itil methods, tooling, itop project - fossa2010
DESCRIPTION
by Combodo Team, the authors of ITOP OSS ProjectTRANSCRIPT
![Page 1: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/1.jpg)
fOSSa 2010
An OpenSource alternative to deploy ITIL best practices
![Page 3: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/3.jpg)
Agenda
● Why is IT management more and more complex ?
● Demonstration of iTop
● Why did we choose an OpenSource model ?
![Page 4: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/4.jpg)
1990's
![Page 5: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/5.jpg)
1990's
Simple IT department
![Page 6: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/6.jpg)
1990's
Basic management tools
![Page 7: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/7.jpg)
2000's
www
![Page 8: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/8.jpg)
2000's
www
Growing IT department
![Page 9: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/9.jpg)
2000's
www
The reign of Excel begins
![Page 10: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/10.jpg)
In 2010
www
![Page 11: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/11.jpg)
In 2010
wwwSpeciliazed IT teams
![Page 12: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/12.jpg)
In 2010
wwwDedicated mgmt tools, Excel nightmare
![Page 13: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/13.jpg)
Consequences of a change
www
« transparent »firewall update
iPhoneStreamingfailure
![Page 14: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/14.jpg)
Information sharing is key
Total incident duration
Solving
0
Searching for information
15 min 20 min
![Page 15: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/15.jpg)
Introducing iTop
![Page 16: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/16.jpg)
Demo
![Page 17: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/17.jpg)
ITIL ?
ITILChangeIncident Alarm
Request Management
Problem
Service Catalog
Known ErrorBest Practices
Knowledge Base CMDB
ConfigurationItem
Service Desk
![Page 18: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/18.jpg)
Why an Open Source model ?
● To differenciate iTop from commercial software
● Obvious as iTop relies on MySql, PHP
● Great vector of communication
![Page 19: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/19.jpg)
Balance between OSS and Professional Services
![Page 20: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/20.jpg)
Thank you !
● http://www.combodo.com/itop● http://itop.svn.sourceforge.net/● http://www.combodo.com/itopdocumentation● http://www.linkedin.com iTop by Combodo
![Page 21: ITIL Methods, Tooling, ITOP Project - fOSSa2010](https://reader033.vdocuments.site/reader033/viewer/2022042601/546f569bb4af9f090c8b46b1/html5/thumbnails/21.jpg)
Q & A session