Jacob E. Shelton10111 Lake Oak Circle, Tampa, FL, 33624

(727) 409-0255Jake.e.shelton@gmail.com

SummaryDynamic VoIP Engineer with over five years of experience in the communications field, working with Cisco and Juniper switches, and routers. Extensive military background, working with Army satellite communications, microwave line-of-sight, and radio terminals. Three years of experience working in a leadership role, responsible for small military communications teams.

Key Qualifications Active Secret security clearance Satellite communications Cisco networking equipment CompTia Security+ & Network+ SIP and SCCP VoIP architectures Leadership

Communications security keys and fill devices

Strong written and verbal communication

Equipment troubleshooting

ExperienceCommunication Equipment

Worked with satellite communications and networking equipment to provide voice and data connectivity to up to 200 users in a hostile environment.

Five years’ experience working with military and civilian VSAT satellite terminals, microwave line-of-sight terminals, and radios.

Five years’ experience pulling, terminating and testing cat5, cat6, and coaxial cable, and pulling and testing fiber optic cable.

Three years’ experience working with Cisco networking equipment, to include routers, switches, Cisco Unified Communications Manager (CUCM), and VoIP phones.

CompTia Security+ & Network+ certified. Five years’ experience working with communications security (COMSEC) devices, such as

TACLANE’s and KIV-7M’s, as well as COMSEC fill devices such as an SKL. Five years’ extensive experience troubleshooting satellite terminals, including working with

test equipment such as oscilloscopes, spectrum analyzers, and loopbacks. Conducted service provisioning and troubleshooting on commercial VoIP circuits. Experience working with the Broadworks platform, Metaswitch, and Cisco Unified Call Manager. Performed detailed SIP trace analysis, and troubleshooting of commercial optical network

terminals. Provided over 6,000 hours of voice and data connectivity throughout a deployment, with no

significant outages. Bachelors of Science in Information Technology in progress- 67 credit hours complete with 3.9

GPA. Completed 400 hour military network operations course, taught by General Dynamics, which

covered, among other topics, TCP/IP, router configurations, VoIP protocols, VLANs, network security, QoS, server virtualization, and network monitoring.

Currently holds active Secret security clearance.

Leadership

Chosen from peers to serve as a team leader. Graduated with honors from military leadership development course. Continually recognized for leadership abilities. Responsible for the training, welfare, morale, and day to day activities of five to six fellow

employees. Conducted monthly job performance, goal setting, and career development counseling’s. Prioritized workload and assignment duties, sometimes with short notice.

Jacob E. Shelton Page 2

Planned and implemented training activities. Accountable for over $100,000 worth of communications equipment with no loss or damage.

Work History March 2016- present- VoIP Engineer- Frontier Communications 2010-2016- Satellite Communications Systems Operator/ Maintainer- United States Army-

Honorably discharged. 2005-2010- Customer service associate- Winn- Dixie Grocery Stores

Education 2016- CompTia Security+ & Network+ certifications 2014- present- American Military University- 67 credits- Charles Town, West Virginia 2013-2014- Central Texas College- 12 credits- Killeen, Texas 2012- General Dynamics Network Operations Security Center (NOSC) course- 400 hours September 2013- Military leadership development course- Graduated with honors- Fort Drum,

New York December 2011- US Army Satellite communications system operator/ maintainer course 2009-2010- Saint Petersburg College- 18 credits- Saint Petersburg, Florida 2009- Pinellas Park High School- Florida State Diploma- Largo, Florida