ITIL Expert Program

ITpreneurs Service Management

The ITpreneurs ITIL Expert ProgramThe ITIL Expert Program: All of the ITIL Intermediates and Managing Across the Lifecycle (MALC) certifications combined into one integrated package! This innovative training curriculum allows aspiring IT professionals to advance from the Foundation level to ITIL Expertthe most sought-after-qualification in the IT domain. Using a combination of online self-study and instructor-led classroom sessions, the ITIL Expert Program provides the most efficient and accelerated path to the ITIL Expert Level available.

Why Become an ITIL Expert?

Officially Accredited Program Meets all requirements of the official ITIL

scheme and is accredited by official exam providers.

Flexible Program Individual learning-block configuration can be

customized to meet the requirements of participants. Virtual classrooms are delivered online and in real-time,

when travel is not an option.

High-Energy Classroom Classrooms are dedicated to practical application cases,

assignments and scenarios. Lifecycle Track: 10-day classroom sessions are spread over

three weeks. Capability Track: 12-day classroom sessions are spread

over three weeks.

Online Self-Study (Computer / iPad / eReader)

Self-study materials can be taken at the time and pace that suits the participant.

Learning can be accessed via computer or mobile device.

Repeat access is available for two years after completion of the course.

Exam preparation is included.

Key Features of the ITIL Expert Program

Source: The Benefits of Investing in ITIL Advanced Certification. www.expert.itpreneurs.com. Copyright ITpreneurs.

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ITIL Expert qualification is highly recommended for those moving into IT leadership positions. This key enabler allows IT professionals to realize their career ambitions and the benefits that go along with a rewarding career.

The ITIL Expert status makes the professional more valued among peers; the go-to person for all Service Management related matters.

Career Development Enhanced Credibility

Improved Performance

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ITIL Expert certification builds the skills of IT professionals. It improves their on-the-job performance and enables them to continually improve the services that their organizations provide.

ITpreneurs Service Management

Two Distinct Tracks to Certification

Managing Across the Lifecycle (5)

ITIL Expert

CSI(3)

Why Take the ITIL Expert Program Instead of Individual Intermediates?Connect Across the LifecycleThe ITIL Expert Program offers a consistent look, feel and structure across all the Intermediate modules. It enables the IT professional to see the big picture and effortlessly connect across the ITIL Service Lifecycle.

Less Out-Of-Office Time The ITIL Expert Program offers an accelerated path to the Expert Level with only 10-12 days of classroom learning, compared to individual Intermediate courses which require 20-25 days. This gives the participant more time to engage in their regular activities.

CSI(3)

SO(3)

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The Lifecycle Track is for professionals who seek a leadership role that requires broad management of ITIL practice areas.

Lifecycle Track includes: SS (Service Strategy) SD (Service Design) ST (Service Transition) SO (Service Operation) CSI (Continual Service Improvement) MALC (Managing Across the Lifecycle)

This track is appropriate for Process Owners, Lifecycle Stage Managers, ITSM Implementation Teams, Consultants, and Stakeholders.

SS*(3)

SD(3)

ST(3)

Lifecycle TrackIntermediate

10-Day Classroom +55 hour online study spread over 12 weeks

SO(3)

The Capability Track is for professionals who seek specialized, process-level knowledge in one or more processes, with a focus on day-to-day execution of ITIL practices.

Capability Track includes: RCV (Release, Control and Validation) OSA (Operational Support and Analysis) SOA (Service Offerings and Agreements) PPO (Planning, Protection and Optimization) MALC (Managing Across the Lifecycle)

This track is appropriate for Process Managers, Operational Staff, Process Consultants, IT Practitioners and those who execute the daily activities of one or more processes.

RCV(4)

OSA(4)

SOA(4)

PPO(4)

Capability TrackIntermediate

12-Day Classroom +55 hour online study spread over 12 weeks

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Benefits of the ITpreneurs ITIL Expert Program

Optimized Course Design

The innovative course design provides the optimal combination of technology and traditional/online classroom sessions allowing you to:

Build strong conceptual knowledge through self-paced online study.

Learn to translate concepts into practical skills through application-oriented exercises and group work in the classroom sessions.

Reinforce concepts learned with digital reference materials.

Accelerated Path to Certification

By combining ITIL Intermediates and MALC into one integrated/blended package, the program allows you to achieve the ITILExpert Level in half the time it would take in a traditional classroom setting.

The reduced classroom time offers additional benefits including reduced out-of-office time and travel costs.

Experiential Learning Through Intensive Team Experience

Individual participants are transformed into members of a high-level IT Service Management team through the energy-packed classroom sessions.

Participants build and maintain a network of fellow experts beyond the duration of the coursesharing best practices for the benefit of all.

The Most Learner-Centric Course AvailableThe ITIL Expert Blended Program offers a superior learning experience, combining the flexibility of technology-enhanced learning with traditional classroom coaching. This approach puts more control in the hands of the participantto learn and absorb the ITIL theory at a suitable time and pace for themselves.

By using a blended program design, the ITIL Expert Program embraces a powerful maximthat certain learning material is best-retained through reading on ones ownwhile other material is best-learned in a classroom setting. This unique learning approach allows participants to successfully apply what they learn... immediately!

Copyright 2012 by ITpreneurs Nederland B. V. All rights reserved ITIL is a registered trade mark of the Cabinet OfficeIT Infrastructure Library is a registered trade mark of the Cabinet OfficeThe Swirl logo is a trade mark of the Cabinet OfficePMI is a registered trade and service mark of Project Management Institute, Inc.

Contact Us for More Information

+31 10 71 10 260 INTL +1 800 214 6371 USA

info@ITpreneurs.com