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MONTHLY REPORTJANUARY 2016

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Sun Tran & Sun VanMonthly Operations Report

Table of Contents

January 2016SECTION PAGE

I.System Highlights and Accomplishments 3-11

II.Sun Tran

a.Ridership 12b.Revenue 13c.Pass Sales 14d.Summary of Expenses 15e.System Summary 16f.Annual Ridership 17g.Performance Indicators 18-28h.Route Performance Profile 29i.Route Passenger Per Hour Ranking 30j.Customer Satisfaction 31

III.Sun Vana.Ridership & Revenue Collection 32b.Summary of Expenses 33c.System Summary 34-35d.Annual Ridership 36e.Performance Indicators 36-42f.Customer Satisfaction 43

IV.Glossaries 44-45

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Sun Tran & Sun VanStrategic Goals Progress Update

January 2016

In addition to highlighting major accomplishments and programs each month, this section communicates Sun Tran and Sun Vans ongoing efforts to achieve FY 2016 system goals and objectives.

Provide Excellent Customer Service

Sun Tran Customer ServiceSun Trans Customer Service Center answered 92 percent of the total number of calls received, a 2 percent decrease from the previous month and a 3 percent increase from the same time last year. Customer service representatives met the established goal of answering at least 85 percent of total calls, keeping the average ring time at 14 seconds or less and keeping the calls at 90 seconds or less. These goals are to help ensure better service for the thousands of passengers who phone the call center.

Sun Trans number of complaints decreased by 1 percent when compared to the previous month and by 24 percent when compared to the same time last year.

Additionally, compliments increased by 22 percent when compared to December 2015.

Sun Van Customer Calls Sun Vans dispatch answered 15,808 calls, a decrease of 8.6 percent when compared to the last month, and an increase of 1.4 percent when compared to the same time last year.

Sun Vans dispatch answered 83.2 percent of the calls offered, an increase of 2.7 percent from December, and a .3 percent decrease from January of 2015.

Reservations answered 16,576 calls, a decrease of 5.9 percent when compared to the previous month, and a decrease of 3.1 percent when compared to the same time last year.

Reservations answered 96.3 percent of the calls offered during the month, a decrease of .26 percent from the previous month, and a .6 percent increase from the same time last year.

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January 2016ContinuedReservations Spanish answered 987 calls, a decrease of 3.8 percent when compared to the previous month and an increase of 21.4 percent when compared to the same time last year. Reservations Spanish answered 95.3 percent of the calls offered, which is a 1.1 percent decrease from December and a .3 percent increase from January of 2015.

Dispatch percentage of abandoned calls was 3.25 percent not reaching their goal of less than 3.2 percent. Reservations abandoned calls were 1.72 percent, Spanish abandoned calls were 2.8 percent, reaching their goal for the month of January.

On-time Performance for the month was 94 percent, not reaching the established goal of 96 percent. This statistic is connected to an increase in ridership and a less than optimal number of operators, which leads to more trips per operator and delays in service.

Onboard SurveyThe City of Tucson in partnership with the Pima Association of Governments is conducting the survey on board all Sun Tran, Sun Express, Sun Shuttle, and Sun Link routes in the region, which started in January 2016 and runs through March. The survey is a study of how people use transit to travel in the Tucson metropolitan area. The information will be used to plan transit infrastructure improvements and service augmentation.

Special Services Office ActivityThe Special Services staff assisted approximately 4,524 customers during the month, an increase of 4.3 percent when compared to the previous month. The daily average was 226 customers compared to 197 for the prior month and 248 for the same time last year.

Staff issued a total 2,590 SunGO ID & Cards during the month of January 2016, compared to 2,407 issued in December and 3,030 issued in January of 2015. Specifically, the cards issued in January were, 1,922 low-income (492 replacement), 444 disabled (242 replacement), and 224 senior (68 replacement).

Agents answered 2,559 calls on the English line or 87.04 percent calls answered with 352 calls abandoned. The percent calls answered for English in January was lower than the prior month, which was 88.1 percent and was higher by .7 percent from the same time last year.

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January 2016ContinuedAgents also answered 34 calls on the Spanish line or 94.44 percent calls answered with one call abandoned. The percent calls answered for Spanish in January was lower than the prior month, which was 97.44 percent and was higher by 1.6 percent from January of 2015, which was 92.9 percent.

We continue to monitor staffing needs to improve call statistics and decrease abandoned calls and wait times.

Ensure an Efficient and Effective Operation

Sun Tran Maintenance Goals During the month, 133 preventative maintenance inspections of Sun Tran buses, 48 air conditioner inspections and 18 preventative maintenance inspections of support vehicles were completed, all with 100 percent on-time performance. A total of 16 Quality Assurance Inspections were performed by Maintenance Managers and Supervisors.

The active fleet for Garage 1 (South Yard) maintenance shop remains at 122 buses and the active fleet at Garage 2 (NW Facility) is 124 buses. The total active fleet for the month remains the same as the previous month at 246.

Bus Ratio Goals For Fiscal Year 2016, the goal is to keep the inoperable bus spare ratio the percentage of buses not used in peak service because they are scheduled for repairs at or below 20 percent for both shops. For the month of January the inoperable bus spare ratio was 17 percent for both maintenance shops, meeting the goal.

Workforce Compliance and Additions Human Resources (HR) and accounting staff at both Sun Tran and Sun Van attended a Record Retention webinar that focused on the requirements for Department of Labor audits. Staff was also present for a webinar presented by ADP, covering compliance with the new Affordable Care Act regulations governing year-end health care reporting for all employees.

Employee and Labor Relations Wells Fargo conducted a webinar offered to all administrative employees titled Health Care in Retirement.

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January 2016ContinuedStaff attended a Salvation Army Advisory Board Meeting where human trafficking in Tucson and the nation was discussed.

A staff meeting was held at Sun Van, topics discussed included security and road checks.

A Labor Management Meeting was held at Sun Tran with management and union members. Some of the topics discussed were Building 5 heating, ventilating and air conditioning, plastic seat insert installations, driver partition installation update, work related injuries, efficiency program, stopping for water, major and minor rules, and re-training of coach operators.

Transit Task Force (TTF)At the January meeting, TTF members discussed next steps for the JWA Transit Workshop Report Policy, which was tabled to continue the discussion in February. TTF members were also given information about the transit management contract performance indicators and were given the opportunity to comment. This topic will also be re-addressed at the February meeting.

Cost Saving Measures and Efficient FacilitiesDuring the month of January, Sun Trans Northwest Facility produced 10,760 kWh of electricity from the solar panels. This provides a cost avoidance of approximately $1,076 for the electricity generated and a Tucson Electric Power solar credit reimbursement to the City of Tucsons Department of Transportation of $1,722.

Construction of a new Sun Shuttle bus bay at the south end of the Roy Laos Transit Center was completed. The new location alleviates some of the traffic congestion in the transit center and provides a convenient location for Sun Shuttle passengers toboard.

Improve Safety and Security

Fare Enforcement OfficersStarting January 15, 2016, Sun Tran launched the use of Fare Enforcement Officers to ride select buses each day. These officers ride buses throughout the system with the purpose of enhancing security, assisting coach operators to handle difficult situations and provide another level of customer service to answer passenger questions.

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January 2016ContinuedSafetySun Van held their quarterly safety meeting with reservationist and dispatch employees in attendance. The topics covered in the meeting included Bloodborne Pathogen Policy and procedures, annual emergency fire evacuation procedures, on-time performance and Safety Awards were presented to 32 drivers for the months of October, November and December of 2015. Sun Van also held a Safety meeting for all bargaining unit van operators, topics discussed included emergency fire evacuationprocedures, 401(k) options, and employees were recognized for their years of service.

Employee Training During the month of January, five Sun Tran and Sun Van supervisors attended the Transportation Safety Institute's training course called Effectively Managing Transit Emergencies. The course goal was to provide participants with the knowledge and skills to effectively manage transit emergencies. Training modules included topics such as the nature of emergencies and disasters, why transit needs to address emergency management, and incident command systems. As a result of attending this training, supervisors now have a better understanding of their responsibilities in the event of an emergency or disaster.

Fifteen Sun Tran mechanics received Allison Hybrid Familiarization training, a program was designed to help the mechanics to utilize the Gillig electrical schematics as they apply to the Allison Hybrid System. This training helped Sun Tran's mechanics to better understand the hybrid system components and their operation. This allows the mechanic to be more effective and make an accurate diagnosis. They also discussed high voltage safety during the class.

Sun Tran continued with operator refresher training, a 4-hour refresher course that covers many topics which include LLLC (Sun Trans version of defensive driving), radio and farebox procedures, the Americans with Disabilities Act, pedestrian awareness, situational awareness, conflict resolution and BLINK a practical approach to workplace stretching to ensure bodies are prepared to do the work without incurring an injury. To date, 152 operators have received this training.

Sun Tran hired four operators during January. They have completed behind-the-wheel training and transitioned to route training. The trainees are expected to promote to full-time operators in mid-February.

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January 2016ContinuedIncrease Ridership

Sun Tran RidershipPassenger ridership for January totaled 1,408,043. This is a decrease of 202,751 or (12.6%) from the prior year and is under budget by 286,027 or (16.9%).

YTD passenger ridership is 8,525,631. This is a decrease of 3,152,348 or (27.0%) from the prior year and 3,449,359 or (28.8%) under budget.

Passenger revenue for January was $956,902. This is a decrease of $38,215 (3.9%) when compared to the prior year.Sun Trans January pass sales were $466,280 after allocating Sun Link and Sun Shuttles pass sales revenue share of $79,053 and $4,179, respectively. MTD passenger revenue is under budget by $76,378 (7.4%).

YTD passenger revenue is $5,143,204 which is a decrease of $2,298,108 (30.9%) from the prior year and $1,929,966 (27.3%) under budget.

Revenue per passenger boarding in January was $.68 cents compared to $.62 cents last year for the same time period.

The overall farebox recovery ratio for January is 21.3%, while YTD, is 16.2%.

Sun Van Ridership Sun Van ridership for January totaled 44,756. This is an increase of 1,291 or 3.0% compared to January 2015. Revenue passengers, excluding Personal Care Attendants (PCA) increased by 878 passengers or 2.1%.

Total passenger ridership year to date is 335,832. This is an increase of 16,156 or 5.1% compared to last fiscal year. Revenue passengers, excluding Personal Care Attendants (PCA), increased by 14,438 passengers or 4.8%.

Sun Van ridership demand for the month of January 2016 was approximately 60,711 passenger trips, an increase of .99% when compared to the previous year. Productivity was 2.01 passengers per hour, up .32 passengers per hour.

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January 2016ContinuedCommunity OutreachDuring the month of January two How to Ride sessions were held for international students at Pima Community College. The first session at the Downtown Campus had 22 students and the second session at West Campus had 19 students in attendance. A similar How to Ride presentation was held at Workability Program with eight students in attendance.

One START training session was held at the Council House Senior Living facility with 15 seniors in attendance.

A Speakers Bureau presentation on regional transit options was given to the Presidio Rotary Club at Club Congress with 21 people in attendance.

Passenger ToolsSun Trans Facebook audience increased by 2.7 percent when compared to the previous month, and increased by 44.15 percent when compared to the same time last year. The post with the highest reach in January was a historic Sun Tran picture on January 28, with over 1,500 impressions.

Sun Trans twitter audience grew by 2.4 percent when compared to the previous month and by 34.73 percent when compared to the same time last year. Profile visits increased by 32.8 percent when compared to the previous month. The top Tweet for the month was announcing Sun Tran and Sun Links New Years Day schedule, with over 1,100 impressions.

A recommendation for Facebook Page Promotion and a Twitter Follower Campaign were developed and approved. Both social media platforms will begin in February with the goal of growing Sun Trans social media audience.

Sun Trans website had 177,115 page views, an increase of 9.8 percent when compared to the previous month. The website had a total of 113,159 sessions, an increase of 9.1 percent when compared to the previous month. A total of 77.7 percent of sessions were accessed with a mobile device.

Sun Link PromotionsSun Tran staff met with Kaneen Advertising & Public Relations during the month of January to discuss upcoming marketing efforts for the Gem and Mineral Show. Staff drafted communication materials for the event, such as a press release and socialmedia posts, in addition to placing advertising.

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January 2016ContinuedU-PassIn January ads promoting the spring semester U-Pass were developed for the Arizona Daily Wildcat, both online and print, as well as an ad promoting both the U-Pass and Sun Link for the Arizona Daily Wildcats Restaurant, Bar and Entertainment Guide.

GoTucson Mobile AppThe GoTucson mobile app has continued to be promoted during the month of January 2016 through placed advertising, social media and online. The number of individuals utilizing the GoTucson mobile app to ride transit throughout the community was 2,572 compared to 1,707 in December 2015.

The GoTucson mobile app has continued to be promoted through placed advertising, social media and online.

SunGO UpdateSun Tran staff held training for 20 G4S security officers who will be working at the transit centers and on the bus. The training enabled them to provide information regarding SunGO and the Sun Tran system to passengers. Training covered an overview of the regional transit system, trip planning tools, rules for riding Sun Tran, fares, passes and how to use the TicketVending Machine.

Sun Tran staff sent SunGO update to Parks and Recreation sales outlets with instructions to reduce the need to refund customers.

A wireless router was installed and tested at a SunGO sales outlet (Fry's Store #33) to deal with connectivity issues. A list of MAC addresses were created for Sales Outlets (Fry's, City of Tucson cashier offices and Parks and Recreation facilities) so they could be assigned a static IP address.

Staff had extensive communications with Frys IT Department and vendor Wandering WiFi to resolve issues related to RPASS units at Fry's sales outlets.

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January 2016ContinuedSun Tran marketing staff began to discuss and plan for new implementation of the SummerGO Youth Pass for the summer of 2016. A meeting with Parks and Recreation was held to discuss and plan for the launch of the pass. Details will be finalized in February and promotion of the pass will begin for the second summer of the two year (summer) pilot program.

Additionally, communications for upcoming training videos for the SunGO website for organizations were developed. Staff met with The Gordley Group and Scott Litteer Films to initiate the video development project, production is slated for February. These videos will help local Get on Board and nonprofit organizations effectively utilize the online SunGO system specifically designed for them.

Get on Board and Organizations UpdateIn collaboration with Pima Association of Governments Travel Reduction Program (TRP), an article on both Get on Board Program and the GoTucson mobile app was developed and submitted for the TRP newsletter. Sun Tran staff presented at a TRP meeting for Transportation Coordinators for employers with 100 or more employees. The presentation focused on apps, technology and updates related to transit in Tucson.

Sun Tran staff directed an additional training to instruct Hotel Congress staff to sell SunGO passes and use the RPASS unit.

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SUN TRAN RIDERSHIP

VARIANCE JANUARY VARIANCE

ROUTE PASSENGERS:CURRENT

YEARPRIOR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

FULL FARE 404,127 492,778 (88,651) -18.0% 532,510 (128,383) -24.1% ECONOMY FARE 538,625 612,348 (73,723) -12.0% 507,350 31,275 6.2% EXPRESS FARE 17,985 21,367 (3,382) -15.8% 24,610 (6,625) -26.9% DAY PASS 78,229 68,106 10,123 14.9% 45,180 33,049 73.1% OTHER 67,434 76,381 (8,947) -11.7% 213,790 (146,356) -68.5%ROUTE REVENUE PASSENGERS 1,106,400 1,270,980 (164,580) -12.9% 1,323,440 (217,040) -16.4% TRANSFER PASSENGERS 268,018 300,950 (32,932) -10.9% 330,340 (62,322) -18.9% CHILDREN =

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JANUARY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 651,415$ 684,889$ (33,473)$ -4.9% 741,280$ (89,865)$ -12.1% ECONOMY FARE 164,632 187,383 (22,751) -12.1% 171,140 (6,508) -3.8% EXPRESS FARE 34,731 37,123 (2,392) -6.4% 61,250 (26,519) -43.3% DAY PASS 51,459 21,135 30,324 143.5% 16,820 34,639 205.9% OTHER 54,665 64,588 (9,923) -15.4% 42,790 11,875 27.8%

TOTAL ROUTE PASSENGER REVENUE 956,902$ 995,118$ (38,215)$ -3.8% 1,033,280$ (76,378)$ -7.4%

YEAR TO DATE JANUARY VARIANCECURRENT


ROUTE PASSENGER REVENUE: FULL FARE 3,441,192$ 5,016,113$ (1,574,920)$ -31.4% 4,801,890$ (1,360,698)$ -28.3% ECONOMY FARE 890,625 1,320,049 (429,424) -32.5% 1,114,400 (223,775) -20.1% EXPRESS FARE 213,413 340,449 (127,036) -37.3% 342,880 (129,467) -37.8% DAY PASS 267,901 289,614 (21,714) -7.5% 279,960 (12,060) -4.3% OTHER 330,073 475,088 (145,015) -30.5% 534,040 (203,967) -38.2%

TOTAL ROUTE PASSENGER REVENUE 5,143,204$ 7,441,312$ (2,298,108)$ -30.9% 7,073,170$ (1,929,966)$ -27.3%

Notes: FY16 August cash revenue was $205,603 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $428,094 for Sun Link's YTD Fiscal Year 2016 revenue share.YTD pass revenue has been reduced by $7,555 for Sun Shuttle's YTD Fiscal Year 2016 revenue share.

JANUARY

JANUARY

SUN TRAN REVENUE

VARIANCE

VARIANCE

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SUN TRAN PASSES SOLD AND PASS REVENUE

PASSES SOLD PASS REVENUEJANUARY VARIANCE JANUARY VARIANCE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 7,482 3,382 4,100 121.2% 26,187 20,244 $5,943 29.4%8459 DISCOUNTED DAY PASS 14,441 509 13,932 2737.1% 25,272 891 $24,381 2736.3%8450 FULL FARE 7 DAY 0 1,292 (1,292) -100.0% 0 3,005 ($3,005) -100.0%8450 FULL FARE MONTHLY 3,559 7,613 (4,054) -53.3% 145,462 183,458 ($37,996) -20.7%8451 ECONOMY MONTHLY 6,752 5,784 968 16.7% 99,330 113,182 ($13,852) -12.2%8452 EXPRESS MONTHLY 439 533 (94) -17.6% 23,308 29,411 ($6,103) -20.8%8455 ANNUAL 4 0 4 100.0% 1,652 - $1,652 100.0%8453 COLLEGE PASS 1,019 (5) 1,024 -20480.0% 104,730 35,867 $68,863 192.0%8453 COLLEGE PASS EXPRESS 38 385 (347) -90.1% 4,527 1,746 $2,781 159.3%8454 SUMMERGO YOUTH PASS 0 0 - 0.0% 50 0 $50 100.0%

SUBTOTAL: 33,734 19,493 14,241 73.1% 430,517$ 387,804$ 42,713$ 11.0%STORED VALUE

8450 FULL FARE STORED VALUE 10,400 13,159 (2,759) -21.0% 15,600 19,739 ($4,139) -21.0%8451 ECONOMY STORED VALUE 33,882 28,300 5,582 19.7% 16,941 14,150 $2,791 19.7%8452 EXPRESS STORED VALUE 1,611 1,310 301 23.0% 3,222 2,620 $602 23.0%

SUBTOTAL: 45,893 42,769 3,124 7.3% 35,763$ 36,509$ (746)$ -2.0%

TOTAL 79,627 62,262 17,365 27.9% 466,280$ 424,313$ 41,967$ 9.9%

YEAR TO DATE PASSES SOLD PASS REVENUE

CURRENT PRIOR AMOUNT PERCENT CURRENT PRIOR AMOUNT PERCENTMONTHLY

8450 DAY PASS 26,643 23,056 3,587 15.6% 93,251 117,855 (24,605) -20.9%8459 DISCOUNTED DAY PASS 99,800 98,149 1,651 1.7% 174,650 171,759 2,891 1.7%8450 FULL FARE 7 DAY 226 8,307 (8,081) -97.3% 2,868 3,005 (137) -4.6%8450 FULL FARE MONTHLY 18,782 53,496 (34,714) -64.9% 757,954 1,280,262 (522,308) -40.8%8451 ECONOMY MONTHLY 35,266 33,774 1,492 4.4% 518,396 795,786 (277,390) -34.9%8452 EXPRESS MONTHLY 2,362 4,044 (1,682) -41.6% 123,797 222,031 (98,234) -44.2%8455 ANNUAL 20 0 20 100.0% 13,909 - 13,909 100.0%8453 COLLEGE PASS 3,001 2,888 113 3.9% 441,688 520,190 (78,502) -15.1%8453 COLLEGE PASS EXPRESS 228 1,287 (1,059) -82.3% (62,453) 72,334 (134,787) -186.3%8454 SUMMERGO YOUTH PASS (161) 0 (161) 100.0% (24,717) 0 (24,717) 100.0%

SUBTOTAL: 186,167 225,001 (38,834) -17.3% 2,039,343$ 3,183,222$ (1,143,879)$ -35.9%STORED VALUE

8263 FULL FARE STORED VALUE 60,787 87,026 (26,239) -30.2% 91,181 130,539 (39,359) -30.2%8450 ECONOMY STORED VALUE 174,148 201,719 (27,571) -13.7% 87,094 100,860 (13,766) -13.6%8452 EXPRESS STORED VALUE 7,461 8,424 (963) -11.4% 14,922 16,848 (1,926) -11.4%

SUBTOTAL: 242,396 297,169 (54,773) -18.4% 193,197$ 248,247$ (55,050)$ -22.2%

TOTAL 428,563 522,170 (93,607) -17.9% 2,232,540$ 3,431,469$ (1,198,929)$ -34.9%

Note:FY16 August cash revenue was $205,226 due to the strike.FY16 September cash revenue was $312,202 due to the strikeYTD pass revenue has been reduced by $428,094 for Sun Link's YTD Fiscal Year 2016 revenue share.YTD pass revenue has been reduced by $7,078 for Sun Shuttle's YTD Fiscal Year 2016 revenue share.

JANUARY JANUARY VARIANCEVARIANCE

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JANUARY JANUARY JANUARY VARIANCECURRENT PRIOR VARIANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 1,387,062$ 1,575,313$ 188,251$ 12.0% 1,400,578$ 13,516$ 1.0%MAINTENANCE WAGES 395,849 414,100 18,251 4.4% 362,474 (33,375) -9.2%SALARIES 341,315 383,873 42,558 11.1% 338,608 (2,707) -0.8%FRINGE BENEFITS 1,000,635 1,121,654 121,019 10.8% 962,408 (38,227) -4.0%SERVICES 272,504 347,381 74,877 21.6% 446,918 174,414 39.0%UTILITIES 60,872 80,776 19,904 24.6% 68,909 8,037 11.7%MATERIALS AND SUPPLIES 622,219 449,309 (172,910) -38.5% 508,145 (114,074) -22.4%CNG FUEL 57,837 52,456 (5,381) -10.3% 64,333 6,496 10.1%DIESEL FUEL 230,562 309,574 79,012 25.5% 338,025 107,463 31.8%CAPITAL OUTLAY 0 0 0 0.0% 13,488 13,488 100.0%INSURANCE 142,920 172,490 29,570 17.1% 147,167 4,247 2.9%LABOR CREDITS/EXP TRANSFERS (16,181) 13,616 29,797 218.8% (5,007) 11,174 -223.2%

TOTAL EXPENSES 4,495,593$ 4,920,542$ 424,949$ 8.6% 4,646,044$ 150,451$ 3.2%

JANUARY JANUARY ANNUALCURRENT PRIOR VARIANCE

YEAR TO DATE YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 9,765,077$ 10,050,132$ 285,055$ 2.8% 16,806,930$ 7,041,853$ 41.9%MAINTENANCE WAGES 2,729,886 2,717,100 (12,786) -0.5% 4,349,690 1,619,804 37.2%SALARIES 2,595,550 2,483,216 (112,334) -4.5% 4,063,290 1,467,740 36.1%FRINGE BENEFITS 6,654,403 6,577,705 (76,698) -1.2% 11,548,890 4,894,487 42.4%SERVICES 3,167,231 2,344,283 (822,948) -35.1% 5,363,010 2,195,779 40.9%UTILITIES 454,477 495,930 41,453 8.4% 826,910 372,433 45.0%MATERIALS AND SUPPLIES 3,305,708 3,039,745 (265,963) -8.7% 6,097,740 2,792,032 45.8%CNG FUEL 322,137 360,309 38,172 10.6% 772,000 449,863 58.3%DIESEL FUEL 1,837,801 3,825,739 1,987,938 52.0% 4,056,300 2,218,499 54.7%CAPITAL OUTLAY 27,718 0 (27,718) 100.0% 161,850 134,132 82.9%INSURANCE 1,028,295 1,207,286 178,991 14.8% 1,766,000 737,705 41.8%LABOR CREDITS/EXP TRANSFERS (94,512) (144,241) (49,729) 34.5% (60,080) 34,432 -57.3%

TOTAL EXPENSES 31,793,772$ 32,957,204$ 1,163,432$ 3.5% 55,752,530$ 23,958,758$ 43.0%

SUN TRAN SUMMARY OF EXPENSES

BUDGET BALANCE

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SUN TRAN SYSTEM SUMMARY

JANUARY VARIANCE JANUARY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 1,408,043 1,610,794 (202,751) -12.6% 1,694,070 (286,027) -16.9%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 956,902$ 995,118$ (38,216)$ -3.8% 1,033,280 (76,378) -7.4%

EXPENSES: TOTAL EXPENSES 4,495,593$ 4,920,542$ 424,949$ 8.6% 4,646,044$ 150,451$ 3.2%

MILES: REVENUE MILES 653,163 689,122 (35,959) -5.2% 632,120 (21,043) -3.3% DEADHEAD MILES 96,004 105,361 (9,357) -8.9% 95,270 (734) -0.8% TOTAL SERVICE MILES 749,167 794,483 (45,316) -5.7% 727,390 (21,777) -3.0% NON-ROUTE MILES 22,147 17,975 4,172 23.2% 8,500 (13,647) -160.6% TOTAL MILES 771,314 812,458 (41,144) -5.1% 735,890 (35,424) -4.8%

REVENUE HOURS 53,883 55,650 (1,767) -3.2% 54,670 787 1.4%SERVICE HOURS 57,802 59,980 (2,178) -3.6% 59,320 1,518 2.6%

YEAR TO DATE JANUARY VARIANCE JANUARY VARIANCECURRENT


RIDERSHIP: TOTAL ROUTE PASSENGERS 8,528,631 11,680,979 (3,152,348) -27.0% 11,977,990 (3,449,359) -28.8%

REVENUE: TOTAL ROUTE PASSENGER REVENUE 5,143,204$ 7,441,312$ (2,298,108)$ -30.9% 7,073,170$ (1,929,966)$ -27.3%

EXPENSES: TOTAL EXPENSES 31,793,772$ 32,957,204$ 1,163,432$ 3.5% 32,522,308$ 728,536$ 2.2%

MILES: REVENUE MILES 3,930,982 4,823,138 (892,156) -18.5% 4,538,500 607,518 13.4% DEADHEAD MILES 583,781 733,164 (149,383) -20.4% 688,140 104,359 15.2% TOTAL SERVICE MILES 4,514,763 5,556,302 (1,041,539) -18.7% 5,226,640 711,877 13.6% NON-ROUTE MILES 95,604 17,975 77,629 431.9% 8,500 (87,104) -1024.8% TOTAL MILES 4,610,367 5,574,277 (963,910) -17.3% 5,235,140 624,773 11.9%

REVENUE HOURS 322,048 389,390 (67,342) -17.3% 392,290 70,242 17.9%SERVICE HOURS 347,658 420,580 (72,922) -17.3% 425,570 77,912 18.3%

Notes: FY16 August 569,919 miles and 44,210 hours were not run due to the strike.FY16 September 316,251 miles and 24,490 hours were not run due to the strike

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CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

FIXED ROUTE 1,483,931 512,535 791,521 1,463,092 1,382,187 1,408,333 1,392,150 8,433,749EXPRESS 18,164 2,776 7,249 17,895 14,683 14,080 15,893 90,740TOTAL 1,502,095 515,311 798,770 1,480,987 1,396,870 1,422,413 1,408,043 0 0 0 0 0 8,524,489

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

FIXED ROUTE 1,496,463 1,670,559 1,728,101 1,843,884 1,589,410 1,618,934 1,592,158 11,539,509EXPRESS 21,545 20,957 22,779 23,538 16,893 17,122 18,636 141,470TOTAL 1,518,008 1,691,516 1,750,880 1,867,422 1,606,303 1,636,056 1,610,794 0 0 0 0 0 11,680,979

VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE (12,532) (1,158,024) (936,580) (380,792) (207,223) (210,601) (200,008) 0 0 0 0 0 (3,105,760)EXPRESS (3,381) (18,181) (15,530) (5,643) (2,210) (3,042) (2,743) 0 0 0 0 0 (50,730)TOTAL (15,913) (1,176,205) (952,110) (386,435) (209,433) (213,643) (202,751) 0 0 0 0 0 (3,156,490)

% VARIANCE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY MARCH APRIL MAY JUNEYEAR-TO-

DATEFIXED ROUTE -0.8% -69.3% -54.2% -20.7% -13.0% -13.0% -12.6% 0.0% 0.0% 0.0% 0.0% 0.0% -26.9%EXPRESS -15.7% -86.8% -68.2% -24.0% -13.1% -17.8% -14.7% 0.0% 0.0% 0.0% 0.0% 0.0% -35.9%TOTAL -1.0% -69.5% -54.4% -20.7% -13.0% -13.1% -12.6% 0.0% 0.0% 0.0% 0.0% 0.0% -27.0%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 1,315,497 463,795 705,720 1,267,233 1,179,731 1,227,040 1,153,460 0 0 0 0 0 7,312,476SATURDAY 107,738 34,224 55,891 139,799 110,402 107,756 141,305 0 0 0 0 0 697,115SUNDAY 78,860 21,434 30,224 73,955 93,099 76,967 95,586 0 0 0 0 0 470,125HOLIDAY 0 0 6,935 0 13,638 10,650 17,692 0 0 0 0 0 48,915TOTAL 1,502,095 519,453 798,770 1,480,987 1,396,870 1,422,413 1,408,043 0 0 0 0 0 8,528,631

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

WEEKDAY 57,196 22,085 33,606 57,602 58,987 55,775 57,673 0 0 0 0 0 49,077SATURDAY 26,935 17,112 13,973 27,960 27,600 26,939 28,261 0 0 0 0 0 24,896SUNDAY 19,715 21,434 15,112 18,489 18,620 19,242 19,117 0 0 0 0 0 18,804HOLIDAY 0 0 6,935 0 13,638 10,650 17,692 0 0 0 0 0 12,228TOTAL 48,455 21,644 28,528 47,774 46,562 45,884 46,935 0 0 0 0 0 41,401

NOTES:

SUN TRAN ANNUAL RIDERSHIP

1) There were changes in the number of calendar days for the current year and prior year. The data is not adjusted for the same day comparison.

18

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. RIDERSHIP 1,408,043 1,675,000 1,218,376

2. PASSENGER REVENUE 956,902$ 965,833$ 734,743$

3. PASSENGER PER TOTAL MILE 1.83 2.22 1.85

4. PASSENGER PER HOUR 24.4 27.6 24.5

5. REVENUE PER PASSENGER 0.680$ 0.577$ 0.603$

6. REVENUE PER TOTAL MILE 1.35$ 1.28$ 1.21$

7. REVENUE PER HOUR 17.99$ 16.31$ 16.05$

8. FAREBOX RECOVERY RATIO 21% 21% 16%

9. TOTAL COST PER PASSENGER 3.19$ 2.77$ 3.73$

10. TOTAL COST PER MILE 5.83$ 6.15$ 6.90$

11. TOTAL COST PER SERVICE HOUR 77.78$ 76.43$ 91.45$

12. MILES BETWEEN ROAD CALLS 12,855 8,200$ 12,807

13. MILES BETWEEN BUS INSPECTION 5,835 6,300$ 5,817

14. TOTAL VEHICLE ACCIDENTS PER 100,000 MILES 1.8 1.5 1.8

15. TOTAL COMPLAINTS PER 100,000 PASSENGER 19.0 18$ 21.2

16. VEHICLES OPERATED IN MAXIMUM SERVICE 207

SUN TRANPERFORMANCE INDICATORS

JANUARY 2016

19

Sun Tran Performance Indicators

Fiscal Year 2016

Ridership(in millions)

0

2

4

6

8

10

12

14

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Passenger Revenue(in 100 thousands)

0

0.2

0.4

0.6

0.8

1

1.2

1.4

1.6

1.8

2


FY 15

FY 16

Budget

Strike Strike

20

Passengers per Total Mile Passengers per Hour


Fiscal Year 2016

0

0.5

1

1.5

2

2.5

3

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0

5

10

15

20

25

30

35

40


FY 15

FY 16

Budget

Strike Strike

21

Revenue per Passenger Revenue per Total Mile


Fiscal Year 2016

0

0.5

1

1.5

2

2.5

3

3.5

4

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

1.1

1.2


FY 15

FY 16

Budget

Strike Strike

22

Revenue per Hour Farebox Recovery Ratio


Fiscal Year 2016

FY 15

FY 16

Budget

0

10

20

30

40

50


0

5

10

15

20

25

30

35


Strike Strike

23

Total Cost per Passenger Total Cost per Mile


Fiscal Year 2016

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5

4


0

1

2

3

4

5

6

7


1

2

3

4

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6

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0

2

4

6

8

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16


Strike Strike

24

Cost per Mile* Cost per Service Hour*


Fiscal Year 2016

FY 15

FY 16

Budget

0

2

4

6

8

10

12

14

16


0

50

100

150

200


Strike Strike

* Cost per Mile and Service Hour excludes Operating Grant Funds

25


Fiscal Year 2016

Miles Between Road Calls Miles Between Inspections

Acceptable range is + or 10%

FY 15

FY 16

Budget

Revenue vehicle system failures are defined as mechanical problems that cause a vehicle not to complete its scheduled revenue trip, or does not start its next scheduled revenue trip. *Per NTD guidelines.

0

2000

4000

6000

8000

10000

12000

14000

16000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0

1000

2000

3000

4000

5000

6000

7000

8000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrikeStrike

26


Fiscal Year 2016

Vehicle Accidents per 100,000 Miles Complaints per 100,000 Passengers

FY 15

FY 16

Budget

0

0.5

1

1.5

2

2.5

3

3.5


5

10

15

20

25

30

35

40

45

50

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May JunStrike Strike

27


Fiscal Year 2016

0100200300400500600700800900

1,0001,1001,2001,3001,4001,5001,600

July

August

September

October

Novem

ber

Decem

ber

January

February

March

April

May

June

SunGo IssuesSunGo Issues

Resolved

* The SunGo issues are in addition to 15 COM Reports (complaints, inquiries and compliments) that are included in the Sun Tran complaint totals.

28


Fiscal Year 2016

FY 15

FY 16

100.0% 100.0% 100.0% 100.0%

1.9%

1.4%

1.5%

1.2% 0.

0%

1.5%

5.6%

8.4%

8.0%

8.0%

0.0%

7.4%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

12.0%

13.0%

14.0%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Early/Late On-Time Performance - AVL System Analysis

Early Late 5% error margin factoredEarly goal 1.0% or lessLate goal 7.0% or less

January 2016

91.6

%

89.7

%

89.3

%

89.0

%

88.6

%

89.3

%

92.5

%

90.2

%

90.5

%

90.8

%

0.0%

91.1

%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Week 1 Week 2 Week 3 Week 4 Week 5 Monthly Avg.

Perc

enta

ge

Total On-Time PerformanceAVL System Analysis

FY15 FY16Goal 90.0% 5% error margin factored

January 2016

29

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER HOUR

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER

1 37,161 26,055$ 18,946 1,555 117,121$ 58.57$ 1.96 23.9 1.47$ 16.76$ 2.45$ 2 26,803 17,661 19,954 1,482 116,509 66.71 1.34 18.1 0.93 11.92 3.69 3 66,704 44,258 43,014 3,077 246,018 65.57 1.55 21.7 1.23 14.38 3.02 4 111,713 74,596 53,363 4,182 321,206 58.97 2.09 26.7 1.65 17.84 2.21 5 21,527 14,487 18,584 1,415 110,052 67.53 1.16 15.2 0.87 10.24 4.44 6 50,573 33,559 15,792 1,702 115,463 48.11 3.20 29.7 2.39 19.71 1.62 7 60,707 41,420 32,348 2,282 183,601 62.31 1.88 26.6 1.50 18.15 2.34 8 125,060 81,372 52,967 4,235 322,541 56.94 2.36 29.5 1.83 19.21 1.93 9 52,022 33,889 23,720 2,069 152,003 57.09 2.19 25.1 1.70 16.38 2.27 10 29,419 20,327 14,623 1,177 89,403 58.67 2.01 25.0 1.46 17.26 2.35 11 100,542 66,671 38,110 2,979 229,084 54.51 2.64 33.7 1.91 22.38 1.62 12 46,607 26,285 19,454 1,872 132,365 56.66 2.40 24.9 1.46 14.04 2.28 15 28,648 18,676 20,325 1,771 130,147 62.96 1.41 16.2 0.98 10.55 3.89 16 115,419 76,575 44,530 3,902 286,127 53.71 2.59 29.6 1.89 19.63 1.82 17 73,981 53,633 38,901 2,755 221,266 60.85 1.90 26.9 1.53 19.47 2.27 18 108,711 59,910 24,478 2,480 171,987 45.20 4.44 43.8 2.67 24.16 1.03 19 34,452 22,639 9,737 1,032 70,414 46.30 3.54 33.4 2.65 21.94 1.39 20 8,769 5,684 7,867 619 47,475 67.49 1.11 14.2 0.77 9.18 4.77 21 15,373 9,357 10,574 893 66,486 63.96 1.45 17.2 0.95 10.48 3.72 22 14,679 9,318 10,147 788 60,778 65.28 1.45 18.6 0.97 11.82 3.51 23 34,118 22,908 19,644 1,635 122,453 60.87 1.74 20.9 1.25 14.01 2.92 24 15,866 10,527 7,317 598 45,121 57.85 2.17 26.5 1.53 17.61 2.18 25 43,001 28,453 21,631 1,754 132,785 59.49 1.99 24.5 1.45 16.22 2.43 26 22,925 15,642 16,570 995 86,424 71.12 1.38 23.0 0.97 15.72 3.09 27 27,274 17,853 30,542 1,935 163,732 75.37 0.89 14.1 0.63 9.22 5.35 29 36,097 24,911 20,489 1,599 123,060 61.36 1.76 22.6 1.33 15.57 2.72 34 49,742 34,431 23,098 1,987 146,817 56.55 2.15 25.0 1.66 17.33 2.26 37 15,605 11,192 17,653 1,068 92,391 76.06 0.88 14.6 0.75 10.48 5.20 50 8,042 5,470 5,998 655 44,242 59.16 1.34 12.3 0.99 8.35 4.82 61 10,643 7,703 11,504 809 65,188 71.05 0.93 13.2 0.69 9.52 5.40

TOTAL FIXED ROUTE 1,392,181 915,464$ 691,879 55,303 4,212,257$ 59.61$ 2.01 25.2 1.48$ 16.55$ 2.37$

ROUTETOTAL ROUTE PASSENGERS

ROUTEREVENUE

TOTAL SERVICE

MILESSERVICEHOURS

TOTAL COST ALLOCATION

NET COST PER HOUR

PASSENGER PER MILE

PASSENGER PER TRIP

REVENUE PER MILE

REVENUE PER HOUR

SUBSIDY PER

PASSENGER101X 1,811 7,027$ 3,549 176 16,878$ 55.97$ 0.51 22.0 4.84$ 39.93$ 5.44$ 102X 1,331 3,432 3,603 186 17,457 75.40 0.37 15.1 1.41 18.45 10.54 103X 944 1,088 4,742 262 23,749 86.36 0.20 11.1 0.39 4.15 24.00 104X 1,201 4,144 3,006 115 12,800 75.27 0.40 5.9 2.64 36.03 7.21 105X 1,148 2,938 3,937 180 18,073 83.90 0.29 10.0 0.97 16.29 13.18 107X 1,166 3,940 4,672 191 20,442 86.31 0.25 9.6 1.64 20.61 14.15 108X 1,234 4,621 3,795 191 18,154 71.00 0.33 9.7 3.15 24.24 10.96 109X 1,088 2,993 4,127 219 20,275 78.77 0.26 10.3 1.90 13.64 15.88 110X 1,436 5,362 5,176 163 20,485 93.01 0.28 9.1 1.24 32.98 10.53 201X 810 888 3,869 170 17,433 97.44 0.21 6.0 0.43 5.23 20.42 202X 1,777 1,766 5,883 201 24,005 110.53 0.30 10.1 0.50 8.78 12.51 203X 1,233 1,186 7,769 273 32,021 112.95 0.16 14.8 0.27 4.34 25.00 312X 681 2,053 3,829 171 17,398 89.53 0.18 10.3 0.66 11.98 22.53

TOTAL EXPRESS

ROUTE 15,862 41,438$ 57,956 2,499 259,170$ 87.13$ 0.27 8.8 1.22$ 16.58$ 13.73$ TOTAL

SERVICE 1,408,043 956,902$ 749,835 57,802 4,471,427$ 60.80$ 1.88 1.46$ 16.55$ 2.50$ Notes:1) Service miles denotes Scheduled Vehicle Revenue and Deadhead Miles per Route.2) Effective March 2014: The passenger per hour metric has been replaced with passenger per trip for express route service. Passenger per trip is a better measurement of productivity for express service.3) Routes 110X and 312X are bi-directional express service.

SUN TRANROUTE PERFORMANCE PROFILE

JANUARY 2016

30

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER HOUR

1 18 S. 6TH AVENUE 43.82 11 ALVERNON 33.73 19 STONE 33.44 6 EUCLID/ NORTH FIRST AVENUE 29.75 16 ORACLE / INA 29.66 8 BROADWAY 29.57 17 COUNTRY CLUB / 29TH STREET 26.98 4 SPEEDWAY 26.79 7 22ND STREET 26.610 24 12TH AVENUE 26.511 9 EAST GRANT 25.112 34 CRAYCROFT / FT LOWELL 25.013 10 FLOWING WELLS 25.014 12 10TH / 12TH AVENUE 24.915 25 S. PARK AVENUE 24.516 1 GLENN/SWAN 23.917 26 BENSON HIGHWAY 23.018 29 VALENCIA 22.619 3 6TH STREET / WILMOT 21.720 23 MISSION ROAD 20.921 22 GRANDE 18.622 2 CHERRYBELL 18.123 21 WEST CONGRESS / SILVERBELL 17.224 15 CAMPBELL AVENUE 16.225 5 PIMA STREET / WEST SPEEDWAY 15.226 37 PANTANO 14.627 20 WEST GRANT 14.228 27 MIDVALE PARK 14.129 61 LA CHOLLA 13.230 50 AJO 12.3

FIXED ROUTE SYSTEM AVERAGE 25.2

RANKING ROUTE NUMBER ROUTE DESCRIPTION PASSENGERS PER TRIP1 101X GOLF LINKS EXPRESS 15.12 202X INA ROAD/AEROPARK EXPRESS 14.83 102X INA ROAD EXPRESS 11.14 108X BROADWAY EXPRESS 10.35 203X ORO VALLEY/AEROPARK EXPRESS 10.36 201X SPEEDWAY/AEROPARK EXPRESS 10.17 104X MARANA EXPRESS 10.08 107X ORO VALLEY/DOWNTOWN EXPRESS 9.79 105X SUNRISE EXPRESS 9.610 109X TANQUE VERDE EXPRESS 9.111 110X RITA RANCH/DOWNTOWN EXPRESS 6.012 103X OLDFATHER EXPRESS 5.913 312X ORO VALLEY EXPRESS 2.8

EXPRESS ROUTE SYSTEM AVERAGE 8.8

SUN TRANRANKING OF ROUTES - ROUTE PASSENGERS PER HOUR

JANUARY 2016

31

CUSTOMER INFORMATION CENTER

SERVICE REPORTS COMPARISONJANUARY

CURRENT YEARJANUARY

PRIOR YEAR % Increase/DecreaseTotal Service Reports: 305 399 24 %Inquiries 10 13 23 %Compliments 28 28 SAMEComplaints 267 353 24 %Chargeable 32 42 24 %Non-chargeable 160 128 25 %Pending 75 83 10 %Incomplete 0 5 100 %

`

SERVICE REPORTS COMPARISONJANUARY

CURRENT YEARDECEMBER

PRIOR MONTH % Increase/DecreaseTotal Service Reports: 305 308 1 %Inquiries 10 18 44 %Compliments 28 23 22 %Complaints 267 264 1 %Chargeable 32 37 14 %Non-chargeable 160 166 4 %Pending 75 61 23 %Incomplete 0 3 100 %Notes:

(Example: bus did not show, bus was early or late, etc.)2) Incomplete are service reports with incomplete information that did not allow Sun Tran to finish an investigation. 3) Incomplete service reports are held in the event additional facts are provided to finish the investigation. 4) Inquiries are customer questions that are not complaints, but focus on service issues, and are more informational based in the response back to the consumer.

1) Complaints deemed non chargeable were investigated, and the results indicated Sun Tran was not at fault.

That is a 7% decrease from the 25,950 calls answered in December 2015 and a 24% decrease from the 31,814 calls answered in January 2015.

That is a 44% increase over the 70 e-mails received December 2015 and a 35% decrease from the 156 e-mails received in January 2015.

The customer service information and call center answered 24,213 phone calls in January 2016.

Sun Trans website customer feedback response center received 101 e-mails in January 2016.

32

JANUARY JANUARY

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 9,472 8,886 586 6.6% 9,440 32 0.3%

ECONOMY FARE PASSENGERS 32,712 32,420 292 0.9% 37,830 (5,118) -13.5%

REVENUE PASSENGERS 42,184 41,306 878 2.1% 47,270 (5,086) -10.8%

PERSONAL CARE ATTENDANTS 2,572 2,159 413 19.1% 2,720 (148) -5.4%

TOTAL PASSENGERS 44,756 43,465 1,291 3.0% 49,990 (5,234) -10.5%

FARES COLLECTED:

REGULAR FARE REVENUE 28,416$ 26,658$ 1,758$ 6.6% 28,320$ 96$ 0.3%

ECONOMY FARE REVENUE 32,712$ 32,420$ 292$ 0.9% 37,830$ (5,118)$ -13.5% TOTAL FARES COLLECTED 61,128$ 59,078$ 2,050$ 3.5% 66,150$ (5,022) -7.6%

REVENUE PER PASSENGER 1.37$ 1.36$ 0.01$ 0.7% 1.32$ 0.05$ 3.8%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 20 21 Weekdays 1,924 1,817 Saturdays 5 5 Saturdays 599 569 Sundays 5 4 Sundays 732 551 Holidays 1 1 Holidays 360 252 Total 31 31 Total 1,444 1,402

YEAR TO DATEJANUARY JANUARY VARIANCE

PASSENGERS:CURRENT

YEARPRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

REGULAR FARE PASSENGERS 69,748 63,361 6,387 10.1% 65,010 4,738 7.3%

ECONOMY FARE PASSENGERS 247,925 239,874 8,051 3.4% 249,430 (1,505) -0.6%

REVENUE PASSENGERS 317,673 303,235 14,438 4.8% 314,440 3,233 1.0%

PERSONAL CARE ATTENDANTS 18,159 16,441 1,718 10.4% 17,290 869 5.0%

TOTAL PASSENGERS 335,832 319,676 16,156 5.1% 331,730 4,102 1.2%

FARES COLLECTED:

REGULAR FARE REVENUE 209,244$ 190,083$ 19,161$ 10.1% 195,030$ 14,214$ 7.3%

ECONOMY FARE REVENUE 247,925$ 239,874$ 8,051$ 3.4% 249,430$ (1,505)$ -0.6% TOTAL FARES COLLECTED 457,169$ 429,957$ 27,212$ 6.3% 444,460$ 12,709 2.9%

REVENUE PER PASSENGER 1.36$ 1.34$ 0.02$ 1.5% 1.34$ 0.02$ 1.5%

Calendar Days:CURRENT

YEARPRIORYEAR Average Ridership

CURRENTYEAR

PRIORYEAR

Weekdays 149 150 Weekdays 1,986 1,879 Saturdays 31 31 Saturdays 637 618 Sundays 31 30 Sundays 593 618 Holidays 4 5 Holidays 439 410 Total 215 216 Total 1,562 1,487

SUN VAN RIDERSHIP & REVENUE

VARIANCEVARIANCE

VARIANCE

33

JANUARY JANUARY VARIANCE JANUARY VARIANCE

CURRENTYEAR

PRIORYEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 459,193$ 416,784$ (42,409)$ -9.2% 487,872$ 28,679$ 5.9%OTHER BU WAGES 92,022 79,476 (12,546) -13.6% 90,591 (1,431) -1.6%SALARIES 78,449 82,120 3,671 4.7% 91,075 12,626 13.9%FRINGE BENEFITS 204,938 203,236 (1,702) -0.8% 205,769 831 0.4%SERVICES 54,483 76,150 21,667 39.8% 75,463 20,980 27.8%CONTRACT VEHICLE MAINT. 154,696 91,528 (63,168) -40.8% 175,833 21,137 12.0%UTILITIES 9,451 13,333 3,882 41.1% 15,421 5,970 38.7%MATERIALS AND SUPPLIES 5,387 3,158 (2,229) -41.4% 6,071 684 11.3%DIESEL FUEL 1,732 22,544 20,813 1202.0% 2,500 768 30.7%UNLEADED FUEL 58,882 61,807 2,925 5.0% 109,675 50,793 46.3%CAPITAL OUTLAY - - 0.0% 15,153 15,153 100.0%LIABILITY INSURANCE 38,837 44,582 5,745 14.8% 38,837 (0) 0.0%LABOR CREDITS/EXP TRANSFERS - - - 0.0% - - 0.0%

TOTAL EXPENSES 1,158,071$ 1,094,720$ (63,351)$ -5.8% 1,314,260$ 156,189$ 11.9%

JANUARY JANUARYYEAR TO DATE CURRENT PRIOR VARIANCE ANNUAL BUDGET BALANCE

YEAR YEAR AMOUNT PERCENT BUDGET AMOUNT PERCENT

OPERATOR WAGES 3,505,535$ 3,127,588$ (377,947) -10.8% 5,854,460$ 2,348,925$ 40.1%OTHER BU WAGES 635,902 573,609 (62,293) -9.8% 1,087,090 451,188 41.5%SALARIES 605,683 624,242 18,559 3.1% 1,092,900 487,217 44.6%FRINGE BENEFITS 1,380,796 1,311,625 (69,171) -5.0% 2,469,230 1,088,434 44.1%SERVICES 438,077 418,841 (19,236) -4.4% 905,560 467,483 51.6%CONTRACT VEHICLE MAINT. 988,632 724,682 (263,949) -26.7% 2,110,000 1,121,368 53.1%UTILITIES 109,572 98,231 (11,341) -10.4% 185,050 75,478 40.8%MATERIALS AND SUPPLIES 56,620 69,682 13,062 23.1% 72,850 16,230 22.3%DIESEL FUEL 19,347 286,232 266,885 1379.5% 30,000 10,653 35.5%UNLEADED FUEL 714,375 621,883 (92,491) -12.9% 1,316,100 601,725 45.7%CAPITAL OUTLAY 20,949 (20,949) -100.0% 181,840 160,891 88.5%LIABILITY INSURANCE 271,846 260,322 (11,525) -4.2% 466,040 194,194 41.7%LABOR CREDITS/EXP TRANSFERS - - - 0.0% - - 0.0%

TOTAL EXPENSES 8,747,332$ 8,116,936$ (630,396)$ -7.8% 15,771,120$ 7,023,788$ 44.5%

January prior year Contract Vehicle Maintenance is understated by approx $70,000 due to posting errors in the ledger. YTD prior year Contract Vehicle Maintenance is understated by approx $390,000. This was corrected in May 2015.

144,000$

SUMMARY OF EXPENSES

34

JANUARY JANUARY VARIANCE JANUARY VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 60,711 60,308 403 0.7% 68,650 (7,939) -11.6%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 1 3 (2) -66.7% 0 0 0.0%CANCELLATIONS 12,513 13,131 (618) -4.7% 14,370 (1,857) -12.9%NO SHOWS 3,441 3,709 (268) -7.2% 4,290 (849) -19.8%

TOTAL PASSENGERS 44,756 43,465 1,291 3.0% 49,990 (5,234) -10.5%

ADA PASSENGERS 39,792 38,837 955 2.5%OPTIONAL ADA 4,964 4,628 336 7.3%

PERCENTAGE OF OPTIONAL 11.1% 10.6%TRIPS:

ADA TRIPS 36,418 36,062 356 1.0%OPTIONAL ADA TRIPS 5,229 4,267 962 22.5%

TOTAL TRIPS: 41,647 40,329 1,318 3.3% 39,240 2,407 6.1%

EXPENSES: 1,158,071$ 1,094,720$ (63,351)$ -5.8% 1,314,260$ (156,189)$ -11.9%

REVENUE HOURS: 22,221 21,898 323 1.5% 21,140 1,081 5.1%SERVICE HOURS: 25,964 25,897 67 0.3% 24,330 1,634 6.7%

MILES:REVENUE MILES 298,674 292,992 5,682 1.9% 300,320 (1,646) -0.5%DEADHEAD MILES 61,118 65,072 (3,954) -6.1% 66,700 (5,582) -8.4%

TOTAL SERVICE MILES 359,792 358,064 1,728 0.5% 367,020 (7,228) -2.0%OTHER MILES 1,953 5,373 (3,420) 0.0% 5,480 (3,527) -64.4%

TOTAL MILES 361,745 363,437 (1,692) -0.5% 372,500 (10,755) -2.9%

SUN VAN SYSTEM SUMMARY

35

YEAR TO DATE JANUARY JANUARY VARIANCE JANUARY VARIANCE

CURRENTYEAR


RIDERSHIP:TOTAL DEMAND 454,358 435,868 18,490 4.2% 451,720 2,638 0.6%DENIALS 0 0 0 0.0% 0 0 0.0%MISSED TRIPS 12 29 (17) -58.6% 0 0 0.0%CANCELLATIONS 92,313 89,931 2,382 2.6% 92,730 (417) -0.4%NO SHOWS 26,201 26,232 (31) -0.1% 27,260 (1,059) -3.9%

TOTAL PASSENGERS 335,832 319,676 20,824 6.5% 331,730 4,102 1.2%

ADA PASSENGERS 302,320 283,115 19,205 6.8%OPTIONAL ADA 33,512 36,561 (3,049) -8.3%PERCENTAGE OF OPTIONAL 10.0% 11.4%

TRIPS:ADA TRIPS 278,552 261,851 16,701 6.4%

OPTIONAL ADA TRIPS 31,486 33,799 (2,313) -6.8%TOTAL TRIPS: 310,038 295,650 14,388 4.9% 304,820 5,218 1.7%

EXPENSES: 8,747,332$ 8,116,936$ (630,395)$ -7.8% 9,199,820$ (452,488)$ -4.9%

REVENUE HOURS: 163,795 161,389 2,406 1.5% 167,810 (4,015) -2.4%SERVICE HOURS: 191,883 187,509 4,374 2.3% 188,100 3,783 2.0%

MILES:REVENUE MILES 2,198,231 2,138,985 59,246 2.8% 2,192,460 5,771 0.3%DEADHEAD MILES 484,913 441,864 43,049 9.7% 452,920 31,993 7.1%

TOTAL SERVICE MILES 2,683,144 2,580,849 102,295 4.0% 2,645,380 37,764 1.4%OTHER MILES 34,974 22,585 12,389 54.9% 23,120 11,854 51.3%

TOTAL MILES 2,718,118 2,603,434 114,684 4.4% 2,668,500 49,618 1.9%

SUN VAN SYSTEM SUMMARY

36

CURRENTYEAR

JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

ANNUALFY 2016

49,453 49,730 50,442 50,696 44,537 46,218 44,756 335,832TOTAL 49,453 49,730 50,442 50,696 44,537 46,218 44,756 0 0 0 0 0 335,832

PREVIOUSYEAR

JULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

ANNUALFY 2015

47,851 47,095 45,654 49,572 41,579 44,460 43,465 319,676 TOTAL 47,851 47,095 45,654 49,572 41,579 44,460 43,465 0 0 0 0 0 319,676

VARIANCEJULY2014

AUGUST2014

SEPTEMBER2014

OCTOBER2014

NOVEMBER2014

DECEMBER2014

JANUARY2015

FEBRUARY2015

MARCH2015

APRIL2015

MAY2015

JUNE2015

YEAR-TO-DATE

1,602 2,635 4,788 1,124 2,958 1,758 1,291 16,156 TOTAL 1,602 2,635 4,788 1,124 2,958 1,758 1,291 0 0 0 0 0 16,156

% VARIANCEJULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

3.3% 5.6% 10.5% 2.3% 7.1% 4.0% 3.0% 5.1%TOTAL 3.3% 5.6% 10.5% 2.3% 7.1% 4.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.1%

TOTALS BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 44,846 43,334 44,634 44,917 38,671 41,094 38,472 295,968SATURDAY 1,889 3,284 2,757 3,347 2,512 2,478 2,996 19,263SUNDAY 2,248 3,112 2,510 2,432 2,880 2,264 2,928 18,374HOLIDAYS 470 0 541 474 382 360 2,227TOTAL 49,453 49,730 50,442 50,696 44,537 46,218 44,756 0 0 0 0 0 335,832

AVERAGES BY:JULY2015

AUGUST2015

SEPTEMBER2015

OCTOBER2015

NOVEMBER2015

DECEMBER2015

JANUARY2016

FEBRUARY2016

MARCH2016

APRIL2016

MAY2016

JUNE2016

YEAR-TO-DATE

WEEKDAY 1,950 2,064 2,125 2,042 1,934 1,868 1,924 1,986SATURDAY 630 657 689 669 628 620 599 637SUNDAY 562 622 628 608 576 566 732 593HOLIDAYS 470 0 541 0 474 382 360 439TOTAL 1,595 1,604 1,681 1,635 1,485 1,491 1,444 1,562

SUN VAN ANNUAL RIDERSHIP

37

SUN VANPERFORMANCE INDICATORS

JANUARY 2015

SYSTEM INDICATOR CURRENT MONTH BUDGET AVG YTD

1. Ridership 44,756 49,990 47,976 2. Demand 60,711 68,650 64,908 3. Cancellations 12,513 14,370 13,188 4. No-Shows 3,441 4,290 3,743 5. Passengers Per Revenue Hour 2.01 2.03 2.05 6. Passengers Per Service Hour 1.72 1.92 1.75 7. Revenue Per Trip 1.52 1.59 1.47 8. Cost Per Trip 27.81 29.35 28.16 9. Vehicles Operated in Max Service 119

SYSTEM INDICATOR CURRENT MONTH PRIOR YEAR YTD

Fixed Route Comparison:

10. Trip Time < Sun Tran 94.91% 93.33% 93.47% 11. Trip Time 110%+5 Minutes 98.16% 97.17% 97.33%

On-Time Performance

12. Pick Ups 95.42% 95.38% 94.54% 13. Pick Ups Before Significantly Late 99.96% 99.94% 99.93%

38

Sun Van Performance IndicatorsFiscal Year 2016FY 15

FY 16Budget

PASSENGER RIDERSHIP (In 10 Thousands)

0

1

2

3

4

5

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

PASSENGER DEMAND (In 10 Thousands)

0

1

2

3

4

5

6

7


39


FY 16Budget

PASSENGER CANCELLATIONS(In Thousands)

6

7

8

9

10

11

12

13

14


PASSENGER NO-SHOWS(In Thousands)

1.0

1.8

2.5

3.3

4.0


40

Sun Van Performance IndicatorsFiscal Year 2016

FY 15FY 16Budget

PASSENGERS PER REVENUE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


PASSENGERS PER SERVICE HR

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1


41


FY 16Budget

COST PER TRIP*

19.0

20.0

21.0

22.0

23.0

24.0

25.0

26.0

27.0

28.0

29.0

30.0

31.0

32.0

33.0

34.0

35.0


REVENUE PER TRIP

1.0

1.2

1.4

1.6


42* ADA Service only. ** Data does not include same-day requests.

Sun Van Performance IndicatorsFiscal Year 2016FY 15FY 16

% OF TRIP LENGTHS LESS THAN SUN TRAN*

8990919293949596979899


% OF TRIPS COMPARABLE TOSUN TRAN TRIP TIME*

9293949596979899

100


% OF ON-TIME PICK UPS**

80

85

90

95

100


% PICK UPS BEFORESIGNIFICANTLY LATE**

98

99

100


43

JANUARYCURRENT MONTH

JANUARYPRIOR YEAR

31 60 48 %0 0 SAME4 20 80 %0 0 SAME27 40 33 %

Open 0 0 SAMEValid 16 21 24 %Non-Valid** 11 19 42 %

JANUARYCURRENT MONTH

DECEMBERPRIOR YEAR

31 41 24 %0 0 SAME4 5 20 %0 0 SAME27 36 25 %

Open 0 0 SAMEValid 16 21 24 %Non-Valid** 11 15 27 %

There was one correctable complaint for every 3,443 passengers.Notes:1) Miscellaneous service reports are reports with incomplete information that did not allow Sun Van to finish an investigationMiscellaneous service reports are held in the event additional facts are provided to finish the investigation.

2) Complaints deemed non-valid were investigated, and the results illustrated Sun Van was not at fault. (Example, policyquestions, dispute about reservation date, length of time on van, etc.)

% Increase/Decrease

SUN VANCUSTOMER INFORMATION CENTER

InquiriesCompliments

SERVICE REPORTS COMPARISONTotal Service Reports

% Increase/Decrease

Miscellaneous*Complaints

Miscellaneous*Complaints

SERVICE REPORTS COMPARISONTotal Service Reports

InquiriesCompliments

44

Ridership (Unlinked Passenger Trips) The number of passengers who board public transportation vehicles. Passengers are counted each time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Total Cost per Passenger Equals total expenditures divided by total passengers. Passenger per Mile Equals total passengers divided by total miles. Passenger per Service Hour Equals total ridership divided by total service hours. Passenger Revenue Equals revenue collected from passengers (includes farebox revenue and revenue from pass sales). Revenue Miles and Hours The miles and hours that vehicles travel while in revenue service. Vehicle revenue miles and hours (VRM and VRH) include: layover / recovery time. But exclude: deadhead, operator training and maintenance testing, as well as school bus and charter services. Revenue per Mile Equals total passenger revenue divided by total miles. Revenue per Passenger Equals total passenger revenue divided by total passengers Revenue per Service Hour Equals passenger revenue divided by service hours

Deadhead Miles and Hours Miles and hours that a vehicle travels when out of revenue service. Deadhead includes: leaving or returning to the garage or yard facility, changing routes, or when there is no expectation of carrying revenue passengers. However, deadhead does not include: charter service, school bus service, operator training, maintenance training. Service Miles and Hours Miles and hours that vehicles travel while in revenue service plus deadhead miles and hours. But exclude: charter and school bus service, operator training, and maintenance testing. Total Cost per Mile Equals total expenditures divided by total miles. Total Cost per Service Hour Equals total expenditures divided by total service hours. Total Complaints per 100,000 passengers Equals total complaints divided by total passengers times 100,000. On-Time As defined by the Short Range Transit Plan, a bus may be up to 5 minutes late, but less than 1 minute early. Road Calls Equals total chargeable road calls. A road call is defined as a mechanical failure of a bus in revenue service that necessitates removing the bus from service until repairs are made.

Sun Tran Glossary of Terms

45

Ridership (Unlinked Passenger Trips) - Equals total Passengers actually transported. A one-way trip taken by an ADA Paratransit-eligible passenger, a personal care attendant (PCA) or companions from the pick-up point to the destination.

Passengers Per Revenue Hour - Equals Ridership divided by Revenue hours.

Total Demand - Total number of passenger trips requested. Passengers Per Service Hour - Equals Ridership divided by Service hours.

Denial An ADA-eligible trip requested that is not scheduled by Sun Van within the permissible scheduled window of on hour before or one hour after the requested pick-up time.

Revenue Per Trip Total Passenger Revenue divided by Trips.

Cancellations - Occurs when the passenger or the passengers representative cancels the reservation two (2) or more hours prior to the beginning of the scheduled pick-up time.

Total Cost Per Trip Total Expenses divided by total Trips.

No-Shows - Occurs when the passenger does not board the Sun Van vehicle when the vehicle arrives at the pick-up location within the pick up window and the driver waits two (2) minutes, or when the customer does not cancel the reservation within two (2) hours of the reservation.

Trip Time - The percentage of ADA Trips with a trip time less than the comparable Sun Tran fixed route trip.

Optional ADA Passenger trips beyond the mile corridors and beyond times available on a Sun Tran fixed route, a same-day request, and will calls.

Trip Time 110%+5 Minutes Occurs when an ADA trip length exceeds 110% + 5 minutes of the comparable Sun Tran regular fixed route trip.

Trip A one-way trip taken by an ADA-Paratransit-eligible passenger from the pick-up point to the destination (excludes PCAs and companions).

On Time Pick Ups - The number of on time vehicle trips. The van is considered on time if it arrives between 15 minutes before or 15 minutes after the requested pick-up time.

Revenue Miles All miles operated from pick-up point to destination.

Pick Ups before Significantly Late - Pick Ups 30 minutes outside the original pick up window.

Deadhead Miles Miles operated not providing specific revenue service.

Sun Van Glossary of Terms

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