitment panel consisting of at least:

o One Board member o Way Ahead Chief Executive Officer, and o An external independent representative

8. Interviewees will be asked to attend 15 minutes prior to the interview

9. All interviewees will be asked the same set of questions, although the panel reserves the right to ask additional clarifying questions if necessary.

10. The panel will rank eligible applicants in order of preference.

11. The panel will check references as provided by the selected applicants.

12. The panel will confer to confirm its decision. The panel’s decision is based on individual merit, taking into account the written application, interview, and referees’ comments.

13. The successful applicant will be offered the position. If they decline, the position will be offered to the next ranked person.

14. All unsuccessful applicants will be notified in writing as soon as possible after the recruitment process is completed.

August, 2015

2. ORGANISATIONS PROFILES Way Ahead (Mental Health Association NSW) Type of organisation: Non-government organisation, registered charity,

PBI status, DGR status

Funding sources: NSW Health, Mental Health Commission of NSW (MHC NSW) donations and bequests

Geographical focus: NSW and Qld (limited)

Issue focus: Mental health promotion, mental health and mental illness education

Industry focus: Information, health promotion, support, advocacy

BEING – Mental Health and Wellbeing Consumer Advisory Group Type of organisation: Non-government organisation, registered charity

Funding sources: Mental Health Commission of NSW (MHC NSW) and other non-government organisations

Geographical focus: NSW

Issue focus: Mental health and wellbeing

Industry focus: Systemic advocacy, consumer participation, education

Mental Health Carers ARAFMI NSW Inc. Type of organisation: Non-government organisation, registered charity,

PBI status, DGR status

Funding sources: Mental Health Commission of NSW and other non-government organisations

Geographical focus: NSW

Issue focus: Mental health, education

Industry focus: Support, education and advocacy for carers

Contact details Address: Level 5, 501 / 80 William St, Woolloomooloo, NSW 2011 Telephone: 02 9339 6000 Fax: 02 9339 6066 Email: mha@mentalhealth.asn.au Website: www.mentalhealth.asn.au

August, 2015

MENTAL HEALTH INNOVATORS TAKING THE LEAD IN DYNAMIC COLLABORATIVE WORKING HUB

COLLECTIVE PURPOSE As the NFP sector are well aware, we are facing a changing and challenging time that also has the potential to provide opportunities. These opportunities come from the need to focus our attention on streamlining our services, providing efficiency and value for money as well as continuing to provide quality services while ensuring our sustainability. Having been inspired in late 2013 by the New Zealand Wise Group model, our three mental health lead organisations (MHA NSW now known as Way Ahead, BEING and ARAFMI) have been working collaboratively over the past 15 months on a Partners in Change initiative to develop a shared services model of operation. This involves managing the separate financial operations of the three current partners, and combining identified financial operations that can be effectively shared. This exciting project has now further expanded to encompass a new co-working office environment appropriately titled Collective Purpose. This hub will provide the opportunity for other like-minded organisations to join us in a contemporary state of the art work environment. A central priority of the Partners in Change initiative has been to create a dynamic working environment that will foster collaboration, innovation and provide a stimulating, inclusive working space where people will love to come and work and play. We have moved into our fantastic spacious, light-filled working environment at our previous office premises in William St Woolloomooloo. We have completed a total, very contemporary office refurbishment, together with a major upgrade of all our IT systems. The design has been very carefully planned and draws on the best of current thinking in flexible co-working spaces and includes meeting and training rooms that can be hired. Additional desk spaces are available for other like-minded organisations in the human services and social justice space to join us at Collective Purpose and take advantage of the modern facilities and the opportunities for collaboration. We truly believe that the collective whole can be more than the individual parts and together we can have greater impact.

August, 2015

3. JOB DESCRIPTION

COLLECTIVE PURPOSE HUB OPERATIONS MANAGER Position Title: Collective Purpose Hub Operations Manager Employment type: Part-time 21 hours per week Salary: Social, Community, Home Care and Disability Services

Industry Award 2010 Level 7 Location: 501/ 80 William St, East Sydney Reports: The CEO of Way Ahead Supervises: HUB Receptionist Volunteers under taking administration work Primary Objective

To drive and coordinate Collective Purpose hub promotion, operations and support systems in consultation with the Partners in Change Steering Committee and under the direction of the Way Ahead CEO to achieve the Collective Purpose mission and goals, and result in outstanding Hub tenants service and support.. Duties and Responsibilities: Supervision:

• Manage the Collective Purpose hub operations team

Administration and management • Manage Collective Purpose hub to ensure smooth day to day operations and

tenancy support including o Trouble shooting/logistics of hub systems and tenant issues o Support systems functioning

• Manage tenancy arrangements and provide appropriate tenancy support. • Monitor income and expenditure related to the Collective Purpose hub. • Manage internal and external enquiries related to the hub. • Manage liaison between the outsourced IT provider and the hub. • Liaise with building management and key suppliers. • Manage equipment maintenance and replacement to support efficient hub

tenancies • Develop and manage tenants’ database. • Manage and prepare Collective Purpose hub correspondence, reports, and

other documentation as required. Business Development:

• Create a customer focused culture and facilitate appropriate user involvement in the planning and management of the hub services.

• Monitor quality of tenants’ services and tenant satisfaction and facilitate improvements where appropriate.

August, 2015

• Develop and administer hub policies, procedures and templates for managing tenancies and for use of meeting rooms and other facilities.

• Proactively develop and maintain strong relationships with key internal and external stakeholders to maintain existing and attract new tenants.

Marketing and Communication

• Implement the Collective Purpose hub advertising and marketing plan using a wide range of platforms including social media marketing, digital and online (Website, blogs, etc.) marketing, and print.

• Monitor and review hub marketing • Maintain e-news databases and mailing lists for Hub.

Facilities and event support

• Oversee internal and external bookings of board and training rooms. • Oversee the management of functions and events in board and training

rooms. • Assist with the coordination of collaborative Collective Purpose events and

activities such as training days etc.

Conditions • Part-time position depending upon satisfactory performance and continued

availability of funding. • Four weeks annual leave, plus leave loading (pro rata). 1 extra week’s leave

during Christmas and New Year break. • Superannuation, currently 9.5%, in accordance with legislative requirements • 10 days personal/carers leave per annum (pro rata)

Other conditions are as detailed in the Social, Community, Home Care & Disability Services Award (SCHADS), a copy of which is available in the workplace.

August, 2015

Selection Criteria Essential

• Excellent organisational skills • High level interpersonal and communication skills with a broad diversity of

stakeholders • High level written communication skills • Experience in marketing and promotion • Demonstrated capacity for driving consumer focused services • Experience in the development and implementation of policies and

procedures • Extensive experience with Information and Communication Technology

related systems and supports • Experience in working with SharePoint or similar IT systems to support the

nature of Collective Purpose operations.

Desirable

• Experience in facility and/or tenancy management

August, 2015

4. ADVERTISEMENT FOR THE POSITION

MENTAL HEALTH INNOVATORS TAKING THE LEAD IN DYNAMIC COLLABORATIVE WORKING HUB THE COLLECTIVE PURPOSE

COLLECTIVE PURPOSE HUB OPERATIONS MANAGER

PART TIME POSITION (21 HOURS PER WEEK) DEPENDING ON ONGOING FUNDING

The Collective Purpose is a joint initiative between three leading and innovative mental health and not-for-profit organisations: Mental Health Association of NSW now known as Way Ahead; BEING l Mental Health and Wellbeing Consumer Advisory Group; and Mental Health Carers – ARAFMI NSW. We have been working collaboratively over the past 18 months on a Partners in Change initiative to develop a shared services model of operation. A central priority of this initiative has been to create a dynamic working environment that will foster collaboration, innovation and provide a stimulating, inclusive working space where people will love to come and work. The Collective Purpose is seeking a part-time Operations Manager to join our busy and dynamic team. The Collective Purpose Hub Operations Manager will be responsible to drive and coordinate the Collective Purpose hub promotion, operations and support systems in consultation with the Partners in Change Steering Committee and under the direction of Way Ahead’s CEO to achieve the Collective Purpose mission and goals, and result in outstanding Hub tenants’ service and support. This is a unique opportunity to join three leading non-government organisations in the mental health sector which has a fantastic vibe and a great work/life balance. The Collective Purpose is situated in Woolloomooloo and the position reports directly to the Way Ahead CEO. Salary range: Social, Community, Home Care & Disability Services Award (SCHADS) Level - $75,300 to $79,100K per annum pro rata.

Interested applicants should download an information package from http://collectivepurpose.org.au/work-for-us/ prior to submitting an application,

or call 02 9332 0241 to request a package.

Applications to be submitted by email to Cecilia Rais at Cecilia.r@being.org.au Applicants must address all the selection criteria to be considered. Applications close on Monday 21st September 2015, 5pm. No late applications will be accepted. Person with a lived experience of mental illness are strongly encouraged to apply. Persons who are Aboriginal or who are from a culturally and linguistically diverse background are strongly encouraged to apply.