javaid.iqbal@hotmail.co.uk +92-301-8401382, +92-334-8401382

MUHAMMAD JAVAID IQBAL

CARRER OBJECTIVE To work with an organization that can provide me a career in challenging and competitive environment where I can apply my technical and creative skills to produce innovative, state of the art solutions for problems that I have been given to solve.

SKILLS & ABILITY

System X

P-Series & AIX

Worked on System X, BladeCenter and Pureflex

Strong experience in troubleshooting , Hands on experience of automated tools for hardware testing like Dynamic System Analysis(DSA), Remote Supervisor Adapter (RSA) AMM and CMM Logs analysis.

Hands on experience on manual testing by following troubleshooting standards of IBM Hardware Manuals, Software & Firmware troubleshooting

Configuration of IBM BladeCenters and x86 based IBM blades and X-series servers

Worked as a Front Office Engineer, Providing Action plan to Customer Engineers after analyzing the Logs to resolve the customer's Issue

Worked with different application teams to resolve the performance issues to improve the performance.

Quarterly health check for All the servers in the territory.

Responsible for all aspects of AIX System Administration and support for all pSeries servers such as: OS installation and upgrade, OS problem resolution, application of OS fixes, installation of application software,

Administration of user accounts, system configuration, troubleshooting, system monitoring, system tuning, security updates,

Hardware maintenance, disk usage maintenance, etc.

Performed TL upgrades in the environment and installed ifixes when required.

Worked with different application teams to resolve the performance issues to improve the performance.

Quarterly health check for All the servers in the terriorty.

Performed Firmware Level Upgrades on system, Ethernet and Fibercard on Aix Servers.

Hardware troubleshooting, Maintenance and replacement of failed hardware and configuration of new hardware

Troubleshoot hardware issues, cabling issues.

Created backup and Restoring the server from the mksysb image and bringing up the server

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STORAGE

Configuring, Administration and Troubleshooting of SAN starting from DS3K to DS8k, V7000 and SVC

Troubleshooting routine critical issues including threshold optimization, server throughput, ports availability, meeting zoning requirements, one-path down, enabling the path on source or destination arrays, data not migrated, host not seeing storage and storage management problems.

Configured different RAID groups and allocated LUNs to storage groups using Storage Manager

Performed firmware upgrade of storage and also worked on SAN Shell environment

Configured CLI on V7000 and SVC for command based task

Configured mdisk, vdisk and host on v7000 and SVC

Certifications/Trainings AIX 6.1 Basic Operations Certified (000-103)

AIX 6.1 Administration Certified (000-104)

Hands on Workshop on AIX 5.x Intermediate System Administration Training

POWER7 and SDMC Combo course from Germany, Mainz (COMBE0DE-C5B3)

AIX 5L System Administration Training

Power7 Systems - Hardware Training

9117-MMA and 9406-MMA Power6 Model 570 Hardware Training

IBM Power Systems CEC Concurrent Maintenance Training

IBM POWER7 8233-E8B and 8236-E8C Hardware Training

Servicing the IBM System p Supporting POWER6 Technology

IBM System Storage DS Remote Support Manager Service Training

IBM DS4700 Service Training

IBM DS4800 Service Training

IBM DS4800 Firmware upgrade Training

IBM 3573 Tape Library Service Training

IBM 3576 Tape Library Service Training

IBM 3581 Ultrium Tape Autoloader Training

IBM 3582 Ultrium Tape Library

Servicing System x Servers Part 1 (XW2001)

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Servicing IBM System x Servers Part II (XW0001)

CCNP Certified Network Professional (CCNP)

ITIL Foundation Certified

PROFESSIONAL EXPERIENCE

Responsibilities

Server Support Specialist, IBM Pakistan

September 2009– Till Date

Working as a primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client

Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.

Advice clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation.

Responsible to Perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.

Responsible for a high level of client satisfaction with service delivery, technical support and operational services for the client accounts.

Responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Responsible to engage support teams and technical teams to ensure all problems are investigated; diagnosed; have root cause analysis performed and permanent fixes implemented within the agreed terms of the SLO ensuring that these are prioritized by severity and impact criticality.

Responsible to proactively identify potential issues and communicate to customer’s management and provide cost effective solutions in a timely fashion. Analyze incidents/alerts from logs and ensure that potential problems are proactively detected and fixed before they cause business impact.

Take end to end responsibility for all problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems to 2nd and 3rd level support teams that age and are resulting in recurring incidents for the business.

Responsible to maintain the service catalogue for all available services to drive standardization and rationalization of all production services.

Ensure that Services met against SLAs, Escalate the problem to higher level management in case of any issue regarding consistency of contract terms.

Academic Qualification BS in Computer Engineering 2005-2009

University of Engineering and Technology Lahore, Pakistan