January, 2009

2009 OE Business Plan

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Current Challenges

• OE program not performing intended role:- To attract new clients to SSA- Instead it is used as Training tool by our existing clients

• About 50% of students in 2008 were from active deployments• Remainder are repeat OE clients

• Impact of Economic downturn:- 9 registered OE clients either cancelled or rescheduled attendance

• Travel restrictions• Reductions in budgets/education programs• Additionally, several individuals changed plans and deferred registration

- As a result canceled 4th Gold Belt wave for 2008- Nearly $400K revenue loss in 2008

• Historical performance (revenue):- 2006 $850K- 2007 $1.1M- 2008 $885K

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2002-2007 By Company, By Training TypeCompany Leadership WorkshopExecutive Champion BB GB MBB DFSS Grand TotalCovance 9 28 4 41IPSCO 2 11 18 1 1 33Kerr McGee 19 3 2 24GENCO 2 6 8 7 23IMP 11 5 16Fidelity Investments 15 15Schlumberger 10 3 13Raytech 1 9 1 11CA 4 5 1 10H.J. Heinz 10 10Toyota Financial Services 10 10Merrill Lynch 9 9OI 7 2 9Overstock.com 2 6 1 9UST 9 9Wells Fargo 4 1 2 1 1 9Hitchiner 1 7 8MODEC 1 7 8Scholastic 8 8APQC 7 7Expedia 2 5 7Ambrosi 2 1 2 1 6Aquila 6 6Entergy 5 1 6Grede Foundries, Inc. 6 6Love Box 2 4 6The Kroger Co. 6 6Alstom 5 5Rehab Inst of Chicago 1 4 5Tru-Marine 2 1 2 5Unilever 1 4 5University of California, Berkeley 5 5Ametek 4 4Compressor Systems, Inc. 2 2 4Flir 4 4Ikon 1 1 2 4Kurz-Kasch 1 1 2 4Minitab Inc. 2 2 4Norchem Drug Testing 2 1 1 4Smiths Aerospace 4 4Voith Paper Fabrics 4 4Wal-Mart 1 3 4

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2009 OE Plan

• Goal:- >$1M Revenue- Approximately 12 classes, 130+ students

• Update program:- Finalize processes/responsibilities to new staff by 1Q09- Improve current-state where possible:

• Updated message/web-site• Online registration to simplify registration process, doing business with SSA

- Mitigate impact of travel restrictions by offering OE classes in different locations- Continue to use existing clients to fill seats

• Grow revenue:- New Product offerings

• IBL & SilverBelt – developed, not yet delivered, scheduled for April 2009• Change Acceleration – new offering - March 2009• Additional “Business Belt” offerings – in progress

- New locations:• Silver Belt – Chicago• IBL – Chicago & Pittsburgh• Change Acceleration – Denver

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Overview

“Business Belt” Products

Integrated Business Leader

Business Awareness

Financial Analyst Workshop

LSS Business Acumen

Format 3-day hands-on workshop in classroom setting. Simulation used throughout.

½ day workshop with follow-up activity for students to share with supervisors.

½ day lecture, ½ day workshop.

2-3 day classroom ?

Status Designed, scheduled for May delivery.

Developed for CR, not yet delivered.

Well developed/used. - CONCEPT -

Who should attend

Manager/Champion General staff Financial Analysts Belts

Intended Outcome

• Prepare Managers / Champions to effectively identify, scope & charter strategically aligned LSS projects, and to monitor/manage Belts/Projects.

• Students should develop a basic understanding of how they impact business performance through routine activities and how they may improve future business performance .

• Orientation for FAs. • Communicates Financial

standards & guidelines for deployment.

• how to interact with Belts, deployment in general.

• How to determine & measure project financial benefits.

• Benefit reporting, tracking & validation.

• Enhance Belts ability to improve business performance by providing general business acumen with LSS toolset.

• Belts will be able to ID, scope & execute strategically aligned, impactful projects & better understand business implications.

Key topics • Intro Fin/bus perf.• BRM, VSM• LSS Tools• Project ID & Chartering• Project Coaching

• Intro Fin/bus perf.• Your Bus Measures (e.g.

Rev Recon / Utilization)• - How you impact bus

perf.

• Into to LSS• Deployment overview• Fin. Stds.• Project Charters• Valuation• Reporting/Validation

• Advanced Problem Solving – advanced DOE

• Intro to Fin/bus performance.

• Innovation workshop• Boot-camp Lean

Requirements Engaged Manager/Champion.

Business Sponsor. Requires session with Fin. Champ. To establish financial standards.

Practicing Belts.

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2009 OE Plan

Students $K/Student Total revenue Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Tot Rev

Gold Belt Wave 1 18 17 306.00 61 61 61 61 61 306Gold Belt Wave 2 10 17 170.00 34 34 34 34 34 170Gold Belt Wave 3 15 17 255.00 51 51 51 51 51 255Gold Belt Wave 4 10 17 170.00 34 34 68MBB Wave 1 10 17 170.00 43 43 43 43 170MBB Wave 2 10 17 170.00 43 43 43 43 170DFSS 6 15 90.00 30 30 30 90IBL Wave 1 10 3 30.00 30 30IBL Wave 2 10 3 30.00 30 30IBL Wave 3 10 3 30.00 30 30SilverBelt Wave 1 10 10 100.00 50 50 100SilverBelt Wave 2 10 10 100.00 50 50 100

1,519

OE 2009 PlanOctober 27, 2008

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