jagjit kaur : e-commerce in smes' development
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ÂTRANSCRIPT
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e-Commerce in SMEs' Development
E-commerce is taking monetary transactions to a new exponential level. What are the benefits of E-commerce to SMEs and what are its barriers to entry?
Speaker:
Jagjit Kaur, General Manager
Digital Innovation & Transactional Banking
Hong Leong Islamic Bank Berhad
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• Evolution of Financial Transactions
• Digital Banking Services
• Barriers to Entry
• Moving forward with e-Commerce
• Benefits of e-Commerce
• Collection Solutions
• e-Payment Solutions
Agenda
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Evolution of Financial Transactions
How are we embracing the evolution of financial transactions ?
CASH CHEQUES
PAYMENT CARDSSELF SERVICE TERMINAL
ONLINE BANKING MOBILE BANKING
BRANCH BANKING
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Moving forward with e-Commerce
• Sharing Is Not Always Caring
• Do not click on hyperlinks
• Make It Complicated
Security Tips
Mindset Technology advancement
Costs
• Start with own account funds transfer
• Start small, think big
• FREE/ Intrabank
• RM0.65/ Cheque
• RM0.10/ Interbank
• Customer service support
• Easy to use functions
ONLINE
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VIDEO
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Digital Banking Services
• Electronic based transactions
• Growing exponentially
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Barriers to Entry
Security concerns
Mindset Technology advancement
Costs
• Conservative
• Internal process constraint
• Self development
• Adaptation to new technology
• Social media influence
• Security awareness Technology
High cost
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Benefits of e-Commerce
Cost Saving
Time Saving
Comprehensive functionality• Lower transactions cost
• FREE/ Intrabank
• RM0.10/ Interbank
• Faster turnaround time
• Say goodbye to queues and the hassle of braving traffic
• Single platform to manage your business cash flow
Convenience• Bank with ease
wherever you are
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Collection & Payment
Collection SME Payment
• Single• Bulk
• Single• Bulk
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Collection Solutions
• e-Invoicing
• FPX/ Direct Debit
• JomPAY
• Merchant terminals
• Debit Cards/ Credit Cards
• Payment Gateways
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Collection Solutions
• e-Invoicing• FPX/ Direct Debit
• JomPAY
• Merchant terminals
• Debit Cards/ Credit Cards
• Payment Gateways
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e-Invoicing
ERP System(In-house) e-Invoicing
3
21
Dealer
• Outstanding Invoice (INV), Debit Notes (DN) & Credit Notes (CN) Data
• Credit Balance Data• INV, DN, CN & Payment History
• INV & DN Payment Data• CN Knock-off Data
• Pay INV & DN• CN Knock-off• View History
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Collection Solutions
• e-Invoicing
• FPX/ Direct Debit• JomPAY
• Merchant terminals
• Debit Cards/ Credit Cards
• Payment Gateways
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FPX/ Direct Debit
Submit payer’s details to HLB
Accept both HLB & non HLB customers
Biller
Biller submit customer
data file to HLB
File will be processed
Via File Transfer Protocol or branches
HLB to registerpayer’s details
Payment status file will be sent
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e-Payment Solutions
Customer CustomerCustomer
Prepare the transaction data with the given Excel template
Offline Save the CSV file in USB drive or
diskette
Prepare relevant documents
CustomerVisit HLBB/ HLISB
branch only during business hour to submit saved files & documents
Branch
Process the submitted files and documents
▷Bulk Payroll or Supplier PaymentOver the counter
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e-Payment Solutions
▷ Bulk Payroll or Supplier
Paymentvia Business Online Banking Service
Payment Maker Payment Authoriser
Payment Maker
Prepare the transaction data with the given Excel template
Offline Upload the CSV file in
Approve transaction in
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e-Payment Solutions
Account Management
Single Payment
Bulk Payment
Transaction Status &
Authorisation
Merchant Statement
GST
Business Online Banking Service
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“
Cheques cost you more.
Go online!