itil problem management - wiki.en.it-processmaps.com · title: problem management itil - process...
TRANSCRIPT
Service Operation
Processes
ITIL® Processes
outside Service
Operation
Processes outside
the
IT Organization
ITIL Problem Management
+
Service Design
+
Service
Transition
+
Event
Management
+
Incident
Management
+
IT Operations
Control
The ITIL® Process Map:
Officially licensed ITIL® process templates as a basis for your ITIL® or ISO 20000
initiative: complete - consistent – fully adaptable to your IT organization`s needs.
In Microsoft Visio®, ARISĂ and other leading process management platforms.
+
Service Strategy
Processes outside
the
IT Organization
ITIL® Processes
outside Service
Operation
Service Operation
Processes
External
Supplier Process
+
Service Strategy
+
Service
Transition
+
Continual
Service
Improvement
+
Incident
Management
+
Service Design
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Application
Management
+
Technical
Management
+
Service
Operation
+
IT Service
Management
+
Problem & Error
Control
+
Problem
Management
Reporting
+
Proactive
Problem
Identification
+
Problem Closure
& Evaluation
+
Problem
Categorization
& Prioritization
+
Problem
Diagnosis &
Resolution
+
Major Problem
Review
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