itam (it asset management) - softline · the project was realized in 2012-13 within 6 months...
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ITAM (IT Asset Management)
Владимир РАЗУВАЕВ
Руководитель Департамента бизнес-консалтинга
+7 903 564 49 75
8 (800) 100 00 23
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Why do you need software asset management
Savings
Control Decrease of risks
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ITAM – IT asset accounting
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ITAM — a place in IT management system
Service Desk User configuration data Location data
IT Governance
Needs estimation data Data for negotiations with vendors/
suppliers manageability
Investment Analysis ROI calculation data TCO calculation data Financial risks minimization
IT Security
Control of unauthorized devices Control of unauthorized applications
installations/launch Decrease of legal risks
ITAM
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Short review of IT risks
Unauthorized access to a network via the web server
Data leakage on CD, a flash cards, etc. Breaking of passwords Leakage of keys, activation codes, distribution
kits
Technology
Safety
Policy and rights
Loss, damage or theft of the hardware or data, unauthorized access or use of data
Hardware or software is inoperable, unreliable or do meet business requirements Router failure
Failure of the database server
Lack of procedures and the politics causing misuse, impossibility of emergency recovery, non-
compliance with the legislation
Procedure of emergency restoration isn't documented and tested
Unlicensed software use Installation of unnecessary or improper
software
Staff
Shutdown of external services (electric power, phone, Internet); refusal of key vendors
Impossibility to use e-mail Impossibility to solve business problems
by means of key applications Infrastructure
Human mistakes, dismissal of key employees
Double purchase Incorrect accounting Lack of necessary skills
Category Description Example
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The legal risk of use of 10 "counterfeit" AutoCAD (Autodesk AutoCAD 2014 Commercial New SLM ML03):
10 * 140 000 * 3 + 5 000 000 = 9 200 000!
+ 5 000 000 rubles (maximum compensation)
Assessment of legal risk
3 Legal risk Legality coefficient Number of personal
computers
Average cost of the software per user
= * * *
(incl. server software and business applications)
(twice payment to vendor within civil
proceedings + 1 (legalization cost))
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Structure of operational risk
Lack of information for
planning of purchases
Difference between planned
and actual use of IT assets
The incomplete accounting of configuration changes, move and phasing-out of IT assets
Incomplete accounting of
contract options
Incorrect management accounting of IT assets
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SAM — the main part of ITAM
Software Asset Management
The major task within IT assets management
Software requires:
qualitative identification recognition of bundles consistent license compliance verification upgrade/downgrade management version/release management standardization
Software has:
Different types of licenses upgrade/downgrade rules
different usage scenarios/models (terminal, virtualization, SaaS etc.)
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Main ITAM processes
Management of requirements
Budgeting
Purchase/management of suppliers
Accounting/management of contracts
Changes/management of lifecycle
Phasing-out
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Discovery
ITAM — step by step IT-asset management
IP Devices Non IP devices
Identification Software identification Hardware identification
Verification Of licenses compliance Of physical location
Management
user-device-software contract information financial information workflow/business process
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Discovery of deices
Discovery of deices with IP
Asset Manager
Or own agent
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Discovery of devices
Discovery of devices not connected to LAN
Agents are installed from the flash-drive
Inventory ID
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Software identification
Software library Licenses
Registry Executable file WMI
Important!!!
Discovery and identification of distributive copies
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Hardware identification
inventory ID
PC name
responsible user
job title
department/division/business
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License compliance
B
Inventory DB
Verification
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Key processes
Documentation Management
Covers document flow supporting IT asset lifecycle.
Financial Management
Includes management of requirements, budgeting, forecasts, etc.
Compliance & Legislation Management
Concerns providing of compliance with legislation, first of all in the field of copyright (software).
Acquisition Management
Provides process of execution of purchases and correct accounting.
Asset Identification
Basis for the accounting and decision-making.
Disposal Management
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Requirements to the software
Key requirements
Management of the software
Quality of the software recognition/identification
Recognition/management of packages
Addition of the software description
Appointment/removal of licenses
Software usage monitoring Storage of electronic copies of
documentation
Management of the hardware
History logging Appointment of the
unique identifier Statuses of life cycle
General
Interface of contracts management
Interface of financial management
Simplicity of integration KPI and Dashboard
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What will the project give to you?
The guaranteed economy of payments for licenses and support – 7-25% per year. Ensuring compliance of purchased IT assets to the business requirements – economy will be
7-15% of the IT assets budget.
Optimization of IT assets usage structure – classification and standardization – savings at 4-10% of the IT assets budget. Assessment and minimization of legal/reputation risks – providing a continuity of business. Reduction of operational expenses for implementation and maintenance of workplaces – optimization of activity of the IT personnel.
ROI 130% per year
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Realized projects
Customer
Location
Project terms
One of the largest banks of Russia. More than 7 000 personal computers.
Head office in Moscow. More than 160 branches in the Russian Federation
The project was realized in 2010 in 7 months.
Project results
The methodology of TCO and ROI calculation specialized for the company
The project was paid off within 9 months; index of return
of investments – 140%
Software management processes are developed in compliance with ISO 19770-1
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Realized projects
Заказчик
Location
Project terms
Large production holding More than 16 000 users
Head office in Yekaterinburg 26 branches in Ural and nearby territorial subjects of the
Russian Federation
The project was realized in 2012-13 within 6 months
Project results
The concept of purchases centralization is adapted
The economy of the software budget within the first year is
more than 30%
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Realized projects
The cumulative cost of IT assets possession is reduced by 35%
Management of requirements is created and automated
Optimization of server software is more than 25%
Customer
Location
Project terms
One of the largest energy companies More than 12 000 users
Head office in Moscow More than 18 branches across all Russian Federation.
The project was realized in 2012 within 6 months
Project results
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Realized projects
Optimization of Microsoft, Oracle, IBM, Symantec server licensing - Payback within a month since the end of the project;
IT assets management is completely automated.
Customer
Location
Project terms
Branch of multinational corporation About 800 users
Head office in Moscow. Representatives of the organization in 20 regions of Russia
The project was realized in 2013 within 3 months
Project results
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RGRK "Voice of Russia". General information
General: RGRK "Voice of Russia" – The broadcasting company, in Moscow. 1 200 PCs. 4 consecutive projects were realized: SAM - the main objective – discovery of the structure of used software and implementation of
SAM processes according to ISO 19770-1. HAM – the main objective - implementation of hardware management processes and automation
of hardware accounting. Automation of hardware location inventory – the main objective is real time hardware tracking
(comparison of hardware MAC addresses at network sockets) and display of the current situation on the building map (MS Sharepoint portal).
Service Desk implementation – the main objective – automation of management processes
incidents, configurations and changes..
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RGRK "Voice of Russia". Solution
Software Management
Inventory of software and hardware configurations Automation of installations
Management of incidents ZNO management
Management of changes Resource and service model
Hardware inventory data
Software inventory data
Данные SAM
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LLC Rusvinil. Project purposes
Formalization of basic Service Desk processes:
Management of incidents; Management of problems; Management of changes; Management of releases.
Distribution of the agens software to target personal computers;
Inventory of the personal computers and software;
Recognition of the software.
Formation of services and SLA catalog; Automation of Service Desk basic
processes.
Connectors design; Adaptation of tabular forms; Development of the connector with possibility of schedule
control.
ITAM installation
Automation of Service Desk processes
Automation of Service Desk processes
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LLC Rusvinil. Solution
Statistics of incidents
Management of incidents
Management of demands
Management of problems
Management of changes
Management of releases and installation
Configurations Management (CMDB)
Software installation and providing of the hardware
ITAM
SAM HAM
PLA
TFO
RM
S
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Some statistics
"70% of the organizations have 30% discrepancy between the actual number of the personal computer (discovered during inventory) and accounted quantity (data of management accounting)"
Correct accounting allows to reduce a total cost of license contracts. Namely, difference in
10% between registered and real number of the personal computer allows to lower royalties
and payments for technical support by 10% annually.
"Average ROI (return of investments index) at implementation of SAM/ITAM is
131% annually"
Return of investments is provided with economy of the IT budget:
Compliance of purchases with real/reasonable business requirements is 12% from the average annual software budget
Reuse of licenses brings % from the average annual software budget
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Some statistics
"Organizations practicing ITAM lower TCO by 15%".
"Lack of proper ITAM practices may increase the total cost of property for
hardware assets by 7-10% annually".
"Systematic management of IT assets life cycle will reduce the cost of each asset
by 30% within the first year and by 5-10% within each following year".
"The cost of possession of the personal computer may be reduced
approximately by 30% at implementation of ITAM".
"50% of Helpdesk service operating time is spent on discovery of the user PC configuration".
Will be pleasured to answer your questions
Vladimir RAZUVAEV Head of Business consulting Department [email protected] +7 903 564 49 75 www.samitam.ru