jim pollard - curriculum vitae 2016

Jim Pollard Curriculum Vitae

[email protected] Tel: 0406 380736 of 6

Professional Profile

Jim has over twenty years IT sector experience working for a wide range of organisations in senior management, program management, operational and consulting positions.

The combination of Jim’s senior management and programme management experience along with his strong commercial and business acumen enables him to lead and oversee effective ICT teams and business transformations. Jim’s extensive ICT and commercial experience enables him to bridge the gap between IT solutions and the key business operational requirements to delivery key business outcomes through the development of effective strategies and adoption of emerging technologies.

Jim is self-motivated, highly organised and results driven. He possesses excellent leadership skills and enjoys a challenge.

Over the past 3 years Jim has been supporting Edith Cowan University’s CIO in a major business/ICT transformation program as part of the “IT @ ECU for the Future” program. Jim is directly responsible for the cloud strategy and migration program and associated business/ICT transformation from an on premise owned and operating model to a hybrid cloud services consumption model and the migration of the entire ICT landscape to a hybrid cloud managed Infrastructure as a Service offering. The program of works is focused on migrating ECU to a highly agile and elastic infrastructure model enabling it to better meet and align with business requirements and support the anyplace, any information any time future education model. Core Competencies

Extensive applied business/ICT cloud transformation experience Group strategy development and implementation Pragmatic approach enabling partnership with senior management teams to understand, scope and

implement effective business strategies and business aligned solutions. Outstanding communication skills developed through experience liaising with professionals at all levels. Excellent organisational skills demonstrated by his capacity to juggle multiple deliverables and deadlines. A strong natural coaching and leadership style. Self-directed with the aptitude to work with a high degree of autonomy. Extensive breadth of ICT technologies and business solutions knowledge.

Strategic and Management Experience Industry Experience Management Experience Twenty years IT sector experience Contract negotiations & stakeholder management Outstanding communication skills Strong commercial awareness

Multi- team management Strong natural coaching and leadership style Performance and review management Team development and recruitment

Strategy ICT Consulting Experience

Cloud strategy and ICT/business transformations Full group P&L responsibility Board level reporting Group performance and KPI tracking

Cloud consulting and transition Cloud tender scope development Tender management & strategic procurement RFQ/RFP development and management

Career Summary

May 2013 to present Program Delivery Manager Edith Cowen University 2012 – May 2013 Program Delivery Manager Transfield Worley 2011 – 2012 General Manager - Professional Services Group L7 Solutions Pty Ltd /Amcom 2009 – 2011 Professional Services Manager L7 Solutions Pty Ltd 007 – 2009 Project Services Manager L7 Solutions Pty Ltd 2005 – 2007 Senior Business Consultant L7 Solutions Pty Ltd 2004 – 2005 Senior Consultant Serco Solutions 2000 – 2002 Senior Mobile Solutions Consultant AvantGo EMEA



Formal Education & Certifications

July 2011 Advanced Diploma of Program Management (BSB60707) – Cert No: ADPM10411 1994 – 1998 BSc (HONS) Computing Science - Staffordshire University – Class 2:1

Work History Edith Cowan University (ECU) IT / Program Manager (Contract Role) June 2013 to Present Directly supporting the CIO in the management of the major 3 year program of works supporting the “IT @ ECU for the Future” program and the adoption and migration to a hybrid cloud infrastructure model. Responsibilities: Working with the CIO to develop and refine the business and ICT strategy to support the “IT @ ECU for the

Future” program Supporting Edith Cowan Universities’ ECU Program Board including the CFO, CEO, deputy Vice Chancellor

and Directory of Risk to realise the universities future strategy and direction Supporting the development of the Business Case to support and endorse the Data Centre Transformation

strategy Development and management of hybrid cloud EOI, RFI and subsequent RFP and associated procurement

activities Overall program management and P&L responsibility for the $25m business transformation program of

works Business and ICT transformation from an on premise owned and operating model to a hybrid cloud services

consumption model Responsibility and oversight of the migration of ECU’s ICT workloads to a hybrid cloud infrastructure as a

service offering and associated internal operating model transformations Probity planning and management ECU Board level reporting Key Achievements: Interpretation and translation of the “IT @ ECU for the Future” program into a viable tender process Successful EIO, RFI and RFP process achieving ECU’s business objectives and requirements Ongoing leadership of a team of 20 and the coordination of a wider business Focal Points to achieve a

successful business transformation and cloud migration program of works Logical separation of program into well-defined Business, Operational and Technical readiness streams Effective engagement with senior project board members made up of CIO, CEO, acting Vice Chancellor, CFO,

Director of Risk



Transfield Worley Services (TW) IT / Program Manager (9 Month Contract Role) July 2012 to May 2013 Management of the day to day major ICT program of works for the establishment and migration of 550 local and 500 remote employees and all associated Corporate business systems and data to a greenfield cloud based ICT infrastructure to support the strategic separation of Transfield Worley (TW) from Woodside after 17 years of ICT infrastructure co-existence and tight business systems integration. Responsibilities: Overall Program Management and P&L responsibility for the strategic business separation project from

Woodside Capex and Opex budget management support for wider management team Overseeing the Cloud outsourcing agreement process and subsequent review and approval Ongoing reporting to TW’s executive team and steering committee on progress of critical project Overseeing the design and implementation of solutions to enable TW and Woodside businesses to

effectively work and collaborate post network separation Overseeing the design, configuration and commissioning of TW’s greenfield core Cloud and on-premise

Production and DR ICT infrastructure Development of migration plans to migrate core business systems and supporting local Infrastructure to TW Supporting the selection, on-boarding and adoption of new business applications and service desk tools Oversee the development and adoption of TW’s ICT policies and procedures Implementation and testing of new in house service desk and associated process and procedures and

alignment with supporting Cloud service providers operations Key Achievements: Successful implementation of greenfield Cloud and on premise ICT infrastructure Successful leadership of a team of 20 and the coordination of a wider 38 business Focal Points to achieve a

successful business separation Migration of 50+ critical business systems and associated corporate data to new greenfield infrastructure

with no unplanned downtime Migration and re-build of 550 corporate user’s PC’s and data to new greenfield infrastructure Successful deployment and adoption of new business solutions including Office 2010, Cloud based IPTel,

Citrix, upgrade of Primavera and deployment of new engineering and design distributed solutions (PDMS). L7 Solutions Pty Ltd Nov 2005 to June 2012 Jim joined L7 in November 2005 to help establish and develop L7’s Advisory capability and offerings. After 2 years consulting across L7’s client base providing ICT Risk, Strategy and Disaster Recovery advice Jim took over as L7’s Project Services Manager responsible for developing L7’s Project Management capability and offerings. Jim has been instrumental in aligning L7 to win and manage major ICT delivery engagements and in doing so helped establish L7 as a leading provider of ICT infrastructure solutions across WA. Since 2009 Jim has held business strategy and management positions within L7 having responsibility for full P&L and the development of the strategic direction and overall management of the Advisory and Professional Services areas of the business. A summary of each role is outlined below:



L7 Solutions - GM Advisory & Professional Services July 2011 – June 2012 Prior to taking redundancy following L7’s acquisition by Amcom Jim was L7’s General Manager for Advisory & Professional Services Group responsible for L7’s PMO and Advisory divisions. The core components of this role include client relationship management and ongoing group strategy development as well as the day to day team management, supporting the pre-sales activities and overseeing the delivery of the professional services engagements. Responsibilities: Manage and direct Advisory and Professional Service operations, to meet budget and defined goals. Tender and bid management support for wider sales and consulting teams Ownership of the Advisory and Professional Services P&L’s. Direct short-term and long-term planning to support strategic business goals. Monitoring and reporting on operational issues achievements and opportunities to L7’s Board. Management and control of departmental expenditure within agreed corporate budgets. Establish, monitor and reporting against departmental performance goals. Ongoing management of L7’s Advisory and Professional Service relationship with customers, resellers,

vendors. Establish and maintain channels of communication between customers, L7 resources and all other

stakeholders involved in service delivery. Key Achievements: Streamlined L7’s Advisory group and realigned its core offerings and capabilities to support the wider

integrations business and in doing so increased revenue and GP results in line with business targets. Achieved 50% growth across L7’s Security, Risk and Compliance consulting practice. Played a pivotal role in L7’s ISO 9001 and Cisco Gold re-certifications. Established a framework for enabling L7 to identify, develop and implement new consulting offerings. Established L7’s Cloud Consulting capability and core offerings to support the wider business’s Cloud

strategy and solutions. Established L7’s Advisory team as a leader in ITIL, P3M3 and BPMN consulting winning a number of major

consulting engagements with both government and non government clients. L7 Solutions - Professional Services Manager Aug 2009 – July 2011 As the Professional Services Manager Jim was responsible for managing, developing and leading the Project Services Group and had ultimate responsibility for the delivery and management of all client ICT integration engagements undertaken by L7. Responsibilities: Overall responsibility for the content, quality assurance and delivery of all Integration Services projects and

consulting services. Responsible for the recruitment, training and cessation of direct reports. Responsible for the management of the Project Services P&L. Responsible for input into and review and approval of large tender responses Managing successful outcomes of all escalated client project delivery issues. Manage L7’s overall relationship with customers, resellers, suppliers and other relevant parties to the

benefit of projects. Manage project scheduling, reporting, invoicing and project tracking systems. Program Management of large engagements.



Key Achievements:

Positioned L7 to win the major 5 year Wester Power outsource contract (8 million per annum). Achieved ISO 9001 Accreditation for the group and oversaw the yearly reviews with zero non

conformances. Achieved 40% growth across L7’s Project Services team and the placement of 2 FTE’s within the Wester

Power account on an ongoing basis. Implementation of the first VBlock implementation in WA. Program Management of ENI’s Asia Pac head office relocation incorporating the management, selection and

fit out of a dedicated off site primary data centre and two floors of the new head office location and the subsequent relocation of all existing ICT infrastructure and end user hardware.

L7 Solutions - Project Services Manager Jan 2007 – Aug 2009 Jim took on the role of L7’s Project Services Manager to establish its capability and frameworks to deliver complex ICT Integration projects. Over a period of two years Jim helped L7 to achieve 100% year on year growth across the business and established a solid management and delivery framework enabling the business to successfully bid for, win and successfully deliver a number of major engagements with top tier clients in both the public and private sectors. Responsibilities: Overall responsibility for the establishment and the ongoing development, administration and maintenance

of the L7 Project Management Methodology in-line with the L7 Quality Management System. Responsible for the recruitment, training and separation of all Project Managers and support staff. Project Manage internal and external projects in-line with the L7 Project Management framework. Ensure the delivery of L7’s contractual obligations within time and budget while meeting the performance

objectives specified. Review and approval of Project management scope and services within large tender responses Management of key relationships with customers, resellers, suppliers and other relevant parties to ensure

the successful delivery of engagements. Management of project scheduling, reporting and project tracking systems. Management of Integrations Projects in line with L7 Project Management Framework. Key Achievements: Overseen the development of L7’s Project Services practice from 2 FTE to 8. Established internal project tracking solution and in doing so reduced overheads and improved quality of

reports and project tracking accuracy. Established L7 as a key provider of ICT Integration projects supported by a strong flexible industry

standardised Project Management framework which lead to significant client engagement wins. Project Managed the successful delivery of a variety of technology integration projects in-line with the L7

Project Management framework including: o Complete Cisco Network and Security Infrastructure Upgrade at Woodside Energy (~1000 Users) o Complete Cisco IPTel Infrastructure implementation and migration across all local and remote sites Wester

Power (~800 Handsets) o IPTelephony Rollout and Network Re-Design for Anvil Mining ( ~150 Users) o IP Telephony and Wireless Rollout at ENI (~350 Users) o Notes to Exchange Upgrade at GRD Minproc o Large multi site Greenfield ICT Infrastructure for WestNet Rail o Disaster Recovery Architecture at Great Southern Plantations o Off site DR infrastructure for Toyota WA

(Additional ICT projects and details can be provided on request)



Personal Achievements My wife and I backpacked around the world travelling through 23 countries across 4 Continents in 12 months. This trip was an amazing experience that gave me a greater insight into many different cultures, lifestyles and subsequently attitudes on various issues around the world. My travels have allowed me the opportunity to achieve many of my lifetime ambitions these include: Meeting interesting people from many different backgrounds and walks of life Ascended Mount Kinabalu (Borneo) Explored Machu Picchu (Peru) Travelled the Trans Siberian railway through Russia Climbed the Great Wall of China Travelled by cargo boat down the Patagonia Canal (Chile) and Yangzi River (China) 5 day White Water Rafting trip down the Kali Gandaki river in Nepal Interests I have had the good fortune to experience a variety of different activities and I am always keen to seek out new adventures and interesting places across the globe; some of the most enjoyable in the past being rock climbing, glacier walking, skydiving and whenever possible snowboarding. More regularly; I like to swim, mountain bike and enjoy walking. I also hold my ‘Open Water PADI Diving’ Certificate and my wife and I like to dive when we can.

jim pollard - curriculum vitae 2016

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