Indiana University’s

Journey with Lync

Abhi JalanCampus Communications Infrastructure

• Located in Bloomington & Indianapolis

• 6 Regional (Satellite) Campuses

• 115,000 Students

• 20,000 Faculty & Staff

About IU

History of Unicom

0

5,000

10,000

15,000

20,000

25,000

30,000

August 2007 August 2008 August 2009 August 2010 August 2011 August 2012 August 2013 August 2014

Lync User Count

User Demographic

Other5%

Shared8%

Students26%

Faculty20%

Staff41%

Other Shared Students Faculty Staff

Lync Architecture

Roles

• Front End

• Edge Pool

• Mediation

• Director

• Persistent Chat

• Monitoring

• Archiving

• Standard Edition

Components

• PSTN Gateway

• Session Border Controller

• Reverse Proxy

• Office Web Apps

• SQL Mirroring

• Distributed File System

• Exchange Unified

Messaging

Server Counts

1417

28

48

0

10

20

30

40

50

60

OCS 2007 OCS 2007 R2 Lync 2010 Lync 2013

Server Admin Counts

4 4 4 4

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

OCS 2007 OCS 2007 R2 Lync 2010 Lync 2013

Server Breakdown

By Campus

• Bloomington – 18

• Indianapolis – 18

• 6 Satellites – 2 each

By Role

• 8 Front Ends (Physical)

• 4 Directors

• 4 Edge

• 4 Mediation (Physical)

• 4 Back End SQL

• 4 Persistent Chat

• 2 Monitoring

• 2 SDN

• 2 Office Web Apps

• 2 File / File Share Witness

• 12 Standard Edition (Physical)

Endpoints

Video Conferencing

Wireless

Lync SDN API

e911

• Perfect if you just need PC-to-PC functionality or

are using Exchange Online

• Some features are not available

• No Enterprise Voice offering

• Hybrid deployments can be complex

Lync Online

• Marketing / Evangelism / Promotion

• Support

• Set expectations

• Complex, yet manageable

• Plan, Plan, Plan, Test, Plan, Test, Deploy

• Closely knit project teams

• 80% - 90% solution

• User provisioning & de-provisioning

Challenges / Lessons Learned

Cost

• Hardware

• Servers

• PSTN Gateway /

SBC

• Endpoints

• Software

• Lync Server

• Enterprise CAL

• Lync Plus CAL

• Services

• PRIs

• SIP Trunk

• E911

• Personnel

• Service Admins

• Support

• Deployment

Federation & PIC

• 27,000 Users (15,000 Enterprise Voice)

• 2,700 Common Area Phones

• 1.5 million Instant Messages

• 1.1 million Audio Calls

• 3,000 Video Calls

• 2,000 File Transfers

• 1,600 Desktop / Application Shares

September 2014 Usage