Jamie L. Lee627 Altona Drive Blacklick, Ohio 43004

614-632-6932 cellJamielynnlee627@gmail.com

Objective

Motivated, performance driven professional with proven leadership skills. Recognized high performer, seeking an opportunity to contribute to the growth of a dynamic organization, with the

opportunity for professional advancement.

Work Experience

Community Manager, Bell Partners Inc. Hickory Creek Apartments, Columbus, Ohio, February 2015 to Present

Lead, direct, and control all facets of a 372 unit community to ensure quality services and a high degree of customer satisfaction, while working within budgetary guidelines

Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing. Motivate associates through recognition programs, training, and team building.

Train staff members on proper leasing techniques and resident service Ensure property performance is maximized—this includes walking the grounds to ensure

product is show ready; walk all made ready apartments to inspect and ensure ready for new resident

Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, and the community,

Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys

Conduct weekly meetings with leasing and maintenance staff Develop and administer the community budget Evaluate unit prices in accordance with the market and budgeted goals Developing monthly marketing plans. Obtain bids for all contract services and oversee routine capital projects; coordinate with

Construction Services Ensure that the onsite staff provides the highest level of service to residents; respond

appropriately to survey results

Property Manager, ASV Properties, Century City Apartments , Reynoldsburg, September 2006 to February 2015

Creates positive, welcoming, supportive environment for residents, visitors, and property associates for a property of 288 units.

Utilizes selection and retention strategies to maintain 100% occupancy level Notifies residents of all issues affecting their tenancy

Files court documents for eviction and attends scheduled court hearings as Landlord’s representative

Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns

Leads tours of property, showing vacant units and marketing property amenities as needed Screens, reviews, and approves all applications Develops and utilizes sound rent collection procedures, including following up with delinquent

accounts Utilizes maintenance software program to enter in and track work orders, and regularly

reviews maintenance reports Inspects apartments for move-in condition (pre-inspection) and turnover status Accomplishes financial objectives by collecting rents; paying bills Maintains property by resolving tenant complaints; enforcing rules of occupancy; inspecting

vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

Experience working with Section 8 vouchers.

Account Operations Senior Specialist, Bank One Corporate, August 2002 to September 20016

Assigned task numbers and target completion dates to requests submitted for addition, modification or deletion to a variety of online banking products used by our commercial clients. Utilized STARS (ACCESS based) for assigning and tracking work flow.

Utilized expertise on all products supported by department, such as THE ONE NET and its sub-products, The One Connection, The One Connection Windows, Business Fax, and Data Exchange. Consistently exceeded standards in timeliness, productivity, and accuracy.

Rapidly adapted to changing priorities, accommodated rush requests, reprioritizing all tasks to ensure all target deadlines were met and clients received quality service.

Consistently demonstrated professionalism during high stress and volume tasks, worked independently and with team to achieve goals. Provided back up to management team on projects related to migration and daily business as usual tasks.

Excellent verbal and written communication skills. Recognized for outstanding leadership on multiple occasions for supporting the company’s

principles, along with commitment and dedication presented by management team.

Education

Pickerington High School, 1994-1998, High School Diploma

Columbus State Community College, 2008-2011, Early Childhood Development

References

Available Upon Request