it solutions more reliable networks are our business
DESCRIPTION
IT Solutions More Reliable Networks Are Our Business. Robert Sweet [email protected] Tel: 714.728.0014. Today ’ s Agenda. Introduction IT Challenges Problems with Traditional Approaches Details of the Select IT Solution The Benefits of Select Support How it Works Q & A. - PowerPoint PPT PresentationTRANSCRIPT
Copyright © 2011 Integrated Technology Systems All rights reserved.
IT SolutionsMore Reliable Networks Are Our Business
Robert [email protected]
Tel: 714.728.0014
Copyright © 2011 Integrated Technology Systems All rights reserved.
Today’s Agenda
• Introduction • IT Challenges • Problems with Traditional Approaches• Details of the Select IT Solution• The Benefits of Select Support• How it Works• Q & A
Copyright © 2011 Integrated Technology Systems All rights reserved.
About Us
• Pre-eminent Managed Service Provider– “Provide organizations with predictable,
business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.”
• Experience– 11 years in operation– Focus on providing full service
• Comprehensive Services Offerings– Fully Managed Services, worry free service.– Select Services, optimized for specific organizations
needs.• Capable
– Infrastructure Design and Implementation– Server/Workstation Installation and Maintenance– Wiring and CCTV to corporate identity.
Copyright © 2011 Integrated Technology Systems All rights reserved.
IT Challenges
• No Structured Support Process– Speed and quality of incident resolution suffer
• Managing IT Costs– Allocation and budgeting for IT support costs
• Lack of Information– No visibility into network stability, security and
performance• Risk and Exposure
– Security vulnerabilities– Data loss or theft
• Chaotic Approach– Little analysis, only ‘firefighting’
Copyright © 2011 Integrated Technology Systems All rights reserved.
Frustrations with Traditional IT Services
Frustration CausesTime to fix• Takes too long to respond
and fix problems
• Insufficient troubleshooting information
• Getting a technician onsite to diagnose and fix problems takes time
Too many cooks• Lack of consistency in
people, approach, procedures and skill
• Varying technicians and companies conduct service
Knowledge level• Need a senior engineer’s
help, but get a junior technician
• Lack of information impedes early diagnosis and resource allocation
Repeat problems• The same issues occur
again and again• Poor incident tracking and trending
Copyright © 2011 Integrated Technology Systems All rights reserved.
Remediation Cost – The Wrong ApproachNetwork Issue Example:• Server failure at a 20-user law firm
– Hour 1: Client reports incident to provider– Hour 2: Provider dispatches technician onsite– Hour 3: Technician begins diagnosis of the issue– Hour 4: Technician leaves to get senior engineer– Hour 6: Sr. engineer arrives at client site and
begins a 2-hour remediation– End of Hour 7: Incident resolved
Total Billable Time: 7 hoursTotal Client Downtime: 7 hours
Copyright © 2011 Integrated Technology Systems All rights reserved.
Remediation Cost – The Right ApproachNetwork Issue Example:• Server failure at a 20-user law firm
– Hour 1: Client reports incident to provider– Hour 2: Technician diagnoses issue, but must
escalate to senior engineer– Hour 3: Sr. engineer begins a 2-hour remote
remediation– End of Hour 4: Incident resolved
Total Billable Time: 4 hoursTotal Client Downtime: 4 hours
Copyright © 2011 Integrated Technology Systems All rights reserved.
Remediation Cost – Comparison
Wrong Approach Right Approach7 hours of billable provider time@ $110/hr
Cost = $770
4 hours of billable provider time
@ $110/hr
Cost = $4407 hours of client downtime @ $500/hr
Productivity loss = $3,500
4 hours of client downtime@ $500/hr
Productivity loss = $2,000Total Incident Cost: $4,270
Total Incident Cost: $2,440
Copyright © 2011 Integrated Technology Systems All rights reserved.
The Solution – Select Services
• Essential monitoring• Structured response• Constant information from the network• Higher level of customer service• Ability to identify root issue causes• Rapid troubleshooting• Ability to pick and choose services included• Customized specifically to your business
needs
Copyright © 2011 Integrated Technology Systems All rights reserved.
Select Services – How It WorksResponse and Monitoring:•Information about
performance, predictive failure and trending
•Network (LAN,WAN,VPN)•Server hardware and O/S•Business applications•Security notifications•Asset reporting•Desktop performance
Other Services:•SPAM filtering•Anti-virus•Backup •Preferred customer rates
Customer Network
Service Desk:• Remote Network Support• Technician Dispatching• Emergency Support• End-User Helpdesk
Netw
ork Monitoring Services
Copyright © 2011 Integrated Technology Systems All rights reserved.
Select Solution – Benefits
• Dramatically reduces issue identification and diagnosis
– Reduces incident duration– Reduces remediation expense– Less lost productivity and downtime
• Early issue detection– Early detection of impending issues means we resolve
many issues before they can affect your network and employee productivity
• Access to an expert IT staff– Savings by outsourcing to professional IT organization– No need to hire and manage costly internal IT staff– Focus on your core competence and not your network
• Cost control by allowing you to select only the services needed
– Pick and choose the services relevant to your business
Copyright © 2011 Integrated Technology Systems All rights reserved.
Select Solution – About
• Select Services Solution:– 24x7 performance monitoring of your key
devices, applications and IT resources– Selection of optional components– Remote and onsite response services– Rapid diagnosis using monitoring data– Call response priority over standard customers– Reporting and analysis– Greater transparency into IT performance
Copyright © 2011 Integrated Technology Systems All rights reserved.
Select Solution DetailsCore Features DescriptionEssential Monitoring Monitoring desktops, servers, and other network devices for any issues that may arise.
Essential Reporting Basic summary reports provide insight to existing hardware or trending issues.
Essential Support Basic remote support available to customers at a discounted hourly rate.
Select Options Description
Endpoint Security ManagerA complete security management system , including: anti-virus, anti-spyware, and anti-malware management, application licensing management, intrusion prevention, security policy management, and customized security reports.
Performance Monitoring In-depth monitoring of servers, workstations, and network devices.
Performance Reporting Regular CIO meetings to review customized reports, overall network health, and strategic IT planning .
Device Maintenance Basic automated maintenance and self-healing solutions applied to servers, workstations and network devices.
Patch Management Monitoring and management of patch levels; ensuring desktops, servers, and other core network devices are kept up to date.
Application Monitoring Monitoring email availability, Outlook web access, SQL Database, and Terminal Services.
License Compliance Report Reports outlining compliance with application licensing requirements.
Backup Monitoring Monitoring the success or failure of data backup.
Printer Monitoring Monitoring printers to keep track of page count and toner levels.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Essential Monitoring, Reporting and Support
24x7 Monitoring of selected devices alerts us to impending problems and allows for thorough analysis of issues.Reporting on existing hardware and trending.Priority Response over non-contract customers.
BENEFITSAvoid many disruptive incidents and reduce remediation times. Build data for trending and analysis. Comprehensive, efficient support when and where you need it.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Endpoint Security Manager
Security ServicesA complete security management system including A/V, anti-spyware, and anti-malware management, application licensing management, intrusion prevention, security policy management, and security management reports.
BENEFITSA secure perimeter, safe data and ongoing security updates and feedback.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Performance Monitoring & Reporting
Performance MonitoringIn-depth monitoring of key network elements and applications alerts us to impending problems and allows for thorough analysis of issues.
BENEFITS Avoid many disruptive incidents and reduce remediation times. Build data for trending, analysis and strategic planning.
Performance ReportingRegular scheduled CIO meetings to review overall network health and strategic planning.
BENEFITS Have an expert review you current network health and provide expert advice on improvements and planning for the future.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Device Maintenance
Self HealingScripted healing solutions applied to network to automatically resolve found issues.
BENEFITSAutomatic resolution of issues allow network to remain stable.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Patch Management
Patch ManagementMonitoring patch levels and applying appropriate patch updates.
BENEFITS Ensures devices are kept up to date resulting in less issues and downtime.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Application Monitoring & License Compliance
License Compliance Report outlining unused and overused licenses.
BENEFITS Ensures correct license compliance - either how many licenses need to be purchased or which machines have software that needs to be removed.
Application MonitoringMonitoring what applications are installed on what devices.
BENEFITS Determine which devices have non-compliant or unapproved software running on it that could be taking up valuable network resources or impeding employee productivity.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Backup & Printer Monitoring
Data Backup ServicesMonitored data backup solution.
BENEFITS Ensures your backup solution is operating properly and your data has essential protection.
Printer MonitoringMonitor printer page count and toner levels.
BENEFITS Aids in supply planning and usage.
Copyright © 2011 Integrated Technology Systems All rights reserved.
Can You Afford Not To?
• Increase– System uptime and performance– Staff productivity– Transparency into IT performance– Depth of support services– Issue resolution quality
• Reduce– Security exposure– Risk of catastrophic data loss– Downtime and lost productivity costs
Copyright © 2011 Integrated Technology Systems All rights reserved.
Next Steps
• Trial program• Solution proposal
Copyright © 2011 Integrated Technology Systems All rights reserved.
Thank you
Select Services and Fully Managed Services