jennifer bouchet, lcsw and hilary drummond roaring fork ... for what practical...jennifer bouchet,...
TRANSCRIPT
https://prezi.com/view/QQkWWWuvwoDUZkPciN35/
Jennifer Bouchet, LCSW and Hilary Drummond Roaring Fork Family Physicians
None
Two Rural Federally Qualified Health Community Health Centers with Integrated BH and Dental › Provider Team: 3 MDs 4 Pas 1 NP 1PsyD 3 BHPS 2 Dentists
Public Health Home Health and Hospice Assisted Living
We thought so, so we started to evaluate AND…
We found we had a lot to work on.
Better Care
Better Outcomes
Lower Cost
Great Workplace
Zero Burnout Survey (also Mini-Z) AMA Steps Forward https://www.stepsforward.org/modules/physician-
burnout
EMR Connection with leadership
Difficult conversations EMR Connection with Leadership Mindfulness
Grant for EMR training and eCW Consultant
Set up ongoing EMR training after grant ran out
Monthly In-Person Provider Meetings with Medical and Behavioral Health Providers
Leadership assigned to teams-meet quarterly
CEO meeting with providers quarterly
CEO sending quarterly video updates regarding organizational change
Timeliness Everything works Communication Attitudes of others Everyone pulling their weight Making a difference for a
patient Making a difference for a co-
worker
Lateness – patients, ourselves IT breakdowns – phones,
ECW, fax Poor communication –
rumors, facts vs. opinions Negativity – patients, co-
workers Feeling overwhelmed – plate
too full
Purple Team – Everyone promised to start each day with Gratitude – 1 good thing
Yellow Team – Everyone promised to say hello to someone that they don’t typically encounter in their typical work day
Green Team – Everyone promised to say “thank you” to another person at least once per day for something specific
Formal Group for Medical and BH Providers › 8 Sessions, Dr. Kristen Race › 1 Location › Practiced Mindfulness › Homework Exercises
Daily Practice of Mindfulness within Team › “One Good Thing”
Monthly Mindfulness Exercise at Provider Meetings
Joy in Work white paper Executive Leadership and Physician Well-being: Nine
Organizational Strategies to Promote Engagement and Reduce Burnout
MindfulLifehttps://mindfullifetoday.com/ AMA Steps Forward
https://www.stepsforward.org/modules/physician-burnout
Joy in Work on Strategic Plan Quarterly provider meeting with
CEO Mindfulness exercise at monthly
provider meetings In person provider meetings In person large team huddles with
leadership member present Yearly provider
assessments/surveys for burnout( Joy in work)
Ongoing EMR training, monthly Integrating Dental Providers into
Joy in Work Plan
Determine if joy in work is a priority?
Leadership buy in-reading about Burnout, blocking schedules to make space, be ok with having difficult conversations and be open to change
Providers need to communicate effectively and limit defensiveness
Assume good intent Time and space together