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Ja me s Ce nte r

Eme rg e nc y Ha nd b o o k

Up d a te d Aug ust 2017 The info rma tio n c o nta ine d he re in is the p ro p e rty o f Ja me s Ce nte r.

Any use o f this ma te ria l witho ut e xp re sse d a nd writte n c o nse nt is unla wful.

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TABLE OF CONTENTS

3 Ja me s Ce nte r Eme rg e nc y Co nta c t Te le pho ne Numb e rs

4 Life / Sa fe ty Syste m Re vie w

6 Eme rg e nc y Eva c ua tio n Pla n a nd Pro c e d ure

• Purp o se

• Sc o p e

• Org a niza tio n o f Sa fe ty Wa rd e ns

• Re sp o nsib ility Prio r to the Eme rg e nc y

• Re sp o nsib ility During a n Eme rg e nc y

• Ala rm a nd Wa rning Sig na l

• First Aid

• Tra ining a nd Drills

• Eva c ua tio n

• All Cle a r Anno unc e me nt

12 Eva c ua tio n Sa fe ty Rule s

14 Eme rg e nc y Pre p a re d ne ss Kit Che c klist

15 Ele va to rs d uring a n Eme rg e nc y

16 Me d ic a l Eme rg e nc ie s

17 Bo mb Thre a t a nd O the r Sub ve rsive Ac ts

19 We a the r Re la te d Eme rg e nc ie s

• Sno w

• Thund e rsto rms/ Hurric a ne s

• To rna d o s

• Flo o d ing

• Ea rthq ua ke s

24 Ja me s Ce nte r Eme rg e nc y Me ssa g e Ce nte r

Ap p e nd ix I Eva c ua tio n Offic e r Fo rm

Ap p e nd ix II One Ja me s Ce nte r Lo b b y Flo o r Pla n

Ap p e nd ix III Two Ja me s Ce nte r Lo b b y Flo o r Pla n

Ap p e nd ix IV Thre e Ja me s Ce nte r Lo b b y Flo o r Pla n

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JAMES CENTER EMERGENCY CONTACT NUMBERS

24 HOUR ONSITE BUILDING SECURITY

Co ntro l 5 (804) 344-3222

PARKING DECK MANAGEMENT

La nie r Pa rking (804) 643-1951

POLICE- FIRE- MEDICAL DIAL 911

NON- EMERGENCY POLICE (804) 646-5100

LOCAL HOSPITAL

VCU Me d ic a l Ce nte r (804) 828-9000

CITY OF RICHMOND (804) 646-7000

AMERCIAN RED CROSS

Gre a te r Ric hmo nd Cha p te r (804) 780-2250

TERRORISM

(To Re p o rt Susp ic io us Ac tio ns)

FBI – Ric hmo nd Offic e (804) 261-1044

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LIFE/ SAFETY SYSTEM REVIEW

WHAT CAUSES AN ALARM?

• A smo ke d e te c to r ha s d e te c te d smo ke .

• A d uc t d e te c to r ha s d e te c te d smo ke .

• A Ma nua l Pull Sta tio n is p hysic a lly p ulle d o r is d a ma g e d .

• A sp rinkle r he a d ha s b e e n se t o ff.

• Wa te r flo w is d e te c te d in the sp rinkle r syste m p ip e s.

WHAT HAPPENS WHEN AN ALARM SOUNDS?

• The flo o r whe re the “ smo ke ” ha s b e e n d e te c te d g o e s into a la rm

(Aud ib le d e vic e s so und ing a nd stro b e lig hts fla shing .)

• The flo o rs imme d ia te ly a b o ve a nd b e lo w the flo o r in a la rm a lso g o

into a la rm. (Ho rns so und ing a nd stro b e lig hts fla shing ). Ea c h flo o r

tha t is c o nne c te d b y a n inte rio r sta irwe ll will g o into a la rm, a s we ll a s

the flo o r imme d ia te ly a b o ve a nd imme d ia te ly b e lo w the se flo o rs.

(Exa mple : If thre e flo o rs a re c o nne c te d b y a n inte rio r sta irwe ll a ll

thre e flo o rs will g o into a la rm a s we ll a s the flo o r a b o ve a nd the flo o r

b e lo w fo r a to ta l o f five flo o rs b e ing in a la rm.)

• If a wa te r flo w a la rm is a c tiva te d , e ve ry flo o r in the b uild ing will g o

into a la rm. (Aud ib le d e vic e s will so und a nd stro b e lig hts will fla sh.)

• Any a la rm will re sult in a ll e le va to rs b e ing “ c a p ture d ” a nd re turne d

to the e le va to r lo b b y whe re the y will sit with the ir d o o rs o p e n. The y

will no t re sp o nd to c a ll c o mma nd s until the y ha ve b e e n re se t.

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WHAT IS PROPERTY MANAGEMENT’S RESPONSE TO AN ALARM?

• On re c e iving the a la rm, Build ing Se c urity a d vise s d e sig na te d

p e rso nne l o f the typ e o f a la rm a nd its lo c a tio n.

• Pe rso nne l re sp o nd imme d ia te ly to the lo c a tio n o f the a la rm a nd

se a rc h the a re a fo r the c a use o f the a la rm.

• If it is d e te rmine d tha t the re is o r ma y b e a fire o n the flo o r, the Fire

De p a rtme nt will b e imme d ia te ly c o nta c te d via 911.

• Pro p e rty Ma na g e me nt surre nd e rs c o ntro l o f the e me rg e nc y

situa tio n a nd jurisd ic tio n o f the p ro p e rty to the Fire De p a rtme nt o r

o the r lo c a l la w e nfo rc e me nt a g e nc y up o n the ir a rriva l to the site .

• If it is d e te rmine d to b e a n “ inno c e nt” a la rm, Build ing Se c urity is

a d vise d to “ sile nc e ” the a ud ib le d e vic e s a nd b e g in the p ro c e d ure

to c le a r the a la rm. (So me c a use s fo r “ inno c e nt” a la rms a re

c ig a re tte smo ke , d rywa ll d ust, d ust fro m swe e p ing , kno c king a

ma nua l sta tio n o ff the wa ll, e tc .)

• Only a fte r the “a ll c le a r” a nno unc e me nt sho uld te na nts c o me b a c k

into the b uild ing a nd re turn to the ir wo rk a re a s. The Fire Ma rsha ll ha s

the so le a utho rity to d e te rmine the “a ll c le a r” sta tus.

• If c o ming d o wn a sta irwe ll, d o no t a tte mp t to turn a ro und a nd g o

b a c k up the sta irs whe n yo u he a r the “All Cle a r” a nno unc e me nt.

Co ntinue d o wn the sta irwe ll to the b uild ing lo b b y. This will re d uc e

the p o ssib ility o f c ro wd ing a nd injury.

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EMERGENCY EVACUATION PLAN & PROCEDURE

I. PURPOSE

This p la n p ro vid e s instruc tio ns a nd me tho d s to b e use d d uring

e me rg e nc y e va c ua tio ns fo r the p ro te c tio n a nd sa fe ty o f a ll te na nts,

visito rs a nd e mplo ye e s o f Ja me s Ce nte r.

II. SCOPE

This p la n is g e ne ra l in sc o p e a nd is d e sig ne d to fa c ilita te

e va c ua tio n o f a ll Ja me s Ce nte r Build ing s. It is sub je c t to c ha ng e

e ithe r b y writte n o r o ra l d ire c tive thro ug h the Dire c to r o f Se c urity o r

Ric hmo nd City Eme rg e nc y Pe rso nne l whe n c e rta in e me rg e nc y

c o nd itio ns e xist. This p la n is p re p a re d to me e t e me rg e nc y situa tio ns

a rising fro m:

a . Fire

b . Bo mb thre a t

c . Civil d iso rd e r

d . Sto rm

e . Flo o d

f. O the r thre a ts to sa fe ty o f life a nd p ro p e rty

III. ORGANIZATION OF SAFETY WARDENS

The e me rg e nc y e va c ua tio n o rg a niza tio n fo r e a c h b uild ing is

c o mp rise d o f Se c urity Pe rso nne l, a Flo o r Wa rd e n a nd Alte rna te ,

Sta irwe ll Mo nito rs, Ele va to r Mo nito rs a nd ind ivid ua l O ffic e Wa rd e ns

o n a ll multi-te na nt flo o rs.

**PLEASE NOTE tha t the a b o ve Sa fe ty Wa rd e n o rg a niza tio n ma y no t

a p p ly to sma lle r te na nts tha t ha ve 10 o r le ss e mplo ye e s. Ple a se use

the syste m a b o ve a s a re fe re nc e to a c c o mmo d a te yo ur o ffic e ’ s

ne e d s. Yo u sho uld c o nta c t the Ja me s Ce nte r ma na g e me nt o ffic e

if yo u wo uld like to wo rk with o the r te na nts o n yo ur flo o r to sha re the

Sa fe ty Wa rd e n re sp o nsib ilitie s.

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IV. RESPONSIBILTY PRIOR TO THE EMERGENCY

Se c urity Pe rsonne l

a . Ad ministe r a p la n fo r o rd e rly e va c ua tio n o f the b uild ing to

inc lud e flo o r d ia g ra ms fo r e va c ua tio n p urp o se s. The se flo o r

d ia g ra ms a re c o nsp ic uo usly lo c a te d in e a c h e le va to r lo b b y.

b . Distrib ute this p la n to a ll me mb e rs o f the b uild ing e me rg e nc y

sta ff a nd e nsure tha t the y ha ve a c le a r und e rsta nd ing o f it.

Ensure tha t Flo o r Wa rd e ns, Sta irwe ll a nd Ele va to r Mo nito rs a re

c o mp e te nt in the ir d utie s.

c . So lic it vo lunte e rs fro m the o c c up a nts o n e a c h flo o r to se rve in

Eme rg e nc y Po sitio ns a nd a s Alte rna te s.

Floor Wa rde n

a . Be c o me fa milia r with a ll a sp e c ts o f his/ he r a ssig ne d flo o r suc h

a s sp e c ia l ha za rd s, e xit lo c a tio ns, lo c a tio ns o f a la rm p ull

sta tio ns, fire e xting uishe rs, a nd wo rking lo c a tio ns o f a ll

ha nd ic a p p e d p e rso nne l, e tc .

b . Ma inta in a ro ste r o f a ll p e rso nne l o n his/ he r flo o r, id e ntify a nd

lo c a te a ll ha nd ic a p p e d ind ivid ua ls a nd p e rso nne l a ssig ne d

to a ssist in the ir e va c ua tio n, a nd ke e p ro ste r c urre nt. Fo r

ha nd ic a p p e d ind ivid ua ls ne e d ing sp e c ia l a ssista nc e , c o nta c t

the Se c urity O ffic e a t 344-3222.

c . De sig na te a n Alte rna te Flo o r Wa rd e n to ta ke o ve r

re sp o nsib ilitie s d uring his/ he r a b se nc e . Also , a p p o int Sta irwe ll

a nd Ele va to r Mo nito rs a nd the ir a lte rna te s a s ne c e ssa ry.

Imme d ia te ly no tify Build ing Wa rd e n in writing o f a ny wa rd e n

o r mo nito r c ha ng e s.

d . Info rm p e rso nne l o n the flo o r, e sp e c ia lly ne wly a ssig ne d

p e rso nne l, a s to lo c a tio n o f ne a re st e xit a nd a lso a ny

c ha ng e s in the e me rg e nc y p ro c e d ure s o r c ha ng e s in

a ssig nme nt o f d utie s o n tha t flo o r.

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V. RESPONSIBILITIES DURING AN EMERGENCY

Se c urity Pe rsonne l

Up o n no tific a tio n o f a la rm sig na l, the Build ing Wa rd e n will p o sitio n

him/ he rse lf to ta ke re p o rts fro m the Flo o r Wa rd e ns tha t the ir flo o rs

ha ve b e e n e va c ua te d .

Floor Wa rde n

a . The Flo o r Wa rd e n ha s a b so lute a utho rity o ve r a ll p e rso nne l o n

his/ he r flo o r. Ho we ve r, sma lle r te na nts (le ss tha n 10

e mplo ye e s) ma y c ho o se to va c a te with d ire c tio n fro m the ir

O ffic e Wa rd e n. Eithe r the Flo o r Wa rd e n o r the O ffic e Wa rd e n

must we a r the re d c a p p ro vid e d b y Ja me s Ce nte r a s a visib le

ind ic a tio n o f re sp o nsib ility.

b . Up o n no tific a tio n o f a n a la rm sig na l, the Flo o r Wa rd e n will

o ve rse e the o rd e rly e va c ua tio n o f a ll p e rso nne l. The Wa rd e n

will ma ke a c he c k o f re stro o ms, sto re ro o ms, file ro o ms,

o ffic e s, e tc . to b e c e rta in tha t e ve ry ro o m is e mp ty, c lo sing a ll

d o o rs a s he / she g o e s, the n g a the ring a ll a ssista nts suc h a s

Ele va to r Mo nito rs, Sta irwe ll Mo nito rs, e tc . At tha t time the

g ro up will e va c ua te the flo o r. Up o n a rriva l o n the g ro und

flo o r, the Flo o r Wa rd e n will re p o rt to the Build ing Wa rd e n

(Se c urity O ffic e r o r o the r p e rso nne l a t the Se c urity De sk). The

Build ing Wa rd e n o r “ c he c k-in d e sig ne e ” will b e we a ring a

g re e n c a p fo r e a sy id e ntific a tio n. The Flo o r Wa rd e n will re p o rt

to the Build ing Wa rd e n tha t his/ he r flo o r is c le a r; re p o rt a ny

ind ivid ua ls who ne e d a ssista nc e e va c ua ting a nd the ir

lo c a tio n; a nd re p o rt a ny injurie s to a nyo ne o n his/ he r flo o r.

The Flo o r Wa rd e n will the n p ro c e e d to the ir d e sig na te d

ho ld ing a re a to ta ke a he a d c o unt o f a ll p e rso nne l o n the ir

flo o r a nd re p o rt a ny missing p e rso ns to the Build ing Wa rd e n.

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Sta irwe ll Monitors

a . Up o n no tific a tio n o f a n a la rm, the Sta irwe ll Mo nito r will

p ro c e e d to his/ he r a ssig ne d sta irwe ll to ma ke sure tha t a ll

p e rso nne l e va c ua te the flo o r in a sile nt, o rd e rly ma nne r, while

p re ve nting p e rso nne l fro m smo king , p ushing , sho ving , a nd

p a nic king . The y a re re sp o nsib le fo r ma inta ining c o mple te

o rd e r.

b . Sta irwe ll Mo nito rs will ha ve the re sp o nsib ility o f ke e p ing

sta irwe ll d o o rs c lo se d e xc e p t whe n b e ing use d to e va c ua te

the flo o r. This will p re ve nt smo ke fro m e nte ring the sta irwe ll.

c . Afte r the flo o r ha s b e e n c le a re d , the Sta irwe ll Mo nito r will

ve rify the sta irwe ll d o o r is c lo se d a nd will re ma in a t his/ he r

sta tio n until instruc te d b y the Flo o r Wa rd e n to e va c ua te the

flo o r. The n, the y will wa lk d o wn fro m the ir a ssig ne d sta irwe ll

a nd will e xit the b uild ing .

Ele va tor Monitor

Up o n no tific a tio n o f a n a la rm, the Ele va to r Mo nito r will re sp o nd to

his/ he r a ssig ne d d uty sta tio n a nd p re ve nt p e o p le fro m trying to use

a n e le va to r d uring the b uild ing e va c ua tio n. The Mo nito r will d ire c t

a ll p e rso nne l to the ne a re st sta irwe ll a nd will re ma in a t his/ he r

sta tio n until re lie ve d b y the Flo o r Wa rd e n. He / she will the n g o to the

ne a re st sta irwe ll a nd will e va c ua te the b uild ing .

Offic e Wa rde n

Up o n no tific a tio n o f a n a la rm, the O ffic e Wa rd e n will d ire c t a ll

p e rso nne l within his/ he r o ffic e to the ne a re st sta irwe ll, ta king a

he a d c o unt to b e sure tha t e ve ryo ne is a c c o unte d fo r. Afte r a ll

o ffic e p e rso nne l ha ve e va c ua te d the flo o r, the O ffic e Wa rd e n will

a ssist the Flo o r Wa rd e n to c he c k a ll ro o ms. Whe n re lie ve d b y the

Flo o r Wa rd e n, the O ffic e Wa rd e n will mo ve to the ne a re st sta irwe ll

a nd will e va c ua te the b uild ing .

**If, fo r so me re a so n a Flo o r Wa rd e n ha s no t b e e n id e ntifie d to yo u,

it is the re sp o nsib ility o f the O ffic e Wa rd e ns o n the flo o r to c he c k the

re stro o ms a nd ve rify a ll a re a s a re e mp ty. It is, a lso , e a c h Offic e

Wa rd e n’ s re sp o nsib ility to re p o rt to the Build ing Wa rd e n. Typ ic a lly,

the la rg e st te na nt o n the flo o r is re sp o nsib le fo r d e sig na ting Flo o r

Wa rd e ns.

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VI. ALARM AND WARNING SIGNAL

Fire

Imme d ia te ly up o n the d isc o ve ry o f a fire , re g a rd le ss o f size , the

d isc o ve re r sho uld :

a . Pull d o wn the ha nd le o f the ne a re st fire a la rm p ull sta tio n

lo c a te d in the e le va to r lo b b y o f e a c h flo o r.

b . No tify the Se c urity O ffic e a t (804) 344-3222. The c a lle r sho uld

id e ntify him/ he rse lf to the Se c urity O ffic e a nd te ll him/ he r

e xa c tly whe re the fire is lo c a te d b y g iving the b uild ing na me ,

flo o r, a nd te na nt sp a c e .

VII. FIRST AID

Eme rg e nc y o ffic ia ls will d e sig na te first a id sta tio ns fo r injure d

p e rso nne l.

VIII. TRAINING AND DRILLS

a . A te na nt c o mp a ny is we lc o me to c o nd uc t a n e va c ua tio n

d rill within the ir o ffic e s with the a ssista nc e o f the Dire c to r o f

Se c urity. Pe rio d ic me e ting s will b e he ld to info rm the m o f the

la te st d e ve lo pme nts a nd p o lic ie s a ffe c ting e va c ua tio n

a c tivitie s. Ja me s Ce nte r e nc o ura g e s re g ula r e va c ua tio n d rills.

b . Te na nts who e le c t to ha ve a d d itio na l fire e xting uishe rs within

the ir sp a c e a re re sp o nsib le fo r tra ining p e rso nne l o n p ro p e r

usa g e . The y a re a lso re sp o nsib le fo r ha ving a lic e nse d

c o ntra c to r c e rtify the m a nd insp e c t the m to c o mply with

lo c a l a nd sta te la ws.

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IX. EVACUATION

The no tic e to e va c ua te will b e g ive n b y a n a uto ma te d a la rm

a nno unc e me nt d e sig ne d to wa rn b uild ing p e rso nne l o f d a ng e r a nd

a le rt tha t the b uild ing sho uld b e c le a re d o f o c c up a nts.

X. ALL CLEAR ANNOUNCEMENT

A syste m ha s b e e n d e ve lo p e d whe re b y a ll Flo o r Wa rd e ns re p o rt to

the Build ing Wa rd e n tha t the ir a re a s a re c le a r o f o c c up a nts a t a n

a ssig ne d c he c k-in lo c a tio n. The Build ing Wa rd e n will g ive no tic e

with a b ullho rn a nno unc e me nt a t e a c h c o rne r o f the p ro p e rty

whe n the d rill ha s e nd e d a nd / o r the thre a t o f d a ng e r no lo ng e r

e xists.

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EVACUATION SAFETY RULES

1. Whe n yo u he a r the a ud ib le a la rm a nd se e the stro b e lig hts fla shing , re ma in

c a lm a nd e va c ua te the b uild ing imme dia te ly. (A d e te c tio n d e vic e o n the

flo o r yo u a re o n o r the flo o r a b o ve o r b e lo w yo u ha s g o ne into a la rm.) Do

no t sp e nd time c a lling the Ja me s Ce nte r Ma na g e me nt O ffic e o r Se c urity. (If

yo u d o c a ll the a nswe r yo u re c e ive will b e , “The Fire Ma rsha ll a d vise s tha t

whe ne ve r yo u he a r a fire a la rm a nd se e fire a la rm stro b e lig hts fla shing yo u

a re to e va c ua te the b uild ing .” )

2. If the re is a fire o n yo ur flo o r, DO NOT a tte mp t to p ut it o ut yo urse lf. Eva c ua te

a nd le t tho se tra ine d to d e a l with this typ e o f situa tio n p ut the fire o ut.

3. Do no t use the e le va to rs; use the sta irwe ll ne a re st yo ur lo c a tio n.

4. All ind ivid ua ls ne e d ing a ssista nc e e va c ua ting the b uild ing a re to mo ve to

o ne o f the sta irwe ll d o o rs. The y sho uld sta y o n the flo o r just inside the sta irwe ll

d o o r. The Flo o r Wa rd e n ne e d s to g ive this info rma tio n (numb e r o f p e o p le

a nd e xa c t lo c a tio n) to the Build ing Wa rd e n. This info rma tio n will b e re la ye d to

the Fire De pa rtme nt a s so o n a s the y a rrive .

5. Do no t b ring unne c e ssa ry ite ms whe n yo u a re e va c ua ting (b rie fc a se s,

la p to p s, e tc .).

6. Do no t c a rry d rinks with yo u a s yo u e va c ua te the b uild ing . Sp illing o r

d ro pp ing d rinks will c re a te slipp ing ha za rds. Also , ho t liq uids ma y b urn

so me o ne in fro nt o f yo u.

7. Whe n e nte ring a sta irwe ll, o p e n the d o o r slo wly – the re ma y b e so me o ne o n

the o the r sid e o f the do o r.

8. Fo llo w a ll instruc tio ns issue d b y Flo o r Wa rd e ns, O ffic e Wa rd e ns, Sta irwe ll

Mo nito rs, Ele va to r Mo nito rs a nd Se c urity Pe rso nne l.

9. Do no t ho ld a sta irwe ll d o o r o p e n if no o ne is using it. Ho ld ing sta irwe ll d o o rs

o p e n a llo ws smo ke to g e t into the sta irwe ll.

10. Sta y to the rig ht sid e o f the sta irwe ll whe n c o ming d o wn the sta irs. Do no t

a tte mp t to g o a ro und p e o p le in fro nt o f yo u o r run d o wn the sta irs.

11. Do no t g o b a c k up a sta irwe ll a fte r a n e va c ua tio n ha s b e g un. If a n “ ALL

CLEAR” a nno unc e me nt ha s b e e n ma d e o ve r the PA syste m, c o ntinue to

wa lk the re st o f the wa y d o wn the sta irs to the b uild ing lo b b y.

12. The re will b e o the r te na nts e va c ua ting the b uild ing b e lo w yo u. Re ma in c a lm

a nd do not a tte mpt to forc e the pe ople in front of you to move (if the y ha ve

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stoppe d) or to g o fa ste r. (The sta irwe lls a re the sa fe st p a rt o f the b uild ing

d uring a fire inc ide nt.)

13. Whe n yo u ha ve e va c ua te d the b uild ing , mo ve a wa y fro m the

e ntra nc e s/ e xits. This will a llo w o the rs to e xit the b uild ing witho ut p ushing o r

sho ving a nd will a llo w re sc ue p e rso nne l to e nte r unimp e de d . Be sure to

mo ve fa r e no ug h a wa y tha t yo u will no t b e hit b y d e b ris tha t ma y fa ll fro m

the b uild ing . (The Fire Ma rsha ll’ s o ffic e a d vise s tha t yo u sho uld mo ve a s fa r

a wa y fro m the b uild ing a s the b uild ing is ta ll.)

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EMERGENCY PREPAREDNESS KIT CHECKLIST

Ja me s Ce nte r re c o mme nd s tha t e a c h flo o r wa rd e n put to g e the r a n e me rg e nc y

kit with the fo llo wing ite ms to e nha nc e the ir sa fe ty kit:

1. Fla shlig ht – Id e a lly yo u sho uld ha ve two o r thre e o f the se b ut o ne is a

must.

2. Extra Batte rie s – At le a st o ne se t o f e xtra fla shlig ht b a tte rie s fo r e a c h

fla shlig ht in yo ur kit.

3. First Aid Kit – A b a sic first a id kit with b a nda g e s, a ntib io tic o intme nt a nd

b a sic p a in kille rs.

4. 2- Wa y Radios – The se c a n b e use d to c o o rd ina te b e twe e n the Fire

Wa rd e n, O ffic e Wa rd e n a nd Sta irwe ll/ Ele va to r Mo nito rs.

5. Whistle – The Fire Wa rd e n c a n use this to d ire c t tra ffic o ut o f the fa c ility.

6. Eme rg e nc y Fla g s – Re d o r Ora ng e in c o lo r, the se fla g s c a n a ssist the

Fire Wa rd e n a nd Offic e Wa rd e n b e se e n d uring the e va c ua tio n.

7. Clipboa rd – Fo r e a sy c he c king o f the e mplo ye e ro ste r.

8. Pe n/ Pe nc il – To c he c k o ff e mp lo ye e s while e va c ua ting . Ke e p this with

the e me rg e nc y kit a s it c a n b e o ve rlo o ke d in a n e me rg e nc y.

9. Employe e Roste r – Co nta ining na me s a nd p ho ne numb e rs o f a ll

e mplo ye e s wo rking o n tha t flo o r. This sho uld b e re -c he c ke d o n a

re g ula r b a sis a nd upda te d a s ne c e ssa ry.

10. Tra ve ling Roste r – Up d a te re g ula rly (b i-we e kly a t a minimum) a ro ste r

o f e mp lo ye e ’ s who a re tra ve ling o r o n va c a tio n.

The se ite ms sho uld b e c he c ke d a nnua lly to e nsure the y a re in p ro p e r wo rking

o rd e r with a ll c o nte nts inta c t a nd a ll b a tte rie s c ha rg e d .

- 15 -

ELEVATORS DURING EMERGENCY

Onc e insid e Ja me s Ce nte r, the e le va to r syste m is the mo st c o mmo n

mo d e o f tra nsp o rta tio n.

The e le va to rs a re e q uip p e d with a c o mp ute rize d syste m o f c o ntro l. Ea c h

e le va to r is e q uip p e d with a n inte rc o m syste m a llo wing ind ivid ua ls tra p p e d

in a n ino p e ra tive e le va to r to c o mmunic a te with a se c urity o ffic e r o n the

first flo o r o r in the ma in c o ntro l ro o m.

Liste d b e lo w a re so me o f the va rio us typ e s o f e le va to r e me rg e nc y

situa tio ns tha t yo u sho uld kno w a b o ut.

FIREMAN RETURN:

• All e le va to rs a re p ro g ra mme d to re turn to the first flo o r lo b b y a s

so o n a s the fire a la rm syste m is a c tiva te d b y a smo ke d e te c to r in

a ny e le va to r lo b b y, e le va to r sha ft o r e le va to r me c ha nic a l ro o m.

• If yo u sho uld b e o n a n e le va to r a nd a re tra ve ling d o wnwa rd a t the

time o f a fire e me rg e nc y re c a ll, the e le va to r will no t sto p o n the

flo o r yo u ma y ha ve se le c te d , b ut will c a rry yo u d o wn no n-sto p to

the first flo o r lo b b y. The d o o rs will o p e n a nd yo u sho uld d e p a rt the

b uild ing .

• If yo u sho uld b e o n a n e le va to r a nd a re tra ve ling up wa rd a t the

time o f a fire e me rg e nc y re c a ll, the e le va to r will c o ntinue up wa rd

to the ne xt flo o r. Whe n it re a c he s the flo o r, the e le va to r will sto p ;

the d o o rs will no t o p e n. The re will b e a mo me nta ry d e la y, the

e le va to r will p ro c e e d in the d o wnwa rd d ire c tio n, sto p p ing o nly a t

the first flo o r, the d o o rs will o p e n a nd yo u sho uld , in a n o rd e rly

ma nne r, d e p a rt the b uild ing .

• Re me mb e r, the e le va to rs will no t func tio n a g a in until a tra ine d

te c hnic ia n re turns it to its no rma l o p e ra tio n.

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MEDICAL EMERGENCIES

IN THE EVENT OF A MEDICAL EMERGENCY:

• DIAL 911 IMMEDIATELY a nd re q ue st a n a mb ula nc e .

• Give the e me rg e nc y d isp a tc he r the c o rre c t b uild ing a d d re ss:

One Ja me s Ce nte r Two Ja me s Ce nte r Thre e Ja me s Ce nte r

901 E. C a ry Stre e t 1021 E. Ca ry Stre e t 1051 E. Ca ry Stre e t

• REMEMBER: Sta y o n the line a nd le t the 911 Op e ra to r ha ng up first!!

• De p e nd ing o n the se rio usne ss o f the injury o r me d ic a l situa tio n se e if

the re is a nyo ne (i.e . CPR c e rtifie d ind ivid ua ls, d o c to r, nurse s, e tc .) in

the imme d ia te a re a tha t c a n a ssist.

• Pro te c t the ind ivid ua l fro m furthe r injury. Re me mb e r, ho we ve r, tha t

whe ne ve r p o ssib le the ind ivid ua l sho uld no t b e mo ve d a s this ma y

c a use furthe r injury.

• Ca ll the Se c urity O ffic e a t (804) 344-3222 a nd re p o rt the fo llo wing :

b uild ing lo c a tio n, c o mp a ny na me , typ e o f e me rg e nc y, a nd tha t a

911 c a ll ha s b e e n p la c e d .

• Se c urity will the n b e d isp a tc he d to re sp o nd to the e me rg e nc y.

Se c urity sta ff will mo nito r the c o mple x fo r the a rriva l o f the

a mb ula nc e , a nd will d ire c t e me rg e nc y p e rso nne l to the c o rre c t

lo c a tio n.

• An e le va to r will b e p ut in ha nd a nd he ld fo r p a tie nt e g re ss.

- 17 -

BOMB THREAT AND OTHER SUBVERSIVE ACTS

In the e ve nt o f a b o mb thre a t, the p e rso n ta king the c a ll sha ll:

• Ge t a n a c c ura te me ssa g e – try to write it d o wn wo rd fo r wo rd .

• Try to g e t c a lle r to re p e a t the mse lve s. Do no t g e t e xc ite d a nd fa il to

g e t the sta te me nt o f the c a lle r. Ag a in, try to g e t the c a lle r to

re p e a t, e ve n if yo u d id g e t the me ssa g e wo rd fo r wo rd the first time ,

fo r the fo llo wing re a so ns:

1. Id e ntify the vo ic e – ma le o r fe ma le .

2. Try to d e te c t a n a c c e nt o r d ia le c t.

3. Try to d e te rmine the ir so b rie ty.

4. No te the c a lle r’ s spe e c h a nd me ssa g e – e rra tic o r firm a nd

e mp ha tic .

5. No te a ny b a c kg ro und no ise s o r c o nve rsa tio ns.

6. Ask the c a lle r whe re the b o mb is lo c a te d a nd whe n it is se t to

g o o ff.

7. Ask the na me o f the c a lle r – o d d ly e no ug h, the re ha ve b e e n

c a se s whe re c o rre c t na me a nd a d d re ss ha ve b e e n g ive n.

• Try to time the le ng th o f the c a ll.

• De te rmine if the p ho ne numb e r tha t re c e ive d the c a ll is a p ub lishe d

o r unliste d numb e r.

• The p e rso n re c e iving the c a ll sho uld no t “ BROADCAST” the ma tte r

a nd c a use p a nic .

• Ca ll e me rg e nc y c o mmunic a tio ns – 911 a s so o n a s p o ssib le . If

so me o ne e lse is ne a rb y try to write tha t p e rso n a no te to c a ll 911

a nd re p o rt tha t suc h a c a ll is in p ro g re ss a nd o n wha t line .

• Ca ll the Se c urity Offic e a t 344- 3222 a nd a dvise the m of the situa tion.

• If yo u e nc o unte r a “ susp ic io us p a c ka g e ” o n the p ro p e rty o r in yo ur

suite , c a ll the Se c urity O ffic e a t 344-3222 fro m a LAND LINE. Do NOT

use yo ur c e ll p ho ne a s the sig na l c o uld p o te ntia lly d e to na te

e xp lo sive s.

- 18 -

- 19 -

WEATHER RELATED EMERGENCIES

Na tura l d isa ste rs a re a n “a c t o f Go d ” a nd no o ne ha s a ny c o ntro l o ve r

the se e ve nts. Ple a se no te tha t b uild ing ma na g e me nt d o e s the ir b e st to

p ro mp tly a sse ss e a c h c risis. We c a nno t p re d ic t, no r will we ha ve a full

a sse ssme nt o f the e ve nt a s it is ha p p e ning , b ut we c a n o ffe r the fo llo wing

g uid e line s. Ple a se no te tha t the se a re g uid e line s o nly, a nd ma y no t a p p ly

to e ve ry sp e c ific situa tio n. Build ing ma na g e me nt will a sse ss e a c h e ve nt a s

so o n a s it is sa fe to d o so , a nd will c o mmunic a te with e a c h te na nt

c o mp a ny a b o ut the ne xt ste p s. Yo ur sa fe ty is o ur first p rio rity.

I. SNOW

It is unlike ly tha t sno w will ma te ria lly e ffe c t the o p e ra tio n o f the

b uild ing s; ho we ve r, in the e ve nt tha t se ve re sno w (o ve r 6 inc he s) is

a ntic ip a te d , Build ing Eng ine e rs will e nsure tha t sid e wa lks a nd

o utd o o r wa lkwa ys a re p ro te c te d a nd a rra ng e me nts will b e ma d e

fo r ne c e ssa ry sno w c le a ring , e tc .

II. THUNDERSTORMS AND HURRICANES

Oc c up a nts o f Ja me s Ce nte r (te na nts, p a tro ns, e mplo ye e s, e tc .)

sho uld b e e nc o ura g e d to re ma in in the b uild ing (no t to e va c ua te )

a nd ta ke re fug e a s follows:

1. Mo ve a wa y fro m d o o rs a nd wind o ws

2. Mo ve to wa rd s inte rio r o f b uild ing

3. Ta ke re fug e in e le va to r lo b b ie s, sta irwe lls, a nd ro o ms tha t d o

no t ha ve wind o ws

4. Avo id b e ing ne a r g la ss wa lls a nd wind o ws

III. TORNADO

The sa me p ro c e d ure s fo r ‘ Thund e rsto rms a nd Hurric a ne s’ will a p p ly

in the e ve nt o f a n e xp e c te d to rna d o .

1. Mo ve a wa y fro m d o o rs a nd wind o ws

2. Mo ve to wa rd s inte rio r o f b uild ing

3. Ta ke re fug e in e le va to r lo b b ie s, sta irwe lls, a nd ro o ms tha t d o

no t ha ve wind o ws

4. Avo id b e ing ne a r g la ss wa lls a nd wind o ws

Ad va nc e d wa rning s fo r to rna d o e s will c o me in two fo rms a s fo llo ws:

- 20 -

1. Torna do Wa tc h: c o nd itio ns e xist fo r to rna d o e s to fo rm.

Mo nito r yo ur b a tte ry p o we re d ra d io a nd / o r te le visio n sta tio ns.

2. Torna do Wa rning : to rna d o e s ha ve b e e n sig hte d in the a re a –

TAKE COVER IMMEDIATELY. While the sp e c ific p a th o f a

to rna d o is hig hly e rra tic a nd unp re d ic ta b le , to rna d o wa rning s

a re g e ne ra lly b ro a d c a st to the e ntire a re a tha t is p o te ntia lly

thre a te ne d .

Re me mb e r tha t e ve n if a to rna d o d o e s no t “ to uc h d o wn” in a

g ive n a re a the re still ma y b e stro ng wind c o nd itio ns tha t c o uld

c a use a b ro a d p a th o f d a ma g e o r inte rrup tio n o f e le c tric a l a nd

o the r p o we r so urc e s.

IV. FLOODING

Flo o d ing c a n o c c ur fro m a numb e r o f so urc e s, suc h a s:

a ) Na tura l Flo o d s (e xc e ssive ra infa ll)

b ) Blo c ke d Dra ins (se wa g e o r sto rm)

c ) Bro ke n Wa te r Pip e s (d o me stic wa te r, sp rinkle r syste m, e tc .)

The re a c tio n p ro c e d ure is a s fo llo ws:

1. Eva c ua te p e rso ns fro m the imme d ia te a re a o f flo o d ing . Be

p re p a re d to p ro vid e the lo c a tio n a nd , if kno wn, the so urc e o f

the flo o d ing .

2. Co nta c t the Se c urity O ffic e a t (804) 344-3222.

3. Re d ire c t p a tro ns a ro und / a wa y fro m a re a a nd c o ntro l/ re d ire c t

wa te r flo w.

In the e ve nt o f a NATURAL flo o d e ve nt:

a ) Sta y a wa y fro m flo o d wa te rs. The y c o uld b e c o nta mina te d .

b ) Do not wa lk throug h moving wa te r. Six inc he s o f mo ving wa te r

c a n kno c k yo u o ff yo ur fe e t. If yo u must wa lk in a flo o d e d a re a ,

wa lk whe re the wa te r is no t mo ving . Use a stic k to c he c k the

firmne ss o f the g ro und in fro nt o f yo u.

c ) Do not drive into floode d a re a s. If flo o d wa te rs rise a ro und yo ur

c a r, a b a nd o n the c a r a nd mo ve to hig he r g ro und , if yo u c a n d o so

- 21 -

sa fe ly. Yo u a nd yo ur ve hic le c a n b e q uic kly swe p t a wa y a s flo o d

wa te rs rise .

V. EARTHQUAKES

Ba se d o n the b uild ing ’ s struc tura l d e sig n, the sa fe st lo c a tio n is mo st

like ly the b uild ing c o re (the ha ll/ lo b b y c lo se st to the e le va to rs a nd

re stro o ms). If yo u a re una b le to sa fe ly g e t to this a re a , imme d ia te ly

g e t a wa y fro m g la ss a nd ta ke she lte r und e r a ta b le o r a d e sk, a nd if

p o ssib le g e t und e r a sturd y d o o rwa y. Mo st injurie s will o c c ur fro m

fa lling c e iling tile , b re a king wind o ws a nd skylig hts, lig ht fixture s,

ra nd o m o b je c ts, file c a b ine ts, e tc .

WHAT TO DO DURING AN EARTHQUAKE:

(Re c o mme nd a tio ns b y FEMA Aug 11, 2010)

Sta y a s sa fe a s p o ssib le d uring a n e a rthq ua ke . Be a wa re tha t so me

e a rthq ua ke s a re a c tua lly fo re sho c ks a nd a la rg e r e a rthq ua ke mig ht

o c c ur. Minimize yo ur mo ve me nts to a fe w ste p s to a ne a rb y sa fe

p la c e a nd if yo u a re ind o o rs, sta y the re until the sha king ha s

sto p p e d a nd yo u a re sure e xiting is sa fe .

IF INDOORS:

• DROP to the g ro und ; ta ke COVER b y g e tting und e r a sturd y ta b le

o r o the r p ie c e o f furniture ; a nd HOLD O N until the sha king sto p s.

If the re isn’ t a ta b le o r d e sk ne a r yo u, c o ve r yo ur fa c e a nd he a d

with yo ur a rms a nd c ro uc h in a n insid e c o rne r o f the b uild ing .

• STAY AWAY from g la ss, windows, outside doors a nd wa lls, a nd

a nything tha t c ould fa ll, suc h a s lig hting fixture s or furniture .

• Use a d o o rwa y fo r she lte r o nly if it is in c lo se p ro ximity to yo u a nd

if yo u kno w it is a stro ng ly sup p o rte d , lo a d b e a ring d o o rwa y.

• Sta y inside until the sha king stops a nd it is sa fe to g o outside .

Re se a rc h ha s sho wn tha t mo st injurie s o c c ur whe n p e o p le insid e

b uild ing s a tte mp t to mo ve to a d iffe re nt lo c a tio n insid e the

b uild ing o r try to le a ve .

• Be a wa re tha t the e le c tric ity ma y g o o ut o r the sp rinkle r syste ms

o r fire a la rms ma y turn o n.

• DO NOT use the e le va tors.

- 22 -

IF OUTDOORS:

• Sta y the re .

• Move a wa y fro m b uild ing s, stre e tlig hts, a nd utility wire s.

• Onc e in the o p e n, sta y the re until the sha king sto p s. The g re a te st

d a ng e r e xists d ire c tly o utsid e b uild ing s, a t e xits a nd a lo ng sid e

e xte rio r wa lls. Ma ny o f the 120 fa ta litie s fro m the 1933 Lo ng

Be a c h e a rthq ua ke o c c urre d whe n p e o p le ra n o utsid e o f

b uild ing s o nly to b e kille d b y fa lling d e b ris fro m c o lla p sing wa lls.

Ground move me nt during a n e a rthqua ke is se ldom the dire c t

c a use of de a th or injury. Most e a rthqua ke - re la te d c a sua ltie s

re sult from c olla psing wa lls, flying g la ss, a nd fa lling obje c ts.

IF IN A MOVING VEHICLE:

• Stop a s quic kly a s sa fe ty pe rmits a nd sta y in the ve hic le . Avo id

sto p p ing ne a r o r und e r b uild ing s, tre e s, o ve rp a sse s, a nd utility

wire s.

• Pro c e e d c a utio usly o nc e the e a rthq ua ke ha s sto p p e d . Avo id

ro a d s, b rid g e s, o r ra mp s tha t mig ht ha ve b e e n d a ma g e d b y the

e a rthq ua ke .

IF TRAPPED UNDER DEBRIS:

• Do not lig ht a ma tc h.

• Do no t mo ve a b o ut o r kic k up d ust.

• Co ve r yo ur mo uth with a ha nd ke rc hie f o r c lo thing .

• Ta p o n a p ip e o r wa ll so re sc ue rs c a n lo c a te yo u. Use a whistle if

o ne is a va ila b le . Sho ut o nly a s a la st re so rt. Sho uting c a n c a use

yo u to inha le d a ng e ro us a mo unts o f d ust.

*************************

AFTER AN EARTHQUAKE AT JAMES CENTER:

• Do not c a ll 911 or building se c urity for a n upda te . This will o nly

ja m p ho ne line s a nd ma ke it mo re d iffic ult fo r e me rg e nc y

re sp o nd e rs to d o the ir jo b .

• Onc e the sha king ha s sto p p e d , wa it for furthe r informa tion from

your e mploye r or building ma na g e me nt. Allo w so me time fo r

b uild ing ma na g e me nt to a sse ss the situa tio n a nd se nd o ut a n

a nno unc e me nt.

- 23 -

• If you a re tra ppe d , o r if yo u kno w so me o ne who is tra p p e d , c a ll

911 or building se c urity a t 804- 344- 3222 if a t a ll p o ssib le ,

ind e ntifying yo urse lf a nd yo ur lo c a tio n.

• If yo u ha ve no t re c e ive d instruc tio n fro m b uild ing ma na g e me nt

o r yo ur e mplo ye r, use yo ur o wn d isc re tio n with re g a rd to she lte r-

in-p la c e ve rsus e va c ua ting . If yo u e va c ua te , use the fire sta irwe ll

(if p a ssa b le ), e xe rc ising e xtre me c a utio n. Ple a se b e a wa re tha t

whe n e xiting the b uild ing , yo u ma y e nc o unte r fa lling d e b ris o r

o the r hid d e n d a ng e rs.

• If yo u c ho o se to e xit the b uild ing , mo ve a s fa r a wa y a s p o ssib le

fro m the b uild ing a nd d o no t re e nte r until yo u re c e ive instruc tio n

fro m yo ur e mplo ye r o r b uild ing ma na g e me nt.

- 24 -

JAMES CENTER EMERGENCY MESSAGE

An “e me rg e nc y me ssa g e c e nte r” ha s b e e n e sta b lishe d fo r the p rima ry

p urp o se o f p ro vid ing a fte r ho urs e me rg e nc y info rma tio n to te na nts o f

Ja me s Ce nte r. The me ssa g e c e nte r is a o ne -wa y c o mmuniq ué fro m

p ro p e rty ma na g e me nt to re p o rt a situa tio n tha t ma y c a use the b uild ing

to c lo se ; a n une xp e c te d stre e t c lo sing tha t will p re ve nt usua l a c c e ss to

the p ro p e rty; o r to re p o rt the sta tus o f b uild ing o p e ra tio ns in the e ve nt o ur

ne ig hb o rho o d is a d ve rse ly imp a c te d b y se ve re inc le me nt we a the r. It ma y

a lso b e utilize d fo r a c c e ss to the mo st c urre nt info rma tio n a va ila b le d uring

a ma jo r d isa ste r o r d uring the re c o ve ry p ha se .

Info rma tio n a b o ut sma ll inc id e nts d uring no rma l b usine ss ho urs suc h a s fire

a la rms, p o we r b lip s, o r inte rrup tio n o f a ny ma jo r b uild ing se rvic e will no t b e

le ft o n the me ssa g e c e nte r ho tline . Info rma tio n re g a rd ing the se typ e s o f

situa tio ns will b e c o mmunic a te d thro ug h e ithe r a n a nno unc e me nt o n the

b uild ing P.A. syste m o r b y e ma il to the c o nta c t p e rso n a t e a c h te na nt

o ffic e .

The e me rg e nc y me ssa g e c e nte r phone numbe r is 804- 344- 3200.

- 25 -

Emergency Evacuation Officers

________________________________________ Company Name

Name of Office Warden: Floor # Alternate: Floor # Name of Floor Warden: Floor # Alternate: Floor # Name of Stairway Monitor #1: ______ Floor # Alternate: Floor # Name of Stairway Monitor#2: ________ Floor # Alternate: Floor # Name of Elevator Monitor: Floor # Alternate: Floor #

• If you have multiple floors, please include a list of Floor Wardens, Stairway Monitors and Elevator Monitors for each floor.

• If you are on a multi-tenant floor, please take the initiative to confer with each other company on your floor to establish the above information.

• Please include the monitor and company name for each position on a multi-tenant floor.

• It is the Tenant’s responsibility to maintain current assignments of evacuation officers and to keep the James Center Management Office apprised of changes.