Jeffrey Thomson, Biography

Overview:25+ years leading global organizations through Program Management, Business Management and Intellectual Property Consultant in several industry verticals, Financial (Banking and Insurance, Pension), Information Technology (Telecommunications, Application Development), and Entertainment Industry. Work with Executive leaders and Senior stakeholders with organizational change management and process change management.

Expertise:Management Consulting and Program Management – Global Project Management Operations/Office implementations with Risk Management. Application Development and infrastructure support deployments, Customer Support Readiness including Global Support strategies. Web developments supporting B2B B2C and B2G Web Strategies. Financial Compliance programs including AML, PEP, FATCA, SOX, ISO 9002 internal auditing and GCC internal Auditing. Intellectual Asset Management, Intellectual Property protection and valuation. Contract negotiations with conflict resolution and mediation. Offshore strategy development and implementations. . Global program operations in several jurisdictions, Americas, EMEA and Asia. Disaster Recovery Planning, Business Continuation Planning and Natural Hazard Monitoring.

Recent Experience:TD Canada Trust – Sr Program Manager Consultant

Providing Program and Project Management consulting services to 50+ million dollar program for FATCA compliance. Working with Lines of Business (Wealth, Retail, Business Banking, and Securities) to create a central application to consolidate and associate the client accounts.

Ontario Pension Board (OPB) - Sr Program Manager ConsultantManagement and Program Consulting for a Board initiative (PMA&P) reporting to the C Level Executives to operationalize an organizational service delivery program. This program entailed significant changes to the organization, people, technology and processes. Consulting to OPB involved aiding the organization strategically while also operating within the projects at a tactical level.

Research In Motion (RIM) - Sr Program and Business Manager ConsultantBusiness Support Management Consultant to RIM’s Customer Support Operation (CSO). Designed and implement Language and Localization Program for RIM including a Localization self service program to support the roll out of the PlayBook into 23 languages. Program management for support for BlackBerry Cloud Services (BBCS) developed and initiation of the (Customer Network Operation Centre) CNOC which enables internal coordination between CSO and BB Operations.

Royal Bank of Canada (RBC) Sr. Project Manager

Anti Money Laundering (AML) division initiatives included, Case Management, Politically Empowered Persons (PEP) (+$5M), CDD for Thin Client and System Infrastructure, Transaction Monitoring Reporting (TMR).

SUN LIFE FINANCIAL Director Project Management, EPMOSenior Leader on the Enterprise Project Management Office (EPMO) Leader Team responsible for Project Management delivery to all Enterprise Services Clients.Leading a core team of Sr. Project Managers to ensure that large projects ($1M – $50+M)