jessica rosales resume
TRANSCRIPT
Jessica Rosales (832)849-8260|7637 Harwin Dr. Apt. 58, Houston,Texas|[email protected]
PROFESSIONAL EXPERIENCE
The Law Office of Fernando Alvares September 2014-Present Office Manager Houston, Texas
Led a team of 7 employees to work on family-based petitions following strict immigration laws and processes
Analyzed expenses, accounts payables, accounts receivables for the office and supported all client billing
Updated and organized 3,000 client files while paying close attention to detail and meeting government deadlines
Managed a high-volume workload within a deadline driven environment and maintained excellent client care
Skilled in filing income tax returns that included individual tax returns, W-2’s, 1099’s, and Schedule C’s
Fedex November 2012-September 2014 Customer Service Representative San Salvador, El Salvador
Handled customer inquiries, complaints, and questions regarding mailing and delivery of packages
Provided and executed the scheduling of pickup times for commercial clients with considerable shipments
Established international rules and regulations with clients and explained the proper procedures for compliance
Liaised client support with customs in several countries around the world resulting in the delivery of goods
Unwavering commitment to customers and building productive relationships while solving complex issues
Dish Network August 2010- September 2012 Sales Associate San Salvador, El Salvador
Convinced customers to complete credit verification process for satellite provider resulting in increased sales
Explained benefits and special promotions to customers and met performance benchmarks for sales
Consistently met sales goal of 33% and had the highest sales rate out of 200+ employees and attained highest rating
Promoted to management of individual employees and led a team 18 individuals for 6 months
SKILLS & QUALIFICATIONS
Maintained a database in Excel for 3,000 clients consisting of client information, deadlines, and pending information
Managed clients using Immigration Program (IP) 6.8 for maintenance of all client files and immigrations forms
Experienced with tax return program, Crosslink version 2008-2015
Maintained strict client scheduling with attorney and federal immigration courts
Delivered outstanding customer service, exceeded expectations, and built long-term customer loyalty
Deescalated angry client calls and helped them meet all their needs and resolved their complex issues
Fluent in English and Spanish
EDUCATION
Universidad de El Salvador (UES) 2012 Bachelor of Arts in Economics San Salvador, El Salvador
Studied at the University of El Salvador