jive software

Jive SoftwareJive SoftwareWhat’s next in collaboration

Jive Software Confidential

Quick Background Quick Background

Enterprise Collaboration Software for open organizations

Founded in 2001

Based in Portland, OR

Profitable since inception• No investment

1,500+ global customers

Growing at 75% annually

Selected Customers

Open, flexible team collaboration


How did Clearspace Come About?How did Clearspace Come About?

Customer Advisory Group

• Autodesk• Apple• Amazon• Encana• CWMD• Nestle• GM• CNET• Air Canada

• Conde Nast• IBM• SAP• Univ. of

Phoenix• Borland• Citrix• VMWare• Quest• Intuit

Key Messages

1. Community / openness now a priority (C-level sponsorship)

2. Need to please users while hitting business goals

3. Need flexible systems – customizable and scalable

4. Need to combine cool with powerful

5. Work with our existing technology investments


The Problems The Problems

Blogs

CustomerForum

KB

CMS

IM

Wiki

FileRepository

Email, calendars

Multiple point solutions

ContentHard to find, error-

prone

Duplicated effort

ProcessNo integration w/ CRM

No wiki workflow

PeopleWho knows who?

Who knows what?

Too much structure or too ad-hoc

No common rewards or reputation


Enterprise-class CollaborationEnterprise-class Collaboration


Big Picture Enterprise 2.0Big Picture Enterprise 2.0

Customer & Partner Communities

(April ‘07)

Team Collaboration

(February ‘07)

(July)

Workflow

Content


What’s Unique?What’s Unique?

UnifiedSingle architecture

Common functionality

Connect similar content

Content types

Unified recognition and identity

Customers, partners, employees

FlexibleScales from 3 to 3M users

Structured and ad-hoc

Open standards

Plug-in architecture

Developer source

Role-based permissions

Web Services/SOA

Integrates with portals

Leverages investments in other systems

Real-TimeNotifications (RSS, real-time,

email, workflow, private messages)

Real-time co-authoring

Routing & queuing

Group Chat

Deep presence integration

Web client & phone optimized

Contribute asynchronous content through IM Client

The only collaboration platform that is:


Clearspace X CustomersClearspace X CustomersCNetRed HatBank of AmericaSteornTurner NetworksRight Media/YahooIBMCognos

“Having worked for years with wikis, forums and blogs, I never thought that the three collaboration modalities could be integrated so well.”

- Carlos Caballero, Director of Online Communities, Quest Software

“Clearspace has transformed the way we work. It is our new Single-Source-of-Truth (SSoT) for documentation, specs, research and anything else related. If it’s not on Clearspace it doesn’t exist! What a fantastic piece of software!”

- Markus O. Hummel, VP of Business Operations, Ribbit Corporation


The Business Case for CommunityThe Business Case for CommunityLower Costs: Cost of web

resolution is 13% of a live resolution3

Gain Insights: Mine community content & Identify experts

Boost Loyalty: Participants are: • 9X more likely to revisit your site3

• 2X as loyal1 • Purchase 2X as often2

• Purchase 5X more than the avg client2

Gain Control: Communities will form around your solution whether you choose to host them or not1

1 Forrester Research2 McKinsey / Media Metrix Study3 2004 Association of Support Professionals Study

(All were using another forums solution prior to Jive)

Results MonthsClient

16x 9

6x 12

4

4

4x

4x


Types Example Customers

CUSTOMER-FACING

Support / Customer Communities

Developer Networks

Brand Communities

Who uses Jive with customers? Who uses Jive with customers?

AmazonAppleBEATIBCOBorlandHPNestleSAPEMCSAS InstituteNestleBBCVivendiBooz AllenEli LillyP&G

CapGeminiNASASPAWARTurnerHondaBellSouthComcastUnivisionVirginViacomPepsiVNUMerckNissanGE Siemens

Other Selected Customers


A Better Document SystemA Better Document System

Actions WikiWord /

File sys.Doc

Mgmt

Ease of authoring X X X

Workflow / review X X

Search X X X

Reward system X

Ratings X X

Content Mapping X X

Versioning X X X

Discussions X X

Web docs X X

Binary docs X X X

Affordability X X X

“I LOVE the idea of a STRUCTURED wiki vs. the messy mass of information that most wikis are right now.”

Sam Patterson, Borland

“100% gold star - this is the perfect way to do most documents.”

Don Jones, GM


Why people love ClearspaceWhy people love Clearspace

MANAGERSSee who’s working on what

Customize area how they want it

Get quick “buzz snapshots”

Understand social and influence connections

Stay connected through real-time notifications

Engage more efficiently

Stay on top of tasks

Evaluate team’s performance and contribution

USERSRewarded for value

Can Personalize their area

Makes work easier (and fun)

Sense of connection and identity

Faster feedback and answers

Quickly find help

Collaboration makes contributions even better

No bottlenecks

IT DEPARTMENTInstall and deploy in under 30 min

Incredibly easy to manage

Completely secure

Enterprise-class, J2EE

Customize in seconds

Integrate cleanly with other apps

Unified system (no department silos)

Affordable

COMPANIESHuge productivity increases

Better connected workforce

Competitive advantage

Customized for their unique business

Equip culture with progressive tools

Customer and partner satisfaction


Open StandardsOpen architecture, pure J2EE Out of box LDAP / AD SupportOpenSearch Standard Support

CustomizableSkinnable UI WebServices enabledRSS data access Full API for custom logicFull source code availability

Scalable/Fault-TolerantExtensive caching (soon)Full clustering (soon)

SecureThousands of customer

installationsRole-based access rights

What we mean by “open-What we mean by “open-architecture”architecture”


CustomizationCustomization

UI

Templates

LOGIC

Custom ActionsInterceptors/Filters

API

Plugin Points(auth, user, group)

Web Services

DATA MODEL

ExtendedProperties

FreeMarker Templates

Apply new theme to a Space, Sub-

Space or URL

Example: EA Games

Global, Space, and Sub-Space Level Interceptors or

Filters

Perform action on an object based on established rules

Example: Moderate all discussion posts

that contain the word “Scowled”

Java class level interaction with Jive API

Pre-established plugin points for authentication and authorization with

directory systems

Example: LDAP integration and WebDAV

Ability to extend the data model to store

additional data without modifying the actual

schema

Example: Pinksheets (adding stock rating to a

thread)

WEB SERVICES

SOAP BasedXML

Use Web Services capability in Clearspace

to integrate existing web-based applications

with Clearspace

Example: Expose HR based employee information in

Clearspace


Navigating the WatersNavigating the Waters

Small guys

Big Guys

RTC Unified SystemEnterprise features & relationships

Flexible Integration (w/ small, big guys)No lock-in (platform independent)Innovative (& use cases)Usability

Support internal & external communities

Differentiators

Open source real-time collaboration


Project BackgroundProject Background

180,000 downloads/month.Over 13,000 active members2006 ServerWatch winner.Only open, standards-based

RTC alternative.Enterprise Edition


Unified ProductsUnified Products

Email

Discussions

Documents

Calendar

Search

SocialNetworking

Blogs

Wikis

Tasks

Workflow

Notifications Polls

Projects

RTC Team Collaboration Messaging

integration

Whiteboardand editing

Video

Voice

Conferencing

IM andPresence

Open Source Developer Source


Openfire: Open, Enterprise RTCOpenfire: Open, Enterprise RTC

Why IM?As ubiquitous as email.The most valuable real

estate on the desktop.The only thick client that

will survive.The future hub of

collaboration (2.0).

RTC

Whiteboardand editing

Video

Voice

Conferencing

IM andPresence

Starting Point

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