iup libraries
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IUP Libraries. WELCOME TO OUR STUDENT EMPLOYEES. IUP LIBRARIES. Stapleton-Stabley Library Cogswell Music Library Kittanning Campus Library Punxsutawney Campus Library. INTRODUCTIONS. Name Hometown Major Library & Department. IUP LIBRARIES’ MISSION. - PowerPoint PPT PresentationTRANSCRIPT
IUP LIBRARIES
Stapleton-Stabley LibraryCogswell Music LibraryKittanning Campus LibraryPunxsutawney Campus Library
IUP LIBRARIES’ MISSION
The University Libraries of Indiana University of Pennsylvania provide support for teaching, research, and the personal enrichment of members of the IUP community.
What does this mean to you?
WHAT CAN WE DO FOR YOU?
Provide good trainingProvide opportunities to learn valuable
skillsListen to your concernsValue your contributionsEnsure you have a positive experience
WHAT CAN YOU DO FOR US?
Be a member of the teamParticipate in trainingBecome an expert in your unitProvide quality serviceBehave professionally
Our patrons….
So how do we treat our patrons?
With respect and courtesy.
In a timely manner.Using good listening
skills along with topnotch library expertise.
Quality Service
Patrons are the reason we are here
Treat the patrons the way you would expect to be treated
If you can’t help a patron, refer them to a staff person.
“ I don’t know” is not a good answer.
EMERGENCIES
Tell your supervisor immediately
If not available, call police at 9-911
Emergency exits marked on floor plans, use them!
Fire extinguishers marked on floor maps
First Aid Kit available in all units
PATRIOT ACT
What is it?Legislation in response to September 11th
What does it do? Allows law enforcement easier access to
information.
PATRIOT ACT
What sort of information?Patron records, computer use
How do they get this informationNeed a court order/subpoena
PATRIOT ACT
Why do you need to know?Could be approached in your work area by
officials with badges and official documents.
What do you do?Immediately tell your supervisor/building
supervisor/administration – use the information sheet in your work area.
PATRIOT ACT
What you don’t do:Tell them to leaveGive them any informationTell others about their visit – part of the
law is a “gag” order, illegal to gossip about their inquiries.