james dutton
TRANSCRIPT
James Dutton
5N 273 Eagle TerraceItasca, IL 60143847-250-5275
ETI School of Skilled Trades, Willowbrook, IL May 2014-Present
Senior Admissions Advisor
Colorado Technical University, Schaumburg, IL June 2004 – June 2013
Career Education Corporation partners with students to help them identify, enhance and accomplish their career development, internship, job search and educational goals in the transition from freshman through senior year, and from college to career.
Senior National Admissions Advisor Conducted interviews with prospective students. Evaluated the prospective student’s needs,
interests and qualifications while providing clear and concise information to help the prospective student make an informed decision to attend or not attend the school. Presented information regarding the school’s programs and tuition in a factual and ethical manner.
Consistently achieved the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for the Admissions Advisor position including, but not limited to: Enrollments, Starts, Conversion Rate, Show Rate, Schedule/Queue Adherence, Script Adherence, Compliance, the CEC Standards and Product/Program Knowledge.
Professionally assisted prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. The major components of the process being the setting of the appointment, interviewing the student, facilitating and processing the enrollment, setting the proper expectations, providing information about and facilitating attendance at new student orientation, and the start of class.
Adhered to daily queue and/or outlined schedule. Consistently operated within, and was measured with respect to, the school’s expected behaviors:
Collaboration and Teamwork, Execution, Communication, Student-Centered, Integrity, Drive, Adaptability and Change Management, and Decision Making.
Partnered with departments outside of Admissions including Financial Aid and the office of the Registrar to ensure the delivery of a high level of service to every student.
Upheld all school policies, procedures, integrity, and ethical standards.
Strategic Business Partners, Arlington Hts., IL September 2003 – June 2004
Full-service business development group and general management consulting firm focused on small and medium-size privately-held companies in North America.
Financial Consultant Provided C-Suite a full comprehensive analysis of the existing practices of their company and made
recommendations for improvements. Determined what clients wish to improve or fix. Reviewed financial statements, evaluated
competitors and analyzed business practices. Once research was complete, developed a new business model or prepared recommendations and
presented them to the client.
International Profit Associates, Buffalo Grove, IL January 2003 – September 2003
Largest management consulting company experienced in providing consulting services to the owners of small and medium-size businesses. Providing analysis of more than 200,000 businesses and services to more than 80,000 business owners.
Inside Sales Initial contact with a prospective client. Telephoned CEOs, Presidents, and owners of companies;
and, through a brief presentation, shared with them the benefits of the services we provided. Scheduled appointments with one of our outside Sales Representatives. Mastery of strong oral communication skills and good decision making ability to represent IPA with
the highest degree of professionalism. Strong understanding of the services provided by IPA and technical business skills required to work with various client industries.
Other ExperienceOct 2001 – Oct 2002 – Special Data Processing Corporation, Inside Sales, Tampa FloridaJan 1997 – Feb 1999 – ACCO Brands Incorporated, Office Services and Inside Sales, Lincolnshire, IL
EducationWilliam Rainey Harper College, Palatine, IL Associates of Arts
Roosevelt University, Schaumburg, IL Business Administration-Management
Computer SkillsProficient in multiple applications ( Microsoft Office, PeopleSoft, NICE IEX, Avaya, Windows NT Desktop, Microsoft Exchange)
Colorado Technical University Achievements* Start Excellence July 08, Aug 08, Oct 08, Jan 09, Feb 09, July 09, Aug 09, July 2010, Oct 2010, July 2011, Oct 2011, July 2012, Aug 2012, Jan 2013, March 2013*Team Leader In Recognition Of Exceptional Performance April 05, Nov 06, Jan 2010, July 2011, Aug 2012, Jan 2013*In Recognition for Outstanding Student Retention (1st Quarter 2006, 2nd Quarter 2006) (1st Quarter 2009, 2nd Quarter 2009) (1st Quarter 2011, 2nd Quarter 2011) (1st Quarter 2012, 2nd Quarter 2012, 3rd Quarter 2012, 4th Quarter 2012) (1st Quarter 2013)
Student Attrition in 2012 – less than 2%