jd edwards - teamcain sspr brochure.pdf · solution for jd edwards enterpriseone enables end-users...
TRANSCRIPT
FORZA SSPRForza Consulting’s Self Service Password Reset solution for JD Edwards EnterpriseOne enables end-users to reset their JDE password without the intervention of the IT helpdesk or system administrator, increasing the efficiency of your IT Helpdesk while simultaneously improving end-user productivity.
SSPR safeguards system security by storing all user-account sensitive information within JD Edwards, providing in controllability, audit trails and company password policy compliance. SSPR is as secure as it is effective.
JD Edwards Self Service Password Reset (SSPR)
The password reset procedure can be a time-consum-ing process, with a significant throughput time from the initial password reset request through actually receiving the renewed password. As end-users typi-cally have to wait while the helpdesk processes their request, end-user downtime increases with produc-tivity losses as a result. With service request outside of the helpdesk service window and users in various time zones, productivity losses are further increased. When the helpdesk does provide a fast processing of the password reset request, this high service level might come at a considerable cost.
Forza Consulting’s Self Service Password Reset en-ables end-users to securely reset their passwords and help IT helpdesks to gain efficiency as the time con-suming process of resetting passwords is significantly reduced or even eliminated. Password reset requests have proven to be reduced by as much as 90%.
In addition SSPR improves end-user productivity by increasing the end-user uptime through significantly reducing the password reset cycle time and 24/7 avail-ability.
Surveys show that up to 30% of calls dealt with by IT Helpdesks are related to forgotten
passwords, requiring substantial time and resources to manage password resets. In addition,
forgotten passwords lead to productivity losses due to end-user downtime.
SSPRForgotten passwords
User
Subm
itting
servi
ce re
ques
t Confirmation on
service request
Wait
ing o
n inc
ident
man
agem
ent
Receiving renewed
password by email
1
4
2
User
Answer personal
question
Log
in with
tem
pora
ry pa
sswor
dChange password
in JDE
Choos
e ‘Fo
rgot
Passw
ord’
opt
ion1
4
2
3
3
Helpdesk
Rece
iving
end-
user
servi
ce re
ques
t Distributing
request
Incide
nt m
anag
emen
t,
gene
ratin
g ne
w pas
swor
dEmailing end-user
renewed password
1
4
2
3
VS
Helpdesk
Rece
iving
end-
user
servi
ce re
ques
t Distributing
request
Incide
nt m
anag
emen
t,
gene
ratin
g ne
w pas
swor
dEmailing end-user
renewed password
1
4
2
3
SSPR
Forza Consulting’s Self Service Password Reset enables end-users to securely reset their passwords by simply using the Forgot Password button on their JDE login screen. The user will then be presented with predefined end-user specific verification question to which only they know the answer. Upon providing the correct answer a temporary password is automatically provided to the end-user. The end-user logs in to JD Edwards with this one-time valid password and is immediately prompted to renew his password, completing the password reset pro-cess within minutes.
Security Forza Consulting’s SSPR solution safeguards security as it is fully integrated within JD Edwards. The application includes features to configure secret verification ques-tions and maintaining all end-user sensitive information including email addresses and end-user specific answers, all securely stored within JD Edwards. The number of pre-defined verification questions is configurable.
SSPR eliminates the risk of fraudulent password reset requests, as only the end-user knows the answer to his verification question and only the end-user receives a one-time valid password.
Compliance SSPR records the latest password change as well as the total number of times a specific end-user changed his password, providing in full audit logs supporting organi-zations in compliancy with their IT security requirements.
Benefits • Improves productivity by increasing end-user uptime• Increases helpdesk efficiency • Enables strong and complex password enforcement in
a secure way• Facilitates security compliance • Enhances the end-user service level through 24/7
availability • Empowers end-users through self service
SSPR is available on:• JD Edwards EnterpriseOne 8.12 / TR 8.96 and higher
