JEFFREY A. FRANK, MBA Des Moines, IA (252) 515-2724

jeffrey.a.frank1@gmail.com https://www.linkedin.com/in/jeffrey-a-frank-95763a5b

PROFESSIONAL SUMMARY

Operations Manager with a Secret Security Clearance offering 20 years of progressive leadership experience. Possess a comprehensive background in operations, logistics, and staff development. Comprehensively supported teams of up to 50 employees from diverse backgrounds and disciplines in the United States Military. Accomplished measurable results while managing $1M in organization assets resulting in 100 percent accountability. Proven ability to be an effective communicator with all levels of management, staff, and diverse cultural audiences. Recipient of multiple awards for outstanding leadership and performance. Career is supported by a Master of Business Administration and Lean Six Sigma Green Belt Certification.

Project Management

Strategic Planning

Resource Management

Operations Management

Training / Development

Policy Development

Logistics / Inventory Control

Written / Verbal Communication

Microsoft Office Suite

WORK EXPERIENCE

United States Marine Corps – Various Locations 1996 – Present Operations Manager/Sound Engineer Supervisor, New Orleans, LA (2013 – Present)

Managed the priorities, planning and logistics for 40 diverse teams ranging in 5-10 employees each for over 250 events annually

Practical business approach to modify and enhance workflow processes; restructured the operational process saving over 500 man hours weekly

Recommended purchase and managed $1M in organizational equipment; conducted quarterly inventory that was 100 percent accurate

Planned logistics and performed in highly-profile events such as the National Anthem at NFL Monday Night Football in Kansas City, MO viewed by over 75K live/16M on national TV in support of community relations and recruiting

Supervised recording capabilities of US Marine Corps Band; managed and trained audio/visual team of 6-9 employees for live sound for 40 concerts; purchased and maintained over $800K in professional equipment

Resolved work-related disputes and issues that had a significant impact on the success of the organization by recommending solutions exercising sound judgment; identified key training needed for 20 employees that improved quality

Monitored organizational environment, personnel performance and customer relationships to ensure compliance with mission goals and specifications

Team Supervisor, Cherry Point, NC (2009 – 2013) Coordinated all logistical support for 144 commitments annually; developed and implemented a tracking matrix using

Microsoft Excel in order to track 5 teams spanning 24 locations Procured and integrated new equipment valued at $21K; managed the recording capabilities for the band and cross

trained 18 musicians to become sound technicians Planned and coordinated logistics support for up to 200 military and civilian commitments per year Managed annual training and professional development requirements for a staff of 50 employees

Operations Manager, Quantico, VA (2006 – 2009) Selected by-name, ahead of 20 senior employees, by the Senior Director of Operations; managed administrative,

professional training, and staffing requirements for a department of 150 employees Led quarterly safety meetings for the operations division; upheld OSHA standards and quality assurance of safety and

hazardous materials for over $10M in assets, equipment and disposal Supported base operations for events including the 2009 Emerald Express Strategic Symposium and the Air Force’s

Officer Force Development Panel; provided scheduling and logistical support for 125 Senior Executives Narrated the Virginia premiere of HBO film “Taking Chance”; direct representative and key coordinator for 30+

high-visible events in the community to include Madison’s Wreath Laying Ceremony in Montpelier, VA

EDUCATION Master of Business Administration 2014 Grantham University – Lenexa, KS Bachelor of Science in Business Management 2010 University of Phoenix – Phoenix, AZ

CERTIFICATIONS/TRAINING

Lean Six Sigma, Green Belt – 2015 Senior Enlisted Joint Professional Military Education – 2014

Applied Suicide Intervention Skills Training – 2012 Advanced Course, Staff Noncommissioned Officer Academy – 2011

Sound Reinforcement Course, Armed Forces School of Music, Norfolk, VA – 2008

AWARDS

Navy and Marine Corps Commendation Medal (3) Navy and Marine Corps Achievement Medal