JOINT WELCOME AND INDUSTRY AWARDS

WEDNESDAY, SEPTEMBER 30 10:00 AM – 10:30 AM

David RohlfingVice President of AGSC and Vice

President of Operations, Club

Assist North America

Gary HartExecutive Director,

IGA

Debra LevyPublisher of

AGRR™ and WINDOW

FILM magazines

Jeff ReddellOwner, PACE Glass

HOW VEHICLE TECHNOLOGY IS CHANGING YOUR BUSINESS PART

1: HOW TECHNOLOGY WILL CHANGE

VEHICLESWEDNESDAY, SEPTEMBER 30 10:45 AM – NOON

Richard WallaceDirector, Center for

Automotive Research

HOW VEHICLE TECHNOLOGY IS CHANGING YOUR BUSINESS PART 2:

HOW TECHNOLOGY WILL CHANGE YOUR AGRR BUSINESS

WEDNESDAY, SEPTEMBER 30 1:00 PM – 2:00 PM

Bob BeranekPresident and

Founder, AGSC and Auto Glass University

Mitch BeckerDirector of Training, ABRA Auto Body &

Glass

Gerry ParijInternational

Marketing Manager, Saint Gobain

Sekurit

Dennis WarlinckSupply, Sales and

Operations Manager, Saint-Gobain Autover

HOW TO IMPROVE YOUR MARKETING RESULTS IN JUST

25 MINUTES A DAYTHURSDAY, OCTOBER 1 8:00 AM – 9:00 AM

Brian OffenbergerOwner, Right On – No Bull

Marketing

STRATEGIES TO RETAIN BUSINESS:

ANTI-STEERING, APPRAISAL AND ARBITRATION WORKSHOP

THURSDAY, OCTOBER 1 9:00 AM – 10:00 AM

Don MunroPresident, Auto Glass Appraisal

Services

Chuck LloydTrial Attorney,

Livgard & Lloyd

Mario ErcoliniGeneral Manager

of Branch Operations,

Wholesale Glass Distributors

CALIBRATION – DO YOU FIT IN THE FUTURE INSTALLATION

MARKETPLACETHURSDAY, OCTOBER 1 10:00 AM – 11:00 AM

Jon SheetsNational Accounts Sales and

Marketing Manager, Pilkington North America - AGR

MARKETING TO MILLENNIALSTHURSDAY, OCTOBER 1 11:00 AM – 12:00 PM

Amber Joy FiedlerAccount Executive, Warner

Communications

CURRENT LEGAL AND REGULATORY ISSUES IN THE

AUTO GLASS BUSINESSTHURSDAY, OCTOBER 1 1:00 PM – 2:00 PM

Chuck LloydTrial Attorney, Livgard &

Lloyd

KEYNOTE: JACK WELCHFRIDAY, OCTOBER 2 8:00 AM – 9:30 AM

Jack WelchFormer GE CEO

INDUSTRY LEADERSHIP PANELFRIDAY, OCTOBER 2 9:30 AM – 10:15 AM

Moderator: Suzy WelchBest-Selling Author

ESSENTIALS FOR FINANCIAL HEALTH IN THE AUTO GLASS

BUSINESSFRIDAY, OCTOBER 2 9:30 AM – 10:15 AM

Lyle HillManaging Director,

Keytech North America