jared a. lucas resume with refences (2016)
TRANSCRIPT
Jared A. Lucas115 Milann Ave. Apt DVictoria, TX 77901 Phone: (361) [email protected]
Property Management
Systems On QProperty
Management Opera PMS
Visual Matrix
CertificatesFood Handlers 2015
IHG Way of Clean 2016
Hilton WorldwideOn Q R&I
Night AuditHHonors Rewards
All ADA Course Work
Skills Word
Excel Outlook Access
Power Point Publisher
Operational Phone Switchboards
Onity Key Access
AwardsSpirit of Hampton
July 2012*Awarded to 4 out of
260,000 employees in U.S.
Rise ManagementEmployee Of the Year
3013
Positions HeldContracted ConsultantAsst. General Manager
Front Office ManagerGuest Relations Mngr.
Executive HousekeeperNight Auditor
Education
Hospitality 2007-2016Holiday Inn Express Elgin Holiday Inn Express Austin North CentralHyatt Place Corpus Christi Island Retreat CondominiumsHoliday Inn Express Victoria Sandcastle CondominiumsHilton Garden Inn Victoria Casa Condominiums Hampton Inn Victoria Island Retreat Condominiums Best Western Victoria
Responsible for assisting the general manager in all aspects of hotel operations, including overall management of hotels in general manager’s absence.
Functioned as a contracted consultant in hotel operations with emphasis in brand standards.
Responsible for oversight of front office, housekeeping, & maintenance operations.
Responsible for scheduling meetings and creating weekly schedules for staff.
Supervised employees on the front desk as the Front Office Manager. Replied to guest reviews online and responded to guest problems as
AGM, Guest Relations Manager, and Guest Experience Champion. Provided superior customer service to guests throughout their
experience. Including management of branded service scores. Created arrival reservations, while checking guests in and out of hotel. Helped to manage all e-mail activity and process postal mail to send out
to prospective guests & property owners of condominiums. Prepared and organized daily paperwork for business. Responsible for making sure that the books and financial activity are
balanced on daily basis during night audits. Started recycling system to help cut costs and reduce carbon footprint for
a few condominium properties.
Food & Beverage 2003-2005Omni HotelKrispy Kreme Doughnuts Denny’s Restaurant
Drove to a series of locations, delivering products to respective stores. Customer service skills in promoting and supplying company products Worked with invoices and managers of convenient stores Checked and maintained delivery truck and assisted in preparation for
deliveries. Set-up banquets rooms for various events, including weddings, meetings,
banquets, job fairs, and other important clients of the hotel. Worked with supervisors to manage practicality and creativity with set-
ups. Filled in for cooks, preparing meals, washing dishes all while abiding by
health departments mandates for cleanliness and sanitation.
Texas A&M University- Kingsville
B.S. in KinesiologyMinor in Health and
Sociology 2004
Stroman High SchoolHigh School Diploma 1998
LanguagesEnglish- Fluent
Spanish- Beginner
Able to Relocate & Travel Extensively
Additional Experience 2002Boys & Girls Club
Supervised the daily activities of members of the program. Helped club members with their homework on a daily basis. Worked with parents in dealing with problems that occurred at
the club involving their children. Met with Program Director to brainstorm and report activities
that were implemented in the different programs.
Professional References:
Mrs. Zona Sweeney General ManagerHoliday Inn Express- Austin North Central
520-256-7559 E-mail: [email protected] Interstate 35 North
Austin , TX 78753
Charles Luskin Regional Director of Operations Prince Preferred Hotels
817-386-6351 [email protected]
Bridgette Barraza General ManagerHampton Inn Victoria
361-484-9952 E-mail: [email protected] N. Navarro St.
Victoria, Texas 77901
Thelma Jimenez Assistant ManagerSandcastle Condominiums
361-230-2853 E-mail: [email protected] Sandcastle Dr.
Port Aransas, Texas 78373