it started with a click…. 1 2 3 4 5 the penguin guide to (digitally) falling in love…
TRANSCRIPT
It started with a click…
2
3
4
5
6
the Penguin guide to (digitally)
falling in love…
THE PRINCIPLES
BE ATTRACTIVEFocus on discoverability, prioritise metadata & SEO
BE FLIRTATIOUSCreate social objects and sharable content
ENGINEER A MEANINGFUL ENCOUNTERInclude a (light to start with) data collection mechanic in your engagement
MAKE TIME FOR DATES Make time for data – create user journeys that build customer profiles using both explicit preferences and implicit behavioural data
LISTEN TO THEM Analyse the data – invest in insight systems and expertise
SURPRISE AND DELIGHT THEM Create delightful content that triggers further interaction / data collection / purchase
GIVE THEM A BOOST – MAKE THEM LOOK GOOD Positively position your brand to enhance readers’ social currency
THE PITFALLS
DON’T BE A STALKEREnsure you have a proper contact management strategy in place, invest in a CRM system and expertise.
DON’T PLAY HARD-TO-GETResource and prioritise best practise community management.
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Thank you