IT staff skills training @YPRL

Cory Greenwood and Natasha Savic

Organisational training structure

IT Support

New Technologies Coordinator

Learning Coordinators

Annual training calendar

Improving digital literacyin the workplace

Technology is core to our service

Create a culture of lifelong learning

No more “IT Librarian”

Everyday tech tools:

Outlook calendar / rostering

Yammer

iPads for ready reference enquiries

Google Docs

Website, blogging and social media

Using the library website in the workplace

Staff responsible for entering events and blogging

Branches managing Facebook pages

Great for identifying gaps in staff knowledge

Informs us of community needs and concerns

Planning tool for ongoing staff training (training wiki)

Challenges

Resistance to change

Tech isn’t cheap

Tech is evolving

Inequity of resources

Questions?

Cory Greenwood: cgreenwood@yprl.vic.gov.au

Natasha Savic: nsavic@yprl.vic.gov.au