Internship Report

(IZHAR-MONNOO Developers)

By

Badar Salam

L1F10BBAM0043

University of Central PunjabLahore, Pakistan

Summer 2015

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Internship Report

(IZHAR-MONNOO Developers)

BBA ProgramSummer 2015

Submitted To

Prof. Nisar Ahmad

By

Badar Salam

L1F10BBAM0043

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Table of ContentsAbstract............................................................................................................................................4Acknowledgement...........................................................................................................................5Introduction......................................................................................................................................6Izhar-Monnoo Developers...............................................................................................................7Company’s Values...........................................................................................................................8Izhar-Monnoo’s Projects.................................................................................................................9Izhar-Monnoo Offices...................................................................................................................13SITUATION ANALYSIS.............................................................................................................14SWOT ANALYSIS.......................................................................................................................19Key Learning.................................................................................................................................21Conclusion.....................................................................................................................................22LOG BOOK ON DAILY BASIS..................................................................................................23Letter of Completion of Internship................................................................................................26

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AbstractInternship is a prerequisite of BBA(Hons) which is of 6 to 8 weeks in some organization

to get practical exposure and to get familiarized with the ways to live in the organizational

environment which is dramatically different from the educational environment. I did my

internship in IZHAR-MONNOO DEVELOPRS for this purpose because it’s a construction

company and it is pivotal for me because I myself want to pursue a career in construction

business.

The internship program provided me the facility to explore my skills by using educational

knowledge and enabled me to be more confident, more knowledgeable, more responsible and,

above all, more committed to work in the practical field.

This comprehensive report provides a good in sight of company as it includes the

material about IZHAR-MONNOO Developers and their different departments, along with their

working procedure. Data is collected through the observation of functions and different

processes and annual reports, articles and internet in order to study organizational sector as a

whole.

Organizations must be ready with specialized products and services and they must put

programs in place to train their personal to support these products and services in order to exist

in this competitive marketplace. This report contains detail of company’s management structure,

operations, products, services and functions along with their features.

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Acknowledgement

“And if all the trees in the earth were pens and the sea with more seas to help it, (were ink)

the words of ALLAH could not be Exhausted. LO! ALLAH is mighty wise”

(AL-QURAN)

Thanks to ALLAH Almighty, the most merciful and beneficent for showing me the right

path and giving me the courage and opportunity to accomplish this task. Hazrat Muhammad

(peace be upon him) the last prophet of Allah, who is forever a torch of guidance to humanity for

a whole world.

This internship report is important to fulfill part of the program criteria that is

requirement to fulfill the Bachelor Program in Business. I express my sincere thanks to IZHAR-

MONNOO Developers for providing me the opportunity to work in their organization as an

internee.

I also want to express my profound gratitude and deep regards to my guide Mr. Zakir

Hussain for his exemplary guidance, monitoring and constant encouragement throughout the

course of this internship. I am obliged to all staff members of IZHAR-MONNOO Developers

for the valuable information provided by them in their respective fields.

I would also like to thank my teachers and Mr. Zakir Hussain (SENIOR

PROCUREMENT OFFICER) for providing me the opportunity to have an excellent learning

experience during my internship and to those who have supported me to perform the job training

up to carrying out this report. At last, I would like to thank all those persons who helped me in

any way to complete my journey to the end of this internship program.

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Introduction

Izhar Group of Companies:Mr. Izhar Ahmad Qureshi, a reputed name in engineers’ community of Pakistan,

established a construction company in 1959. With its rich experience and high standards of

technical performance in numerous construction projects, ranging from Civil Works, Housing

and Urban Development, Heavy Industrial Construction to Defense-Oriented Projects, IZHAR

has earned an outstanding recognition from the nation. Professional staff and hardworking,

experienced crew work with our clients, assuming a tight schedule, economical construction and

above all quality workmanship throughout the execution of projects.

IZHAR Group has one of the largest, fully integrated Real Estate and Community

Development setups in Pakistan and is now in its sixth decade of operations. It encompasses

residential & commercial property management and coordination of all activities.

Monnoo Group of Companies:The MONNOO dynasty was founded in the beginning of the 20th

century in Calcutta. The MONNOO Group has developed with remarkable

growth from a traditional family owned rubber factory into a modern high tech industrial and

agricultural conglomerate. MONNOO Group, The Symbol of Progress, today with more than 16

active units in textiles, power, sugar, and agriculture, is now at the threshold of its 7th decade.

MONNOO Group has within its fold the best team of professional, skilled, and dedicated people

who have been shaping the business landscape of Pakistan since its inception.

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MONNOO Group is now charting a new course of growth by extending its expertise in

creating Master-Planned Urban Communities.

Izhar-Monnoo Developers

IZHAR and MONNOO Groups, two reputable market leaders

known for their professional efforts and contribution towards

National Development have diversified to include real estate

development, comprehensive property services and lifestyle

management, under the title of IZHAR-MONNOO

DEVELOPERS, as a joint venture company. It has started

changing and beautifying the very landscape of Lahore with

innovative mixed-use urban development. It is catering to

versatile lifestyle needs of the people of Pakistan. Its vision goes

beyond bricks and concrete and aims at enriching the lives of the people by creating and

managing places for the comfortable moments of people to live in, to play, to work and to

cherish.

Vision StatementOur Vision is to be The Most Trusted Real Estate Development Company.

Mission StatementOur mission is to provide Clients with exemplary service in a quality home environment,

to provide partners with maximized real estate asset value and to provide employees unparalleled

opportunities for personal and professional development. Our goal is to be the community home

provider of choice--a goal we attain through our Clients, Partners and Employees. We believe

that by encouraging professional and personal growth, our associates will exceed their

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expectations with the benefits being realized by all. Our aim is to be the market leader in real

estate investment in terms of bespoke investment opportunities, quality of service and

professionalism. Finally, we believe that our business can be successful for generations only if

we continue a Tradition of Trust.

Company’s Values

Customer Focus

We believe the customer is at the center of everything we do.

Integrity

We only do things that we would be proud to tell our friends and families about.

Resilience

We continuously strive for improvement regardless of the obstacles in our way.

Passion

We work from the heart and show it.

Delivery

We deliver what we commit to with customers and colleagues.

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Izhar-Monnoo’s Projects

Dream Villas Lahore. Dream Gardens Phase I, Lahore. Dream Avenue Lahore. Dream Gardens Multan. Dream Gardens Phase II, Lahore. Dream Gardens Rawalpindi/Islamabad.

Dream Villas Lahore

Dream Villas is a gated community housing project by Izhar that comprises 140 houses

of various sizes featuring state-of-the- art construction and communal facilities. It is ideally

located on the main 150 feet wide Khayaban-e- Jinnah road adjacent to Wapda Town and just a

three-minute drive away from Shaukat Khanum Hospital. The project has been completed on

schedule and the families are ready to move in.

Dream Villas was announced on April 2009 and was handed over in 2.5 years’ time i.e.

on October 2011.

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Dream Gardens Phase I, LahoreDREAM GARDENS is planned on 4,000-Kanal area of MONNOO Estate. The project

comprises of around 900 Units & Plots of 3.5, 05, 06, 08 and 10 Marla sizes has been completed

by the grace of ALLAH Almighty. It is a self-contained and amenities-rich residential area.

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Dream Gardens Phase II, LahoreDREAM GARDENS (Phase-II) is one of the upcoming projects of IZHAR-MONNOO

Developers (IMD). Situated at 1.5 km Defence Road, off Raiwind Road, Lahore, comprises of

houses and plots from 05, 07, 10 ,20 Marla and 02 Kanal. Master plan of this 1600 Kanal mega

project is beautifully designed and planned by LOCII INC. Pvt. Ltd. Dream Gardens Phase-II

will be launched by 3rd Quarter of 2015, InshaAllah.

Dream Avenue LahoreDream Avenue is also one of the remarkable projects of IZHAR-MONNOO Developers,

which is ideally located 8km, Main Raiwind Road and falls among the rapidly growing areas of

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Lahore, where all basic necessities of day to day life i.e. public transport, retail stores, banks,

educational institutes and hospitals etc. are approachable. Dream Avenue Lahore comprises of

3.5, 05, 07, and 10 Marla built houses and plots in affordable price with relaxed payment

schedule. This is an exemplary model of housing society aiming to provide secured and peaceful

living. Its soft launch was started on June 2013 and handing over date was Jan, 2016, but at

Present 90% of development works has been completed.

Dream Gardens MultanMultan is an historic city of Sufi Saints, also known for its strategic location that makes

the city a business gateway for Central Punjab. IZHAR-MONNOO Developers & Faisal Movers

have planned mega housing project in Multan to fulfill the housing needs of the people of Multan

which has been launched. Dream Gardens Multan is located on Askari bypass Multan. It has

been designed on full scale amenities that provides secured homely environment. It is spread on

the area of 1200 Kanal that offers spacious residential houses and plots comprising of 05, 07, 10,

20 and 32 Marla categories on reasonable price and payment terms.

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Dream Gardens Rawalpindi/IslamabadDream Gardens Rawalpindi is one of the upcoming projects of IZHAR-MONNOO

Developers (IMD). Situated at GT Road, comprises of houses and plots from 05, 07, 10 ,20

Marla and 02 Kanal with the continuity of the same international standard of development works

like existing Projects of Lahore and Multan. 2400 Kanal mega project DREAM GARDENS

RAWALPINDI is beautifully designed and planned by LOCII INC. Pvt. Ltd. Dream Gardens

Rawalpindi will be launched after completion of Multan Project, InshaAllah.

Izhar-Monnoo Offices2 IMD Offices – Lahore & Multan– house energetic, decorated & thematic work environments

that harbor vibrant & zealous harmony between fellows

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SITUATION ANALYSIS

External AnalysisIn external analysis we will review the competitors of Izhar-Monnoo Developers. So, some major competitors of Izhar-Monnoo Developers are:

Eden Homes Bahria Town Valencia Grand Avenue Housing Scheme DHA (EME) P.C.S.I.R WAPDA TOWN L.D.A

And all the other societies are included in list

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Internal Analysis Internal analysis based on internal operations of company. During the internship period, there was an opportunity to move in different departments and these departments are as follows:

1- Marketing & CRM:

Marketing & CRM was basically dealing with old & new customers. They were responsible for contacting the customers and handling all CRM operations. My experience in this department was really very good I spend my majority of time in this department.

CRM Software:

This program is developed for keeping an eye on customers and contacting them when

necessary.

Customer Relationship Management (CRM) is a strategy for managing all company’s relationships and interactions with your customers and potential customers. It helps to improve your profitability.

CRM enables to focus on your organization’s relationships with individual people whether those are customers, service users, colleagues or suppliers. Some of the biggest gains in productivity can come from moving beyond CRM as sales and marketing tool and embedding it in your business from HR to customer services and supply chain management.

2- Human Resource Department:

Human resource management (HRM), or human resource development, entails planning,

implementing, and managing recruitment, as well as selection, training, career, and

organizational development initiatives within an organization. The goal of HRM is to maximize

the productivity of an organization by optimizing the effectiveness of its employees while

simultaneously improving the work life of employees and treating employees as valuable

resources. Consequently, HRM encompasses efforts to promote personal development, employee

satisfaction, and compliance with employment-related laws.

To achieve equilibrium between employer and employee goals and needs, HRM

departments focus on these three general functions or activities: planning, implementation, and

evaluation. The planning function refers to the development of human resource policies and

regulations. Human resource managers attempt to determine future HRM activities and plan for

the implementation of HRM procedures to help companies realize their goals.

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Izhar Monnoo implements four primary activities of HRM plans

Acquisition

Development

Compensation

Maintenance

Acquisition entails the hiring of workers most likely to help a company attain its goals.

The development function encompasses the training of workers to perform their tasks in

accordance with company strategy. This activity also involves company efforts to control and

change employee behavior via reviews, appraisals, incentives, and discipline. Compensation

covers the payment of employees for their services. Maintenance requires structuring labor

relations the interaction between a company's management and its unionized employees and

ensuring compliance with federal and state employment laws. Finally, the evaluation function

includes the assessment of a company's HRM policies to determine whether they are effective.

ACQUISITION

Acquisition duties consist of human resource planning for employees, which includes

activities related to analyzing employment needs, determining the necessary skills for positions,

identifying job and industry trends, and forecasting future employment levels and skill

requirements. These tasks may be accomplished using such tools and techniques as

questionnaires, interviews, statistical analysis, building skill inventories, and designing career

path charts. Four specific goals of effective human resource planning are:

Sustaining stable workforce levels during ups and downs in output.so which can reduce

unnecessary employment costs and liabilities   and increase employee morale that would

otherwise suffer in the event of lay-offs.

Preventing a high turnover rate among younger recruits.

Reducing problems associated with replacing key decision makers in the event of an

unexpected absence.

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Making it possible for financial resource managers to efficiently plan departmental

budgets.

The acquisition function also encompasses activities related to recruiting workers, such as

designing evaluation tests and interview methods. Ideally, the chief goal is to hire the most-

qualified candidates without encroaching on federal regulations or allowing decision makers to

be influenced by unrelated stereotypes. HRM departments at some companies may choose to

administer honesty or personality tests, or to test potential candidates for drug use. Recruitment

responsibilities also include ensuring that the people in the organization are honest and adhere to

strict government regulations pertaining to discrimination and privacy. To that end, human

resource managers establish and document detailed recruiting and hiring procedures that protect

applicants and diminish the risk of lawsuits.

DEVELOPMENT

The second major HRM function, human resource development, refers to performance

appraisal and training activities. The basic goal of appraisal is to provide feedback to employees

concerning their performance. This feedback allows them to evaluate the appropriateness of their

behavior in the eyes of their coworkers and managers, correct weaknesses, and improve their

contribution. HRM professionals must devise uniform appraisal standards, develop review

techniques, train managers to administer the appraisals, and then evaluate and follow up on the

effectiveness of performance reviews. They must also tie the appraisal process into

compensation and incentive strategies, and work to ensure that federal regulations are observed.

Training and development activities include the determination, design, execution, and

analysis of educational programs. Orientation programs, The HRM training and education role

may encompass a wide variety of tasks, depending on the type and extent of different programs.

In any case, the HRM professional ideally is aware of the fundamentals of learning and

motivation, and must carefully design effective training and development programs that benefit

the overall organization as well as the individual. Training initiatives may

include apprenticeship, internship, job rotation, mentoring, and new skills programs.

COMPENSATION

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Compensation, the third major HRM function, refers to HRM duties related to paying

employees and providing incentives for them. HRM professionals are typically charged with

developing wage and salary systems that accomplish specific organizational objectives, such as

employee retention, quality, satisfaction, and motivation. Ultimately, their aim is to establish

wage and salary levels that maximize the company's investment in relation to its goals. This is

often successfully accomplished with performance based incentives. In particular, HRM

managers must learn how to create compensation equity within the organization that doesn't

hamper morale and that provides sufficient financial motivation. Besides financial compensation

and fringe benefits, effective HRM managers also design programs that reward employees by

meeting their emotional needs, such as recognition for good work.

MAINTENANCE

The fourth principal HRM function, maintenance of human resources, encompasses

HRM activities related to employee benefits, safety and health, and worker-management

relations. Employee benefits are non-incentive-oriented compensation, such as health

insurance and free parking, and are often used to transfer nontaxed compensation to employees.

The three major categories of benefits managed by HRM managers are: employee services, such

as purchasing plans, recreational activities, and legal services; vacations, holidays, and other

allowed absences; and insurance, retirement, and health benefits. To successfully administer a

benefits program, HRM professionals need to understand tax incentives, retirement investment

plans, and purchasing power derived from a large base of employees.

Human resource maintenance activities related to safety and health usually entail

compliance with federal laws that protect employees from hazards in the workplace. Regulations

emanate from the federal Occupational Safety and Health Administration, for instance, and

from state workers' compensation and federal Environmental Protection Agency laws. HRM

managers must work to minimize the company's exposure to risk by implementing preventive

safety and training programs. They are also typically charged with designing detailed procedures

to document and handle injuries.

Maintenance tasks related to worker-management relations primarily entail: working with

labor unions, handling grievances related to misconduct such as theft or sexual harassment, and

devising systems to foster cooperation. Activities in this arena include contract negotiation,

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developing policies to accept and handle worker grievances, and administering programs to

enhance communication and cooperation.

SWOT ANALYSIS

The SWOT analysis is an extremely useful tool for understanding and decision-making

for all sorts of situations in business and organizations. SWOT analysis is perfect for business

planning, strategic planning, competitor evaluation, marketing, business and product

development and research reports. The SWOT analysis enables companies to identify the

positive and negative influencing factors inside and outside of a company or organization. So the

Izhar-Monnoo Developers is providing the same products and service facility as the others

organizations are providing. It should be compared with all others organizations, which are

surveying in the market with the same service.

StrengthsThe strengths of the Izhar-Monnoo Developers are following:

First thing, it does not compromise on quality of the product, it builds peoples trust.

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The Izhar-Monnoo Developers has supportive staff members. The working environment

of the organization is very friendly and cooperative. There is no business in the higher

management. The upper management consults its staff in making decisions and provides

them independence in their job areas. For the objective is performance and not

conformance with the boss.

Izhar-Monnoo Developers provides very supportive environment for learning, it is

cooperative for learning and encourages the staff members to provide their capabilities.

Izhar-Monnoo Developers has opened all its retail shops in commercial areas so that if

the costumers or clients face any problem, it will be convenient for them.

Izhar-Monnoo Developers also provides online facilities through which customers or

clients can buy things throughout Pakistan.

Izhar-Monnoo Developers is doing well in every aspect of performance through clients

focused policies to maximize value and satisfaction.

WeaknessesThe weaknesses of the Izhar-Monnoo Developers are following:

Some of the employees were burdened with over work.

The IT sector of Izhar-Monnoo Developers is not working satisfactory Because Izhar-

Monnoo Developers is still using old method for working and for documentation.

Izhar-Monnoo Developers has good product and services for its customers, even more

than other organizations, but any advertisement on electronic media has not been seen.

The size of almost all retail shops of Izhar-Monnoo Developers is very small. It creates

difficulty for the costumers as well as staff members for proper dealings which give a

crowded atmosphere always.

The salaries of the staff are very low as compared to the other private organization.

OpportunitiesThe opportunities of the Izhar-Monnoo Developers are following:

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Izhar-Monnoo Developers should emphasize much on IT, especially on online buying.

It can introduce many new products

It can open new branches not only in those cities in which it is already operating but also

in those cities in which it is not operating

ThreatsThe threats of the Izhar-Monnoo Developers are following:

As Izhar-Monnoo Developers is a private organization. Pakistan rules and regulation, the

changing trend in Pakistan Government policies also become threat to existing policies of

Izhar-Monnoo Developers.

Modern marketing concept, efficient service adopt by the competitors are also threat to

Izhar-Monnoo Developers.

Izhar-Monnoo Developers facing a strong competition from its competitors, because of

improper planning, lack of advertisement, and their IT sector.

Key Learning

During the internship program, my key learning’s were as follows:

First thing that I learned is that being really big does not matters, you can serve people

and earn profit even by having a small company.

In CRM department is how to handle different costumers, how record customer data,

what types of products Izhar-Monnoo Developers offering to the costumers, what

facilities customers can enjoy and what rates Izhar-Monnoo Developers is giving to its

customers.

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This CRM department is very important especially for costumers; costumers on daily

basis come to this department for buying new products. I was asked to deal with the

customers to collect their information and record their personal information.

During this internship observed that HRM department is that how maximize the

productivity of an organization by optimizing the effectiveness of its employees while

simultaneously improving the work life of employees and treating employees as valuable

resources consequently

Main learning is about how to interact with different people. And how to solve their

problems

During this internship period was an opportunity to learnt about the team work, how to

work under supervision of senior staff members.

The time management is very important key learning which I have learnt from this

internship.

ConclusionDuring the six weeks internship program I tried to understand the working of different

departments of organization. I analyzed that there is need for the improvement of the working

condition, modern techniques of decentralization must be adopted. Software should be provided

to the division to access. Internship is great tool for getting practical and professional knowledge.

I learned a lot from professionals of this organization and worked in the various department,

learnt something new from each, explanation about tasks are available in situation analysis report

portion. The time spent there was no doubt a source of great learning for me about many things

particularly working of different departments in organization. This practical project does help me

attain loads of knowledge about the predominant functions performed by companies, but also

impart a lot of training as regards the set of behavioral traits which distinguish a particular person

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from the rest of the lot in a Professional environment. The key mission is the emphasis on

innovation and quality both in products and services as well as the quality of human resource. At

this time company has maintained its positions as a quality institution. The success of every

business depends upon the good clientele. This internship program gave me the practical touch

of the organizational field. This training program enhanced my knowledge about the companies.

LOG BOOK ON DAILY BASIS

Sr.# Date Day Time Department Notes1 01/09/2015 Tuesday 9:00 a.m. – 05:00 p.m. Marketing Orientation2 02/09/2015 Wednesday 9:00 a.m. – 05:00 p.m. Marketing Learning ways of

organization 3 03/09/2015 Thursday 9:00 a.m. – 05:00 p.m. Marketing Office work and files

maintenance 4 04/09/2015 Friday 9:00 a.m. – 05:00 p.m. Marketing Checking premium and

regular customers 5 05/09/2015 Saturday 9:00 a.m. – 05:00 p.m. Marketing Handling customers6 06/09/2015 Sunday --------------- --------------- ---------------7 07/09/2015 Monday 9:00 a.m. – 05:00 p.m. Marketing Handling customers

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8 08/09/2015 Tuesday 9:00 a.m. – 05:00 p.m. Marketing Handling customers9 09/09/2015 Wednesday 9:00 a.m. – 05:00 p.m. Marketing Handling customers10 10/09/2015 Thursday 9:00 a.m. – 05:00 p.m. Marketing Handling customers11 11/09/2015 Friday 9:00 a.m. – 05:00 p.m. Marketing Handling customers12 12/09/2015 Saturday 9:00 a.m. – 05:00 p.m. Marketing Handling customers13 13/09/2015 Sunday --------------- --------------- ---------------14 14/09/2015 Monday 9:00 a.m. – 05:00 p.m. Accounts Auditing Bills15 15/09/2015 Tuesday 9:00 a.m. – 05:00 p.m. Accounts Auditing Bills16 16/09/2015 Wednesday 9:00 a.m. – 05:00 p.m. Accounts Auditing Bills17 17/09/2015 Thursday 9:00 a.m. – 05:00 p.m. Accounts Auditing Bills18 18/09/2015 Friday 9:00 a.m. – 05:00 p.m. Accounts Auditing Bills19 19/09/2015 Saturday 9:00 a.m. – 05:00 p.m. Accounts Auditing Bills20 20/09/2015 Sunday --------------- --------------- ---------------21 21/09/2015 Monday 9:00 a.m. – 05:00 p.m. Accounts Auditing Checks22 22/09/2015 Tuesday 9:00 a.m. – 05:00 p.m. Accounts Auditing Checks23 23/09/2015 Wednesday 9:00 a.m. – 05:00 p.m. Accounts Auditing Checks24 24/09/2015 Thursday --------------- --------------- ---------------25 25/09/2015 Friday --------------- --------------- ---------------26 26/09/2015 Saturday --------------- --------------- ---------------27 27/09/2015 Sunday --------------- --------------- ---------------28 28/09/2015 Monday 9:00 a.m. – 05:00 p.m. Procurement Make Purchases from

market29 29/09/2015 Tuesday 9:00 a.m. – 05:00 p.m. Procurement Visiting market30 30/09/2015 Wednesday 9:00 a.m. – 05:00 p.m. Procurement Visiting market &

making purchases31 01/10/2015 Thursday 9:00 a.m. – 05:00 p.m. Procurement Upload data about new

products32 02/10/2015 Friday 9:00 a.m. – 05:00 p.m. Procurement Upload data about new

products33 03/10/2015 Saturday 9:00 a.m. – 05:00 p.m. Procurement Check online customers

for online order34 04/10/2015 Sunday --------------- --------------- ---------------35 05/10/2015 Monday 9:00 a.m. – 05:00 p.m. Procurement Visiting market &

making purchases36 06/10/2015 Tuesday 9:00 a.m. – 05:00 p.m. Procurement Upload data about new

products37 07/10/2015 Wednesday 9:00 a.m. – 05:00 p.m. Procurement Upload data about new

products38 08/10/2015 Thursday 9:00 a.m. – 05:00 p.m. Procurement Upload data about new

products39 09/10/2015 Friday 9:00 a.m. – 05:00 p.m. Procurement Upload data about new

products40 10/10/2015 Saturday 9:00 a.m. – 05:00 p.m. Procurement Data entry

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Letter of Completion of Internship

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