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LAGUNA STATE POLYTECHNIC UNIVERSITYVISION, MISSION, COLLEGE GOALS AND OBJECTIVES OF THE
INFORMATION TECHNOLOGY PROGRAM
VISION
The University shall be known as a premier university in CALABARZON offering academic programs and related services designed to respond to the requirements/needs of the Philippines and the global economy particularly Asian countries.
MISSION AND MAIN THRUSTS
The University shall primarily provide advance education, professional, technological and vocational instruction in agriculture, fishery, forestry, science, engineering, industrial technologies, teacher education, medicine, law, arts and sciences, information technology and other related fields. It shall also undertake research and extension services, and provide a progressive leadership in its area of specialization.
COLLEGE OF ARTS AND SCIENCES GOALS
In pursuit of the University Vision/Mission, the College of Arts and Sciences is committed to develop students with well-rounded personality flexible enough to adjust in the changing needs of time for global competitiveness which are related to research, extension and production; equip them with knowledge and skills in Computer Education and other related fields in arts and sciences.
THE OBJECTIVES OF THE IT PROGRAM
General
The Associate in Information Technology leading to Bachelor of Science in Information Technology program of the Laguna State Polytechnic University aims to develop the student's intellectual, emotional and skills competencies provided with the advanced and detailed knowledge of the design, implementation, and management issues involved in the application of IT as well as to prepare him to become more responsive regarding to the local, national and global demands affecting the IT industry. The theories acquired through various academic exercises coupled with on-the-job training activities are expected to increase the number of globally competitive experts in the field of IT environment.
Specific
The specific objectives of the program are aligned to the four-fold functions of the University – Instruction, Research & Development, Extension and Production:
A. Instruction
1. To provide theoretical and technical skills through instruction, seminars and workshops;
2. To expose students to globally competitive graduates with desirable work values and attitudes;
3. To develop locally and globally competitive graduates with desirable work values and attitudes;
4. To initiate creative and innovative professional enhancement among instructors and students through skills training, on-the-job training and training and industry.
B. Research and Development
1. Strengthen competencies of both instructors and students in the field of research that will serve as a basis for technological problem-solving;
2. Conduct information technology survey, interviews and feasibility studies to meet the demands of the changing world through information technologies and processes;
3. Produce IT researchers and researches to serve as a self-generating critical mass of human resources for research and development in information technology area.
C. Extension
1. Forge critical linkages with local and foreign partners to support the activities of the department;
2. Conduct outreach programs such as basic and advance computer literacy programs, and the like;
3. Create training plans and information technology packages to supply the need of the community;
4. Provide assistance for project development.
D. Production
1. Produce information systems and technologies that can be used as an income generating project of the college;
2. Construct improvised and innovative teaching materials, tools and equipment.
Republic of the PhilippinesLAGUNA STATE POLYTECHNIC UNIVERSITY
Siniloan Host CampusSiniloan Laguna
A NARRATIVE REPORT ON ON-THE-JOB TRAINING UNDERTAKEN AT SALES DEPARTMENT OF DIGITAL TELECOMMUNICATIONS PHILIPPINES
INCORPORATION- STA. ROSA, LAGUNA
A Report Submitted to the Faculty of theCOLLEGE OF ARTS AND SCIENCES
LAGUNA STATE POLYTECHNIC UNIVERSITYSiniloan (Host) Campus
Siniloan, Laguna
In Partial Fulfillment of the Requirements for the Diploma inASSOCIATE IN INFORMATION TECHNOLOGY
MA. AIMEE E. CANCERAN
2011
APPROVAL SHEET
This narrative report attached hereto entitled “A NARRATIVE REPORT ON ON-
THE-JOB TRAINING UNDERTAKEN AT SALES DEPARTMENT OF DIGITAL
TELECOMMUNICATIONS PHILIPPINES INCORPORATION- STA. ROSA,
LAGUNA” prepared and submitted by MA. AIMEE E. CANCERAN in partial
fulfillment of the requirements for graduation for the diploma in ASSOCIATE IN
INFORMATION TECHNOLOGY, is hereby endorse for approval.
FOR-IAN V. SANDOVALI.T. Practicum Coordinator/
____________________Date
Accepted and approved in partial fulfillment of the requirements for the
degree in ASSOCIATE IN INFORMATION TECHNOLOGY (AIT).
Dean, College of Arts and Sciences
____________________Date
ACKNOWLEDGEMENT
The trainee wishes to express her deepest gratitude and profound thanks
for those who extended their enormous and immeasurable support for the
completion of this report, for which without them this report will never be a
success in reality.
To Mr. For- Ian Sandoval, IT coordinator/OSAS, for helping her to
enhance her knowledge and skills for the fulfillment of this training and for giving
valuable suggestions in the completion of this narrative report.
To Ms. Lindsay Soliveres, the Human Resource Generalist of the
company, for accepting her to conduct her training in the company
To Mr .Giovanni Manzano, the Sales Supervisor, for conducting
orientation to the trainees before the OJT started for tem to equipped with proper
knowledge of the product they are about to sell.
To Mr. Joselito Bernardo. the Sales Coordinator, for the guidance,
supports and knowledge on how to be a professional sales agent.
To her beloved sisters and brother, ate Arleen, ate Aileen, and kuya
Nonod, who supported her financially throughout the training and offered their
undying love.
To her friends, bhebhe qoh and chakas, for the unforgettable experiences
that they’ve shared together. Thanks for the “kulitan” and “ asaran” that made her
college life full of memories.
To her “barkada”, DON LOG ROMANTICO’Z, who always make her
happy in times of sadness and held my hands when she’s in down.
And most of all, to the ALMIGHTY GOD, who gave her the wisdomin all
endeavors particularly in the whole duration of training.
THE TRAINEE
DEDICATION
This piece of work is humbly dedicated
to her NANAY and TATAY
for all the memories of their undying love and supports,
that though they are already in heaven
their presence and care will remain in her heart.
BIBLIOGRAPHICAL SKETCH
The author, Ms. Ma. Aimee E. Canceran was born at Brgy. Pag- asa
Mabitac, Laguna, on September 03, 1992. She is the youngest daughter of Mr.
Leodigario Canceran and Mrs. Soledad Canceran.
At age of 12, her father died caused by heart disease. It made her life sad,
but then she sinks to her mind that its not the end. She graduated with honor at
Mabitac Elementary School in year 2005. With the guidance of her mother, she
finished her secondary study at Mabitac National High School with different
awards and as a Salutatorian in year 2009.
And as life goes on, struggles and hindrances never stop to make her life
miserable, her mother have diagnosed with liver cancer. And the saddest part
was it’s already in the last stage. Her mother died without witnessing her
graduation march. It felt like it was the end of everything. But a thought comes to
her mind that if she will let those hindrances ruined her life, would her mother be
happy? That thought inspired her to continue her fight towards her goal.
Since she was a scholar, she’s planning to continue her study and pursue
for the degree certificate.
EXECUTIVE SUMMARY
The trainee conducted her on the job training at DIGITEL at Sta. Rosa, Laguna. It
started on November 08, 2010 and ends on January 05, 2011.
Mr. For- Ian Sandoval , tha OSAS and IT coordinator was the one who referred
the trainee to have her OJT at Digitel after having the interview that was needed
for the ranking.
The first week at Digitel ‘s office was a week of nervous and adjustments. The
sales supervisor conducted an orientation about the history of the company, the
products that they are about to sell and the qualities of a productive sales agent.
He was the one who endorsed the trainees on their respective sales
coordinator/head.
At first she was assigned at the sales manager’s office. Ms. Jorein taught her on
how to send e-mail on those positive prospects that may avail their products. But
on the following day, Ms. Nina Tan, the Sales Manager endorsed her to Mr .
Joselito Bernardo a sales coordinator so that she can practice her ability on
selling different company’s products. This sales coordinator was considered as
one of the best coordinator of the company. He serves the digitel for about 13
years.
During her stay in the company, she learned the proper attitudes and ethics that
she must performed inside, and it challenged her.
TABLE OF CONTENTS
Page No.
Vision, Mission, College Goals and iObjectives of the Information Technology Program
Title Page ii
Approval Sheet iii
Dedication iv
Bibliographical Sketch v
Executive Summary vi
Table of Contents vii
CHAPTER
1 INTRODUCTION 1
Historical Background of the CompanyVision/Mission/Objectives of the CompanyOrganizational Chart of the CompanyDepartment/Division/SectionPersonnel In-Charge and DesignationInclusive Dates of Training
2 IN-PLANT TRAINING PROGRAM
TimetableAreas of TrainingFunction and Duties of EmployeesList of References in the Company Library
3 DAILY ROUTINARY ACTIVITIES
Daily Routines
4 SELF-ASSESSMENT
Achievementsa. Skills and Current Technology Learned/Enforcedb. Equipment, Machinery, Testing Apparatus, etc.
Handledc. Strong Points Versus Weak Pointsd. Best Experience on the Jobe. Evidence of Background Preparation
Faultsa. Causesb. Suggested Solutions
Personal Relations: Integration with the CompanyPersonnel
Attendance and PunctualityInterest and Commitment
5 RECOMMENDATIONS
Potential of Company as a Training Grounda. Availability and Appropriateness of Facilities, Tools,
Machinery and Equipmentb. Company Personnel Cooperation
Assessment to the Duration of TrainingProposed Revisions for the Improvement of the
Training ProgramAdvised to Future Student-Trainee
APPENDICES
Appendix A. Curriculum VitaeAppendix B. OJT Pre-Interview RankingAppendix B. Endorsement LetterAppendix C. Parent’s Waiver and ConsentAppendix D. Certification of CompletionAppendix E. Evaluation Sheet for OJTAppendix F. Daily Time RecordAppendix G. Company Location MapAppendix H. OJT PhotosAppendix I. Compiled Documentation and
Presentation on DVD
Chapter 1
INTRODUCTION
On the job training (OJT) is job training that occurs in the work place. The
new employee learns the job while doing the job and while earning his or her pay
check. On the job training is also called hands on training. On the job training has
many advantages, but it can also have a few disadvantages if the OJT is not
properly planned and executed.
The goal of the OJT program is to place participants in occupations that
will enhance their prospects for long-term employment and will ultimately permit
them to become self-sufficient. OJT involves the acquisition of specific skills and
employment competencies, through exposure in an actual work setting, to the
processes, work tasks, tools and methods of a specific job or group of jobs.
It is the responsibility of supervisors and managers to utilize available
resources to train, qualify, and develop their employees. On-the-job training
(OJT) is one of the best training methods because it is planned, organized, and
conducted at the employee's worksite. OJT will generally be the primary method
used for broadening employee skills and increasing productivity. It is particularly
appropriate for developing proficiency skills unique to an employee's job -
especially jobs that are relatively easy to learn and require locally-owned
equipment and facilities.
One major drawback of on the job training can be finding the right time for
it. The person responsible for giving and evaluating the training has to be sure
that his or her other job responsibilities are being met. Another disadvantage of
OJT is that it can be difficult to find the right person to conduct it. The person
doing the training must have the knowledge and skills with the same equipment
that the learner will be working with. Care must also be given not to pass on
sloppy work habits or unintentionally teach irrelevant or inefficient work methods
to the new worker/learner.
If these disadvantages are eliminated, however, on the job training can be
beneficial for both the company and the new employee. OJT can be cost-
effective for the business since a separate training program isn't required and the
training is part of the actual work shifts. No extra equipment is needed as the
new worker learns on the equipment needed for the job anyway. On the job
training often works out really well for the new employee since traditional training
periods tend to have a training allowance that may be lower than the regular pay
scale for the job
The Laguna State Polytechnic University supports the on-the-job training
programs of the College of Arts and Sciences to uplift the morale, productivity
and professionalism of the aspiring employees under the Information Technology
Program of this university.
Historical Background of the Company
Type the information here.
Vision/Mission/Objectives of the Company
Type the information here.
Organizational Chart of the Company
Type the information here.
Department/Division/Section
The trainee was assigned at the Sales Department as a Sales Agent
under the team and supervision of Sir Jess. Their way of introducing products are
divide into two ways: the first one was by means of telephone . the agent makes
a call-out with the help of directory and try to have atleast 10 positives clients.
The second way was a field work wherein the agent make a house to house
endorsing of products.
Sales Department was the one whose responsible in providing good numbers of
sales that serves as the income of the company.
Personnel In-Charge and Designation
Mr. Joselito Bernardo is a graduate of Bachelor of Science in Business
Administration major in Accounting at Far Eastern University. He finished his
college study at age of 18 and went to Driving School Academy in America to
enhance his driving skills. After of staying in America he went back to Philippines
to look for a job. And his search ends at Digitel at Sta. Rosa, Laguna. He
considered as one of the best Sales coordinator of the company. He serves the
company for about 13 years.
He is very professional in terms of being a sales coordinator. He makes sure that
everything was in order. At first glance you will conclude that he is a terror one,
who doesn’t know how to smile and make a simple joke. But as days passed by,
the trainee found out that Mr. Jess was a person that full of humor. He called
himself as “hyper” as if he don’t have any problem. He do motivated his agents
by means of saying something that will build their self confidence. He shared
everything he knows about dealing with the costumer. In other hands, Mr. Jess
was one of a kind.
Inclusive Dates of Training
Started on November 08, 2010 and successfully finished the 240 hours
she needs to accomplished her OJT program on January 5, 2011.
Chapter 2
IN-PLANT TRAINING PROGRAM
In plant training is a compulsorily part in the academic duration of College
of Arts and Sciences Information Technology Degree and Diploma programs
under various agreed universities and educational institutions. Which is not be
completed for just like a certification course. This training period plays the unique
role in every Students life .Training in the sense it provides the various ideas and
also leads the students to think out of the boundary limit in order to encourage
their creativity and innovating skills. The Destination of this in-plant training
program is to give the full fledged energy to the students to face this world with
basic knowledge about the companies and process involved over their in various
modules, so that he/she will be make themselves in which process they are
going to show their interest.
After the successful completion of studies, students have to face this
competitive world with this knowledge to face many problems and to find the right
solutions which is to be solved in the minimum duration of time. Some problems
to be solved by our knowledge but some problems are to be solved only by our
experience. Experience gained by us by knowing the errors possibilities and also
know to troubleshoot the error possibilities and also to think & design the
elimination techniques logically & technically.
This in-plant training program of the university IT Program focuses on
knowledge and skills development prior to the application of the IT theories and
concepts. University linkages Industry experts from relevant fields would provide
insight and training to the students.
TIMETABLES
A timetable or schedule is an organized list, usually set out in tabular form,
providing information about a series of arranged events: in particular, the time at
which it is planned these events will take place.
Table 1. The Weekly Agenda of the Student Trainee.DAY TIME JOB DESCRIPTION
Monday
8:00AM-6:00PM making call-outs
photocopying some application
forms, evaluation forms and
other documents
Tuesday
8:00AM-6:00PM house to house endorsing of
products in Binan, San Pedro
and Sta. Rosa.
Submitting of remittance
Wednesday
8:00AM-6:00PM
photocopying some application
forms, evaluation forms and
other documents
making call-outs
Thursday
8:00AM-6:00PM making call-outs
photocopying some application
forms, evaluation forms and
other documents
Friday
8:00AM-6:00PM house to house endorsing of
products in Binan, San Pedro
and Sta. Rosa.
Submitting of remittance
Areas of Training
The trainee was assigned in the Sales Department wherein she needs to
sell the products of Digitel. Most of the time she was in the office for call- outs.
But there’s a time that she was on the field doing a house to house to endorsing
of products.
Function and Duties of Employees
Type the information here.
List of References in the Company Library
The table below shows the available manual or handbook as references of
individual employee pertaining to the policies and guidelines set forth by the
organization.
Table 2. Company Library References.Company References Description
Chapter 3
DAILY ROUTINARY ACTIVITY
In this chapter, the student trainee presents the day-to-day standardize
actions or procedures that are followed regularly and often repetitiously.
NOVEMBER 2009
DATE JOB DESCRIPTIONNovember 16, 2010
November 17, 2010
DECEMBER 2009
DATE JOB DESCRIPTIONDecember 01, 2010
December 02, 2010
Copy paste the table.
Chapter 4
SELF-ASSESSMENT
In this chapter, the student trainee comprehensively self-assessed the
additional knowledge and skills achieved during the training program.
Achievements
a. Skills and Current Technology Learned/Enforced
During the training, the trainee learned a lot of things. It enhanced her
ability of pleasing other especially the costumer. She have learned that
taking seriously of your work will make you a productive staff of the
company. And most of all, working harmoniously with your co-workers
are really needed.
She learned on how to operate some machine/ gadgets that can be
found inside the office.
b. Equipment, Machinery, Testing Apparatus, etc.Handled
The trainee handled different equipments such as:
COMPUTER
This is the device wherein the programmable way of sorting records
and checking of costumer’s account can be found.
XEROX MACHINE
This is the machine that the staff used to reproduce the documents
they need.
TELEPHONE
Device that used to make a call- outs and communicate with the
costumer.
WIRELESS LANDLINE
Device that used to make a call- outs and communicate with the
costumer.
c. Strong Points Versus Weak Points
Each person possessed strength and weaknesses. The trainee
accomplished different tasks and learned office procedure with the
help of her strong points. She’s willing to learn new things, accept
comments from other and has the ability to adopt herself in new
environment.
But behind those strong points are some weaknesses. There comes a
point that she missed terribly her family and it makes her sick. And
she’s a kind of person that loves sleeping that’s why when she has
nothing to do inside the office she feels sleepy. =) and the worst was
she’s afraid of committing errors that may lead to her supervisor’s
disappointments.
d. Best Experience on the JobThe trainee spent 240 hours at Digitel. And with those hours, she
encountered new experiences- experiences that made her OJT
unforgettable. She still remember the laughter they made inside the
company’s car when they are in field, the days when they are about to
give fliers , and those times when she’s having a good time laughing
with some office staff.
e. Evidence of Background Preparation
A week before the OJT, the trainee prepared all the requirements she
needs to submit. She packed up her things and prepared herself for
the adjustments. She make sure that she has the self confident to
interact with her superior.
At the first day, she wakes up early and come to office a few minuted
before eight o’clock.
Faultsa. Causes
During the training, she committed several faults suh as:
1. sometimes she failed to listen carefully to the directions given by
her superior so as a result there were times that she was not aware
of on what to do with her tasks.
2. there were times that she lacks confidence in terms of dealing with
different clients.
3. she was sometimes absent-minded at work.
b. Suggested Solutions
Type the information here.
Personal Relations: Integration with the Company Personnel
Type the information here.
Attendance and Punctuality
Type the information here.
Interest and Commitment
Type the information here.
Chapter 5
RECOMMENDATIONS
In this chapter, the student trainee contains the insights toward how
the on-the-job training incorporated to the Information Technology program
offered by the College of Arts and Sciences will be enhanced, alternative
solutions to have a better company management and advice to the upcoming
student-trainees who will conduct work site training at the same company.
Potential of the Company as a Training Ground
Type an introductory paragraph here. Type an introductory paragraph
here. Type an introductory paragraph here.
a. Availability and Appropriateness of Facilities, Equipment, Tools
and Machinery
Type the information here. Type the information here. Type
the information here.
b. Company Cooperation Personnel
Type the information here. Type the information here. Type
the information here.
Assessment to the Duration of Training
Type the information here. Type the information here. Type the
information here.
Proposed Revisions for the Improvement of the Training Program
Type the information here. Type the information here. Type the
information here.
Advised to Future Student-Trainee
Type the information here. Type the information here. Type the
information here.
APPENDICES
APPENDIX ACurriculum Vitae
APPENDIX BOJT Pre-Interview
Ranking
Province of Laguna Siniloan, Los Baños, Santa Cruz, San Pablo City Campus
Telephone Nos. (049)/813-0452/Telefax 813-0273/827-0142/810-4112/800-3027Forwarding Address: Siniloan
Republic of the Philippines
Siniloan Host Campus
ASSOCIATE IN INFORMATION TECHNOLOGY ON-THE-JOB TRAINING RANKING
The following students are seeking for an IT related On-Job-Training experiences and willing to be assigned in far places.
1 CAMPOSANO Jaydee L. 95.35
2 MACALALAD Mareden E. 95.00
3 PONCE Ramon Jr. D. 94.95
4 EVANGELISTA Benjie C. 94.20
5 UMALI Jodielyn U. 93.65
6 VERGARA Shiela B. 93.65
7 NAJERA Marivie I. 93.00
8 VALDEZ Rodilen T. 92.90
9 BASILAN John Allan A. 92.65
10 MANALO Jennilyn T. 92.30
11 DE ROSAS Francisco T. 92.30
12 GARCIA Mark Vincent C. 91.50
13 ALVIS Jocelle O. 91.45
14 TOLOCOTOC Derrick Andrew D. 91.25
15 ROZCO Carlo V. 91.15
16 CUETO Shiela Marie L. 90.00
17 VERTUDEZ Mary Jean M. 89.60
18 SUPREMO Hazell C. 89.55
19 OLIVA Mary Ann C. 89.25
20 KAKILALA Unijean C. 89.10
21 MALIKSI Mary Joy F. 88.45
22 GRAIDA Julie Ann R. 88.45
23 HERNANDEZ Jaymarc R. 87.25
24 JOVEN Annalyn D. 87.25
25 OBISPO Manilyn S. 86.70
26 PARTOSA Airene P. 86.55
27 KAKILALA Michael D. 86.30
28 LOPEZ Jennifer C. 86.00
29 GERONIMO Gelly Ann A. 85.65
30 SANTOS Jameson D. 85.60
31 BALDEMOR Florentina D. 85.55
32 CONFERIDO Mary Janelle A. 85.10
33 LUBAY Aileen C. 84.95
34 FLORES Beverly P. 84.80
35 AUSTRIA Angela Lyn R. 84.65
36 FADER Kristel Rhoda C. 84.65
37 DAYANAN Melchor F. 84.65
In Service toMotherland and Humanity
38 DEL ROSARIO Darwin B. 84.00
39 QUINTO Reyner M. 83.95
40 JAVIER Michelle M. 83.60
41 ADRE Roselle C. 83.50
42 ACORDA Jeuz P. 83.25
43 BORNALO Jinalyn A. 83.15
44 MIRAS Mary Jane B. 82.75
45 ADAO Angelyn S. 82.50
46 RODRIGUEZ Jose Jefferson G. 82.10
47 ADOVAS Jennifer A. 82.05
48 CANLAS Noemi B. 82.05
49 RUPAN Alyssa A. 82.00
50 EVASCO Frederick J. 81.90
51 CARANDANG Rosalie D. 81.75
52 BUENO Jernalyn I. 81.65
53 CAWASA Manilyn G. 81.65
54 ROMANTICO Melody S. 81.65
55 BACANTO Princess C. 81.50
56 SOLLORANO Joana Marie R. 81.35
57 VALOIS Jhorney T. 81.35
58 CARULLA Mary Rose M. 81.00
59 JAMON Jayson M. 80.85
The following students are seeking for an IT related On-Job-Training experiences but not willing to be assigned in far places due to unstable financial status.
1 ANIBAN Regine V. 92.75
2 DIATA Aaron John G. 92.00
3 GAVIA Oliver M. 91.65
4 ARCEO Laila D. 90.90
5 AFABLE Michael Jun M. 89.15
6 DELA CRUZ Mary Grace 88.90
7 REÑA Lory Ann C. 88.25
8 DE RAMOS Marinelle T. 88.50
9 GIMENA Felomina F. 88.25
10 VILLAREAL Maricris T. 87.10
11 MANALO Mariz G. 86.45
12 AFRICANO Julie Ann R. 85.45
13 SORIANO Joan S. 84.75
14 CASONO Liezl R. 84.35
15 DE LOS SANTOS Ivy K. 83.85
16 BAGUE Jordan B. 83.40
17 NAVARRO Jennilyn A. 82.45
18 MONTEFALCON Mildred L. 81.90
19 LAGMAY Elmira U. 80.85
20 VALE Jomerzon M. 80.85
21 JURADO Ronie O. 80.70
22 BAYONON Jonathan O. 79.85
Prepared by : FOR-IAN V. SANDOVALIT Program Coordinator
APPENDIX CEndorsement Letter
APPENDIX DParent’s Waiver and
Consent
APPENDIX ECertificate of Completion
APPENDIX FEvaluation Sheet
for OJT
APPENDIX GDaily Time Records
APPENDIX HLocation Map
APPENDIX IOJT Photos
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APPENDIX HCompiled
Documentation and Presentation on DVD
Visit your Program Coordinator
for consultation. This page is not
included.