it’s all about the user
Post on 17-Oct-2014
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It’s All About the User: Libraries, Technology, and the
FutureCliff Landis
Technology LibrarianValdosta State University
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• Mandi & Jer
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© Amanda Landis-Hanna
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© Amanda Landis-Hanna
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http://www.flickr.com/photos/pathfinderlinden/227316648/
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Where’s all this “2.0” stuff going?
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http://www.flickr.com/photos/stabilo-boss/101793494/
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Just a little theory…
http://www.flickr.com/photos/midiman/465631268/
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1.0 2.0
3.0 4.0
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A little history…http://www.flickr.com/photos/hanan_cohen/455243239/
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1.0
http://flickr.com/photos/steffe/154686864/
• Connects Information– Web sites– Databases– FTP– Search Engines
• Built on the author/reader model
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2.0• Connects People– Email– Social networking
sites– Gaming– IM– RSS– Wikis
http://flickr.com/photos/michaelsphotos/389360490/
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http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
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The Machine is Us/ing Us
http://youtube.com/watch?v=NLlGopyXT_g
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Some Principles of Library 2.0• The library is everywhere.• The library has no barriers.• The library invites participation.• The library uses flexible, best-of-breed systems.• The library encourages the heart.• The library is human.• The library recognizes that its users are human too.• Harness the library user in both design and implementation of
services• Library users should be able to craft and modify library
provided services
http://tametheweb.com/2005/12/the_collected_principles_of_li.html
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It is NEVER a mistake to give the user more options
http://flickr.com/photos/bunchofpants/36924662/
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In the past librarians have…
• Provided services without asking users what they want
• Made changes without consulting users• Handed over services (such as the OPAC) to
for-profit businesses• Made users jump through the hoops we
created for them
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http://www.flickr.com/photos/oceanflynn/315385916/
But Now…
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http://www.flickr.com/photos/buck82/30296423/in/set-270370/
So What’s on the Horizon?
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3.0• Connects
Knowledge• Reannotation
of the Web• Top-Down– Agents
• Bottom-Up– Subjects– Tagging
http://flickr.com/photos/dullhunk/303503677/
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Order + Chaos =
• A place for everything, and everything in its place
http://www.flickr.com/photos/materialboy/52523850/
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Moving Beyond Text
• Looks Like:– Etsy– Like–Riya
• Sounds Like:–Pandora–Midomi
http://www.flickr.com/photos/7573579@N08/438287251/
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4.0• Connects Intelligence• Group/Enterprise
minds (tribes)• Information + people
+ technology = intelligence
• Automated Serendipity
http://flickr.com/photos/burnblue/937198180/
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So what should we do?
• As library workers, how will we respond to these changes?• How do we keep
up?
Librarian Stereotype
http://www.flickr.com/photos/librarianavengers/269737140/
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We must find out what users
•WANT– Social space– Help at the point of need– Collaboration– A voice in how things are
done– It NOW– It fixed YESTERDAY– Options
•NEED– High quality information– Assistance finding/using that
information– Lifelong learning skills– Information evaluation skills– Technology skills– A quiet place to study
We must provide BOTH
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http://www.flickr.com/photos/choconancy/521265142/
Have a CONVERSATION(and not just with other library workers!!!)
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• Blogs• Focus
Groups
http://www.flickr.com/photos/tychay/513712600/
• Social Networking
• Polls
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Please, think of the users…
http://flickr.com/photos/megem519/821458301/
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http://blaugh.com/cartoons/060705_oldman_myspace_a.gif
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http://www.flickr.com/photos/inertiacreeps/407007831/
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http://www.flickr.com/photos/michaelsphotos/278227213/
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http://www.flickr.com/photos/davitru/1621601690/
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http://www.flickr.com/photos/larskflem/37639798/
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What the future holds…
http://www.flickr.com/photos/sots/1271028593/
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How to not be left behind…
• talk to your users & find out what they want
• use the tools that they are using
• broadcast what you're doing
• "earn your audience"
http://flickr.com/photos/vermininc/2337307518/
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Fear Not!
http://www.flickr.com/photos/amigadave/350299827/
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Baby Steps
• 10-15 minutes a day to learn new things
• One tool at a time• Limit your information
intake• People are your best
source for information• Share what you learn
http://www.flickr.com/photos/seandreilinger/959864706/
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http://www.flickr.com/photos/earthandeden/498037026/
Best jumping off point?
TameTheWeb.com
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http://www.flickr.com/photos/drachmann/327122302/