ith chapter02
TRANSCRIPT
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.Pearson Prentice HallUpper Saddle River, NJ 07458
Chapter 2Careers in Hospitality
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.Pearson Prentice HallUpper Saddle River, NJ 07458
Is the Hospitality IndustryRight for You?
Based on quality of service Personal qualities needed:
Honesty Willingness to work hard Team player Willingness to work long hours Ability to deal with stress
Good decision-making skills Good communication skills Dedicated to exceptional service Desire to exceed guest expectations
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Self-assessment Personal SWOT analysis
Pinpoint strengths to maximize Pinpoint weaknesses to minimize Pinpoint opportunities to use to your
advantage Pinpoint threats to neutralize
www.queendom.com
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Professionalism and
Etiquette Companies expectations vary but must be met
Dress/attire
Etiquette is how we behave and make othersfeel comfortable
First impressions are critical
Table manners Treat others with dignity and respect
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Professional Organizations andAssociations
Visit the following organization's websitesfor more information:
The International Council on Hospitality Education National Restaurant Association
American Hotel and Lodging Association
International Special Events Society
Professional Convention Management Association
National Society of Minorities in Hospitality Hotel Sales and Marketing International
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Ethics Set of moral principles and values that people use
to make decisions about right and wrong Basic common values
Integrity Respect for human life Self-control Honesty Courage
Golden rule Reasonable person standard
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Social Responsibility of
Business Issues include:
Truth in menu
Nutrition andobesity
Atkins diet
Recycling
Ronald McDonaldHouse
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Travel and
Tourism Air
Sea
Rail
Auto
Attractions
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Restaurants Restaurant industry employs over 12
million people Management positions
Owner President/Vice president General manager
Restaurant manager Bar manager Kitchen manager
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Figure 2-1
A Career Path in the Restaurant Industry
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Managed Services $25 billion industry Provider/client relationship Foodservice operation is a support
service, not the primary operation Batch cooking is the norm Managers have expanded
responsibilities
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Lodging 3.5 million hotel rooms in North America Management positions
Management trainee General manager Rooms manager Director of Marketing and Sales Director of Human Resources Director of Finance
For more information about careers in lodgingvisit www.careers.hyatt.com
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Conventions and
Expositions Convention planners
Convention managers
Responsibilities include Staffing
Sales
Registration
Marketing Other
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Meeting Planning, Event
Management and Catering Meeting Planning
Event planner Meeting manager Conference coordinator Convention planning
Event Management Weddings Parties Corporate events Bar mitzvahs
Catering entrepreneurial
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Figure 2-10
A Career Path as a Catering Manager
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Recreation and
Leisure Organizing recreational
activities
Aerobics Arts and crafts
Little League baseball
Tennis
Various camps State and local PRT
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Amusement and
Theme Parks 350,000 workers employed
Designers and artists
Inspectors and repairers Scientists
Human resource personnel
Public relations personnel
Food and beveragepersonnel
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Figure 2-12A Career Path in the Theme Park Industry
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Gaming 11 states have commercial casino gambling 29 states authorize Native American
casino style gambling Positions include
Dealer Slot attendant Marketing director Casino surveillance General manager
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Careers in Allied Areas Suppliers
Food and beverage Furniture
Furnishing and equipment
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Internships, Mentoring, and
Shadowing Internships
Supervised practical training
Mentoring Someone assigned to show you the ropes
Shadowing Gain familiarity with a particular job or jobs
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
Resumes Good resume is a must Should include:
Heading with contact information
Career objective Career experience Accomplishments Education References
Cover letter Academic record Extracurricular activities
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Introduction to Hospitality, Fourth EditionJohn Walker
©2006 Pearson Education, Inc.
Pearson Prentice HallUpper Saddle River, NJ 07458
How to Interview
Match yourself to the job
Match knowledge,skills and abilities toposted position
Prepare Do your homework on
company
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Introduction to Hospitality, Fourth Edition
©2006 Pearson Education, Inc.
Pearson Prentice HallU S ddl Ri NJ 07458
Trends
On-campus recruiting
Cutting cost on training
50-hr workweek to minimize burnout
Professionalism
Ethical standards