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It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons, Workiva

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Page 1: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

It’s the End of the World as We Know It

(and I Feel Fine)

Engineering for Crisis Response at Scale

Matthew Simons, Workiva

Page 2: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 3: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 4: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 5: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

● Heart disease● Cancer● Chronic lower respiratory disease● Accidents● Stroke● Alzheimer's disease● Diabetes● Influenza and pneumonia● Kidney disease● Suicide

Source: medicalnewstoday.com/articles/282929.phpLast updated: Feb 23, 2017

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Page 7: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

1

Tighten the Customer Feedback Loop

(Pain is good)

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Page 9: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 10: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 11: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 12: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 13: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

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2

Reduce Your Reliance on Customer Reporting

Page 15: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Homogenize Logging Product

Page 16: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

?

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Product Accountability

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Page 19: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 20: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Page 21: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

Maintain your alerts

Page 22: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

3Terminal is Not Your

Friend

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Github(Source Control)

Rosie(Compliance Control)

Production Environment

WebhooksPR Updates

Checkin

Fetch Source

Dry Run

Code

Run it!Output

Page 24: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

1. Tighten the Customer Feedback Loop

2. Reduce Your Reliance on Customer Feedback

3. Stop Using Terminal in Production

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Page 26: It’s the End of the World as We Know It - USENIX · 2019-12-18 · It’s the End of the World as We Know It (and I Feel Fine) Engineering for Crisis Response at Scale Matthew Simons,

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