it team @ king’s · king’s digital requirements. ... debasis bakshi - head of business analysis...

IT Team @ King’s

OverviewMarch 2018

IT to achieve King’s 2029 Vision

IT Solutions & Digital

Designs, builds & integrates solutions

Office of the CIO

IT planning, strategy and business operations

IT Services

Run solutions and services for King’s

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• Led by CIO Nick Leake, IT’s

three directorates deliver

strategy, services and

processes to deliver

King’s digital requirements.

• We work collaboratively

with stakeholders across

the university to provide:

• Digital education

• Learning analytics

• Captivating classrooms

• Easy research

• Shared resources

• Administration & support

• Collaboration & infrastructure

• Partnership

A vision for IT – quality, service, investment

IT will support King’s 2029 Vision by:

• Putting King’s at the forefront of technology

provision, enabling it to remain there

affordably

• Innovating new solutions for organisational

benefit

• Building and integrating approved solutions

• Responding to demand for high quality IT,

more IT systems & services, information

security, IT resilience & digital enablement

• Capability for rapid & continual

transformation

• Increasing use of common processes &

supporting tools, common end user systems

and capabilities

• Helping King’s be financially and

environmentally sustainable

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Our strategic priorities are set to ensure we deliver an excellent student

experience, excellence in research, and efficient administration

Education• Supporting students and teachers, we consider how

IT can enhance the quality of education, student

experience, learning, teaching resources and

delivery, and King’s reputation.

Research & innovation• Robust IT systems for the research that is fundamental

to King’s success and reputation.

Collaboration & infrastructure platforms • Supporting efficient and effective working: anywhere,

anytime, in any way, with anyone.

Administration & support• IT for research, learning and teaching; IT which

enables professional services to better support those

who teach, learn and conduct research.

Partners• Supporting the third party relationships which are

important for joint research and academic activity

and achievement.

Partners

EducationResearch and

innovation

Collaboration &

Infrastructure Platforms

Administration and support

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IT Solutions & Digital designing and delivering solutions to meet strategic objectives

• We design, provide and support IT solutions (people, processes and technology) that enable activities across the whole university. These solutions address needs identified for specific work areas, across the whole organisation or focus on distinct technologies such as web based propositions.

• We work closely with our stakeholders to understand their end goals. Our technology specialists, working with business analysts, propose and design solutions that take account of people, support processes and help our stakeholders meet their objectives.

• Our role is to lead on any changes to existing systems and we are responsible for designing and building new systems, managing the transition from old to new and for quality assurance of the new.

Our services include:• Shape business unit and technology roadmaps for IT• Shape project and solution proposals• Run and deliver projects and initiatives – on time, in quality and to meet cost targets• Analyse and agree business requirements• Collaboratively identify and select solutions and solution partners • Design, build and deliver IT solutions • Transition solutions into live, operable services • Agree the service level management, scope and performance objectives and metrics for solutions

Trevor Baxter- Director, IT Innovation

Debasis Bakshi- Head of Business

Analysis

Jon Ward- Director, Digital Solutions

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Direct reports

Ian Casselton- Head of Projects

Louise Fozard- Head of Portfolio

Andy Fox- Head of Portfolio

Julian McGovern- Head of Business

& Student Solutions

Steve Hornby- Head of Digital

Solutions

James Toner- Head of Digital

Education

Vicky Ridley-Pearson- Portfolio Director

Richard Christie- Head of Research &

Education Solutions

Sam Heasman- IT Relationship

Manager

Ben Goodyear- Director,

Solutions Design

Aaron Haile- Head of Portfolio

IT Services runs and maintains reliable IT services that meet King's requirements

• Keep services running, maintain applications and services

• Assure service levels and performance, offer proactive

management and monitoring

• Provide IT service desk and direct support

• Incident management - fixing and restoring the service

• Problem management - reducing the likelihood of future incidents

• Request fulfilment and access management

• Change management - controlled updates to the IT environment

• Implement service improvement plans

• Manage service availability and capacity - ensure it’s there when

it’s needed

• Knowledge, service asset and configuration management -

knowing what we have, where it is and how it is supported

• Deliver operational IT security and service continuity

• Management and support of IT platforms; Windows, Linux,

Collaboration, Client, Database, Backup and Cloud

Gareth Wright- Director, IT Services &

Managing Director of King’s

Business Limited

Direct reports

Gunther Straughn- Head of End User Services

Clive Burford- Head of Service Management

Karl Everett- Head of Infrastructure

Mark Driver- Head of Platforms

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Emma Goodman- Head of Application Services

(interim)

Office of the CIO - helping achieve King’s Vision through strategic planning and IT assurance

Architecture – Ian Johns • Architectural planning and blueprint for IT and King’s Vision 2029. Design authority, establishing

policies and standards, encouraging best practice and good design.Business Operations – Emma-Jane Wood

• KSC operations, staff related initiatives, planning and activities across IT, including Fit for King’s and Apprentice Programmes.

Finance / Business Controller – Sian Hedger• IT financial planning, visibility, control and service based reporting.

Office Lead & Graduate Scheme Management – Andreas Eleftheriou • Supporting all OCIO activities, especially communications, ways of working, measures, benchmarks,

financial activities and supplier contracts. Building the talent of the future through the Graduate Scheme running across IT.

Personal Assistant and Office Administration Support – Matilda Nassali• PA support for the IT Exec team and a whole range of administrative support.

Project Management Office – Tony McAndrew • Supports the overall visibility, management and reporting of our IT portfolio of projects and

programmes at King’s. Helps IT apply good practice and professional standards to deliver King’s technology projects.

Service assurance: risk, continuity, security, compliance - Chrissie Hall• Supports the compliance and smooth running of King's IT. Working with stakeholders within IT and

across the university, providing support around information security and encouraging best practice.Supplier Management – Dave Pople

• Helps King’s get best value and performance from our IT suppliers, working closely with supplier stakeholders across the university, including Procurement, Finance, IT Services and IT Solutions.

Training & Communications – Joanna Pentecost• Engaging within IT and with our stakeholders. Demonstrating the value a Collaborative, Specialist

and Trusted IT delivers to King’s. Supporting change and collaboration, with training and raising awareness to help everyone get the best from our services and capabilities.

John Butterworth - Director, Office of the CIO

Business partners

Direct reports

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Andreas Eleftheriou- Office of the CIO Lead & IT

Graduate Scheme Manager

Matilda Nassali - PA to CIO / IT Administration

Christine Hall- Head of IT Assurance

Emma-Jane Wood- King’s Service Centre Manager

Ian Johns - Chief Architect

Tony McAndrew- Head of PMO

Dave Pople- IT Supplier Manager

Sian Hedger- Business Controller

Jeff Marshall &

Olya Spasova- Procurement

James

Savage- Finance

Nadine

Chambers- HR

Jana

Westcott- Legal

Contracts

Christine Brown- Communications &

Engagement

Joanna Pentecost- IT Training & Communications

Manager

Education Research and Innovation

Administration and Support

Partners

Education Content

Supporting the

provision of

educational content

Education Delivery

and Quality

Assurance

Supporting the

“process” and “skills”

of education

Research Support

Planning for

research activity

securing funding,

ensuring

compliance. Lab,

systems and

specialist support

Research

Delivery

Carrying out

planned and

approved research

IT - Collaboration

& Infrastructure

Platforms

Includes all forms

of IT not provided

as part of business

facing areas of the

King’s Activity

Model

Decision Support

Providing

information, insight

and reports for

better planning,

decisions and

statutory reporting

Estates &

Facilities

Management of

King’s campuses

Relationship &

Events

Supporting

communications,

events,

relationships.

Fundraising and

supporting the

alumni relationship

Finance & Financial

Planning

All aspects of

financial operations,

management and

financial planning

HR

Support for the full

employee lifecycle

and development of

staff

IT - Service

Management

Governance and

delivery of Service

Management and

Technology.

Covers IT services

and activity end-to-

end

Student Support &

Administration

Admissions and

supporting the non-

educational aspects

of the student

journey

Partners

Partnership relations

and collaboration for

joint research and

academic activities.

Commercial

Operations

Supporting the

commercial

activities of King’s

Planning, Change

& Compliance

Business-wide

planning and

change

management

governance risk

and control.

change.

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Strategic outcomes of excellent student experience, excellence in research

and efficient administration are supported by four activity groups and 14 activities

The activities which

bring in money and

build King’s reputation

are primarily

education and

research

All other activities

carried out in King’s

are either in support

of the education and

research mission, or

are required to keep

King’s functioning

(such as legal

compliance)

Deciding together to deliver effective change

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Sponsors choose projects through King’s Annual Planning Process and

Functional Planning leaders direct strategy & investment

Creating effective change

Leading together – enables successful projects

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Sponsors lead -

they ensure the chosen

projects achieve the

strategic vision and

deliver benefits for King’s

King’s Operating Model – a framework for IT investment, improvement and change

The King’s Operating Model (KOM) applies to any part of King’s. It enables collaborative working to deliver

projects which meet King’s Vision and produce business benefits.

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Idea –

proposal to Service Interest Group

Sponsorship – who

wants/needs it? should we do it?

Acceptance on IT roadmap – does it fit

our strategy?

Shape & Plan project – how will we do it? What will it look

like?

Design, Build

Test – Project Review Board assesses any need

for changeAdapt – if necessary

Implement

Review – How well did it go? What can we

learn? Was it worthwhile?

Our Values & our Aims

Focus on delivering benefit for students, academics, partners and professional staff

Delight our customers

Passionate for excellence every day

Celebrate our achievements

IT aims to be specialist, collaborative, trusted.

Support each other – work holistically, understand what others do

Take shared responsibility for every success, every issue, any failure

Challenge, give and receive feedback openly

One IT

Team

Efficiently deliver

quality at speed

Focus on achieving

our customers’ objectives

Deliver value for money

Deliver at speed to a consistently high standard

Be responsive – listen, react, work in partnership

Only make commitments you can keep. Then keep them

Embrace change – plan for the future

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Our Teams

Who we are and what we do…

… in a little more detail

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IT Solutions & Digital designing and delivering solutions to meet strategic objectives

• Partner with King’s business units to provide them with the IT to deliver their

strategies and objectives

• Shape business unit and technology roadmaps for IT

• Shape project and solution proposals

• Run and deliver projects and initiatives – on time, in quality and to meet cost

targets

• Analyse and agree business requirements

• Collaboratively identify and select solutions and solution partners

• Design, build and deliver IT solutions

• Transition solutions into live, operable services

• Agree the service level management, scope and performance objectives and metrics

for solutions

• Set security, application and infrastructure strategy (under Design Authority

governance)



Analysis

Julian McGovern- Head of Business

& Student Solutions

Jon Ward- Director, Digital Solutions

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Solutions

James Toner- Head of Digital

Education

Direct reports


Vicky Ridley-

Pearson- Portfolio Director



Richard Christie- Head of Research &

Education Solutions

Sam Heasman- IT Relationship

Manager

Ben Goodyear

Solutions Design


• My focus is on the future, making sure that King’s is not wrong footed by the

developments in technology. It is also about ensuring that King’s is getting

as much value from the licenses particularly those like office 365 which are

also rapidly changing.

• As far as King’s Vision for 2029 is concerned technology is essential and is

fundamental to the way the world is changing. We in education and

research are reliant on it and will be affected by changes in it. What I do is

show how technology can give us an advantage, and influence people to

make this happen.

• Knowing what the potential futures are allows us to shape the strategic IT

direction for technology adoption. We can influence ways of thinking and

help the university to see the direction that technology will take its core

services.

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Some of my responsibilities are:

• Helping to ensure that all proposed Solutions are fit for purpose and provide optimal value for money • Ensuring solutions, architectures and proposed technologies are suitable, maintainable and fit for

purpose• Supporting the IT Design Authority• Turnaround of troubled projects as and when required by the CIO and Director of Digital Solutions• Establishing new supplier relationships where required in support of critical projects• Supporting turnaround of difficult supplier relationships where required• Acting as initiator, business ambassador, improvement champion or as appropriate, in projects that

cross organisational boundaries• Supporting the CIO and Director of Digital Solutions in developing and implementing the IT Strategy• Leading the KHP Network Group and facilitating better IT across KHP• Evaluate technical efficiency and recommend/implement changes as necessary• Leading on strategic or financially-significant procurement activities, ensuring IT requirements are

properly addressed within procurement documentation. Lead on any subsequent technical and commercial evaluations from the IT perspective.

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Ben Goodyear- Director, Solutions Design

I am here to ensure that King’s has a senior IT professional available to participate in challenging problem solving across the IT Directorate, the College and with partners.

I provide direction to key projects and programmes, taking responsibility for progressing with some of the more difficult scoping and execution challenges facing the team.

The successful design, development and delivery of University’s Business and Education applications, ensuring they meet the business needs, fit with architecture, standards and IT strategy, and smoothly transition to a production environment.

TechnologyNimble and Agile

Our Headline ServicesBusiness Systems Build – Justin O’Malley

• Own the technical Solution Architecture

• Set up and manage the technical environment during development

• Transition solution to production support

Data and Integration Practice – Martin Holland

• Mapping system’s data into the overall Universities data model

• Design and build of integrations for data exchange between systems

• Data modelling and analytics for Business Intelligence

QA and Testing Practice– Jessica Roberts

• Solution testing – functional and non functional

• Quality Assurance of solutions changing state (New, updated or retiring)

Student and Teaching Solutions Applications – Xiao Xu

• Delivering new functional requirements to the Education application portfolio

Julian McGovern- Head of Business & Student Solutions

We are directly responsible for creating and delivering King’s strategy for Technology Enhanced Learning (TEL), which supports the overarching Education Strategy (2017- 2022) and King’s Vision for 2029.

1. Drive world-class learning and knowledge creation through research-enhanced education

2. Expand learning opportunities through flexing the curriculum and increasing access to co-curricular activities

3. Embed civic engagement and service learning across King's4. Ensure all King's students are equipped for success5. Support positive wellbeing as a fundamental ethos of the

university6. Embrace students as co-collaborators of the educational

experience

James Toner- Head of Digital Education

The Centre for Technology Enhanced Learning (CTEL) creates and delivers King’s vision for digital education. We are the hub in the university where technology enhanced learning (TEL) and interested groups, such as, King’s Learning Institute (KLI), King’s Online, along with other specialist groups from across Kings come together to decide and advise on best practice, initiatives and projects, with an institutional focus, ensuring a consistent experience for staff and students.

Our remit runs across the university and we spearhead the delivery of education technology projects, acting on behalf of faculties, engaging with IT to deliver realisable benefits/outcomes.

We provide specialist consultancy and advice service to faculties as well as working in partnership with Kings Academy to offer a suite of staff Continuing Professional Development (CPD).

The Centre for Technology Enhanced Learning sits on the borders of IT and is able to interpret and simplify both user needs and IT capability and response

SUPPORTING A BETTER STUDENT AND STAFF EXPERIENCE


Solutions

Hosting CMS updates Web renewal Search Video Microsites

Moving beyond making new things Enable transformation

Websites, mobile apps, screens, systems

User journeys, visual styling, content strategy

Product lifecycles with constant improvement

Efficient support

eResearche.g, ResearchSoftware Engineers

School-basedIT teams(e.g., BMEIS)

Core-Facilities(i.e., data-generators) Collaborations

(e.g., eMedLab, EPSRC HPC, Crick Institute)

KCTU

RDM partners(Library, RMID, etc.)

(from Research Strategy document)

Richard Christie- Head of Research & Education Solutions

Delivering platforms and solutions to support the Research community across King’s

Projects and Programmesdelivering solutions to meet strategic objectives

Our aim is to :

• understand our customers, their needs and priorities

• employ our expertise in business analysis, programme management and relationship management to interpret those needs and priorities, in line with the framework of the King’s Vision for 2029

• propose and develop innovative solutions to meet those needs

• implement them, delivering great new services that meet requirements and deliver the defined benefit..

In pursuing this vision we work collaboratively across academic faculties and professional directorates, we set a course that will deliver innovative solutions whilst ensuring that everything we do aligns behind this strategic direction.

Our goal is to ensure that King’s is at the forefront of technology provision and is able to maintain that status and do so, affordably.

We work with Functional Planning Areas and run projects that deliver technology innovation, process improvement and business change. As such we work across the spectrum of IT disciplines, drawing on expertise from colleagues and managing resources to deliver the benefits that our customers are looking for.


Analysis

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Vicky Ridley-

Pearson- Portfolio Director


IT Services runs and maintains reliable IT services that meet King's requirements

• Keep services running, maintain applications and services

• Assure service levels and performance, offer proactive

management and monitoring

• Provide IT service desk and direct support

• Incident management - fixing and restoring the service

• Problem management - reducing the likelihood of future incidents

• Request fulfilment and access management

• Transition management - releasing services into operation

• Change management - controlled updates to the IT environment

• Implement service improvement plans

• Manage service availability and capacity - ensure it’s there when

it’s needed

• Knowledge, service asset and configuration management -

knowing what we have, where it is and how it is supported

• Ensuring IT security and service continuity

• Management and support of IT platforms; Windows, Linux,

Collaboration, Client, Database, Backup and Cloud

• Operational IT security

Gareth Wright- Director, IT Services &

Managing Director of King’s

Business Limited

Direct reports





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Emma Goodman- Head of Application Service

Improvement

EUS Vision

Desktop Services

• Encouraging smarter working

Audio Visual Services

• Expanding our service portfolio

Print Services

• Consolidation of print devices.

TechBars

• More student and staff engagement.

Client Platforms

• The Mac and Windows SOE

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Our dedicated End User Services team provides direct support for King’s staff, students and academics face to face. Our “TechBars”, which can be found across our London Campuses together with audio visual, print and end user computing support.

EUS Vision

We manage the service ‘wrap-around’ for IT.

The Service Desk co-ordinates activities of technical teams to help ensure that what

they deliver aligns to the needs of the university.

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King’s service desk offers a 24/7 service to end users, whether staff or students, who can and do contact us from all over the world. We have subject-matter-experts on hand to answer specialist queries about applications and features.


Our service management support to King’s includes:• Provide service desk and direct support for IT, Estates and Residences• Incident management - fixing and restoring the service• Problem management - reducing the likelihood of future incidents• Request fulfilment and access management • Change management - controlled updates to the IT environment• Implement service improvement plans• Monitor and report on service performance• Knowledge, service asset and configuration management - knowing

what we have, where it is and how it is supported

What does the platforms team do?

Collaboration and IDM

• Manage and maintain Office 365 suite and all components

within it.

• Responsible for Identity management and Authentication

services

• Responsible for evaluating and releasing new features in

Office 365

Compute and Storage

• Provide the “platform” for services and applications to run on

• Currently Manage file, print, database & backups

• Works closely with the app services team

Cloud and Virtualisation

• New team that will be focussed on Cloud (Azure) technologies

• Initial focus will be to deliver the CRA project with CoreAzure

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We are responsible for keeping King’s Infrastructure (Networks, Security, Telephony, Cabling and Technology

Spaces) running. We maintain the IT infrastructure to agreed SLAs, performance and security criteria. My team

looks after more than 4,500 network devices, 450 individual rooms and datacentres over the 5 campuses, as well the

shared data centre in Slough and the Service Centre in Cornwall. We also provides proactive systems management

and monitoring, through Network Operations Centre based in Cornwall and the 3rd party provided Security

Operations Centre. We strive to provide a consistent, professional and secure service to all of the teams customers.

We look after the basic building blocks of technology; the room to site IT equipment, the wires connecting buildings,

network hardware, sockets in the wall and the telephone on the desk, as well as providing secure ingress and egress

points from the university IT environment.

We support the transition of new solutions into the university and respond to demand for high quality IT, information

security and IT resilience. We aim to promote the use of common processes & supporting tools, common end user

systems and capabilities and in this way we contribute towards King’s Vision.

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Working alongside Application Services we look at individual service areas, process and systems that could benefit

from improvement, taking an evolutionary approach to Applications at King’s. We work closely with our customers

throughout the university to understand their needs and priorities in relation to these crucial Applications.

We are responsible for the critical applications that run across the whole university, such as timetabling, the admissions portal, SITS, payroll and many more. We make sure those applications are available and are performing to the specification we have defined. We continuously look for ways to improve the service of these applications and support behind the scenes.

King’s Strategic Vision has systems as a key enabler, application services will provide the stability, efficiency and transparency to enable students to enrich their learning experience, staff to gain knowledge on performance and data to assist them in their teaching and the University to make key decisions regarding research and teaching.

We work as an integral part of IT Services Team, making connections between the Applications Team, the rest of IT and our customers to ensure our Applications continue to meet evolving needs; developing our strategic approach to service and enhancing our Service Catalogue. We work collaboratively across the whole of IT and especially rely on support from colleagues in platforms and infrastructure in ensuring that those crucial applications work as we need them to.

Emma Goodman- Head of Application Services (interim)

Office of the CIO - helping achieve King’s Vision through strategic planning and IT assurance

Architecture – Ian Johns • Architectural planning and blueprint for IT and King’s Vision 2029. Design authority, establishing

policies and standards, encouraging best practice and good design.Business Operations – Emma-Jane Wood

• KSC operations, staff related initiatives, planning and activities across IT, including Fit for King’s and Apprentice Programmes.

Training & Communications – Joanna Pentecost• Engaging within IT and with our stakeholders. Demonstrating the value a Collaborative, Specialist

and Trusted IT delivers to King’s. Supporting change and collaboration, with training and raising awareness to help everyone get the best from our services and capabilities.

Finance / Business Controller – Sian Hedger• IT financial planning, visibility, control and service based reporting.

Office Lead & Graduate Scheme Management – Andreas Eleftheriou • Supporting all OCIO activities, especially communications, ways of working, measures,

benchmarks, financial activities and supplier contracts. Building the talent of the future through the Graduate Scheme running across IT.

Personal Assistant and Office Administration Support – Matilda Nassali• PA support for the IT Exec team and a whole range of administrative support.

Project Management Office – Tony McAndrew • Supports the overall visibility, management and reporting of our IT portfolio of projects and

programmes at King’s. Helps IT apply good practice and professional standards to deliver King’s technology projects.

Service assurance: risk, continuity, security, compliance - Chrissie Hall• Supports the compliance and smooth running of King's IT. Working with stakeholders within IT and

across the university, providing support around information security and encouraging best practice.

Supplier Management – Dave Pople • Helps King’s get best value and performance from our IT suppliers, working closely with supplier

stakeholders across the university, including Procurement, Finance, IT Services and IT Solutions.

John Butterworth - Director, Office of the CIO

Business partners

Direct reports

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Andreas Eleftheriou- Office of the CIO Lead & IT

Graduate Scheme Manager

Matilda Nassali - PA to CIO / IT Administration

Christine Hall- Head of IT Assurance

Emma-Jane Wood- King’s Service Centre Manager

Ian Johns - Chief Architect

Tony McAndrew- Head of PMO

Dave Pople- IT Supplier Manager

Sian Hedger- Business Controller

Jeff Marshall &

Olya Spasova- Procurement

James

Savage- Finance

Nadine

Chambers- HR

Jana

Westcott- Legal

Contracts

Christine Brown- Communications &

Engagement

Joanna Pentecost- IT Training & Communications

Manager

Tony McAndrewProject Management Office

Dave Pople Supplier Management

John ButterworthDirector, Office of the CIO

Ian Johns Architecture

Joanna PentecostTraining & Communications

Emma-Jane WoodBusiness Operations

Matilda NassaliPersonal Assistant &Office Admin

Andreas EleftheriouOffice Lead &

Graduate Scheme Management

Business Partners:Christine Brown – Communications & EngagementJeff Marshall & Olya Spasova – ProcurementJames Savage & Ken Main – FinanceNadine Chambers – HR

Sian HedgerFinance / Business Controller

Office of the CIO: Planning for the future and our strategy to get there. Measuring our progress

and ensuring we remain on track. Helping the whole of IT be more effective and efficient in

supporting King’s vision and ways of working.

Chrissie HallService Assurance: risk,

continuity, security, compliance

Unlock Value Faster

• Identify and release potential by communicating the university’s digital capabilities and constraints

• Take an Insight-driven approach to developing IT strategy that is aligned to business priorities

• Promote industry-specific solutions, platforms, and frameworks for design and delivery of IT

• Fast-track time to value through rapid business pilots

Accelerate Innovation

• Provide simplified and agile processes and governance to support improvements to architectural maturity across King’s

• Plan an evolutionary and non-disruptive renewal of the digital environment

Minimise Risk

Ian Johns- Chief Architect

Our value proposition

Our services• Creation and maintenance of university-wide maps, models and views designed for multiple stakeholder viewpoints to enable decisions

• Development of the enterprise architecture describing the relationships between people, processes, spaces, data, applications, technology

•Identify and monitor critical cross functional digital KPIs

•Provide on demand solution architecture

• Impact analysis to quickly understand the impact of a desired change to a service on other connected components of the environment

• Prototype solutions to enable consensus on opportunities and weaknesses

•Business capability modelling to support solution identification

•Development of Principles to summarise strategic goals and foster stakeholder consensus

• Design assurance, coaching and verification

• Development of policies, guidance and templates

• Assessment of risks and issues with legacy products and services

• Definition and Publication of business critical cross-functional datasets

Our team

https://emckclac.sharepoint.com/sites/its3/architecture/SitePages/Home.aspx

Project Management Office

Tony McAndrew


The PMO supports the overall management and reporting of our IT portfolio of projects and

programmes at King’s. We help our colleagues in IT Portfolio Management apply good practice and

professional standards to deliver King’s technology projects.

We are contributing to Vision 2029 by supporting projects that will transform our IT systems and services, and improving

the effective flow of information across the university.

We offer a variety of services, including:

• Consulting & PMO Services, providing project co-ordinator resource where required.

• Training & Resources, concerning Project Online and MS Project, the King’s Operating Model (KOM) and its templates,

and the Project Management Handbook.

• Administration of the IT portfolio, ensuring the integrity of Project Review Board (PRB) and Project Online content.

• Portfolio Information, including analysis and reporting (dashboards and reports).

Service assurance: risk, continuity, security, compliance

Chrissie Hall

We ensure that we in King’s IT play our part in delivering the vision. For us, this means

helping things go right rather than stopping them from going wrong.

Risk management – our aim is to build excellence in risk management within King’s IT and in support of the wider King’s community.

Information security – ensuring that the information kept in King’s infrastructure is safe and secure, that access is controlled, that the right people have access to the right level of information at the right time.

Service continuity – a framework of policies, standards, procedures and tools through which King's is able to improve its ability to respond when major system failures occur, its resilience to major incidents, ensuring that critical systems and services do not fail or that failures are recovered within acceptable process RTO/RPO limits.

Policies – it is important for employees to know what is expected and required of them when using the technology we provide, and it is critical for King's to protect itself by having policies to govern areas such as internet and email usage, access, security, software and hardware inventory and data retention.

We support the compliance and smooth running of King's IT. Working with stakeholders within IT and across the university, providing support around information security and encouraging best practice with a focus on four key areas:

Supplier Management

Dave Pople


For King’s to achieve its vision we need visibility and co-operation with all teams,

business units and projects throughout the IT infrastructure Kings needs to create

strategic alliances and relationships with its major suppliers. It is through these

relationships that we will see cost savings, reduce risk and drive innovation.

We ensure that in IT we have a deep appreciation of the suppliers we work with, the relationships we need to develop and how to ensure that every supplier supports our strategy, our ways of working and our ethos.We are developing a way of actively managing our supplier relationships as we introduce new suppliers, develop ongoing relationships and, as needed, conclude some supplier relationships too. At all times we ensure that we meet the requirements of the contracts we have agreed, mitigate risk to Kings and ensure we have a robust support model in place.

We help King’s get best value and performance from our IT suppliers, working

closely with supplier stakeholders across the university, including Procurement,

Finance, IT Services and IT Solutions.


Supporting and improving IT financial and human resource planning, budgeting,

visibility, control and service based reporting, charging and benefits management.

Enabling the enterprise to make informed decisions regarding the use of IT

solutions and services. Fostering partnership between IT and enterprise

stakeholders to enable the effective and efficient use of IT-related resources.

Providing transparency and accountability of the cost and business value of

solutions and services.

Managing the IT-related financial activities in both the business and IT functions,

covering budget, cost and benefit management, and prioritisation of spending.

Managing budgeting practices and ensure a fair and equitable allocation of costs to

the enterprise.

Supporting the IT Executive Team and individual budget holders, such as project

managers, to deliver effective financial control of an annual £40-50m budget. This

will include analysis and interpretation of monthly management accounts and

balance sheets, commercial support, performance monitoring and reporting

(Note: Accounting is delivered by the Central Finance Team).

Finance / Business Controller

Sian Hedger

Business Operations: developing our people & organisation

Emma-Jane Wood

Operational responsibility for staff related initiatives, planning

and activities across IT

Delivering Fit for King’s and Apprentice Programmes.

Operational management of King’s Service Centre, of the site and

the supporting services.

Bringing new talent to IT and especially to the Service Centre in

Cornwall, and ensuring a great on-boarding and induction

experience.

Office of the CIO, Office Lead & Graduate Scheme Manager

Andreas Eleftheriou

Office of the CIO Lead

The office team supports the Director of the Office of the CIO in strategy, planning, ways of

working and measuring our performance. We deliver value for money by supporting all OCIO

activities, especially communications, ways of working, measures, benchmarks, financial

activities and supplier contracts. Collectively, we help ensure IT is effective and provides the

level of service that King’s needs.

IT Graduate Scheme Manager

Through the IT Graduate Scheme we have developed the next generation of IT specialists,

allowing Grads to progress their careers rapidly within IT, thus providing much needed

resource for our ambitious Vision.

The IT Graduate Scheme offers a structured career development route for recent graduates,

developing high quality entry-level talent with long-term potential. The Scheme has also had a

hugely beneficial impact on IT’s Diversity & Inclusion profile. Depending on the scale of IT

activity, the number of Grads can be increased or decreased, but for the foreseeable future we

plan to maintain the scheme at a rolling rate of 16 posts, recruiting new talent as Grads leave

the Scheme or succeed in finding their next role at King’s.

Personal Assistant and Office Administration Support

Matilda Nassali

PA support for the IT Exec team

Extensive Calendar management

Events Management

First point of contact with many people from inside and outside King’s

Task Management

Travel Management

Minutes and following up actions

Screening phone calls, enquiries and requests, and handling them when appropriate

Staff records

Purchasing

Communications, Engagement and Training

Christine Brown & Joanna Pentecost

• Delivering a compelling narrative, identity and brand to support our values and ways of working - as One IT Team as Collaborative, Specialist and Trusted,

• Showing how IT contributes to and supports delivery of King’s vision and objectives (Vision 2029, Education, Research and Professional Services strategies)

• Develop and deliver communications, engagement and training strategies, roadmaps and plans to meet the vision above

• Coach and support wider IT from Exec to operations to share the right message, at the right time, to the right audience in the right way.

Engaging with the University and showing how IT underpins King’s successWho we are we are, what we have done, where we are going

it team @ king’s · king’s digital requirements. ... debasis bakshi - head of business analysis...

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