jde 2009 training survey-gabe1-9 · pdf fileklee associates, inc. [email protected] t l 1...

Klee Associates, Inc.www.ERPtips.com

[email protected] l 1 970 856 4811Tel: 1-970-856-4811

JDE 2009 Training Survey ResultsSurvey conducted: July, 2009

Response Percent

Response Count

87.6% 19112.4% 27

218

Are you a client or a consultant?

Answer Options

ClientConsultant

answered question 2180

Comments:

skipped question

Consultants were directed to the end of the survey, therefore all the remaining questions had at least 27 people who did not respond.

answered question

Response Percent

Response Count

77.8% 14422.2% 41

18533

Comments:

Response Percent

Response Count

26.8% 372.2% 323.2% 3218.8% 2629.7% 412.9% 42.2% 3

13880

Comments:

skipped question

Xe/8.0 customers are still getting value from their software, after 10-12 years. Might be time for an upgrade! On the other hand, who needs to use a mouse for heads down data entry?

8.108.118.129.0Unknown

answered question

skipped question

No surprise here. I think this would pretty closely track the JDE client base, which I estimate to be 25% World, 75% EnterpriseOne.

What version of EnterpriseOne are you running presently?

Answer Options

Xe/8.08.9

JDE 2009 Training Survey Results

Do you use EnterpriseOne or World?

Answer Options

EnterpriseOneWorld

answered question

2

Response Percent

Response Count

6.8% 930.1% 403.8% 542.1% 5620.3% 27

13385

Response Percent

Response Count

61.3% 1912.9% 46.5% 29.7% 39.7% 3

31187

Other Responses:Both A7.3 and A9.1A7.3 upgrading to A9.2unknown

Comments:

Response Percent

Response Count

78.8% 2621.2% 7

33185

Comments:

answered questionskipped question

There seems to be quite a bit of pent up demand for live World classes, something that Oracle hasn't offered for the last few years.

skipped question

I didn't even want to ask about anything prior to A7.3. There are probably a few who are on A5.4, but heaven help anyone who is on A6.1. World customers, you know what I mean.

Are you or other company employees interested in attending public, live, instructor-led, World classes?

Answer Options

YesNo

A7.3A8.1A9.1A9.2Other (please specify)

answered question

No upgrades are planned for the next 12 months.Unknown


What version of World do you use now?

Answer Options


Do you have any plans for an upgrade in the next 12 months? If so, to what release?

Answer Options

8.129.09.1

3

Response Percent

Response Count

57.9% 1136.8% 742.1% 836.8% 763.2% 1242.1% 836.8% 715.8% 326.3% 526.3% 515.8% 321.1% 447.4% 936.8% 736.8% 7

719

199

Other Responses:Property Management, Technical FoundationsEquipment & Plant MaintenancePayrollPayroll/ReconciliationHR-PayrollPayroll

Comments:

Questions 8, 9, 10, and 11 were about the logistics of offering World classes.We are working with Oracle University to see if they will consider workingwith JDEtips University to offer these classes.

Other (please specify)answered question

skipped question

Interest in World classes appears to be spread across many possible topics.

Distribution Overview (Inventory, Procurement, Sales) – 4 daysManufacturing – 5 daysManufacturing Accounting – 3 daysWorldWriter – 2 daysFASTR – 2 daysWorld RPG programming – 4 days

Fixed Assets – 3 daysFinancials Overview (G/L, A/R, A/P) – 4 daysInventory Management – 3 daysProcurement – 4 daysSales Order Management – 5 daysAdvanced Pricing – 3 days


Please indicate which classes would be of interest to you in the next 12 months:

Answer Options

General Ledger – 4 daysAccounts Receivable – 4 daysAccounts Payable – 3 days

4

Response Percent

Response Count

18.1% 26

11.1% 16

26.4% 38

13.2% 19

31.3% 4514474

Comments:

We're thinking about implementing a new module or function; we would like to know the configuration tips and gotchas learned by others.

End user training.


The first four answer options split the "configuration level training votes. If we had a do-over on this question I would have had "configuration level training" and "end user training" as the only two options. Followed by a more detailed question on each area.


What is your biggest JDE training challenge?

Answer Options

Lack of configuration knowledge within our staff -- resulting in instability and additional cost/delays in implementing changes.

The lack of alternatives for JDE configuration training. Few classes are available.

The only formal training received was during the implementation phase: employee turnover, job reassignments, and time passing have resulted in knowledge being lost.

5

Response Percent

Response Count

4646

172

Number Response Text:1 More online training would be ideal, as costs for onsite training are not in the budget.2 Make it free.3 Hoping UPK help solve some of these issues.4 Standardization documentation and implementing UPK tool.5 Make the company pony up the money.6 Having managment support the end user training.7

8 Provide HR/Payroll/Benefits training. You don't offer it at all. Very few articles in JDE Tips.9

10

11

12 We provide end user training internally. We need tech training for new programmers.13 We are trying to use the Oracle UPK tool.14 Virutual basic training for ened users.15 I don't know.16

17 Small semi-repetitive training sessions.18

19

20 Offer World classes21 We need Traininers.22

23 There is no Homebuilder training.24 Have middle management take ownership over their processes that relate to JDE.25 Formal program to keep information current and ensure it is being reviewed regularly.

File structure, F01, F03, F04, F09, F42 basics. World Writer, FASTR. Versions, Data Selection, Processing options.

We have never had a budget for end user training, so that would be a good start. On site training with our data would probably be best. But since we have not had any formal training yet, I don't know how it could be improved.

Have basic JDE training classes as a requirement of the onboarding process. Instead of leaving training up to the department. Have more formal training plans.

I was going to check the response regarding implementation training but answer not sufficient. XYZ company implemented E1 here and not only did a poor job of training, but also a poor job at configurating. As new Business Systems Analyst here at ABC, I have my work cut out for me.In today's economic environment, expenditures of "green $" are not being alloted for end user training.

UPK is a great tool that we've used but it's expensive. Because we have custom mods and different configuration it's hard to outsource this piece.

We are a government entity, so training specific to those needs would be helpful. Also, users need to see the connection between JDE and their jobs more clearly.

Use something like UPK (User Productivity Kit) to record training on the process, explanation and operation in JDE to provide the training online.


If end user training is a hot button at your company, what do you think could be done to improve end user training?

Answer Options


6

26

27 Let people pick training specific to their job.28 Looking at on-line options, specialised key stakeholders, etc.29 We are looking at using UPK when we go to 9.0.30 Loving the UPK training tool.31

32 Increase Training classes availability.33

34 Internal management motivation.35 A more comprehensive and end-user friendly manual.36 It is very hard to say!37

38 This is a top level Executive/Manager buy-in issue.39 Improve business processes and then deliver process based training to end users.40

41 Special trainee programs, with supervision.42

43 We are able to handle that part well.44 On-line availability.45

46 Offer procurement training for 8.12.

Comments:

The ready availability of quick one-hour sessions on topics, that users can access on-line. Most users could use refresher courses from time to time, so breaking topics into beginner, intermediate, advanced courses would target the right audience.

We have so much customization in our environment that end user training needs to be done by the specific functional area that 'owns' the module.

Get some. Almost none of the end users who received any training at implementation are with the company today. Those that remain have had second-hand training at best or no training at worst and there is no budget for further training.

UPK is popular, but probably an expensive and time consuming solution for some companies. Quick reference cards, anyone?

The users need to understand what their actions actually do within the program. They have a very "I was told to click here and type in this and hit enter" mentality. They have no idea "what" they are doing, just where to put data.

Prepare comprehensive training material and introduce the business process combining with system operation by demonstration.

We write a lot of manuals ourselves but most of the time end users read them once and forget about them.

Actually, a management 'change of heart'. Training dollars always seem to be the first thing that gets cut during a budget crunch time.

7

Response Percent

Response Count

42.0% 6358.0% 87

15068

Response Percent

Response Count

43.0% 6417.4% 262.7% 42.7% 42.7% 43.4% 51.3% 226.2% 39

14969

Comments:

skipped question

If you do the math, and I did, the average client answering this question has a mix of 12% virtual, and 88% classroom training today. Keep that in mind when you look at the results from the followup question, next.

50% virtual / 50% classroom60% virtual / 40% classroom80% virtual / 20% classroom100% virtual / 0% classroomUnknown

answered question

skipped question

What is your present approximate mix of virtual online training and classroom training on JD Edwards at your company?

Answer Options

0% virtual / 100% classroom20% virtual / 80% classroom40% virtual / 60% classroom


Have you taken or offered any online, virtual training?

Answer Options

YesNo

answered question

8

Response Percent

Response Count

46.4% 6431.9% 4456.5% 7842.0% 5812.3% 17

13880

Number Other Responses:

1 Local training in Southern California.2 JDEtips training on the east coast.3 Onsite or @ JDEtips is best, but cost prohibitive 'these' days. Online would be best.4 Offsite training classes at schools or other companies.5 Need HR/Benefits/Payroll options.6 Got a nice training center in Hawaii?

7

8 We're in Ontario, Canada, so something close to home is preferred.9 End Users - at office. Analysts - online or travel.10 Online Web would be good, but time is an issue (Australia - time zone difference).11 Need documents on JDE to do test steps by steps.12 Public classes.13 Instructor led training.14 Something in the UK.15 Steltix Utrecht - we are a Belgium Company so USA is a bit far for us.16 DVD/CD17 Geared to our setup and industry.

Comments:

One thing we won't do is expect students to sit in front of their workstationseight hours a day for 24, 32, or 40 hours of instruction. I don't see that asan effective way to deliver live, virtual training.

Over the web - pre-recorded webinarsOther (please specify)


Web training (live or recorded) and perhaps some JDEtips training locally in southern California.

The mix of virtual vs online training will change over the next few years. At JDEtips we hope to have our first live, virtual classes available in early 2010.


What is your preference for how training courses are delivered? You can select more than one option. (We are currently evaluating various web training options, so your answers here influence our future direction).

Answer Options

Onsite (at your workplace)JDEtips training centers in Boulder, CO and Dallas, TXOver the web – live, virtual training

9

Response Percent

Response Count

55.1% 7521.3% 2915.4% 2117.6% 2432.4% 44

13682

Comments:

http://it.toolbox.com/blogs/jdedwards

Response Percent

Response Count

58.0% 8042.0% 58

13880

Comments:

Response Percent

Response Count

41.0% 5759.0% 82

13979

Comments:I wish I could say that we serve 41% of JD Edwards clients (in North America). So, this number reveals that the people responding to the survey are more likely to be JDEtips/Klee Associates customers than the general JDE client population.

Have you attended any JDEtips training, either onsite or public classes?

Answer Options

YesNo


Answer Options

YesNo


Clients have never had the opportunity to have their level of JD Edwards knowledge certified.

Oracle/JDE employees?I don't think certification is necessary.


Certification--a subject of an upcoming blog. To keep up with my JD Edwards blog, go to the link below and subscribe to the feed. We'll be sharing this data with Oracle.

Are you interested in JD Edwards certification for yourself?


Would you like to see a certification program for JD Edwards for:

Answer Options

Clients?Business Partners consultants?Independents?

10

5 4 3 2 1Response

Count

19 28 14 2 1 64

3 16 22 5 3 49

1 12 6 2 2 23

91127

Comments:73% of respondents rated JDEtips training as excellent or very good.38% of respondents rated Oracle training as excellent or very good.

So we aren't twice as good as Oracle University, just 1.92 times as good.



How do you rate the following training programs? (5 = excellent, 4 = very good, 3 = satisfactory, 2 = poor, 1 = very poor) Leave blank if you don't have an opinion.

Answer Options

JDEtips University (public or onsite)

Oracle University

Other

11

likelysomewhat

likelysomewhat

unlikelyunlikely

Response Count

38 50 15 9 11221 33 22 23 9911 10 2 8 31

12098


2009 JD Edwards Training Survey

How do you rate the likelihood that you would attend classes from these vendors in the future?

Answer Options

JDEtips University (public or onsite)Oracle UniversityOther

12

Response Count

9090

128

Number Responses:1

2

3

4 Real world examples.5

6

7

8

9 Real world knowledge of the instructor.10 Hands on, being able to learn by example.11

12 Ability to see it applied to our product, etc.13 Usefulness: make sure the users are vested.14

15

16 I liked the ice cream and fresh cookies at the DTC. :-)17 Experienced and knowledgeable instructor who is flexible and can think on the fly.18 Self paced, virtual CNC training. We have no travel budget and a skeletal IS staff.19 Relating "real world" experience in the software to the training.20

21

22 Hands on training.

Hands on exercises. I would really like to see some way to augment the basic developer training I took with either short web seminars or a "cookbook" of tips and tricks (of course, both would be better).

The interaction of classmates. Discussing what has happened to them and the ways they have corrected issues or configured their systems.

Practical problem solving discussion; training on unused functionality in current modules or potential new modules; getting to know the trainer and trainees.

Interaction with an instructor who can answer questions and provide tips and helpful information.

A knowledgeable trainer whose is also a good teacher. Also, a trainer that can relate lots of relevant real life stories or examples of what is being taught.

Using real world scenarios is always something that interests me, because I know there may be more opportunity to apply it.

The instructor must be able to relate real world experience and business processes to how JD Edwards "does it". He/she must also be able to come up with creative ideas on how to solve "non-standard" business practices in JDE without modifying the system.

1) Experience of teacher. 2) Usability of facility resources (minimize downtime from technical problems).

Implementation experience by the instructor - knowing when/why to use feature x over option y.

Hands on training generally works best for me however, it would be nice to have a less expensive option like online classes available.

Real time scenarios in exercises, updated courseware with comprehensive examples, and most important - a trainer with very good knowledge and open to share knowledge, and last but not least training should be cost effective. Am I asking for a lot? ;)

When the instructor has real world experience it makes all the difference in what you take away from the class.


For JDE training, what do you see as the most important aspect--the one that makes a class memorable and extremely useful for you or your staff?

Answer Options


13

23

24 Technical training on RPG and JDE configuration, control files, etc.25

26

27 Learning new features and aspects of JDE Advanced Pricing.28

29 Data that they relate too....30

31 Scheduling flexibility.32 Class availability, quality of instructors, classroom material.33 The hands on experience with a professional teacher.34

35 Training examples on how things happen in the real world.36

37 Getting specific how to instruction and tips, best practices, and tips from practical experience.38

39 Hands-on and relevant materials.40 Hands on!41 A full understanding of how the applications flow.42 New tips.43

44

45 Hands on and a view of the subject as a user.46 Quality instructor and relevant materials.

Making the training applicable to the "real world" - all JDEtips instructors have had previous access to our system, and have created examples for class using our data.

Onsite training with a consultant might allow us to use our own data and direct the discussion to areas of the software we may be having problems with or areas we would like to utilize more more fully.

Learn something that you cannot obtain easily from other sources. One example is to get the comprehensive understanding and skills about all G/L configurations in a G/L training course. We can grasp something by self-learning, by experiencing projects. But if a training course can cover all the important parts of G/L the course must be great. Many of the trainees already have some experiences in JDE and they are looking for something they do not know or are not familiar. How can I be called an expert, what are missing in my skill set? ---- that is the question I ask my self. I participated in one G/L Mastery Level G/L training but unfortunately the course did not cover some key areas like tax, foreign currency, AAI setup. To be frank, JDE is really a good software which is easy to maintain. This allows a person to be knowledgeable enough to cover more than one module, or one area in order to be a master. That might be the reason why number of JDE training courses is much smaller than for other products. So we should have the possibility to make our training master-level if we design the course carefully. This survey is a good sign and I hope to work together with you and better our JDE

Enhancing knowledge -- I would not want to spend the time and money on a course that was too advanced or too beginner level.

The most important aspect of JDE training is meeting the challenge of low cost, expedient, easily available, and easy comprehension for those of our users with limited learning skills. The most important attribute in making a class memorable is providing world class printed training manuals for students to refer to for months and years after they have completed training.

Knowledgable instructor with excellent communications skills, hands on experience, comprehensive take home training material.

Addressing real world scenarios and participating in a class where the students are from similar industries.

Solving real problems. Having participants and instructors that have real experience and aren't just new to the software.

Qualified personnel, our instructor had a lot of field expertise that was shared with the class and he tried to understand the needs of each member of the class.

Having the ability to discuss how the functionality is/can be used to address specific business issues.

14

47 Gets our questions answered; Reference materials.48

49 Hands on practice of material covered in class.50

51

52 Training focused on our specific needs and processes. Better ways to do things.53

54

55 Very small classes.56

57 Hands on if it is an in-person class.58 If the training is related to my industry and not just blue and red bikes.59

60 Giving industrial experience in introducing JDE functionality.61

62 Workshop and hands on training.63 Live demos showing real life examples.64 Having a training course in the UK.65

66 Relevant content offered within budget and convenience e.g self study, e-learning.67 Comprehensiveness.68 Sufficient time allocated to discuss real life situations and possible solutions.69

70 Knowledge instructor.71

72 Showing what database fields the front-end updates.73 Instructor having real-world experience.74 Being able to apply similar situations in our business to the training effort.75 Instruction, hands on, live demonstrations.76

77 Good speakers, and nice facility.

Go to the bottom of the training. In distribution make the bridge to finance. This is what I miss in most courses. I followed the sales order entry course but invoicing, sales update, edi all were missing. Manufacturing 1 was for me a missed opportunity because it was more procurement, inventory, ... I missed BOM, Routings, MRP and Planning in depth. Hopefully these will be handled in depth in Manufacturing 2.

A trainer with THOROUGH WORKING knowledge of not only how an application is to be used but how it interacts with other applications.

Interactive environment. Collective retention is better than singular retention when groups are trained.

Hands on, process based training using an in-house data set that students can relate to. Follow up training in 4 - 6 weeks to correct and fine tune.

For on-site training, working with the trainer ahead of time so that we can have the training tailored to us. We have been on JDE a number of years so we usually need advanced help.

The documentation. I have referenced my JDEtips University manuals on numerous occasions. The instructors ability to connect the functionality of JDE to real world application even down to a specific student's business issue is also important. May I just state that Jane Perry is a master?!Teaching at a level just above the current knowledge of students so that there are a lot of take-aways.

That mix between theoretical and practical. Being able to link the theory to real life examples and see where the application can be made / improved / etc.

Hands on training exercises and interaction between instructor and students and instruction manuals that are clear and easily to follow step by step guidelines.

Being able to appreciate the program and put the learned experiences to real work use. Be able to know the strengths and weaknesses of the system.

Instructors bring "life" to the training as well as the fact that they have actually used the software and are a source of great information.

Application to real life and clear answers to your questions with a good understanding of my situation.

15

78

79

80 Personalization. Linking to our organization and bringing in applicable scenarios.81 Hands on experience during the class.82

83 Learning the things that aren't in the JDE documentation.84

85

86 Yes.87 Instuctuors that apply the class to the students actual situation.88 Cost and knowledge.89 Practical application of what is learned, i.e., useful exercises.90 It is completely away from everyday work plus the professionl training received.

Comments:

The instructor's ability to focus on practical, real-world implementation issues is critical.

Hands on exercises

Want to see tips, advanced techniques, undocumented features.

Focus on how the module interacts with other JDE applications, particularly the bridge from Distribution/Manufacturing modules to the Financial area.

I'm happy to see these comments--they reveal that we are on the right track with our classes and that we need to keep our eye on these points.

Note: I did not edit out any of the negative comments--they are all there to remind us thatwe still have the challenge to constantly improve our training.

Hands on training is what would benefit my staff. We use train the trainer so the more hands on knowledge my staff has then they can relay that to the end users.

The ability to ask specific questions relating to our business and having an instructor who is capable of answering those questions.

Training other than just the basic to intermediate training. Our developers know the basics and the intermediate for coding in JDE. What would help is some deeper training in some of the additional tools.

Summary of key points:The quality of the instructor is the single most important factor in predicting a successful class.

Students want to deal with their unique issues, as well as learn all the functionality of the JDE modules.

A presentation that is clear in its delivery, peppered with examples and a little humour. A very important part is giving the class attendees some notes to which they can easily refer back and recall some of the things the instructor spoke of. For most people, a big manual that did not follow the flow of the class won't be of much use.The instructor was very knowledgeable of the material and could convey in to our specific manufacturing situations.

16

Response Percent

Response Count

31


Please give us any final comments you have about JD Edwards training. The more you tell us, the better we can respond with great JDE training.

Answer Options

3131

187

Number Responses:1 Is there going to be a class on the Warehouse Management module any time soon?2 This is a tough year, budget wise. Hang in there, the economy is turning. You should see more

business next year.


3

4

5

Need to continue training for A7.3!!! Many companies refuse or just can't afford to upgrade. Also continue RPG programming...the RPG programmer is a dying breed and this is no longer taught anywhere.

HR/Benefits/Payroll training options are never available. JDEtips has very few articles about HR/Benefits/Payroll.

Having more classroom training either centrally located (i.e. Boulder, Colorado) or on the West coast would make it more likely that our company and probably other companies out West

6

coast would make it more likely that our company and probably other companies out West would register for JDEtips courses. This decreases the cost and distance (time) significantly and has the potential to increase attendance. Also, live online courses would potentially increase registration for myself. Thanks for asking.I received all of my JDE training directly from JD Edwards in Denver long before Peoplesoft and Oracle acquisitions and rate it the best software training I ever experienced in my career to date. However, I also want to comment that even though I have never particpated in JDEtips training courses I feel that the curriculum and training materials available through their Mastery

7

8

9 Need classes in New Jersey

We are a municipality with limited financial resources, so that is our major constraint with training.

training courses, I feel that the curriculum and training materials available through their Mastery programs are now the number one best JDE training resource available across the globe.

I have tried to take the Advanced Pricing training course a few times from JDEtips but have had no luck.

9 Need classes in New Jersey.10

11

12

You have good JDE training courses, more practical, more cost-effective than Oracle university, I think. By the way your technical tips Journal is also good.

I hope to experience more JDEtips training in the classroom setting. JDEtips has been crucial in resolving some of our issues.

We're located in Alaska so travel cost for training are an issue. Any sort of web based JD Edwards World training would be helpful.

13 Oracle does not provide a published curriculm for homebuilders.14 In these financial times, up-front cost is a huge consideration.15

g p

Need more Real Estate Classes and they should be less lengthy. For example, instead of a 4-5 day class; there could be topic specific classes, such as one for Real Estate Sales Reporting & Overages; Expense Participation, etc.

17

16

17

18

I don't see many offerings for Advanced Warehousing. I would like to see more focus on this and transportation and distribution.

I've seen alot of the webcast timings and potential online activity Only issue is the time zone

Classes conducted in a World environment and geared for users would be great. IT just doesn't have time to train users on how to do their jobs because they don't understand system functionality. Some level within each department needs to know "what" they are doing when they transact in an integrated system.

18

19

20 I would get more information on the training programs and their cost, hope it is affordable :)21 We need online help on JDE.22 JDE Training not available in Africa OR the Middle east.

I've seen alot of the webcast timings and potential online activity. Only issue is the time zone restrictions for Southern Hemisphere users.

The comments made came from an IT perspective. There could be more information for training on specific aspects of CNC or administration or 'how to do' documents.

g23 Please can we have some training in the UK?24 Make the bridge to finance. I had to jump into this because even consultants are leaving this

field blank. They know distribution but they haven't got a clue about accounting but finally everything ends in accounting. As far as I know JDE started as an accounting package and this domain is underdeveloped in the system and in training because it is not considered as important. You won't convince a client in a salespitch because it is consiedered basic. EDI is also a point that is becoming increasingly important and where it is hard to find info on.

25

26

a point that is becoming increasingly important and where it is hard to find info on.

There seems to be a shortage of JD Edwards self study or e-learning programs available. In South Africa cost is a big factor when it comes to training (exchange rates) and individuals like myself find it extremely difficult to pay for JD Edwards courses out of our own pockets. Why are there no self study options available like those offered by Oracle and or Siebel.I believe the most critical aspect of training and even of daily usage of JDE is the training/end user manual. Proper documentation is very important and also rather rare.

27 JDEtips needs to offer more CNC type training, not just on the applications.28

29

30

As much as you can, please try to keep the costs of the training courses as low as possible. By making the courses more affordable, more people will be willing to take them.

Would like to see a class for developers who have a good knowledge in older tools releases, e.g., E811 tools 8.97 and just the differences and new things in E 9.0 and tools 8.98. Could also be a pre-recorded web based class.

Th i d f T h i l T i i B i S i I t bilit ti BI

p y p

30

31

There is a need for Technical Training on Business Services, Interoperability options, BI Publisher, Server Manager.

PLEASE, PLEASE provide training for World users. My staff and I need it terribly. Thank you for your consideration.

18

Comments:

CNC training is available at customer locations.

We will create an HR/Payroll course that we can give in a public setting. Currently, we give these classes at customer sites only.

Warehouse Management, Transportation, Real Estate, Homebuilder typically do not have enough users to fill a public class, however we do offer all these classes at customer sites.

CNC training is available at customer locations.We are doing our best to keep the cost of training affordable--we're currently running a 3 for 2 promotion (3 seats for the price of 2), and we'll be offering to pick up the instructor's travel cost for onsite training.

As mentioned on a previous page, we are working with Oracle to obtain permission to offer public World classes. We currently teach all World subjects at customer locations.

We have a lot to do--more classes to create, including virtual, online classes--all in the context of a challenging economic environment.

Thank you for your participation in the 2009 JD Edwards training poll.

If we can provide assistance with either end user or configuration level training, please feel free to contact:

Andy [email protected]

19

jde 2009 training survey-gabe1-9 · pdf fileklee associates, inc. [email protected] t l 1...

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