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Global Solutions Architecture Repository

- Engagment Guidance -

ITIL Engagement Guidance

No. REMP-GEG-00029 Rev. 5 Production Date:

01/03/2008

Owner: Paul Marr

Geography: EUR Maturity: EUR -

Current/Strategic Version:

Please NOTE: "Maturity" indicates the Delivery

Capability (Geo level)

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Engagement Guidance Abstract

This is a guide to solutioning ITIL (IT Infrastructure Library) within deals:

ITIL – “IT Infrastructure Library” is the globally recognised de facto standard for IT Service Management,

extended to cover infrastructure, security and application management.

It’s origins are based in early UK Government IT operations and are aimed at establishing a set of “Best

Practices” around the management of IT services.

The latest information on ITIL can be located on the IT Infrastructure Library (ITIL) in ITDelivery website.

In addition, the Process Framework View in GSAR shows the alignment of ITDelivey Process to ITIL

The old ITIL Solution Policy is still available in the File Attachment for historical purposes, although some information

is now out of date.

File Attachments

Attachment Comment

ITIL Solution Policy (2005)

An Introduction to ITIL

ITIL Training Leads to Greater Efficiency in IT Operations

Content Linkage

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General Information

Summary of Changes

Approval Information

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© 2011 IBM Corporation, All Rights Reserved Worldwide

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