iweb management packages - list of supported services … · iweb management packages - list of...
TRANSCRIPT
iWeb Management Packages - List of supported servicesand software
IntroductionOperating Systems and Control PanelsVirtualizationBackupsLinux Software
Databases (Linux)Web Servers (linux)Programming languages (scripts) (Linux)Monitoring and statistics for web servers (linux)Mail Servers (Linux)FTP Servers (Linux)Load Balancing (cluster) (Linux)Content Management System (CMS) (Linux)Other Software (Linux)
Microsoft Windows SoftwareDatabases (Windows)Web Servers (Windows)Programming Languages (scripts) (Windows)Statistics for webservers (Windows)Mail Servers (Windows)FTP Servers (Windows)Other Softwares (Windows)
Unsupported Activities
version 1.5
IntroductionAny provision of technical support will be charged $ 75 per hour unless the customer has a paManaged on demandckage that includes 120 minutes of support (the exceed will be charged $ 75 per hour). At least 15 minutes will becharged for each support request. The support time included in the package is not cumulativeManaged on demandfrom month to month (the unused time is reset every 20 days from the delivery date of the product).
Customers with a package of administration and management of servers are supported 24/7 for the followingcategories:
Installation and default configurationAdvanced ConfigurationDebugging and problem analysisSoftware update
The Default installation and configuration category includes the basic installation of the operating system orsoftware. The basic configuration (default) is also implemented.
By default, software installation is supported only through the standard mechanism of theoperating system (yum for CentOS, apt-get for Debian, etc) or via the control panel. When acontrol panel is installed, the software installation must be done via the standard mechanism ofthe control panel.
Any additional configuration of the operating system or software is classified as an advanced configuration. Forexample, updating the rules of a firewall, installing SSL certificates, etc.
The Debugging and problem analysis category includes the monitoring of a problem via the log files, the search forcauses of server overloading, restarting a service, an emergency investigation in case of failure, etc...
As for installation, the software update is supported via the standard mechanism of the operating system or thecontrol panel. When the control panel is installed, the software update must me done via the standard mechanismat the control panel.
Each task is identified by one of the following icons :
= officially supported task = officially unsupported task = best effort
Tasks not listed in this document are not supported by our team.
In addition, some activities may be included in more than one category at a time: for example :
The migration of a standard server or site: Default Installation or Configuration, Advanced ConfigurationPerformance Tuning and Server Optimization. Advanced Configuration, Debugging and problem analysisVerification and optimization of server's security. Advanced Configuration, Debugging and problem analysis
Here follows a list of supported items for dedicated server customers who have opted for our administrationpackage. The operating systems and software not included in this list, should be considered as unsupported.
Operating Systems and Control PanelsOperatingSystem
DefaultInstallation
Configuration
AdvancedConfiguration
Debuggingandproblemanalysis
SoftwareUpdate
Supportedversion fornewdeliveries
Supportedversion forOSreinstallation
CentOS†
6.X 5.X & 6.X
UbuntuServer LTS †
12.04 &10.04 LTS
12.04 &10.04 LTS
Debian†
7 (Wheezy) 6(Squeeze)
Windows2003 †
Windows2008 †
Windows2008 R2 †
WindowsServer2012
†
FreeBSD†
OSX†
† : only updates between minor versions of the same operating system is supported. Please note that majorreleases upgrades are not supported. In general, any updates that requires the server reinstallation are notsupported.
The following problems, given as an example, are covered :
File system and file naming problemsInterpretation of the log files and statistical reportsPermissions and File PropertiesCommands and system utilities
Control Panel DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
cPanel/WHM only on thelatest version ofCentOS
cPanel/WHM +Fantastico
only on thelatest version ofCentOS
Parallels Pleskfor Linux
only on CentOS
Parallels Pleskfor Windows
All Windowsversions aresupported
The following problems, given as an example, are covered :
Problems accessing the control panelChanging the system configuration via control panel user interface
VirtualizationVirtualization Software
DefaultInstallation
Configuration
AdvancedConfiguration
Debuggingand problemanalysis
SoftwareUpdate
Comments
ParallelsVirtuozzoContainersfor Linux †
Supportlimited to thephysicalserver. No supportfor virtualservers. Onlyon CentOS.
XenHypervisor †
Supportlimited to thephysicalserver. No supportfor virtualservers. Onlyon CentOS5.X.
MicrosoftHyper-V †
Supportlimited to thephysicalserver. No supportfor virtualservers. Onlyon Windows2008 R2 &2012.
VMWareESXi†
Supportlimited to thephysicalserver. No supportfor virtualservers.
† : supported only with our "Virtualization Ready" offers
Backups
The following activities are covered through our R1Soft backup solution:
Scheduling backupsRestoration of one or more files from a backupComplete server restoration from a backupPossibility to backup an external server with the R1Soft Solution, provided by iWeb. We cannot providesupport regarding the installation and configuration of the R1Soft agent on the external server.
Linux Software
Databases (Linux)
Databases DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
MySQL† ††
PostgreSQL
† : installation from sources are supported†† : possibility to upgrade to a version superior than the one supported by the operating system
The following problems, given as an example, are :covered by MySQL
Connection problemsPrivilege ManagementReplication to a second server database
The following problems are not covered:
Database Optimization
Web Servers (linux)
Web Server DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
Apache
Apache -mod_bandwidth
included with acPanel or PleskControl Panel
Apache -mod_cgi
included with acPanel ControlPanel
Apache -mod_Mono
included with acPanel ControlPanel
Apache -mod_perl
included with acPanel ControlPanel
Apache -mod_ssl
Apache -mod_suPHP
included with acPanel ControlPanel
Apache -mod_unique_id
included with acPanel ControlPanel
Apache -.htaccess
programming isnot supported
Apache - SSI
Apache -suExec
Apache -CGIWrap
Apache -Multi-ProcessingModule (MPM)
included with acPanel ControlPanel
Apache -VirtualHost
Apache -Tomcat †
included with acPanel or PleskControl Panel
Lighttpd
† : supported only via a control panel necessarily installed on the server
Webadministrationtool
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
phpMyAdmin included with acPanel ControlPanel
phpPgAdmin included with acPanel ControlPanel
† : supported only via a control panel necessarily installed on the server
The following problems, given as an example, are covered::
Problems publishing websites, access and data transfer problems.
Programming languages (scripts) (Linux)
ProgrammingLanguages
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
JavaDevelopment Kit(JDK)
Perl‡
no support toprogramming
Perl - CPAN‡
PHP ‡
no support toprogramming
PHP - curl ‡
PHP - curl-ssl ‡
PHP -EAccelerator
included with acPanel ControlPanel
PHP - ffmpeg††
PHP - gd ‡
PHP - PECL(PEAR) ‡
PHP - Suhosin included with acPanel ControlPanel
PHP - autremodule
Python no support toprogramming
Python -modules ††
Ruby on Rails†
included with acPanel ControlPanel
‡ : unsupported if installed via sources† : supported only via a control panel necessarily installed on the server†† : installation from sources supported
The following problems, given as an example, are covered:
Problems Running CGI script (no programming)Problems Running PHP scripts (no programming)Problems Running Python or Perl scripts (no programming)
Monitoring and statistics for web servers (linux)
Software forweb statistics
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
AWStats included with acPanel ControlPanel
Munin‡ ‡ ‡ ‡
included with acPanel ControlPanel
Webalizer included with acPanel ControlPanel
‡ : unsupported if installed via sources
Mail Servers (Linux)
Mail Servers DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
Exim†
included with acPanel ControlPanel
Postfix†
included with acPanel ControlPanel
Qmail†† ‡
included with acPanel ControlPanel
Sendmail
Courier-Imap†
included with acPanel or PleskControl Panel
Dovecot included with acPanel ControlPanel
Imapd
Vpopmail††
Mailman†
included with acPanel or PleskControl Panel
† : supported only via a control panel necessarily installed on the server†† : installation from sources supported‡ : unsupported if installed via sources
Anti-spam andanti-virus
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
SpamAssassin†
included with acPanel or PleskControl Panel
ClamAV†
included with acPanel ControlPanel
ParallelsPremiumAntivirus
† †included with aPlesk ControlPanel
Kaspersky AV† †
included with aPlesk ControlPanel
DNS-basedBlackhole List † †
included with acPanel or PleskControl Panel
Sender PrivacyFramework(SPF)
† †included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
WebmailSolution
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
Atmail WebmailLight †
included with acPanel or PleskControl Panel
Horde IMP †
included with acPanel or PleskControl Panel
SquirrelMail included with acPanel ControlPanel
Roundcube †
included with acPanel or PleskControl Panel
† : supported only via a control panel necessarily installed on the server
The following problems, given as an example, are covered:
Problems receiving and sending messagesE-mail service configuration to send messages generated via a web form installed on the same serverStandard Software Configuration to receive mail (eg.: Microsoft Outlook, ThunderBird)
FTP Servers (Linux)
FTP Server DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemanalysis
SoftwareUpdate
Comments
ProFTPd† †
included with acPanel or PleskControl Panel
Pure-FTPd included with acPanel ControlPanel
vsFTPD
† : supported only via a control panel necessarily installed on the server
The following problems, given as an example, are covered :
Connection problemsAccess Rights Management
Load Balancing (cluster) (Linux)
Software DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
LVS ‡ LVS is no longersupported innew HAinstallations, butwe supportexistingcustomers usingthis technology
HAProxy ‡
Apache ‡ Distribution ofSSL requestonly
Keepalived ‡ Distribution ofSSL requestonly
DRBD
‡ : This software is only supported via our offer load-balancing solution (cluster)
Content Management System (CMS) (Linux)
Software DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
Drupal†
included with acPanel +FantasticoControl Panel
Joomla†
included with acPanel +FantasticoControl Panel
WordPress†
included with acPanel +FantasticoControl Panel
† : supported only via Fantastico
Other Software (Linux)
Other Software DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
SSH
rSync
BIND included with acPanel or PleskControl Panel
IPTables
CSF Firewall
NFS
Samba
Memcached†† ‡
† : supported only via a control panel necessarily installed on the server†† : installation from supported sources‡ : unsupported if installed via sources
The following problems, given as an example, are covered:
Access on command line to the server via SSHFirewall Configurations (IPTables, CSF Firewall) or blocking of IP addresses via the hosts.deny fileDomain Names and DNS (A, CNAME, MX, records, etc.)
Microsoft Windows Software
Databases (Windows)
Databases DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
Microsoft SQLServer 2005
Microsoft SQLServer 2008
MySQL† †
included with aPlesk ControlPanel
ODBCconnector
included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
The following problems, given as an example, are covered:
Connection problemsPrivilege ManagementReplication to a second server database
The folllowing problems are not covered:
Optimization of database
Web Servers (Windows)
Web Server DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
IIS
IIS - VirtualHosts
IIS - URLRewrite
IIS -AdministrationPack
IIS - AdvancedLogging
IIS - ApplicationRequest Routing
IIS - ApplicationWarm-Up
IIS - AspHTTP
IIS - AspImage
IIS - AspMail
IIS -AspSmartUpload
IIS - ASPupload
IIS - Bit RateThrottling
IIS - CDO
IIS - DatabaseManager
IIS - Dynamic IPRestrictions
IIS - FastCGI
IIS -FreeASPupload
IIS - FTPPublishingService
IIS - IXSSO
IIS - Jet 4.0
IIS - JMail.NET
IIS - LiveSmoothStreaming
IIS - Managerfor RemoteAdministration
IIS - MDAC
IIS - MicrosoftVisual C++ 2008RedistributablePackage
IIS - SEO toolkit
IIS - SmoothStreaming
IIS - UrlScan
IIS - w3JMail
IIS - WebPlaylists
IIS - WebDAVExtension
IIS - WindowsPowerShellSnap-In
Apache† †
included with aPlesk ControlPanel
Apache -FastCGISupport
† †included with aPlesk ControlPanel
Apache -Tomcat †
included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
WebAdministrationTool
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
SiteBuilder†
supported onlywith a Pleskcontrol panel
myLittleAdmin†
included with aPlesk ControlPanel
phpMyAdmin†
included with aPlesk ControlPanel
ASP.NETEnterpriseManager
†
Microsoft WebPlatform ††
† : supported only via a control panel necessarily installed on the server†† : supported if no control panel is installed on the server
The following problems, given as an example, are covered:
Problems publishing websites, access and transfer problems
Programming Languages (scripts) (Windows)
ProgrammingLanguage
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
ActivePerl
ActivePerl -modules
ASP et ASP.Net included with aPlesk ControlPanel
CGI†
included with aPlesk ControlPanel
JavaDevelopment Kit(JDK)
included with aPlesk ControlPanel
Perl†
included with aPlesk ControlPanel
PHP included with aPlesk ControlPanel
Python†
included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
The following problems, given as an example, are covered :
Problems running a CGI script (no programming)Problems running a ASP script (no programming)
Statistics for webservers (Windows)
WebserversStatisticsSoftware
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
AWStats†
included with aPlesk ControlPanel
Webalizer†
included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
Mail Servers (Windows)
Mail Server DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
IIS Mail
Mail Enable included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
Anti-spam andanti-virus
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
ParallelsPremiumAntivirus
†included with aPlesk ControlPanel
Kaspersky AV†
included with aPlesk ControlPanel
ClamWin†
included with aPlesk ControlPanel
SpamAssassin†
included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
SolutionWebmail
DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
Horde IMP†
included with aPlesk ControlPanel
MailEnable WebClient †
included with aPlesk ControlPanel
† : supported only via a control panel necessarily installed on the server
The following problems, given as an example, are covered:
Problems receiving and sending messagesProblems with mail server configurationsStandard configuration of the mail software (eg.: Microsoft Outlook, Thunderbird)
FTP Servers (Windows)
FTPServer DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
FileZilla Server
IIS FTP included with aPlesk ControlPanel
The following problems, given as an example, are covered:
Connection problemsRights access Managing
Other Softwares (Windows)
Software DefaultInstallation andConfiguration
AdvancedConfiguration
Debugging andproblemsanalysis
SoftwareUpdate
Comments
Microsoft DNS
WindowsFirewall withAdvancedSecurity
BIND DNS†
included with aPlesk ControlPanel
stunnel†
included with aPlesk ControlPanel
Active Directory
† : supported only via a control panel necessarily installed on the server
The following problems, given as an example, are covered:
Problems running Perl scripts (no programming)Domain Names and DNS (for MX and A records, etc.).
Unsupported ActivitiesThe following activities are not supported :
Debugging PHP, Perl, ASP, JSP and other programming problemsProgramming problems unrelated to the server configurationKernel Custom Compiling for LinuxUpdating the operating system between major releases
Server and installed services security are under the entirely responsibility of the customer. Upon request, iWeb mayperform a security audit at the cost of standard working hours